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Customer-focused Training Seminars and Classes

From Taylor Performance Solutions, Inc.

Customer Service Training Skills

This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of more...

From Calyptus Consulting Group

Customer Service Skills

...teractive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style, communication pattern, and follow-up. more...

From Learning Technologies, Inc.

Sales Success

...customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, more...

From Contacts Plus

Customer Focused Selling Skills

...Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key more...

Managing Customer Service ...iew: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of more...

AT&T Diploma for Agents

Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path more...

From Bpminstitute.org

Using BPM Discipline with Six Sigma Lean Methodologies

To provide students the ability to create a Customer focused a Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework more...

From The Innovation Games Company

Innovation Games for Customer Understanding in Mountain View CA This course is based on Luke Hohmanna ™s book "Innovation Games ®: Creating Breakthrough Products Through Collaborative Play", and the techniques have been used by such companies as HP, Adobe, Cisco, SAP, Qualcomm, Emerson Climate Technologies and many others. Modern product development practices, especially those that focus on innovative products and services, place great emphasis more...

From Waywood Training

Key Presentation Skills Training Learn how to use your unique qualities to make interesting, engaging, memorable presentations; whatever the occasion; whatever the audience. Avoid sleepless nights. Relax because you're prepared, equipped and confident. You'll learn how to use a toolbox of skills and awareness that enhance your current strengths and how pre-talk nerves can actually help you to give better presentations, more...

From LJL Seminars (tm)

Comprehensive Customer Service Training

This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

Handling Customer Complaints

This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

Customer Service Telephone Techniques

This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

Customer Service & The Use of Email

This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

From Mobile Technical Institute

Exceptional Customer Service

Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer more...

Customer Service Esentials

Providing exceptional customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key more...

From PSNL Business Solutions

Management Leadership Skills Development Workshops 2011 PSNL Business Solutions is focused on working with you to meet this need for skills development in your organization in a practical way that delivers measurable positive impact to your business through specific skills development programs. Based on our understanding of Adult Learning, the Nigerian market and working relationships with professionals in the Learning & Development field, we have more...

From Communico Ltd.

The MAGIC of Customer Relations

...tours in customer conversations a Create a contagious, customer-focused culture where associates embrace a service mindset and model it in every touchpoint a Deliver consistently exceptional service experiences and achieve measurable results PROGRAM DETAILS Flexible: Deliver in consecutive half-days or in two-days, one day or via webinar Customized: Realistic more...

From The Bluestar Group LLC

Building and Sustaining Call Center Sales

This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales. more...

Building and Sustaining Call Center Sales

This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales. more...

From NTUC LearningHub

Basic Service English English is globally accepted as the language in which business is done. With globalization and the entry of multinational players in the Service Sector, English has become the common medium of communication and is fast becoming a a must knowa ™ language. The Service English program aims to equip participants with the attitude and skills to use appropriate tone of voice; customer-focused more...

From Police Records and Information Management Group

Building a Model Police Records Section For police records personnel, supervisors, managers. The only one of its kind, this 2 day course was developed by current law enforcement personnel and has received excellent reviews. Learn how to minimize liability, improve performance, empower the records function, build professionalism, and increase customer service. Designed for records managers, more...

From Entelechy, Inc.

Providing Products to Customers

Providing Products to Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated more...