Online Current eLearning

Windows XP Basic Windows XP: Basic Microsoft Lesson 1: Introduction To Windows XP Introduction Lesson Objectives The Windows Desktop The Auto Arrange Feature The Desktop Cleanup Wizard The Start Menu Opening A Program Closing A Program Using The File Menu The File Menu Different Ways Of Opening Programs The Minimize Button The Restore Button The Maximize Button Switching Between Windows Using  more...

Windows XP Networking Internetworking ...on Lesson Objectives Single-Click Execution Viewing My Current Home Page Adding An Additional Active Page Removing An Active Web Page Adding A Web Page To The Active Desktop Deleting An Active Page The Active Desktop Gallery Selecting An Active Content Item Locking Desktop Items Using Synchronization Conclusion Lesson 4: Outlook Express and NetMeeting Introduction Lesson  more...

Becoming a Manager Responsibilities and Fears ...Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also take some time to adjust. Again, thinking through some of  more...

Creating and Analyzing an Operating Budget Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Developing Employees HRCI PHR ...possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your company's  more...

Compensating Employees HRCI PHR ...possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation.This course will also help you understand the necessary steps for aligning existing compensation methods to a total compensation  more...

Process Characteristics for Six Sigma ...fficiency. This course provides strategies to improve the current state of an organization's processes by analyzing the variables of its processes, using metrics to calculate process flow performance, and employing tools to analyze processes. It connects these tools to the overarching goals of eliminating wasted time, highlighting free time, and increasing the proportion of value-added time.  more...

Process Capability for Six Sigma ... organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light of future goals, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...ness improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment  more...

Data Classification and Collection in Six Sigma ...nd philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma Probability Distributions and Measurement Systems Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma  more...

Measuring Process Capability and Performance in Six Sigma ...Pp), and process performance index (Ppk), to indicate the current state of a process and its sigma levels. This course will examine the key concepts of process capability and performance, and the methods of measuring and interpreting them in a process capability study. It covers the calculation and interpretation of process capability and performance measurements. It also identifies key  more...

Design for Six Sigma in the Organization ...a, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and  more...

Six Sigma Process Improvement ...nalyze - Improve - Control (DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient processes. This course introduces you to Six Sigma tools and  more...

Launching a Successful Team ...hen trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an effective and  more...

Installing Windows Vista ...portant. The chosen operating system version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken into account before an upgrade occurs. Will the current hardware profiles suffice or will an expensive upgrade be required in order to support the chosen operating system? This course is designed to describe the basic  more...

Explicit Cursors and Exception Errors Explicit Cursors and Exception Errors Oracle To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Using Basic Control Charts in Six Sigma ... In a Six Sigma DMAIC project, once you've measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the  more...

Improving Communication in Cross-cultural Relationships ...ommunication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive  more...

Fair Labor Standards Act FLSA Fair Labor Standards Act (FLSA) The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal its primary aim was to  more...

Interviewing Hiring Practices Interviewing & Hiring Practices This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker,  more...

Documenting Discipline Documenting Discipline Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or  more...

Code of Conduct Awareness Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...

Workplace Ethics Workplace Ethics The corporate scandals in recent years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the  more...

Workplace Diversity Awareness Workplace Diversity Awareness In today's workplace, organizations increasingly are experiencing a diverse community of employees and customers. Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and  more...

Antitrust - Overview Antitrust - Overview Antitrust laws prohibit business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act.  more...

Workplace Violence Workplace Violence This course on workplace violence seeks to help employees understand the motivations that trigger violence in the workplace and to prevent workplace violence from occurring. Violence can happen in any type of workplace. According to the Bureau of Labor Statistics, in the US, 10 of the 5,702 work-related deaths in 2005 were attributable to homicide, and 4 to other types of  more...

Anti-Money Laundering Anti-Money Laundering This course provides basic information on US money laundering laws and international anti-money laundering efforts. It also discusses actions that those working in banks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by  more...

Problem Solving Determining and Building Your Strengths ...ished problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess your existing problem-solving style, identify your strengths and weaknesses, and develop an ongoing strategy for sharpening and building your skills. You also need to recognize the key barriers  more...

Understanding the Risks of Using Internet Media Electronic Communications Understanding the Risks of Using Internet Media & Electronic Communications Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell  more...

Foreign Corrupt Practices Act Foreign Corrupt Practices Act US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to  more...

Intellectual Property Overview Intellectual Property Overview Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the  more...

Trade Secrets Trade Secrets A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that  more...

Understanding the Americans with Disabilities Act ADA Understanding the Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure  more...

Conflicts of Interest in the Workplace Conflicts of Interest in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with  more...

Rightful Employment Termination Rightful Employment Termination One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself  more...

Equal Employment Opportunity Discriminatory Practices in Hiring Equal Employment Opportunity & Discriminatory Practices in Hiring Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges  more...

Procurement Integrity Procurement Integrity Integrity in the procurement and acquisition process is essential to ensuring fairness in the selection and awarding of contracts through a competitive bid process. Prior abuses of these processes led to the passage of the Procurement Integrity Act. The purpose of the act is to protect the federal agency procurement process from federal employees or contractors who  more...

FMLA Leave and More FMLA Leave and More A sick child at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle  more...

