Custom Web-based Seminars - Training Resources

InDesign CS4 Fundamentals Lodestone Live ... InDesign training at your location for students who need custom solutions. Our instructors have years of InDesign production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of InDesign content being created. From this data we  more...

Flash CS4 Fundamentals Lodestone Live ...ide Flash training at your location for students who need custom solutions. Our instructors have years of Flash production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Flash content being created. From this data we can  more...

Dreamweaver CS4 Fundamentals Lodestone Live ...eamweaver training at your location for students who need custom solutions. Our instructors have years of Dreamweaver production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Dreamweaver content being created. From this  more...

Captivate 4 Advanced Lodestone Live ...Captivate training at your location for students who need custom solutions. Our instructors have years of Captivate production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Captivate content being created. From this data  more...

Captivate 4 Fundamentals Lodestone Live ...Captivate training at your location for students who need custom solutions. Our instructors have years of Captivate production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Captivate content being created. From this data  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Advanced Customer Service Planning for Services Firms ...titude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their clients are satisfied only to find out that they aren't, as they leave for the competition. Not only don't dissatisfied customers  more...

Customer Service for a Social Media World ...esigned To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a  more...

How to Run Effective Internal Meetings Increase Productivity with Well-Run Meetings As you are searching high and low for the costs that are dooming your business, you are forgetting one of the most expensive ones unproductive, unnecessary meetings. Talk to your employees and you will hear the complaints fly: being invited to meetings that are not geared toward them meetings that are poorly run and meetings that were not needed at  more...

Time Management for Sales People Find More Time to Sell Without Working More Hours How many selling hours did you have last week? It's a frighteningly low number, isn't it? High-performing sales people spend 28% of their time selling actively, face to face sales under-performers spend just 14%. If only a small fraction of your time is spent on high-value selling activities, what chance do you have of hitting your revenue and  more...

Organizational Skills For Professional Business Women Rediscover Your Productivity Mastery CRMs, PDAs, and cell phones were supposed to help you become more organized and productive. Instead, they've caused you to become more scattered, disorganized, and overwhelmed. Some data in here, some contacts in there, and appointments in all of them. Keeping yourself organized has never been more difficult or frustrating. As a professional business woman,  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Organizational Skills For Professional Business Women Rediscover Your Productivity Mastery CRMs, PDAs, and cell phones were supposed to help you become more organized and productive. Instead, they've caused you to become more scattered, disorganized, and overwhelmed. Some data in here, some contacts in there, and appointments in all of them. Keeping yourself organized has never been more difficult or frustrating. As a professional business woman,  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Customer Service for a Social Media World ...esigned To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a  more...