Instructor Led Customer Training - Training Resources

Siebel CRM 80 Essentials ...nting the Company Structure a Controlling Access to Customer Data a Controlling Access to Master Data The Siebel Web Architecture a The Siebel Web Client a The Siebel Enterprise a The Siebel Gateway Name Server a The Siebel Server a The Siebel Web Server Extension a The Siebel Filesystem a The Siebel Database Server Managing the  more...

Siebel CRM Guidelines and Case Study for Business Analysts ...tailed requirements and solutions to determine an overall customer solution. Audience: a Technical Consultant a Functional Implementer Prerequisites: Required Prerequisites: a Siebel Fundamentals for Business Analysts Course Objectives: a Establish an implementation approach that uses business processes to capture customer requirements and prepares project  more...

Fundamentals for Business Analysts Siebel 80 ...ebel Web architecture a Control access to views and customer data in a Siebel application a Create a company structure a Use Siebel Tools to examine object definitions a Describe how business and UI layer objects can be modified to meet user requirements a Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements a Design iHelp  more...

FREE CRM Workshop at Pune India a Know CRMa is an intensive short duration workshop where we dona t just talk about CRM concepts but how they can be implemented usefully in your day to day operations. CRM consultants will share their knowledge and experience with you and help you understand the components of an effective CRM solution through guided demonstrations of Oracle CRM On Demand.  more...

Predictive Analytics for Business, Marketing and Web - 2009 Dates: April 2-3, May 3-4, May 27-28, Oct 14-15, Oct 18-19, and Nov 11-12, 2009 Locations: Toronto (April), San Jose (May), NYC (May), Stockholm (Oct), DC (Oct), San Francisco (Nov) A two-day intensive seminar brought to you by Prediction Impact, Inc. 93% rate this program Excellent or Very Good. **The official training program of Predictive Analytics World** **Offered in conjunction  more...

Predictive Analytics World Predictive Analytics World is the business-focused event for predictive analytics professionals, managers and commercial practitioners.  more...

8-Hour HAZWOPER Open Enrollment Seminar The 8-Hour HAZWOPER Annual Refresher Seminar provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910. 120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and personnel  more...

Oracle R12 Financials Consultant Certification ...bles processing. Students learn how to manage parties and customer accounts, how to process invoices using Auto-Invoice, how to enter and complete invoices, and to perform other relevant invoice actions. Students will also learn bill presentment architecture processes, setup for credit management, the receipt process, tax processing, and period closing. Students will learn how the Receivables  more...

SAP SD Training From price quotes to invoicing and payment, sales and distribution helps you complete your entire sales cycle with many tools and capabilities like Quotation which allows you to automatically issue a price quote to customers, measure gross profit for the quotation, update stock levels, and report the customer's current balance  more...

Telephone Skills Training This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...

Spanish 8-Hour HAZWOPER-Open Enrollment Seminar The 8-Hour HAZWOPER Annual Refresher Seminar-Spanish provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910.120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and  more...

Receptionist Training - The Professional Receptionist Seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...

Six Sigma Green Belt ... Mapping & Capability a Business Metrics & Voice of the Customer (VOC) a Descriptive Statistics & Basic SPC a Measurement Systems Analysis a Process Capability Analysis Analyze Tools a Scatter plots a Run Charts a Cause and Effect Diagrams a Control Charts a Analyze Data for Root Cause Improve Tools a FMEA a Overview of Design of Experiments a Tools for Solution  more...

Customer Service Course ...Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in  more...

Customer Service Skills Training ...Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in  more...

Response to Redundancy Job seekers or those facing redundancy and who can meet the following criteria are entitled to FREE training and support through the Response to Redundancy programme. If you: Live or currently work in the SE Region of UK (Berkshire, Hampshire, Sussex, Surrey, Kent, Buckinghamshire) Are over 19 years of age Have recently been or are under notice of redundancy Been unemployed for less than 6  more...

Beyond Customer Satisfaction To Customer Value ...hop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace. Course Objectives: Upon completion of this program, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision Statement that will ensure a  more...

Sales Success ...customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts,  more...