Promoting a Substance-free Workplace Promoting a Substance-free Workplace Substance abuse is a pervasive problem in society, so it's no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, nearly 75 of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change  more...

Code of Conduct Company Template ... general information that may or may not reflect the most current legal developments. This information is not intended to substitute for obtaining legal advice from an attorney licensed in your state. All sample policies within the course are provided as placeholders only. SkillSoft intends that this course will be customized to include your organization's Code of Conduct and other related  more...

Integrity in the Workplace Integrity in the Workplace Whistleblowing and ethics in the workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and  more...

Preventing Fraud Abuse Preventing Fraud & Abuse Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at  more...

Sarbanes-Oxley What You Need to Know Sarbanes-Oxley: What You Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens I-9 Compliance: Verifying Employment Eligibility of US & Non-US Citizens Many people come to the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigration and Nationality Act (INA) requires employers to hire only  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned ...ion of knowledge within the BA profession, reflecting the current generally accepted practices. The IIBA has created the Certified Business Analysis Professional (CBAP ), a designation awarded to candidates who have successfully demonstrated their expertise in this field. CBAP Certification SkillSoft is an approved IIBA Endorsed Education Provider, Provider Number E108.  more...

Green Business Planning Sustainability Strategies ...organization promotes environmental sustainability in its current practices, showing how to identify strengths, weaknesses, opportunities, and risks in relation to adopting green business sustainability practices. It also explores how mandated and voluntary green standards and regulations provide organizations with a framework for developing green business sustainability strategies and help  more...

Mentoring Strategies for the 21st Century ...Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on  more...

Getting on the Right Track ... want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully advancing your career, making lateral moves within an organization, and ways of successfully moving on to a different employer. This course also focuses on the benefits of having  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Analyzing Your Life Balance Analyzing Your Life Balance Do you fill your life with many activities and then find it's tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family,  more...

Maintaining Your Life Balance ... Your Life Balance You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources  more...

Employee Sexual Harassment Awareness Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

Business Performance and Financial Measures in Six Sigma ...BB) Six Sigma improvement begins with assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal  more...

Operations Supply Chain Management Operations & Supply Chain Management The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall  more...

Value Stream Mapping in Lean Business Value Stream Mapping in Lean Business Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map  more...

Planning for Windows 7 Deployment Planning for Windows 7 Deployment Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Windows 7 is Microsoft's latest client operating system for IT infrastructure environments. Microsoft has improved and added new tools to help deploy Windows 7 throughout networks using images. Administrators can use tools provided by Microsoft to analyze their IT  more...

Incident Management Response Planning Testing ...f a CISM's role. This course examines how to identify the current state of incident response capability, identifies the elements of incident response and recovery plans, and discusses principles for effectively managing the plans. This course also examines the importance of testing, documentation, and how to physically prepare recovery sites and related offsite resources. This course prepares  more...

CompTIA Security 2008 Threat Migration ...urity outweighs possible losses that may be incurred with current configurations. Companies are constantly deciding how much risk is acceptable. This course introduces methods used to perform core system maintenance, manage viruses and spyware, securing browser software, and identify and mitigate social engineering threats. This course is one of a series in the SkillSoft learning path that  more...

HIPAA Privacy Essentials HIPAA Privacy Essentials This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...0-642) Internet Protocol Version 4, or IPv4, is the current, widely-deployed version of the Internet Protocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in assigning IP addresses due to a deeper address space. Windows Server 2008 installs and enables IPv6 by default, including Windows 2008 DHCP by way of DHCPv6. This course provides  more...

Active Directory Certificate Services in Windows Server 2008 ...e overall enrollment capabilities. Aligning with the most current 70-640: TS: Windows Server 2008 Active Directory, Configuring exam objectives, this course is one in a series that prepares the learners for the latest Windows Server certification exam release. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts  more...

Information Security Program Management Resources Implementation Information Security Program Management: Resources & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® Once there is an information security program framework in place, the next step for an information security manager is to catalog the resources on hand, and to assemble the resources that are still required in order to implement the  more...

VMware Server Overview VMware Server Overview VMware Virtualization allows multiple, resource-intensive applications to be run on one physical system. VMware ESX and VMware ESXi are bare-metal hypervisors, which can install directly on top of a physical server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...0 IP routing is the core technology deployed in all current enterprise networks and is used in all areas of the network. For most connectivity problems in IP networks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large  more...

The Aerospace Defense Industry Overview Version 1 The Aerospace & Defense Industry Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as  more...

The Capital Markets Industry Overview Version 1 The Capital Markets Industry Overview: Version 1 The capital markets industry is an exciting, fast-paced, and volatile industry. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as  more...

The Chemicals Industry Overview Version 1 The Chemicals Industry Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and  more...

The Broadcasting Entertainment Industry Overview Version 1 The Broadcasting & Entertainment Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout  more...

The Banking Industry Overview Version 3 The Banking Industry Overview: Version 3 The banking industry is a vital component to individual, business, national, and global financial well-being. This industry builds and maintains financial relationships with customers of all sizes to supply financial products and services that stimulates economic growth. The industry players produce an assortment of services from savings accounts to  more...

The Utilities Industry Overview Version 1 The Utilities Industry Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and  more...

The Retail Industry Overview Version 3 The Retail Industry Overview: Version 3 The retail industry provides consumers with goods and services for their everyday needs. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various  more...

