Instructor Led Customer-centric Training

Building a Business Architecture using Value Chains Value Streams The Building a Business Architecture Using Value Chains and Value Streams class describes an approach and method for building an architecture of the business. It explains how to build and integrate your customer centric cross-functional processes, sometimes called value streams or capabilities, with the IT architectures and the value chains found in the corporate strategy. It formally captures  more...

Introduction to Forecasting Models and Metrics Demand forecasting is the science of accurately forecasting the customer demand for your supply chain as well as for corporate decision making purposes. An accurate demand plan helps you reduce inventory costs and increase customer service levels besides helping the company develop a good financial plan and a profit estimate. When properly implemented and used in the Value Chain planning process,  more...

Innovation Games for Customer Understanding in Mountain View CA ...ple in our organization to use the games in driving truly customer-centric innovation." --Jeff Honious, VP, Innovation, Reed Elsevier "Innovation Games deliver such rich insight! Every organization that considers itself a customer-a centrica ™ or wants to become more so should make Innovation Games part of its standard tool kit." --Linda Merrick, CPM, P5 Group, Inc. and Pivotal  more...

IT Infrastructure Library v3 FoundationITIL V3 ...ucture Library. ITIL delivers a process map for providing customer-centric, cost-effective, business-driven IT services. This recognized course introduces the key concepts of each IT Infrastructure Library function and process. Information Technology Infrastructure Library is globally recognized standard IT service management. The demand of this certification has increased rapidly within  more...

SEO Search Engine Optimization Training Course Customer Centric Approach to Learning SEO Industries are moving to the digital world at a very fast pace and Internet is considered the undisputed leading medium of Information. Every organization will need to have a website if it does not have one already. Millions of pages are added to the web everyday and tones of information is updated on daily basis. Unfortunately 8 out of 10 websites are  more...

Team Appreciation Programme The first step in achieving high performance teamwork is to build strong interpersonal relationships and alignment to team goals. A "shared experience" that involves working together on tasks which are unfamiliar and which require a high degree of interdependence quickly builds trust and rapport across the group. Programme Objectives The program is based on optimizing mind power using radiant  more...

G K Lim's How To Sell Successfully To Corporate Customers ...ms -Be solution-centric, not product-centric -Apply the Customer-Centric Solution-Selling Model -Use the Symptoms-Problems-Causes-Implications Analyzer -Effectively block objections and stalls -Build up a repertoire of success stories, testimonies, and references -Identify buying influences using the C. U.T. E. Model -Manage key accounts effectively, productively and profitably -Manage  more...