Instructor Led Culture Training in United Arab Emirates

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Advanced Compensation and Benefits Link effective compensation management to continuing business success. Design and carry out compensation surveys. Match compensation systems to organization culture. Design a performance based reward system. Discover the future of compensation in the region. Discuss the growing global trend towards a work/life balance.  more...

Advanced Employee Relations and Services Define Employee Relations from a legal perspective and link it with the Labor Law. Use the legal and ethical approach in dealing with personal issues of employees. Conduct reliable opinion surveys aimed at assessing organizational health. Provide tangible support to other HR functions in establishing and implementing a fair performance management culture. Implement a recognition system  more...

Employee Engagement Going the Extra Mile Understand the value of employee engagement to an organization and explain it. Measure the level of employee engagement in their organization. Design, carry out and interpret implement engagement surveys. Design, build and implement the requirements for an engagement culture. Identify, develop and champion the required change initiatives. Measure and track the impact of engagement on  more...

Knowledge Management How to Create an Effective Learning Organization Define learning organizations and list their various characteristics Identify the knowledge life-cycle and develop processes for knowledge management at each phase Define the role of employees in learning organizations and strategies for building a knowledge sharing culture List the barriers and corresponding strategies associated with creating an effective learning organization Evaluate the  more...

Leading and Managing Change Demonstrate a clear understanding of the nature of change, how people change, and the impact change has on people, systems, structures and processes. Identify the critical competencies of change champions, change agents and human resource professionals. Use a number of models and strategies for leading and managing change and communicating it more effectively. Analyze and use the change  more...

Leading a Safety Culture Demonstrate their ability to assign safety responsibilities. Develop a hazard prevention and control system. Conduct an effective incident investigation. Intervene as a Behavior-Based Agent. Identify and list safety and health training needs. Assess and measure a safety and health culture.  more...

Customer Relationship Management CRM Strategic Roadmap Articulate why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Apply CRM for improving marketing, sales, customer service, and customer contact. Use Social CRM to drive collaboration among salespeople to increase their  more...

Managing and Coordinating Training Proactively Distinguish between the proactive/strategic approaches of managing training and the traditional/reactive approaches. Use appropriate methods to identify training needs. Design and conduct a Training Needs Assessment (TNA). Analyze the components of human performance and determine how managers and/or the corporate culture may enhance performance. Evaluate the effectiveness of training.  more...

Career Development & Succession Planning Objectives: By the end of the program, participants will be able to: List the major advantages and common benefits to career development. Understand how career development systems are aligned with other HR functions. Define the roles of all stakeholders in promoting a development culture. Design Individual Development Programs (IDPs) and implement systematic career development systems.  more...