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Customer Training Seminars and Classes
From Predictive Analytics World
Predictive Analytics World instructor led traininggroup study and discussion Predictive Analytics World is the business-focused event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. The conference delivers case studies, expertise and resources to achieve two objectives: 1) Bigger wins: Strengthen the business impact delivered by  more...
From Jef Menguin
Customer Service Professional ...Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job  more...
From Lorman Education Services
Unclaimed Property Reporting instructor led training ...ccounts payable checks? How does your company handle aged customer credits? Do you have unclaimed dividends, gift certificates or unidentified remittances that have not been claimed by the owner? These items may represent unclaimed property liability. As states struggle to meet their annual fiscal responsibilities, unclaimed property has emerged as a new and popular avenue for increasing  more...
How To Write A Response-Producing Sales Letter instructor led training ...o optimize response (3) What you must do to become your customer or prospect and why you must do it (4) Specific word choices that will make a difference in response (5) One simple thing you must do with every sales letter you write in order to maximize readability and response. Plus, your questions. In addition, Ernest will share details from several case studies, including (a) How an  more...
From iWare Logic
Siebel CRM 80 Essentials instructor led traininggroup study and discussioncoursewaree-bookbookworkshop / seminarcomputer lab ...nting the Company Structure a Controlling Access to Customer Data a Controlling Access to Master Data The Siebel Web Architecture a The Siebel Web Client a The Siebel Enterprise a The Siebel Gateway Name Server a The Siebel Server a The Siebel Web Server Extension a The Siebel Filesystem a The Siebel Database Server Managing the  more...
Siebel CRM Guidelines and Case Study for Business Analysts instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewarecd rome-bookbookworkshop / seminarcomputer lab ...tailed requirements and solutions to determine an overall customer solution. Audience: a Technical Consultant a Functional Implementer Prerequisites: Required Prerequisites: a Siebel Fundamentals for Business Analysts Course Objectives: a Establish an implementation approach that uses business processes to capture customer requirements and prepares project  more...
Fundamentals for Business Analysts Siebel 80 instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewarecd rome-bookbookcomputer lab ...ebel Web architecture a Control access to views and customer data in a Siebel application a Create a company structure a Use Siebel Tools to examine object definitions a Describe how business and UI layer objects can be modified to meet user requirements a Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements a Design iHelp  more...
FREE CRM Workshop at Pune India workshop / seminar a Know CRMa is an intensive short duration workshop where we dona t just talk about CRM concepts but how they can be implemented usefully in your day to day operations. CRM consultants will share their knowledge and experience with you and help you understand the components of an effective CRM solution through guided demonstrations of Oracle CRM On Demand.  more...
From Prediction Impact
Predictive Analytics for Business, Marketing and Web - 2009 instructor led traininggroup study and discussionbookworkshop / seminar Dates: April 2-3, May 3-4, May 27-28, Oct 14-15, Oct 18-19, and Nov 11-12, 2009 Locations: Toronto (April), San Jose (May), NYC (May), Stockholm (Oct), DC (Oct), San Francisco (Nov) A two-day intensive seminar brought to you by Prediction Impact, Inc. 93% rate this program Excellent or Very Good. **The official training program of Predictive Analytics World** **Offered in conjunction  more...
Predictive Analytics World Predictive Analytics World is the business-focused event for predictive analytics professionals, managers and commercial practitioners.  more...
From Compliance Solutions
8-Hour HAZWOPER Open Enrollment Seminar instructor led trainingworkshop / seminar The 8-Hour HAZWOPER Annual Refresher Seminar provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910. 120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and personnel  more...
From Alliance Training and Solutions
Oracle R12 Financials Consultant Certification instructor led traininggroup study and discussioncoursewarebookcomputer lab ...bles processing. Students learn how to manage parties and customer accounts, how to process invoices using Auto-Invoice, how to enter and complete invoices, and to perform other relevant invoice actions. Students will also learn bill presentment architecture processes, setup for credit management, the receipt process, tax processing, and period closing. Students will learn how the Receivables  more...