The Education Industry Overview Version 1 The Education Industry Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training  more...

The Telecommunications Industry Overview Version 3 The Telecommunications Industry Overview: Version 3 The Telecommunications Industry is to the modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication  more...

The Insurance Industry Overview Version 3 The Insurance Industry Overview: Version 3 Comprised of a variety of stakeholders, the Insurance industry provides products and services that are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures,  more...

The Federal Government Industry Overview Version 3 The Federal Government Industry Overview: Version 3 The federal government industry is the world's largest service provider with primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to,  more...

The Information Technology Industry Overview Version 3 The Information Technology Industry Overview: Version 3 The information technology industry plays a unique role in helping companies conduct their businesses in the modern era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application  more...

Competitive Marketing Strategies Conducting an Internal Analysis ... are your marketing objectives, given your organization's current and potential capabilities? And what kind of profile does the marketing function have in your organization? Addressing questions like these will help you improve and develop strategies that reflect your unique capabilities. This course describes how to conduct an internal analysis as part of the process of developing competitive  more...

Information Security Governance Strategies Goals Information Security Governance: Strategies & Goals ISACA Certified Information Security Manager Certified Information Security Manager® Many companies realize that their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information  more...

Customer Driven Process Improvement Mapping Measuring Process ...ping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their efficiency. This course  more...

Customer Driven Process Improvement Analyzing Process Problems ...riven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course describes  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...g Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...etermining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out implementation plan. It  more...

Government Contracting Essentials Government Contracting Essentials Overview/Description This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this  more...

IFRS Standards for Financial Statements Their Items IFRS: Standards for Financial Statements & Their Items This course introduces the objectives of some key standards from the IFRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements,  more...

BIS Export Controls and Antiboycott Provisions BIS Export Controls and Antiboycott Provisions After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or  more...

Operations Management Forecasting Capacity Planning ...ng-range customer demand forecasts and the organization's current capacity to meet them. This course explores the basic concepts related to demand forecasting and capacity planning. It discusses the key characteristics of various demand patterns and the four major demand forecasting variables. It walks you through the typical demand forecasting process applied in manufacturing and service  more...

The Oil and Gas Industry Overview Version 3 The Oil and Gas Industry Overview: Version 3 The oil and gas industry is a key player in supplying the world's energy, transportation, petrochemical, and fertilizer needs. Comprised of both national and independent oil and gas companies, the oil and gas industry supplies the products needed to heat homes, provide transportation by running engines in motorized vehicles, increase food  more...

The Pharmaceutical Industry Overview Version 3 The Pharmaceutical Industry Overview: Version 3 The pharmaceutical industry provides an extensive range of medications to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

The Biotechnology Industry Overview Version 1 The Biotechnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can  more...

Making a Positive Impression in an Internal Interview ...en worse when the interview is for an opportunity in your current organization, as you try to answers questions about your work from those who know your work well. You can relax though. Throughout this course you'll be shown how you can leverage your experience and internal knowledge to make a positive impression during your interview. Through techniques for meeting expectations and displaying  more...

Cloud Computing Basics Cloud Computing Basics This course provides IT professionals with a working definition of cloud computing, explores the technological precursors of today's cloud as well as the current technologies the cloud is dependant on. Also covered are the benefits and drawbacks of cloud computing for the IT department and business as a whole. It then explores in more detail the different types of  more...

Migrating Infrastructure to the Cloud ...urse also explores the recommended step of analyzing your current infrastructure to inventory data, services, and processes used, as well as identify problem areas that may be addressed through a cloud solution. Upon completion of your analysis, it is time to determine cloud service candidates and match cloud services, as well as look at examples of how to leverage different services to you  more...

Insider Trading Insider Trading Illegal insider trading is harmful to the marketplace and can seriously undermine investor confidence. This course will explore the laws that govern the trading of stocks and other securities by corporate insiders and describe the role the Securities and Exchange Commission plays in enforcement. It will also discuss the civil and criminal penalties for insider trading and the  more...

Union Awareness Union Awareness The proposed Employee Free Choice Act and recent decisions by the National Labor Relations Board have sparked a renewed focus on labor unions and their role in the modern workplace. This course will provide an overview of workers' rights under the various US labor laws, as well as employers' rights and obligations with respect to union activity. This course was developed with  more...

How to Write Your Life Story Bring memories and facts of the past together for current and future generations This program is designed with helping the beginning writer to aptly combine the facts, any records (pertinent for sharing, recording) and memories together in a fashion that is both enjoyable and easy to read. Emphasis of this course is to write with clarity, continuity and in a manner that bring the events and  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ... of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication  more...

Electronic Commerce: Security Issues Professional Level A comprehensive course of study devoted specifically to current security issues affecting e-commerce.  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...l Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how they affect claims reimbursement. You will learn about the different chapters and how they pertain to various parts of the human anatomy. We will explore surgical codes and how to identify codes that are pre and post-operative.  more...

Expert Certificate Course in Medical Coding ...oblems, (diagnoses), and treatments. The treatment codes, Current Procedural Terminology (CPT-4), are copyrighted by the American Medical Association. The International Classifications of Diseases (ICD-9) is the codebook with the problems (diagnoses) numerically assigned. These books are included in the course. A medical dictionary is required and may be purchased from any book store. Our  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

21st Century Assertiveness and the Art of Persuasion 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the  more...

