Custom Web-based Seminars

Customer Service Skills The goals to be accomplished in this course are to: a Recognize the characteristics of proper telephone and voicemail etiquette. a Identify ways to use good communication skills both verbal and non-verbal, to address customer concerns and uncover needs. a Identify various sales and customer service techniques to up sell and cross sell as appropriate  more...

SAS BI online Training This course addresses 1. SAS Data Integration Studio, 2. SAS Data Quality Solution, 3. SAS Management Console, 4. SAS Intelligence Platform. 5. SAS Information Delivery Portal 6. SAS Web report Studio 7. SAS OLAP Studio 8. SAS enterprise Guide Note : any one database Connectivity is must ex: oracle MS Sql, or any ERP data Prerequisites the SAS programming language SQL  more...

BPC 70 Online Training ...ol Panel a Filtering in Reports Workbook Options a Custom Suppression a Adding Indentation to Reports a Advanced Expansions a Hot Analysis a Creating Custom Buttons a Creating Dynamic Range Exchange Reports and Schedules a Budgeting System Implementation Overview a Seeding the Budget a Defining Modeling Requirements a Defining and Creating Budget Input  more...

OA Framework Online Training ...w , Application Module & Controller objects a Embed a Custom OAF region into OAF page 2 Hrs a Examples on Controller extensions in PO module and I procurement flow. 2 Hrs 6 Hrs a OAF Extensions a Creating Reusable regions a Embed a Custom OAF region into OAF page a How to customize standard oaf page code a iProcurement Module Flow. a Real Time Example of VO,  more...

Online Training for Microsoft BI with 6 years Real Time Expert ...can extend the feature set of a report server by creating custom code. Querying for Server Information Using a Web Service Automating Report Management Rendering Reports Creating Custom Code SSAS MODULE 1: Introduction to Analysis Services This module introduces the role that Analysis Services plays in an organization's, the key features offered by Analysis Services, and the  more...

Online Training for SAPBPC 70 with 6y Real Time Expert ...ol Panel a Filtering in Reports Workbook Options a Custom Suppression a Adding Indentation to Reports a Advanced Expansions a Hot Analysis a Creating Custom Buttons a Creating Dynamic Range Exchange Reports and Schedules a Budgeting System Implementation Overview a Seeding the Budget a Defining Modeling Requirements a Defining and Creating Budget Input  more...

Online Training for OracleApps technical R12 with 6y Real Time Expert ... Understanding AOL and its Components Creating a Custom Application Module. Using AD_DD Package to register Database Component in AOL. Registering Custom Concurrent Programs based on Reports, Sql scripts, PL/ SQL Stored Procedures. Registering a Custom Reports in Oracle Application with or without parameters. Profile Option in Oracle Applications. AIM  more...

Online Training for OAF with 6 years Real Time Expert ...w , Application Module & Controller objects a Embed a Custom OAF region into OAF page 2 Hrs a Examples on Controller extensions in PO module and I procurement flow. 2 Hrs 6 Hrs a OAF Extensions a Creating Reusable regions a Embed a Custom OAF region into OAF page a How to customize standard oaf page code a iProcurement Module Flow. a Real Time Example of VO,  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Advanced Customer Service Planning for Services Firms ...titude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their clients are satisfied only to find out that they aren't, as they leave for the competition. Not only don't dissatisfied customers  more...

Customer Service for a Social Media World ...esigned To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a  more...

How to Run Effective Internal Meetings Increase Productivity with Well-Run Meetings As you are searching high and low for the costs that are dooming your business, you are forgetting one of the most expensive ones unproductive, unnecessary meetings. Talk to your employees and you will hear the complaints fly: being invited to meetings that are not geared toward them meetings that are poorly run and meetings that were not needed at  more...

Time Management for Sales People Find More Time to Sell Without Working More Hours How many selling hours did you have last week? It's a frighteningly low number, isn't it? High-performing sales people spend 28% of their time selling actively, face to face sales under-performers spend just 14%. If only a small fraction of your time is spent on high-value selling activities, what chance do you have of hitting your revenue and  more...

Organizational Skills For Professional Business Women Rediscover Your Productivity Mastery CRMs, PDAs, and cell phones were supposed to help you become more organized and productive. Instead, they've caused you to become more scattered, disorganized, and overwhelmed. Some data in here, some contacts in there, and appointments in all of them. Keeping yourself organized has never been more difficult or frustrating. As a professional business woman,  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Organizational Skills For Professional Business Women Rediscover Your Productivity Mastery CRMs, PDAs, and cell phones were supposed to help you become more organized and productive. Instead, they've caused you to become more scattered, disorganized, and overwhelmed. Some data in here, some contacts in there, and appointments in all of them. Keeping yourself organized has never been more difficult or frustrating. As a professional business woman,  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Customer Service for a Social Media World ...esigned To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a  more...