Instructor Led Customer Training

IPC-610 .... This certification will demonstrate your commitment to customer requirements and greatly assists any company dedicated to ISO-9000 or other quality assurance initiatives. IPC-A-610, "The Acceptability of Electronic Assemblies", is the most widely used standard published by the IPC, with an international reputaiton as the source for end product acceptance driteria for consumer and high  more...

ISO 14001 PREPARE FOR ISO ENVIRONMENTAL REGISTRATION. A company review, comparing ISO 14001 environmental requirements to the QMS (Quality Management System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s  more...

Iso 9001-2008 ISO PRE CERTIFICATION AUDIT AND REPORT A company review, comparing ISO requirements to the QMS (Quality Management System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s procedures and practice.  more...

ESD 2020 ...become ANSI/ ESD S20. 20 certified (aka "registered") the customer must complete all action items listed on the Gap Analysis Report (see below "Audit Activities" section). STM can greatly help you with your goal by first performing a gap analysis, then helping you complete all action items and meet all requirements. Then a Registrar auditor will visit the site. STM has been dealing exclusively  more...

CPSM Certification Bridge Exam Preparation Course ...of supply management, items that are intended to maximize customer values within any organization. This portion will cover issues like organization assessment, planning, project management, inventory management, product development, forecasting, and logistics. CPSM Certification Bridge Exam Review Training Day Two a Effective Supply Management Performance & Leadership in Supply  more...

CPSM Exam Prep for Exam 2 - Effective Supply Management Performance This 1-day course prepares participants for success on Exam #2 of the Certified Professional in Supply Management Program offered by the Institute for Supply Management. The course covers forecasting, logistics, materials and inventory management, organization assessment, planning, product development, project management, and quality. Each of these areas enables effective management of the supply  more...

Selling for Results - Skills and Strategies - Customized Sales Training ...speople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management to create the necessary foundation for a strong sales culture, developing fully customized training to develop the skills of the sales force, coaching  more...

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Professional Customer Service Skills ...se first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice  more...

Communications and Customer Relations ...customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are  more...

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...

Customer Service Training Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.  more...

Comprehensive Real Estate Management ...agers - Who is a a front-line staffa ™? - Who has customer/ client-relation and customer/ client-relation responsibility? - Value of front-line staff to organisational effectiveness; - Features of a Client-Driven Organisation - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility of the service provider/ goods retailer, and manufacturer  more...

Evaluating the Performance of Industrial Investments ...-based Assets - Valuing Intangible Assets - Analysis of customer preferences to determine on-time delivery (OTD) - Grading level of performance or rate of improvement processes into the four BSC perspectives - Using KPIs (such as customer satisfaction, quality, cost, employee satisfaction, and morale) to measure overall business performance and contribution to business strategy -  more...

Telecommunication Systems ...al Consumers - Voice Over IP Service in Homes - Customer Acquisition-Agents, Retail Outlets, and Amazon. com - Document Sharing and Online Webconferencing - Web conferencing to Share Documents - The Public Switched Telephone Network - Switched Services-Local and Long Distance Calling - Attributes of Real-Time Switching Services - Store-and-Forward  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course ...CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line  more...

Human ResourceTraining and Development Management ... Evaluation or Job Tasks and Role Analysis a Client or Customer Feedback. a Throughput Accounting a Throughput Accounting: An Introduction a Determining whether a Programme or event Increases Throughput a Effect of Reducing Investment (Inventory) (money that cannot be used) in Business and Non-Business Organisations a Reducing Operating Expense 5 Training Needs Analysis:  more...

Modern Marketing in a Consumer-Lead Environment ...rate a heightened understanding of the difference between customer needs and wants - View quality from the perspective of clients and customers - Evaluate existing marketing strategy, from the perspective of their effectiveness in our current economic climate - Draw on recent research findings with respect to changing client and customer values - Suggest, with supporting  more...

Managing Individuals and Groups in an Organisation The details of the modules: 1.) Team Dynamics: Empowering High Performance Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal  more...

Managing Individual Performance ... organisational values - Level and type of motivation customer or clients, product or service, - Degree of learning that is encouraged and general identity - Remuneration systems: - Factors affecting remuneration systems: - Governmenta ™ reduced or increased spending - Increased or decreased labour force availability - Increased demand for quality - Organizationa  more...