Sales & Marketing in the 21st Century ...21st Century are examined. Participants will examine the current strategies and practices surrounding sales and marketing in this 21st Century global economy. The majority of the work will be accomplished in an asynchronous (any time, any place) environment with synchronous elements scheduled periodically based on participant need and schedules. The textbook is: "Rethinking the Sales Force",  more...

Certificate in Technical Writing for Current Technical Writers ...current tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing program is Instructor-Led,  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Lean Manufacturing Personal Training Library ... waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction, TPM, Visual Factory, Support Processes, and Continuous Improvement are explored in Unit 2. Lean implementation strategies and practices are covered in Unit  more...

Shipping with Dry Ice ...equired, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include personnel who ship dry ice along with:  more...

How to Control Your Worker ™s Compensation Cost ...osts possible, sometimes as much as fifty percent of your current costs. You will learn how to work with employees and preferred medical providers to implement an effective return to work program. You will work with workers compensation insurance companies and state rating bureaus to receive the lowest experience modification rating possible. Learn to perform thorough insurance claims  more...

Java 2 -- Classes & Inheritance ... superclass and the object reference this to refer to the current object. Additionally, this unit details the procedures for declaring and using the static and final variables, methods, and final classes. The unit explains the implementation of abstract classes and dynamic method binding. This unit explains interfaces and packages. You will learn to implement interfaces and conceive a form of  more...

COBRA Training & Certification Program ... at one time or over several sessions. Fully Updated and Current Regulations! Changing rules, regulations, and court cases make COBRA compliance extremely complex. And as several well-known Fortune 500 companies have learned the hard way, improper COBRA administration can have costly results. Our COBRA Training & Certification Program - a recipient of the "ASTD Excellence In Design" award -  more...

Front Desk Agent- Instructor Led Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it  more...

Legal Transcription Training ...ne Legal Transcription Training Program provides the most current and effective way to become a legal secretary-transcriptionist. You will learn about the profession, how a law office works, fundamentals of law, court systems litigation, and specialty law. In addition the student in this course will learn the ins and outs of legal dictation resulting in mastery of the subject. This course  more...

Build Your Own BIZ Comprehensive Certificate ...ts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of modules, which include videos, indexed content, and downloadable templates. Provides expert  more...

Microsoft Exam 70-646: PRO: Windows Server 2008, Server Administrator Certification Training Course ...objective validation of your ability to perform critical, current IT job roles by using Microsoft technologies to their best advantage. Candidates for this certification are entry-level server administrators or information technology (IT) professionals who are interested in becoming server administrators as the next step in their career path. This course follows the approved Microsoft course  more...

Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course ...objective validation of your ability to perform critical, current IT job roles by using Microsoft technologies to their best advantage. Candidates for this certification are IT professionals who seek a leadership role in Windows infrastructure design in a current or future job role, in which they work with Windows Server 2008. This course follows the approved Microsoft course curriculum,  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...ionists. Membership is voluntary, and two credentials are currently offered for those passing examinations administered by the association. Individuals who have recently completed an MT program or who have limited experience may qualify to take the Registered Medical Transcriptionist (RMT) exam. Experienced MTs may sit for the Certified Medical Transcriptionist (CMT) exam. The program  more...

Managing Cross-Functions ...eed to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains.  more...

Surpassing the Competition Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor  more...

Ratio Analysis for Financial Statements This course introduces the learner to ratio analysis and how ratios are used in analyzing financial statements. Ratio analysis is used by businesses, investors, creditors, and stockholders in decision-making. Up-to-date audited reports from past and current financial statements are used to secure the most accurate ratio analysis results.  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

The Health Care Industry Overview Version 2 ...current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their  more...

About 360-Degree Performance Feedback ...rhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the  more...

Leadership Development for Technical Professionals ...u, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts,  more...

Introduction to Brand Management There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,  more...

Handling Organizational Change Simulation ...ntal management structure. You are a top performer in the current structure, so this change could be difficult for you. Your task is to deal with this organizational change by managing your own reactions and applying appropriate behaviors. How you respond to, as well as influence, the change process will be key to determining whether the change is beneficial or detrimental to your position in  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Export Controls After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect  more...

HIPAA Privacy Rules Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under  more...

HIPAA Evaluating the Impact of the Privacy Rule Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Supervisor Manager Sexual Harassment Awareness ... general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state. To address compliance with California law, this course must be customized to provide learners  more...

mySAP ERP Architecture To recognize the SAP R/3 architecture and how NetWeaver enhances the current SAP R/3 architecture.  more...

Employment and Labor Law Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding  more...

Intellectual Property and Proprietary Rights Management is often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the  more...

Internal Consulting Skills ...review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage  more...

Using Data as a Technical Professional Consultant As a technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition,  more...

Inbound Call Center Technology ...ntals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a  more...

Sales Skills Developing a Winning Strategy ... of questions about the different methods used to monitor current market conditions and consumer trends and about the factors you should consider when researching potential clients. Unit 3: Consult with Your Clients (0.5 - 1 hour) Correctly list the three steps of the consulting strategy. Complete the three steps of the consulting strategy.  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Professional Selling Over the Phone Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To  more...