Lean Six Sigma Green Belt Training ...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real  more...

Lean Six Sigma Yellow Belt Training The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools. It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process  more...

Six Sigma Green Belt ...s are the primary link between your organization and your customer. The most widely used tools and applications of Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real applications to be  more...

Design of Experiments - DOE Design of Experiments (DOE) The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...

Design of Experiments DOE for Six Sigma Design of Experiments (DOE) for Six Sigma The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...

Lean Six Sigma Green Belt Training ...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real  more...

Design for Six Sigma - DFSS Green Belt DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and  more...

Design for Six Sigma - DFSS Black Belt DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and  more...

Implementing Statistical Process Control Session Information Session Date: July 31, 2008 Start time: 10:00 am EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Implementing Statistical Process Control This seminar is designed for individuals who already have knowledge of basic statistical principles and statistical  more...

Quality Function Deployment (QFD) ...: In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the participant to  more...

Supplier Development Course Description: Growing competition within the global economy has for many years been forcing enterprises to reduce their costs. However, traditional approaches had been limited to eliminating wastage within an enterprise; another way of reducing cost is through outsourcing. Cooperation with subcontractors can make them more efficient and thus enable goods to be purchased at lower prices.  more...

Introduction To Sage Line 50 ...ts & Company Preferences Creating Accounts Creating Customer Accounts/Opening Balances Creating Supplier Accounts/Opening Balances Creating Bank Accounts/Opening Balances Data Entry Routines Recording Sales/Purchase invoices/credit notes Recording Bank Payments/Receipts Error Correction Routine for Correcting/Reversing errors VAT Return Production/Reconciliation  more...

Sage Instant/ Sage Job Costing ... - Tax Codes Creating Accounts - Creating Customer Accounts/Opening Balances - Creating Supplier Accounts/Opening Balances - Creating Bank Accounts/Opening Balances Data Entry Routines - Recording Sales/Purchase invoices/credit notes - Recording Bank Payments/Receipts Error Correction - Routine for Correcting/Reversing errors Vat Return -  more...

Certified Professional for Requirements Engineering IREB Learn techniques, methods and tools to elicit, document, validate and manage your requirements in the IREB Certified Professional for Requirements Engineering Course. Do you develop systems using modern technology? How can you be sure that you are developing the right system, the system your customer wants? In this course learn how to perform a successful project by handling your  more...

AT&T Certificate for Call Center Team Leaders ...y in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents. Here s a five days solution that will instantly improve your Team Leader performance. The overall approach is to address core competencies and  more...

AT&T Diploma for Agents ...and failure in the way to achieve the pursued targets. Customer Care and retention is increasingly becoming a key issue for most companies in today s competitive market place where customers demand immediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to  more...

Cross and Up-Selling Techniques ...e will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance. Key Learning Objective and Outcomes: By the end of this program, participants will have  more...

Customer Focused Selling Skills ...Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...

Complaints handling ...customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the telephone or via the  more...

Customer Loyalty and Retention Program ... detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark  more...

Customer Relationship Management ...Customer Relationship Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM strategy and applications  more...

Customers types and behavior ...customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set. We  more...

Foundation of Customer Service Program ...Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,  more...

AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Inbound Skills Program ...ill have been able to: Recognize Fundamental inbound customer service skills. Understand difference between Call flow and Call customization. Master Listening skills. Empowering listening level & techniques. Understand the basic speaking components. Identify the power of voice. Recognize the importance of creating good impression. Understand elements of  more...

Markets in Financial Instruments Directive (MiFID): Due Diligence for Directors and Executive Management ...in Financial Instruments Directive (MiFID) From Know Your Customer (KYC) to Client Classification (CC) Best Execution Suitability and Appropriateness Transaction Reporting B. Challenges Conflicts of interest Conduct of Business (COB) obligations Obligation to execute orders on terms most favourable to the client The impact of MiFID on corporate governance The role of the board of directors  more...

