Lessons on Customer DVD

PROFIT PRODUCING PEOPLE SKILLS: How to Better Your Communications & Improve Your Bottom Line (Shawna Schuh) ... Doing things they re not willing to do, and treating the customer in ways that are not typical. In this program on Profit Producing People Skills, you'll discover practical techniques and easy to implement strategies for bettering your communications in all of the critical areas. Shawna Schuh covers voice mail, e-mail, thank you notes, face to face communications and a number of other more...

HIGH PERFORMANCE SELLING: Part One - Building Customer Loyalty Part Two - Needs Analysis Selling (Don Hutson) ...customers while true sales professionals enjoy steady business from long-term clients. In part one of this power-packed session, you ll learn how to advance your customers up the loyalty ladder to higher levels of repeat business and more referrals than ever. In part two, you ll gain valuable insights into Needs Analysis Selling. Whether it s asking high quality questions, taking pertinent more...

CREATING CUSTOMERS FOR LIFE: Innovative Ideas for Boosting Sales and Outsmarting the Competition (Michael Wickett) ...ers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence. He ll show you that the method and order in which you ask questions have a direct relation to how much the customer likes you. He ll also share creative and impactful ideas for winning a customer s trust and keeping them for life! Michael Wickett is more...

WOULD YOU DO BUSINESS WITH YOU?: How to Get, Keep, & Wow Customers in a Competitive Market (Jane Handly) ...t-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Starting out as a graduate of more...

THE TRUST FACTOR: Psychological Techniques for Building Long Term Clients & Closing More Sales (Dr Kerry Johnson) ... how to increase the number of referrals you get by doing customer check-ups on a regular basis. Incorporating some neurolinguistic programming (NLP) techniques with a number of other interesting strategies for connecting more effectively with others, this program will definitely keep your attention. Dr. Kerry Johnson is an internationally sought-after speaker with an upbeat, informative, and more...

MAKE MY LIFE EASIER: What the 21st Century Customer Really Wants (Warren Greshes) ...day of the mediocre salesperson is dead. The 21st century customer is more demanding than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. And it's not just value ... It's quality, service, convenience, and value. Get ready for a dynamic program featuring award winning speaker, Warren Greshes. His inspiring stories and motivating more...