Sales Management Building a Championship Sales Team ...this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Sales Management Leading a Sales Team ...this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Sales Management Motivating Sales Teams to Win ...this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Quality Management Quality Management Tools ... student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams,  more...

Managing Business Risk Developing a Risk Management Plan ...ployee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position they are creating: the Director of Organizational Risk  more...

Managing Business Risk Financing Contingency Planning ...wever, statistics show that other organizations in Icon's current position have historically made poor investment decisions and consequently jeopardized the future of the company by not fully understanding the risks. Therefore, members of the executive board have requested that an overview of the financing risks be analyzed before any more trading an investing occurs. You will meet with a  more...

NetWare 5 Administration - Part 5 ...ning. Provide users with access to resources. Set the current context from the desktop before login. Map a network drive to a given volume from the desktop. Map a search drive from the desktop. Install a printer by using Novell Printer Manager. Create an alias for an object by using NetWare Administrator. Create a directory map object that points a folder in another context by  more...

Oracle Workflow 11i10 Managing Customizing Workflow Processes ...SQL document that displays the vacation scheduled for the current requestor. Define a PL/SQL document attribute for an item type. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options:  more...

Oracle Database 10g PL SQL Fundamentals Part 1 In this course, the learner will get familiar with the procedural language to access Oracle database. The learner will learn how to write and use anonymous PL/SQL blocks, program constructs, simple and composite PL/SQL data types, programming guidelines, and accessing and manipulating data using PL/SQL. Additionally, the learner will also learn how to write and use PL/SQL program units, such as  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...ns available in Active Directory Connector. Identify the current situation that the Active Directory Connector will be installed into. Identify the recommendations for the installation and configuration of the Active Directory Connector. Identify the way Active Directory Connector can be used to test an Active Directory design implementation. Identify advanced issues that may effect a  more...

Building Cisco Remote Access Networks - Part 2 ...licy determination. Identify commands for checking the current Internet Protocol Security (IPSec) configuration. Identify commands for configuring Internet Protocol Security (IPSec) transform sets. Identify the command for configuring Internet Protocol Security (IPSec) global security associations (SAs). Identify commands for configuring Internet Protocol Security (IPSec) crypto  more...

Oracle SQL Specifics Creating and Managing Database Objects ...ence. Insert a new value using a sequence, and view the current value for a sequence. Identify actions that cause gaps in sequence numbers. Use the ALTER SEQUENCE statement to extend the maximum value of a sequence. Use the DROP SEQUENCE statement to remove a sequence from the data dictionary. Match index types to their descriptions. Use the CREATE INDEX statement to create an  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ... of the different options of the SET commands. List the current SQL*Plus environment settings by using the SHOW command. Create breaks on the columns of a report by using the BREAK command. Perform computations in a report by using the COMPUTE command. Write the query that extracts data dictionary information to generate SQL*Plus statements. Write a SELECT statement to concatenate  more...

Oracle Form Builder Writing and Debugging Code ... the code to perform an action based on the status of the current block by using system variables in the code. Write the code to obtain information about the current application by using the GET_APPLICATION_PROPERTY built-in. Write the code to modify the properties of an item in the current application by using the SET_ITEM_PROPERTY built-in. Identify the benefits of referencing objects  more...

Oracle Form Builder Managing Module Types ...he menu item built-ins with their functions. Replace the current menu in a form module by using the REPLACE_MENU built-in. Match the predefined substitution parameters with their descriptions. Create a user-named substitution parameter from the Form Builder Object Navigator. Reference a substitution parameter by using the QUERY_PARAMETER built-in. Validate a substitution parameter value by  more...

Oracle Form Builder Handling Multiple Object Relationships ...s. Write the code to invoke a new form after exiting the current form by using a built-in. Identify the restrictions on using OPEN_FORM with CALL_FORM. Match the various methods of invoking forms with the tasks they enable you to perform. Create a form parameter by using the Object Navigator. Match the built-ins used for manipulating parameter lists with their functionality. Write the  more...

Oracle Report Builder Report Fundamentals ...ge numbers to a report in the Live Previewer. Insert the current date and time in a given report in the Live Previewer. Unit 5: Report Storage Methods Duration: 1 Hour(s) Identify the situations in which a Report Builder module needs to be saved to a database. Match the types of report files with their descriptions. Convert an .rdf file to a .rep file by using the conversion  more...

Oracle8 Database Administration - Manage an Instance ...nce view parameter for a given description. Display the current parameter values by using the V$PARAMETER dynamic performance view. Modify a dynamic initialization parameter by using the Oracle Instance Manager. Set up a restricted session to a database by using the Oracle Instance Manager. Terminate a user session by using the Oracle Instance Manager. Identify the differences between  more...

Oracle8 Database Administration - Manage Storage Structures ...a within a block. Retrieve the information to check the current number of extents and blocks allocated to a segment by using Oracle SQL Worksheet. Retrieve the information to view the extents for a given segment by using Oracle SQL Worksheet. Write a query to check the extents for a given segment by using Oracle SQL Worksheet. Unit 2: Managing Rollback Segments Duration: 1 - 2  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...procedure. Perform the steps to view statistics for the current session using the V$MYSTAT view. Unit 2: Tuning the Shared Pool Duration: 1.5 - 2 Hour(s) Identify the functions of the Library Cache. Identify the function of the Data Dictionary Cache. Identify the function of the User Global Area. Match the diagnostic views of the Library Cache with their respective  more...