Markets in Financial Instruments Directive (MiFID) Training and Presentations ...rcement MiFID: An Overview * From Know Your Customer (KYC) to Client Classification (CC) * Best Execution and Information to Clients * Order Handling * Suitability * Extended Passport: Services across Europe * Conduct of Business * Stock Exchanges compete with Trading Platforms and Investment Firms * Systematic  more...

Customer Service ...customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...

Report Writing ...customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It is particularly recommended for anyone required  more...

Negotiation Skills ...ve negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with colleagues. It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.  more...

Winning Over Stubborn Clients If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.  more...

Quickbooks Intermediate Training Class - Brentwood Missouri 314-644-4100 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Enterprise Intermediate Training Class - Brentwood Missouri 314-644-4100 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Enterprise Intermediate Training Class - Southfield Michigan 248-540-4552 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Enterprise Intermediate Training Class Kansas City Kansas 800-475-1047 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Enterprise Intermediate Training Class - Arlington Heights Illinois 847-364-0835 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Enterprise Intermediate Training Class - Holiday Florida 800-475-1047 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Enterprise Setup Training Class - Brentwood Missouri 314-644-4100 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Enterprise Setup Training Class Southfield Michigan 248-540-4552 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Enterprise Setup Training Class Kansas City Kansas 800-475-1047 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Enterprise Setup Training Class Holiday Florida 800-475-1047 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Enterprise Setup Training Class Arlington Heights Illinois 847-364-0835 wwwjcscomputernet ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Intermediate Training Class Kansas City Kansas 800-475-1047 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Intermediate Training Class - Arlington Heights Illinois 847-364-0835 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Intermediate Training Class - Holiday Florida 800-475-1047 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Quickbooks Setup Training Class Kansas City Kansas 800-475-1047 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Setup Training Class Southfield, Michigan 248-540-4552 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Setup Training Class Holiday Florida 800-475-1047 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Setup Training Class Arlington Heights Illinois 847-364-0835 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Setup Training Class - Brentwood Missouri 314-644-4100 ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...

Quickbooks Intermediate Training Class - Southfield Michigan 248-540-4552 ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...

Successful Sales Performance and Account Management The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and  more...

Business Process Reengineering ...erformance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide acceptance as a result of its documented successes. It is proven to be the best response to fierce competitions, demanding customers, and fast  more...

Ensuring Customer Satisfaction * Introduction to Customer Service * Calming Upset Customers * Internet Customer Service Skills  more...

ISO 10002 Guide for Customer Handling ...customers really think? Are you measuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those  more...

Customer Service Excellence A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Supply Chain Management With modern developments, the enterprisea s procurement, manufacturing, warehousing, distribution, transportation, and information systems must be aligned to efficiently serve the ultimate customer. This course focuses on effective planning and management of highly integrated product and information flow from sub-suppliers, through the organization, to the customer and the consumer. The course  more...

Human Resources Management This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Getting Boomers, Gen Xers, and Gen Yers to Work Together There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...

Peachtree Introduction ...ger Accounts Receivable Default Information Customer Defaults Account Ids & Department Masking Statement & Invoice Defaults Review Account Types Review Sales Tax Setup Modifying Chart of Accounts Review Adding Customers Account Beginning Balances Customer Beginning Balances Budgets Accounts Payable Payroll Vendor Defaults  more...

Dale Carnegie Training Sales Advantage ...spect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that gives you these critical ingredients for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session. Who Should Attend Sales people - whether  more...

SmartStorming Idea Generation Workshop for Entrepreneurs Business Owners ...ore effectively, streamlining your operations, optimizing customer or employee relationsa how might it transform your business? Suppose you had dozens of ideas, anytime you needed them? At the SmartStorming Idea Generation Workshop for Entrepreneurs & Business Owners, you will learn a powerful, proven 3-step idea-generation system you can start using right away. Numerous corporations  more...

Liquor Law Compliance Basic Mangement Certification Home of the famous Liquor Law Boot Camp Discovery Detective Academy has the most regularly scheduled open enrollment Arizona Liquor Training classes. Check our web calendar for upcoming class dates and use our on-line shopping cart to conveniently enroll and pay for your class. ARIZONA STATE LIQUOR BASIC & MANAGER CERTIFICATION  more...