Organisation and Management an Introduction ...nication effectiveness - Designing for effective client/ customer focus - Importance of vertical & horizontal relationships - Directing or leading - Directing or leading? : a question of leadership styles & administrative strategies - Directing or leading? : Managerial control vs worker autonomy - The relationship between leadership & worker motivation - Co-ordinating - mintzberga  more...

Training Needs Analysis Determining Training Needs ...ation or Job Tasks and Role Analysis n) Client or Customer Feedback. - Throughput Accounting a) Throughput Accounting: An Introduction b) Determining whether a Programme or event Increases Throughput c) Effect of Reducing Investment (Inventory) (money that cannot be used) in Business and Non-Business Organisations d) Reducing Operating Expense -  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return ...ation or Job Tasks and Role Analysis n) Client or Customer Feedback. - Throughput Accounting a) Throughput Accounting: An Introduction b) Determining whether a Programme or event Increases Throughput c) Effect of Reducing Investment (Inventory) (money that cannot be used) in Business and Non-Business Organisations d) Reducing Operating Expense  more...

Talent Management ...cussions of high performance teams - Taking an internal customer relations stance in managing high performance teams - Providing appropriate intrinsic and extrinsic incentives to enhance and sustain motivation - Providing high performance teams with an understanding of team dynamics - Helping high performance teams to understand their roles - Provide decision support for high  more...

Strategic Management Accounting Incorporating Balanced Score Card ...ed-in costs - Cost plus approach to pricing - Customer profitability analysis - Life cycle product budgeting and costing to assist in pricing decision - Problems, Case study and Examples E. Management Control Systems and Performance Issues: the concept of balanced scorecard - Strategic investment units - Control systems and transfer pricing -  more...

SAP and Joint Venture Accounting ... Price a Quantity Managing Accounts Receivable Customer Data Base Maintenance Aging Analysis Approval lines for Sales invoices a Issuer a Authorizer Day 2 a Purchases and Accounts Payable Contract Set up in SAP o Including Contract Terms o Rates o Taxes Map Purchase orders to Contracts Purchase order approval process in SAP Map Purchase  more...

Modern Quality Systems and ISO 9000 ...O 9000 Family - Objectives of ISO 9000 - The clients or customersa ™ quality requirements - General Regulatory Quality Requirements - Enhancing client and customer satisfaction, - Towards Continuous Quality Improvement - ISO Quality Principles a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach  more...

ISO 9000 Quality Systems ...that constitute the ISO 9000 family - Explain clients or customersa ™ quality requirements - Demonstrate an understanding of the general regulatory quality requirements - Exhibit an understanding of how to enhance client and customer satisfaction - Exhibit an understanding of the processes involved in continuous quality improvements - Explain at least five of the eight ISO quality  more...

Corporate Governance and Strategic Management ...the organisation is accountable to its clients/ users and customers, their expectations, and the effort the organisation can make to meet their expectations, so as to avoid negative consequences of any deficiency - Provide the rationale for the organisationa ™s accountability to its creditors, their expectations, possible negative consequences for non-compliance, and the steps that a  more...

Client or Customer Care ...iveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4. Communicate effectively with clients, colleagues, juniors and managers; 5. Demonstrate an understanding of the legal framework of client service; 6. Recall fundamental elements of  more...

MSc Human Resource Training and Development Management ...ally. * Shareholders and Funding Agents. * Customers and Clients. * Potential Customers and Clients. * Change Institutionalisation: * Returning To Normality. A. 2. 11 Trainer Training - Learning And Memory. - Conditions Conducive To Learning And Memory. - The Taxonomy Of Educational Objectives. - Establishing Learning Objectives. - Value Of  more...

Human ResourceManagement a Practitioners Approach ...Effectively manage a training department. MODULE 16.: Customer or Client Care - Demonstrate an understanding of value of front-line staff to organisational effectiveness. - Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs. - Exhibit a a functionala ™ level of interpersonal relationship. - Communicate  more...

Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World San Francisco 2012 (tawgo. com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.  more...