Oracle Form Builder R6 Writing and Debugging Code ... the code to perform an action based on the status of the current block by using system variables in the code. Write the code to retrieve information about the current application by using the GET_APPLICATION_PROPERTY built-in. Write the code to modify the properties of an item in the current application by using the SET_ITEM_PROPERTY built-in. Identify the benefits of referencing objects by  more...

Oracle Form Builder R6 Project Builder and Menu Modules Course Overview This course is the fourth in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To:  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...itor. Write the code to invoke a new form on exiting the current form by using built-ins. Identify the restrictions on using OPEN_FORM with CALL_FORM. Match the different methods of invoking forms with the tasks they enable you to perform. Create a form parameter by using the Object Navigator. Write the code to pass data among forms by using parameter lists. Write the code to close a form  more...

Oracle Reports R6 Report Fundamentals ...ge numbers to a report in the Live Previewer. Insert the current date and time in a given report in the Live Previewer. Unit 5: Report Storage Methods Duration: 1 Hour(s) Identify the situations in which a Report Builder module needs to be saved to a database. Match types of report files with their descriptions. Convert an .rdf file to a .rep file by using the conversion utility.  more...

PowerPoint 2000 Proficient User ...opy a slide from another presentation and paste it in the current presentation. Change the layout of a slide. Unit 4: Enhancing a Presentation Duration: 1 Hour(s) Add an AutoShape to a slide. Replace an AutoShape with another AutoShape. Change the order of AutoShapes in a slide. Modify an AutoShape. Add text inside an AutoShape. Fit the text in the selected AutoShape. Add clip  more...

SQL Server 7 0 System Administration - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Automate SQL Server 7.0 administrative tasks. Identify and use the SQL Server 7.0 tools for transferring and transforming data. Identify and use the tools for monitoring and  more...

Internet Explorer 5 0 Fundamentals ... Navigate between Web Pages that you had visited in the current session. Access a previously visited Web page by using the History pane. Set up a Web page as a Start page by using the Internet Options dialog box. Customize the display of a Web page. Create a desktop shortcut to the current Web page by using the pop-up menu. Search the contents of the current Web page for  more...

NetWare 5 Administration - Part 5 ...ning. Provide users with access to resources. Set the current context from the desktop before login. Map a network drive to a given volume from the desktop. Map a search drive from the desktop. Install a printer by using Novell Printer Manager. Create an alias for an object by using NetWare Administrator. Create a directory map object that points a folder in another context by  more...

NetWare 5 0 User Fundamentals ... 5.0 network from a Windows 95 workstation. Display the current login information about a user. Browse an object in an NDS tree. Map a network drive to a volume. Map a network search drive. Disconnect a mapped drive. Identify the file system management tasks that can be performed by using NetWare Administrator. Manage files in a directory by using NetWare Administrator. Manage  more...

Oracle8i Database Admin Manage Storage Structures ...ta within a block. Retrieve the information to check the current number of extents and blocks allocated to a segment by using Oracle SQL*Plus Worksheet. Retrieve the information to view the extents for a given segment by using Oracle SQL*Plus Worksheet. Write a query to check the extents for a given segment by using Oracle SQL*Plus Worksheet. Unit 2: Managing Rollback Segments  more...

Oracle8i Backup and Recovery Strategies Backups ...N. Reset the recovery catalog information to reflect the current state of the target database by using RMAN. Select the situations in which the recovery catalog must be resynchronized. Record information in the recovery catalog by using the CATALOG command. Maintain a recovery catalog by using the CHANGE command. Perform the operations to manage channel allocations. Identify the options  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...e the steps that are used by auto-update to keep the most current version of the GroupWise client installed on the workstation(s). Sequence the steps used to configure an administrator-defined setup. Sequence the steps to setup GroupWise 32-bit client for distribution by Novell Application Launcher. Unit 2: Single Post Office Configuration Duration: 2 - 3 Hour(s) Identify the  more...

Exchange 2000 Infrastructure Design--Part 1 ...tify the considerations that are fundamental to assessing current network resources. Identify the guidelines for designing a backup plan. Identify the features of the Exchange 2000 Server information store and logs. Identify the features of circular logging. C ontent Emphasis Conceptual A udience Candidates for this course operate in medium to very large computing  more...

Oracle9i Database Admin Manage an Instance ...d parameters of dynamic performance views and display the current parameter values by using V$PARAMETER. • Modify a dynamic initialization parameter by using the Oracle Instance Manager and manage user sessions by using the Oracle Instance Manager. • Identify the characteristics of trace and alert files, the parameters controlling the trace files, and the contents of alert files.  more...

Oracle9i Database Admin Recover Databases ...49; Recover a database that has failed due to the loss of current redo logs in an online database. • Create an export file using the command line interface. • Import objects into a schema by using the command line interface function. Audience The intended audience for this course include Database Administrators, IT managers, and technical professionals. There are no  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...essional. o Identify the process for offline viewing of current-version files and folders in Windows XP Professional. o Identify the process for offline viewing of current-version files and folders in Windows XP Professional. o Configure a computer to use offline files and folders in Windows XP Professional. o Configure a computer to use offline files and folders in Windows XP  more...

i-Net Part 4 Security Business Concepts ...dvantages of selling on the Web. o Identify features of current e-business models. Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working  more...