Strategic Logistics Planning and Management Understand the strong link between an organization a a s logistics strategy and its competitive advantage. Understand the challenges of managing logistics and supply chains. Develop a customer-focused orientation in managing logistics. Identify the performance drivers of supply chains and their impact on responsiveness and efficiency. Identify the major network designs and match the best  more...

Certified Customer Service Executive - Customer Service Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...

Customer Service Mindset - Customer Service Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Relationship Management - Sales and Marketing Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing Improve margins and keep more profit. Prioritize their efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Improve human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development.  more...

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Certified Administration and Office Management Professional - Administration and Secretarial Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and  more...

Improving Productivity through Quality and Cost Reduction - Quality and Productivity Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Recognize the business processes that need re-evaluating and/ or re-engineering. Recognize and apply quality  more...

Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...

Warehouse Operations and Management - Materials Management Maximize customer service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing management in the Arab World.  more...

Customer Service Excellence By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Retail Management - Sales and Marketing By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Customer Loyalty Strategies and Measurement - Dubai ...f the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Implementing and Managing a Customer Complaints System - Dubai By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...

Interdepartmental Communication - Kuala Lumpur Dubai By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...

Certified Sales Professional - Sales and Marketing Integrate consultative and value added selling into their professional practices. Understand the process and psychology of the sales cycle. Synchronize their selling cycle to the buying cycle of the customer. Manage the value of their customers.  more...

Total Quality Management - Quality and Productivity Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Discuss other widely used improvement methodologies.  more...

Advanced Selling Strategies - Selling and Marketing ...customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and partnership with their customers. Use the research-based DiSC model,  more...

Six Sigma Quality Applications for Business Growth and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...

Efficient Administration and Secretarial Skills By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management  more...

Key Managerial Skills for New Managers and Supervisors - Management By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal  more...

The Total Leader The Total Leader Concept is a new paradigm for 21st century leaders. As global competition heats up, change accelerates to breakneck speed and customer demands escalate, the need for effective leaders is reaching epidemic levels. The Total Leader develops the four quadrants of leadership: Personal Productivity Personal Leadership Organizational Leadership Motivational Leadership  more...

Materials and Supply Chain Management ... who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Implementing and Managing a Customer Complaints System ...customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to develop an effective customer  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

Siebel 80 Business Analyst Navigate the Siebel application user interface, Work with common Siebel business entities, Use basic functionality of Siebel Sales, Siebel Call Center, and Siebel Field Service, Describe Siebel automation options, Describe the components of the Siebel Web architecture, Control access to customer data and application views, Create a company structure in a Siebel application, Use Siebel Tools to  more...

Siebel Analytics OBIEE Create Reports and Dashboards Training ...ndamentals (5 day) a EAI (5 day) a UCM (3 day) a Customer Order Management (3 day) a Marketing Manager (2 day) Siebel Analytics/ OBIEE 10g a Create Reports and Dashboards (3 day) a Build Repository (5 day) a Develop Data Warehouse (5 day) a BI Publisher (3 or 5 day) Oracle Siebel CRM on Demand a On demand administration essentials (4 day) a Advanced Analytics  more...

Oracle Siebel OBIEE Training ...ndamentals (5 day) a EAI (5 day) a UCM (3 day) a Customer Order Management (3 day) a Marketing Manager (2 day) a Marketing Server Architect (3 day) Siebel Analytics/ OBIEE 10g a Create Reports and Dashboards (3 day) a Build Repository (5 day) a Develop Data Warehouse (5 day) a BI Publisher (3 or 5 day) Oracle Siebel CRM on Demand a On demand administration  more...

Lean Six Sigma Green Belt Training At the heart of Six Sigma improvement and redesign activities are project teams. These teams will consist of people who want to use their knowledge and skills to improve the performance of processes and the business. Lean Six Sigma Green Belt training is focused on team members understanding and applying the Define Measure Analyse Improve and Control (DMAIC) model which is the foundation of most  more...

Lean Awareness Training This Lean Awareness training course enables delegates to understand the benefits of Lean for their organisation; the key Lean principles, tools and techniques and how to approach implementation. Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of  more...

