Instructor Led Custom Training in New York, USA

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

Train the Trainer Taylor Performance Solutions offers unique and effective programs to support trainers with all levels of experience. We consult with you first on the types of training materials you are currently using and the experience level of your trainers. We custom design a train the trainer program to meet your exact specifications and needs. The final step is an interactive training and coaching session  more...

Adobe Illustrator Level 1 CS5 This course is designed for students who desire the knowledge of the basic skills in Illustrator CS5. You will use Adobe Illustrator CS5 to create illustrations that include graphics and text. Upon successful completion of this course, students will be able to: get acquainted with the Adobe Illustrator CS5 application create shapes in a document create custom paths work with text in an  more...

Advanced Javascript With Ajax ...plement cross-browser compatibility using JavaScript use custom objects in JavaScript create and use arrays in JavaScript handle cookies using JavaScript validate forms using the generic approach program using DOM API to traverse, modify, and append nodes to documents communicate with Adobe Flash files, ActiveX controls, and server applications use Ajax to fetch information from the  more...

Microsoft Outlook 2007 Level 3 This course is the third in a series of Microsoft Office Outlook 2007 courses. It builds on the email and calendaring skills you have already obtained and will provide you with the skills needed to personalize email, organize Outlook items, manage Outlook data files, share and link contacts, save and archive email, create forms, and work offline and remotely. Course Objectives You will work  more...

Microsoft Visio Professional 2007 Level 2 ...luding using the drawing tools, creating and working with custom stencils and templates, and sharing your Visio drawings with other applications. This course is designed for individuals who have an understanding of the basic workflow and the concept of end-to-end flowcharting. Upon successful completion of this course, students will be able to: create a custom shape design a custom stencil  more...

Microsoft Powerpoint 2007 New Features ...ults-oriented interface of the PowerPoint environment and customize the interface to suit your requirements. You will identify and use the new and enhanced features of PowerPoint 2007 to create dynamic and visually appealing presentations. You will then finalize a presentation and secure it with a digital signature to authenticate its validity. Target Student This course is designed for  more...

Microsoft Outlook Level 3 2010 This course is intended for persons with an intermediate understanding of Outlook who need to use Outlook to personalize and organize their email, manage Outlook data files, share and link contacts, archive items, create forms, and work offline and remotely. Course Objective: You will work with the advanced features of Outlook. Upon successful completion of this course, students will be able  more...

Microsoft Visio 2010 Level 2 ...luding using the drawing tools, creating and working with custom stencils and templates, and sharing your Visio drawings with other applications. This course is designed for individuals who have an understanding of the basic workflow and the concept of end-to-end flowcharting. Upon successful completion of this course, students will be able to: create a custom shape design a custom stencil  more...

Cold Fusion A-Z ...rm. Add interactivity to a site using a Web service and custom tags. Deploy a Web site for public viewing. Build a Web page that retrieves information from a database. Create a data drill-down application in which Web pages retrieve detailed records based on user selections on Web pages that list summary record information. Create an application that displays subsets of records  more...

DHTML - Dynamic HTML ...or function that defines the DHTML-enabling ActiveElement custom object. Add methods to a custom object; describe the prototype-based inheritance model of JavaScript. Add secondary methods to a custom object through linked-in libraries. Move elements on the page by using methods of the custom ActiveElement object. Add clipping and transition effects through methods of the ActiveElement  more...

Macromedia Flash A-Z ...ete the following objectives: Draw, paint, and create custom colors, gradients, and line styles. Manipulate objects, describe shape interaction, and import artwork. Add text and manipulate its behavior and appearance. Build layers and use them to create various effects. Create frame-by-frame, shape-tweened, and motion-tweened animation. Publish a Flash movie. Identify the  more...

MS Word Expert Level ...ill use Microsoft Word intermediate features for creating custom templates and styles, managing tables and table data, inserting graphics, creating a newsletter, sending form letters, creating a Web page, and managing document changes. Upon successful completion of this course, students will be able to: enhance a table by merging table cells, sorting and calculating table data, and  more...

Outlook PowerUser Level ... create and manage contacts, tasks, and notes, as well as customize your Outlook environment and work with public folders. By taking this course, you will expand upon the concepts you learned in both previous courses, Outlook Level 1 and Outlook Expert. You will be introduced to new concepts with an opportunity to apply them. You will review and apply additional Outlook features. Upon  more...

MS Project Expert Level Microsoft Project Expert is the second course in the Microsoft Project series. In Microsoft Project Level 1, you used your project management skills to create a complete project plan. This course will build upon that knowledge, and give you the opportunity to work with a project plan once it has entered the project implementation phase. You will exchange project plan data with other applications,  more...

Photoshop PowerUser (Mac or PC) In this course, you will learn professional techniques for obtaining consistent, predictable, high-quality images from Photoshop. The course addresses color correction processes for each of the three primary uses of Photoshop?desktop printing, Web images, and preparing images for commercial printing. You will learn a balanced approach, starting with system calibration, through the scanning  more...

PowerPoint Expert Level ...nd your knowledge further and work with design templates, custom animations, techniques for delivering presentations, Web presentations, and presentation broadcasting. You will create and prepare presentations for delivery on the Web, as well as prepare them for others for review. Upon successful completion of this course, students will be able to: create a slide that contains enhancements  more...