Predictive Analytics World, April 25-26, 2012 in Toronto ...ons of predictive analytics, including response modeling, customer retention with churn modeling, product recommendations, fraud detection, online marketing optimization, human resource decision-making, law enforcement, sales forecasting, and credit scoring. Why bring together such a wide range of endeavors? No matter how you use predictive analytics, the story is the same: Predicatively  more...

Predictive Analytics World, March 4-10, 2012 San Francisco ...ons of predictive analytics, including response modeling, customer retention with churn modeling, product recommendations, fraud detection, online marketing optimization, human resource decision-making, law enforcement, sales forecasting, and credit scoring. Why bring together such a wide range of endeavors? No matter how you use predictive analytics, the story is the same: Predicatively  more...

Predictive Analytics World for Government Sept 12-13 in Washington DC Predictive Analytics World for Government, Setpember 12-13, 2011, in Washington, DC (pawgov. com), is the first vendor-neutral predictive analytics conference for the government, designed to help agency managers understand how they can apply predictive analytics to more effectively and efficiently accomplish their mission. Predictive Analytics World for Government delivers predictive  more...

Comptia A ...nectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A Certification. You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems. CompTIA A  more...

Customer Service Via Phone and Email ...customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students  more...

E-Commerce Strategy A-Z ...cessary to complete the following objectives: Discuss customer relationship management, enterprise resource planning, supply chain management, e-procurement, and knowledge management. Discuss common implementation costs, transactions and security concerns, staffing issues related to E-Commerce, and the international marketplace. Discuss different planning, risk management, and metric  more...

ITILV3 Foundation Training Certification In Bangalore By QLogy With 100 Passing Warranty 1800-200-200-3 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

IQM Training at Chennai- Contact Service desk 1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

IQM Training at Bangalore- Contact Service desk 1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

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ITIL V3 SOASS Training Chennai - Contact Service Desk1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

ITIL V3 Foundation Training Chennai - Contact Service Desk1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

ITIL V3 Foundation Training At BangaloreContact Service Desk1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

ITIL V3 Foundation Training At Bangalore- Contact Service Desk1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

ITIL V3 Foundation Training Certification With 100 Passing Warranty Delhi Contact Service Desk 1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

ITIL V3 Foundation Training with 100 Passing warranty QLogy - Pune ...uality frameworks IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes QLogy's eLearning portal has been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge Accredited Examination Center- We are EXIN AEC and Partner  more...

ITIL V3 Foundation Training At Delhi Contact Service Desk 1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

ITIL V3 Foundation Training At Bangalore Contact Service Desk1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

ITIl V3 SS Training In Bangalore Contact Service Desk1800-200-2003 ...rd to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012 OFFER 2012:- Grab the opportunity this year if you wish to do any other training programme with QLogy with the OFFER 2012. Below are the highlights of this offer Ongoing Discount Ongoing Discounts from Rs 1000 to  more...

ITIL V3 Foundation Training Chennai Bangalore - Contact Service Desk1800-200-2003 ...rd to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012. Call Piyush @ +91. 9390560020 or Vinoth @ +91. 9343916658 or mail us @ OFFER2012@QLogy. Comto know more details. Ongoing Discount Ongoing Discounts from Rs 1000 to Rs 8000 on various training offerings. Group  more...

ITIL V3 Foundation Training At Bangalore - Contact Service Desk1800-200-2003 ...rd to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012. Call Piyush @ +91. 9390560020 or Vinoth @ +91. 9343916658 or mail us @ OFFER2012@QLogy. Comto know more details. Ongoing Discount Ongoing Discounts from Rs 1000 to Rs 8000 on various training offerings. Group  more...

ITIL 2011 Foundation Training QLogy Call Us 1800-200-2003 ...ity frameworks * IQMa - Integrated Quality Model helps customer organizations to leverage their existing quality frameworks by optimizing & integrating processes * QLogy's eLearning portal been designed to ensure that you get a great learning experience. Besides providing learning content it also helps you to test your knowledge * Accredited Examination Center- We are EXIN AEC and  more...

Predictive Analytics for Business Marketing and Web 2011 ... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn--predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts; actionable predictions for each customer. These predictions encompass all channels, both  more...

Predictive Analytics for Business Marketing and Web 2011 San Francisco ... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn--predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts; actionable predictions for each customer. These predictions encompass all channels, both  more...