Value Stream Mapping Training ...t of Lean thinking is the focus on creating value for the customer and eliminating waste. The stream of activity within an organisation that creates customer value is called the value stream. Value Stream Mapping is the tool used to understand, analyse and improve a value stream. The focus of this 2-day Value Stream Mapping training course is to provide delegates with the practical skills to  more...

Siebel 8.0 UCM - Universal Customer Master ...echnical data stewards alike, who are involved in an MDM customer data integration (CDI) implementation. Through a combination of presentation slides and hands-on exercises, participants will learn how to perform the basic functional administration tasks in UCM. This includes understanding how data is entered, reduplicated and then shared. Participants will also gain insight on UCM  more...

Siebel EAI - Integrating Siebel CRM Applications This course is designed to provide participants with the knowledge to integrate Siebel CRM applications in a variety of integration strategies. This course is intended for members of Siebel implementation teams (customer, partner, or system integrator) who are responsible for integrating Siebel applications with other applications in their systems. The course focuses primarily on Siebel  more...

Business Skills Time Management Course Description The Time Management course teaches students the fundamentals of time management. Participates will learn how to organize and prioritize daily and ongoing tasks, It will teach them how to develop a plan of action that includes goals, milestones, time auditing and more. The Course will help you correctly identify and manage poor time management personality types, assign  more...

Business Skills Supervisor Course Description A Supervisors Success is Measured by the Success of their Employees. This said, they will need to posess a multitude of skills ranging from communication to performance management. Coaching to Flexible Decision Making. Learning to cope with rapid changes in a work day means that learning these skills is imperitive to any Supervisor's success. This course will teach  more...

Business Skills Sales Course Description Selling is a fundamental component to every business. Our Sales Seminar focuses on key components for developing effective sales practices to help build sales leads and close those opportunities. We focus on providing best practices and techniques for highly effective sales people when selling products, services and ideas. Our Sales Course is an interactive seminar which  more...

Business Skills Customer Service ...t takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate. The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and in generating new  more...

Business Skills Innovation Management Course Description Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change. Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill. In this  more...

Business Skills Business Writing Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted  more...

Business Skills Business Etiquette Course Description In any business workers must learn to quickly adapt to the flow of very diverse work environments, and even more diverse co-workers. Etiquette is quickly becoming more and more important to people, and understanding and utilizing it can make the difference between success and failure. Etiquette goes beyond basic fundamental manners and shows a level of presentation that shows  more...

Business Skills Business Communications Course Description It takes less time to communicate effectively, yet so many people overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages  more...

Interior Redesign 5 Day Course ...omes for consistent "Wow!" results. Role-Play various customer contact points including the all-important initial interview. Test your skills by participating in redesigns in three different homes. Receive a Professionally constructed manual that you'll use again and again, plus a bonus tool-kit including important tools of the trade. Participate in real-world homework  more...

Interior Redesign Home Staging Training Certified by IRIS ...omes for consistent "Wow!" results. Role-Play various customer contact points including the all-important initial interview. Test your skills by participating in redesigns in three different homes. Receive a Professionally constructed manual that you'll use again and again, plus a bonus tool-kit including important tools of the trade. Participate in real-world homework  more...

Customer Relationship Training ...CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships DURATION: TWO (2) DAYS Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods deliver these programs across  more...

Airport Ground Handling ...ger and Cargo Terminal Layouts 8. Passenger Handling and Customer Service 9. Basic Ticketing and Fares 10. Check In/ Counter Handling and Departure /Arrival formalities 11. Baggage Handling - Acceptance and PIR baggage - warsaw convention, claim etc 12. Aircraft parts and basic Flight Dispatch concepts 13. Ramp Functions 14. Basic Cargo - Types of Cargo/ Loading  more...

Customer Service Workshop ...customer service? How can it go from good to great? What are the pitfalls that many people fall into when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer service stress? Find out the answers to these and other important customer service questions during this information-packed  more...