Creativity Innovation Promoting Team Creativity ... a creative team environment for your marketing team. The current marketing strategy being used for the HFDCS isn't conveying the distinct message of usability and convenience that you would like to see. You need to help the Marketing Department outline a marketing strategy that will be more creative and effective at relaying the product's benefits. You should follow the steps for conducting a  more...

CCNT Basic Telecommunications v6 0 Part 2 ...ins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and space- division, and cellular switching. Learn To: Identify features  more...

Business Accounting Accounting for Assets ... those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • Identify ways accounting relates to the overall business. • Implement an internal control system to manage  more...

Business Accounting Accounting for Liabilities ...ate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To • Identify types of current liabilities. •  more...

Budgeting Capital Budgeting ... in doing so, she will give you the task of reviewing the current capital budget requests she is considering and promote your title to that of Budget Coordinator. Unit 2: The Capital Budgeting Process (0.5 - 1 hour) Sequence the steps of the capital budget process. Identify information that should be included in a capital budget.  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...ed. In leading this meeting, you will need to examine the current culture and determine ways to make the culture more efficient and productive. Unit 2: Cultural Networks (0.5 - 1 hour) Identify the factor that connects people in a culture. Identify advantages of using the cultural network to distribute information. Use the  more...

Recruiting Retention Staffing Your Organization ... line of products, Icon is supplementing VinTech a a s current sales force with one hundred additional employees. During this first team meeting, you will need to create a human resource plan and a job description. However, be careful to avoid common mistakes when analyzing a job and creating a job description. Unit 2: Recruitment Process (0.5 - 1 hour) Identify  more...

Leading the Way Learning to Lead ...h the members of the project team to assess the project's current status. The team is two weeks behind schedule and facing a 30-day deadline for the final design specs, so you'll need to get to work quickly. To do so, you need to demonstrate the characteristics of effective leadership and avoid common leadership pitfalls. Unit 2 : The Follower (0.5 - 1.5 hours)  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Women in Leadership Leadership Roles Styles ...adership. Identify the common current barriers to leadership for women. Identify the common styles of leadership. Follow the steps for encouraging leadership growth in others. Identify myths associated with women in leadership. Audience The target audience for this program is  more...

Business Problem Solving Critical Thinking Info Analysis ...onald Spear, Vice President of Globalization. In Ronald's current role with Icon, he uses a number of quantitative analysis techniques in order to problem solve. He will ask you a number of questions on quantitative analysis that will test your knowledge of this important subject. Unit 3: Qualitative Analysis (1 - 2 hours) Identify examples of qualitative analysis  more...

Delegation Monitoring Evaluating Results ...he release of Icon's new phone product in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan. Identify  more...

Managing Performance Overcoming Performance Appraisal Challenges ...in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status meeting with her, you must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting Difficult Appraisals (0.5 - 1.5 hours) Recognize  more...

Business Ethics Organizational Ethics In Business Ethics: Organizational Ethics, you will learn about functional area ethics and organizational ethical principles, as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To  more...

Team Conflict Overcoming Conflict with Communication ...l been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is outdated and wants to implement a new program. John is opposed to implementing a new program and feels the best option would be  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...ams, the executives might choose to implement them in the current project. Unit 2: The Structure of Cross-Functional Teams (0.5 - 1 hour) Identify the actions team leaders can take to ensure management support. Identify an example of the steering committee a a s role in overseeing cross-functional teams. Identify the  more...

Organizational Learning Developing a Knowledge Mgmt System ...be discussing the process for auditing the organization's current knowledge assets. Your goal for the simulation is to effectively follow the process for performing a knowledge assessment. Unit 3: Designing a Knowledge Management System (1 hour) Identify steps to prepare for knowledge management selection. Identify steps for selecting a  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...cover using a backup control file. Recover from loss of current redo logs in an open database. Recover from loss of current redo logs in a closed database. Perform an incomplete recovery on an initially open database by using RMAN. Unit 3: Additional Backup and Recovery Methods Duration: 2 Hour(s) Identify the uses of the Export and Import utilities. Match the levels of  more...

Windows 2000 Planning Implementing Active Directories - Part 4 Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server  more...

MS Office 2003 New Features for Office Users ...current users of Office an overview of the key new features and capabilities of Office 2003. In addition to a broad overview of new capabilities, it specifically focuses on the use of XML as a native file format in Word, Excel, and Access, as well as on the greatly enhanced Outlook interface. Learn To To identify features of the Reading Layout view in Word.  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...sk document. Identify design considerations based on the current physical network of an organization. Identify the current business conditions that may affect the design of the Active Directory structure. Identify the growth and reorganization factors that affect the Active Directory design plan. Identify the impact of Active Directory on the existing and planned technical environment.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... for migrating to Windows 2000. o Identify and plan the current environment for migrating to Windows 2000 and develop a recovery plan. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... for migrating to Windows 2000. o Identify and plan the current environment for migrating to Windows 2000 and develop a recovery plan. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...or installing IIS. Monitor IIS to identify the number of current active connections by using System Monitor. Troubleshoot a Web site access problem in IIS by using Windows Explorer. Establish a Web site by using Web Site Creation Wizard. Enabler: Identify the tasks to be performed for configuring a Web site. Identify the steps involved in the process of anonymous user authentication.  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...nology initiative, placing it in light of its response to current limitations in Internet technology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...nology initiative, placing it in light of its response to current limitations in Internet technology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core  more...