Supplier Identification This 1-day Supplier Identification focuses on the process by which suppliers are found to support the organization's requirements, as well as how to narrow the list of potential suppliers to only those who are best-in-class. Participants will learn to determine when supplier identification activities are required; define customer requirements and be able to take advantage of supplier capabilities  more...

Customer Service Skills ...Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style,  more...

Warehousing and Materials/Inventory Management ...use efficiency and personnel productivity. Topics include customer service, warehouse operational requirements; inventory management; warehouse transactions; receiving procedures; materials handling and storage; warehouse efficiency and layout; performance measurement; routine decision-making in managing inventories; concepts of MRP; control systems; replenishment and EOQ; order fulfillment;  more...

FREE CRM Workshop at Pune India a Know CRMa is an intensive short duration workshop where we dona ™t just talk about CRM concepts but how they can be implemented usefully in your day to day operations. CRM consultants will share their knowledge and experience with you and help you understand the components of an effective CRM solution through guided demonstrations of Oracle CRM On Demand.  more...

Siebel CRM 80 Essentials ...nting the Company Structure a Controlling Access to Customer Data a Controlling Access to Master Data The Siebel Web Architecture a The Siebel Web Client a The Siebel Enterprise a The Siebel Gateway Name Server a The Siebel Server a The Siebel Web Server Extension a The Siebel Filesystem a The Siebel Database Server Managing the  more...

Fundamentals for Business Analysts Siebel 80 ...ebel Web architecture a Control access to views and customer data in a Siebel application a Create a company structure a Use Siebel Tools to examine object definitions a Describe how business and UI layer objects can be modified to meet user requirements a Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements a Design iHelp  more...

Siebel CRM Guidelines and Case Study for Business Analysts ...tailed requirements and solutions to determine an overall customer solution. Audience: a Technical Consultant a Functional Implementer Prerequisites: Required Prerequisites: a Siebel Fundamentals for Business Analysts Course Objectives: a Establish an implementation approach that uses business processes to capture customer requirements and prepares project  more...

Unclaimed Property Reporting ...ccounts payable checks? How does your company handle aged customer credits? Do you have unclaimed dividends, gift certificates or unidentified remittances that have not been claimed by the owner? These items may represent unclaimed property liability. As states struggle to meet their annual fiscal responsibilities, unclaimed property has emerged as a new and popular avenue for increasing  more...

World Class Customer Service Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it  more...

Customer Service Professional ...Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job  more...

Creating Customer Loyalty ...Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

How To Write A Response-Producing Sales Letter ...o optimize response (3) What you must do to become your customer or prospect and why you must do it (4) Specific word choices that will make a difference in response (5) One simple thing you must do with every sales letter you write in order to maximize readability and response. Plus, your questions. In addition, Ernest will share details from several case studies, including (a) How an  more...

SAP CRM (4.0 - 5.0) ...cenarios. Course introduces the trainee to the term mySAP Customer Relationship Management (CRM) and its objectives, as well as looking at the basic and advanced levels of SAP CRM and explaining what SAP CRM can be used for. Furthermore, The course is structured using a case study of the functional and channel-oriented key areas and scenarios in mySAP CRM You can get a complete list of other  more...

Sales and Distribution Configuration ...ule including - organizational structure, account groups (customer master), partners, texts, document types, item categories, schedule line categories, and pricing. The intent is to prepare the project team for blueprinting and for authoring functional and technical specs. Project team members should walk away from this class with a solid understanding of configuration the Sales and  more...

SAP Enterprise Resource Planning Course This course is designed specifically for members of an organization that would like to obtain an overview of core SAP functionality. The goal of this course is to teach participants SAP basic, SAP Netweaver, Human Capital Management, Procurement, Product Lifecycle Management, Manufacturing Execution, Inventory Management, Warehouse Management, Sales Order Management, Enterprise Asset Management,  more...

Essential Agile Testing A 2-day course for testers and developers. The first day focuses on what testers can do to provide up-front, "test-first" acceptance tests, which also serve as readable, executable specifications. The second day the team will implement and execute the tests using a pre-selected test frameworka ™s primary format. Prior to the course, assistance will be given to help choose the particular  more...

Fundamentals of Customer Service ...Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. You can get a complete list of other Business Skills classes at  more...