Corporate soft skill training - Delhi NCR > Basic etiquettes > Basic etiquettes for dining, party, formal and informal interaction > Business writing > Communication skills > Cultural sensitisation for coming to India > Cultural sensitisation for going abroad > Customer service > Dressing for success > E - mail etiquettes > Presentation skills > Recruiter training for IT industry > Team building exercises  more...

Cisco Unity Design and Networking Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements Course  more...

Cisco Unified Voice Portal Implementation ...onfiguring, implementing, troubleshooting, and managing a Customer Voice Portal in an enterprise or service provider environment * Telecommunications and network architects who are responsible for designing CVP deployments * Systems Engineers and Sales Engineers who are responsible for recommending and deploying CVP * Partners involved with implementing ICM deployments that require  more...

CISCO CALLMANAGER MCS BOOTCAMP ... must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week. This course provides system engineers with the knowledge and skills required to deploy,  more...

Retail Selling Techniques ...o solve basic math problems Courteous and patient with customers Accurate and careful in all transactions Use tact when dealing with people Cares for the interest of his company Follows instructions of his superiors Gives regular feedback to his manager about all customer s issues, including level of their satisfaction Is not afraid asking and push the client to take a  more...

Insurance Selling Techniques It will help insurance agents to open the relationship with the clients, discover their needs, presenting the right product that would comply to the customer needs, handling different kinds of objections, and eventually CLOSE the sale. We have the exeperience required and we are extremely efficient in delivering insurance sales trainigs since we have worked for many years with international  more...

Meeting Facilitation Retreat Strategic Planning etc Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate... Strategic Planning Strategic Visioning & Planning Establish Values/ Mission/ Vision Project  more...

Customer Service Excellence ...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine  more...

Customer Service Excellence ...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish  more...

Excellent Customer Service Over The Phone For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.  more...

Keeping Your Customers Through Superior Customer Service Participants will be learn the many ways to show customers that they're number one. This workshop focuses on ways to create the repeat customers using 6 sure key ways  more...

CSR Skills Please contact us for more information.  more...

Dealing with The Angry Customer Please contact us for more information.  more...

Overcoming Objections Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations.  more...

Excellent Customer Service The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This  more...

IPC-610D .... This certification will demonstrate your commitment to customer requirements and greatly assists any company dedicated to ISO-9000 or other quality assurance initiatives. IPC-A-610, "The Acceptability of Electronic Assemblies", is the most widely used standard published by the IPC, with an international reputaiton as the source for end product acceptance driteria for consumer and high  more...

Effective Presentation Skills This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor. This program is useful for managers, supervisors, trainers, training managers, training  more...

Photovoltaic System Design Installation This online course will provide the student technician with the fundamental knowledge of photovoltaic system design and installation. This course will be suitable for a supervised, entry level position with a dealer/ installer or other photovoltaic industry company. Student technicians will learn the practical design criteria, installation guidelines, safety issues, maintenance, and legal  more...

Fundamentals Of Solar Hot Water This online course concentrates on the basics of installing code compliant solar hot water systems. This course will be useful for people who currently work in or plan to be employed in the solar hot water industry. Student technicians will learn practical design criteria, installation guidelines, safety issues, maintenance, and legal considerations of solar hot water heating systems.  more...

Team Building Program Accountability and Team Cohesion ...letion. This slowing of the process is leading to loss of customers and lower customer satisfaction. The team needs to communicate accountability and take responsibility as a unit for actions. Additionally some of the younger members are in need of leadership development. By developing the leadership of the younger members the team can ensure that it will be an effective and healthy  more...

Lean Six Sigma ...imizing Business Value, Critical to Quality, Voice of the Customer, Measurement Systems, Data Collection Plans, Design of Experiments, Analysis, Process Control, and Response Plans. Students who are interested in mastering the Six Sigma methodology can also use this course for that purpose. Course Outcome After completing Lean Six Sigma, students will be equipped with a basic  more...

New Product Development ...d new product development approach that delivers what the customer wants while mitigating development risks. This Stage Gate approach offers many benefits to organizations including increased revenue, operational efficiencies, and customer satisfaction. We present the five phases of the Stage Gate process, a core team approach to project team organization, development tools, speed techniques,  more...