CCNT Voice Over IP Essentials v6 0 ...: The target audience is anyone who wants to remain current in the data and telecommunications industries, including Network Engineers, Network Administrators, Telecommunications Technicians, Data/Internet/Telecommunications Sales Professionals, Telecom Sales Engineers, IP/Data Product Managers, and Telecom Account Managers. It will also be of interest to professionals with general  more...

IMS Essentials Part 1 IMS Database Manager ... and about optimizing DL/I access methods. This course is current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To identify features of Information Management System (IMS). To identify components of IMS. To identify advantages of a database. To identify  more...

IMS Essentials Part 2 IMS Transaction Manager ...system Communication (ISC) are dealt with. This course is current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To match dependent region address spaces in the IMS Transaction Manager (TM) architecture with their functions. To identify functions of IMS system generation (IMSGEN) macros. To  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ...ined, including the IMS to DB2 attachment. This course is current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To identify when Fast Path would be an appropriate technology to use. To identify the key aspects of Fast Path. To identify characteristics of a main storage database (MSDB).  more...

Managerial Leadership Motivating Employees ... this simulation, you will meet with Monica Washington, a current engineering team member assigned to the Wee PC line of handheld computers. Monica has performed very well over the last six months, even though the line hasn't lived up to expectations, and you have recently promoted her to Engineering Team Leader. It is your responsibility to help Monica through the appropriate process of  more...

Managing IT Projects Project Fundamentals Initiation ...d Aaron Johnson, Software Programmer, all members of your current project team. You need to effectively use your project management skills to manage the problems occurring in this project. You also need to meet the requirements of the stakeholders. Unit 3: Project Selection and Initiation (1 - 1.5 hours) Identify the components of a project charter.  more...

Quality Management - Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Monitoring Controlling and Closing Programs ... of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the  more...

The Writing Process How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words  more...

Emotions Mindsets and Coaching ...y be dependent on their personality or emotions about the current situation they face. Are they feeling nervous, poorly motivated, or out of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the  more...

Spill Prevention Control and Countermeasure - SPCC Online Training ...d regulations. This course provides information about the current SPCC regulations, contingency plans, facility response plans, and reporting requirements to help prevent oil spills that could reach navigable waters of the United States or adjoining shorelines. Learning Objectives: Upon conclusion of this course, the student will be able to: - Explain the most updated SPCC regulations  more...

Green Building - Building Energy Use ... can provide excellent returns on the initial investment. Current practice also embraces the use of renewable energy technologies that reduce our reliance on fossil fuels and help alleviate carbon dioxide and other greenhouse gas emissions. The Green Building: Building Energy Use is an online, 2 hour self-paced training program. Upon completion of course, students can print an HP&P Safety  more...

Current Concepts in Chemotherapy This instructional course has been designed for nurses administering and/ or caring for the patient receiving chemotherapy. Both nurses involved in infusing chemotherapeutic agents and those caring for patients receiving these medications need a working knowledge of the diagnoses for which they are given, side effects of the drugs, appropriate nursing interventions, and the psychological  more...

All About Gamma Globulin ...n This instructional course has been designed to provide current conceptual and operational knowledge to the licensed nurse interested in the provision of gamma globulin therapy. The understanding and use of gamma globulin has evolved since its entry into mainstream healthcare. For both the RN and LPN/ LVN involved in providing this therapy, this course contains current practices for best  more...

Basic Peripheral IV Therapy in Adults ...is also an excellent refresher for the RN who has not had current I. V. experience. Many State Boards of Nursing require that the LPN/ LVN have additional infusion therapy education after licensure. A link to each state board of nursinga ™s requirements for the LPN/ LVN to practice IV therapy within that state are listed on our website @ www. pedagogy-inc. com. Competency requirements  more...

Inotropic Therapy for the Treatment of Chronic Congestive Heart Failure ... in providing this valuable therapy, this course contains current practices for best patient outcomes. This course provides 2 contact hours of continuing education. State Boards of Nursing have varying positions on the role of the LPN/ LVN in the administration of inotropic therapy. A link to each state board of nursing is listed here. Competency requirements are obtained and maintained  more...

Reducing Medication Errors A Focus on the Med Pass ... the prevention of medication errors. With a focus on the current best practices of medication preparation and administration this course will enhance understanding of the survey process and remedies the Centers for Medicare and Medicaid Services (CMS) may enforce. The goal is to reduce facility medication error rates in order to provide safe medication administration to residents. This  more...

Total Parenteral Nutrition in the Adult Patient ...current conceptual and operational knowledge to the licensed nurse interested in the provision of parenteral nutrition therapy. The understanding and use of TPN has evolved since its entry into mainstream healthcare several decades ago. For both the RN and LPN/ LVN involved in providing nutritional support, this course contains current practices for best patient outcomes. This course provides 5  more...

Current Practices in the Management of Central Lines ...current conceptual and operational knowledge to the licensed nurse responsible for the care of patients with central venous access devices. Ever changing technologies and the evolution of the licensed nursea ™s role in the management of central lines requires up to date knowledge of changes in techniques, equipment and devices in use today. This course contains current practices for best  more...