ITIL CAPABILITY COURSE SERVICE OFFERINGS AND AGREEMENTS SOA ... a precarious balancing act. They must build and maintain customer relationships, manage demand and patterns of business activities and align internal and external suppliers, all while maintaining fiscal responsibility and making sound IT investments. The ITIL Capability Course - Service Offerings and Agreements (SOA) - provides best practice process knowledge required to navigate these waters  more...

Controlling Project Risk - Managing Threats and Promoting Opportunities ...lower cost, savings in time, higher quality and a happier customer. The advantages to proactive management of risk are enormous, but how can we do this in a way that actually works? The Solution This advanced project management course moves beyond the standard project management curriculum by explaining how to manage both negative and positive risk: threat and opportunity. You will be led  more...

People in Projects - Foundation for Project Success ...elivered great technology only to find that the supposed "customer" wants no part of it? Have you ever wondered what to do when asked for an estimate in the face of woefully inadequate information? Have you ever wondered why, if project risk can be positive as well as negative, that you never see opportunity? These are just a few of the intriguing questions answered during this fascinating four  more...

Advanced Project Management for the Experienced Practitioner ...elivered great technology only to find that the supposed "customer" wants no part of it? Have you ever wondered what to do when asked for an estimate in the face of woefully inadequate information? Have you ever wondered why, if project risk can be positive as well as negative, that you never see opportunity? These are just a few of the intriguing questions answered during this fascinating four  more...

Project Management for Teams ...signs and builds the product and executes delivery to the customer. But truly effective teams do much more. They fine tune estimates to ensure that project budget and schedule are realistic. They help the customer to define quality and then build that quality into the product. They are intent on delivering accurate status reports. They understand the need to control scope, ensuring that all  more...

Customer Service Skills ...customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of other Business Skills  more...

Developing And Implementing Solutions With Office 2000 And VBA ...nsiderations and deployment scenarios related to building customer solutions using Microsoft Office 2000. Using the methodologies presented, students will be able to build solutions that access data and automate business processes, using Microsoft Office 2000. In addition, the content of this course is directed at assisting the student to prepare for the Microsoft Exam 70-091. You can get a  more...

FileMaker Pro 6.0 Level 2 (Windows) ...ion you need to manage. For example, you may want to link customers with the purchases they make. If you have tried to place this information in a single database, you may have duplicated data unintentionally. In this course, you will use FileMaker Pro to create a system of integrated databases that can manage the information efficiently, and make it easy to alter the system as your needs  more...

FileMaker Pro 7.0- Level 2 (Windows) ...ion you need to manage. For example, you may want to link customers with the purchases they make. If you have tried to place this information in a single database, you may have duplicated data unintentionally. In this course, you will use FileMaker Pro to create a system of integrated databases that can manage the information efficiently, and make it easy to alter the system as your needs  more...

Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Agile Development with Scrum(project) ...development, including: delivering continual value to the customer, flexible and rapid response to change, short time-boxed iterations, and rapid feedback on project state. The course next covers each of Scruma ™s practices and, most importantly, the structure and flow of how a Scrum project is conducted according to agile principles. Extensive exercises allow students to plan a release,  more...

Creative Problem Solving Course participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the  more...

R12 Oracle Receivables Management Fundamentals ...bles processing. Students learn how to manage parties and customer accounts, how to process invoices using Auto-Invoice, how to enter and complete invoices, and to perform other relevant invoice actions. Students will also learn bill presentment architecture processes, setup for credit management, the receipt process, tax processing, and period closing. Students will learn how the Receivables  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Customer Care for IT Telephone Support Staff ...o better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer  more...

Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Customer Service Over the Phone (sales performance) In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

What Customers Really Want - and How to Help Your People Deliver It ...customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by  more...

What Customers Really Want - and How to Help Your People Deliver It ...customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by  more...

Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Creative Problem Solving Course participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the  more...

Excellence in Technical Customer Service ...customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a complete list  more...

Agile Development with Scrum ...development, including: delivering continual value to the customer, flexible and rapid response to change, short time-boxed iterations, and rapid feedback on project state. The course next covers each of Scruma ™s practices and, most importantly, the structure and flow of how a Scrum project is conducted according to agile principles. You can get a complete list of other Software  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...