From Gucons
SAP SD Training From price quotes to invoicing and payment, sales and distribution helps you complete your entire sales cycle with many tools and capabilities like Quotation which allows you to automatically issue a price quote to customers, measure gross profit for the quotation, update stock levels, and report the customer's current balance  more...
From Pitman Training Centre London
Telephone Skills Training workshop / seminar This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...
From Compliance Solutions
Spanish 8-Hour HAZWOPER-Open Enrollment Seminar instructor led trainingworkshop / seminar The 8-Hour HAZWOPER Annual Refresher Seminar-Spanish provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910.120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and  more...
From Pitman Training Centre London
Receptionist Training - The Professional Receptionist Seminar instructor led trainingworkshop / seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...
From Simons-White & Associates, Inc.
Six Sigma Green Belt ... Mapping & Capability a Business Metrics & Voice of the Customer (VOC) a Descriptive Statistics & Basic SPC a Measurement Systems Analysis a Process Capability Analysis Analyze Tools a Scatter plots a Run Charts a Cause and Effect Diagrams a Control Charts a Analyze Data for Root Cause Improve Tools a FMEA a Overview of Design of Experiments a Tools for Solution  more...
From Impact Factory
Customer Service Course instructor led traininggroup study and discussionself directedworkshop / seminarExperiential ...Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in  more...
Customer Service Skills Training instructor led traininggroup study and discussionself directedworkshop / seminarExperiential ...Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in  more...
From A2Z Security Group
Response to Redundancy instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedbookworkshop / seminar Job seekers or those facing redundancy and who can meet the following criteria are entitled to FREE training and support through the Response to Redundancy programme. If you: Live or currently work in the SE Region of UK (Berkshire, Hampshire, Sussex, Surrey, Kent, Buckinghamshire) Are over 19 years of age Have recently been or are under notice of redundancy Been unemployed for less than 6  more...
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value instructor led trainingon-line e-learning cbt (computer based)coursewareworkshop / seminartrain the trainer ...hop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace. Course Objectives: Upon completion of this program, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision Statement that will ensure a  more...
From Learning Technologies, Inc.
Sales Success instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions and debriefs ...customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts,  more...
From LodeStar Institute
Lean Six Sigma Green Belt Training instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer labcombination of on-line and off-line tools ...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real  more...
Lean Six Sigma Yellow Belt Training instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedbookworkshop / seminartrain the trainercomputer lab The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools. It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process  more...
Six Sigma Green Belt instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminartrain the trainercomputer lab ...s are the primary link between your organization and your customer. The most widely used tools and applications of Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real applications to be  more...
Design of Experiments - DOE instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewarebookworkshop / seminartrain the trainercomputer lab Design of Experiments (DOE) The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...
Design of Experiments DOE for Six Sigma instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookbookworkshop / seminartrain the trainercomputer lab Design of Experiments (DOE) for Six Sigma The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...
Lean Six Sigma Green Belt Training instructor led trainingstudy at homegroup study and discussioncoursewareself directedbookworkshop / seminartrain the trainercomputer lab ...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real  more...
Design for Six Sigma - DFSS Green Belt instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewaree-bookbookworkshop / seminartrain the trainercomputer lab DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and  more...
Design for Six Sigma - DFSS Black Belt instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewarebookworkshop / seminartrain the trainercomputer lab DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and  more...
From Simons-White & Associates, Inc.
Implementing Statistical Process Control instructor led trainingon-line e-learning cbt (computer based)group study and discussion Session Information Session Date: July 31, 2008 Start time: 10:00 am EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Implementing Statistical Process Control This seminar is designed for individuals who already have knowledge of basic statistical principles and statistical  more...
Quality Function Deployment (QFD) instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer ...: In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the participant to  more...
Supplier Development instructor led trainingcoursewareself directedworkshop / seminar Course Description: Growing competition within the global economy has for many years been forcing enterprises to reduce their costs. However, traditional approaches had been limited to eliminating wastage within an enterprise; another way of reducing cost is through outsourcing. Cooperation with subcontractors can make them more efficient and thus enable goods to be purchased at lower prices.  more...
From Mullan Training
Introduction To Sage Line 50 instructor led traininggroup study and discussioncoursewarecomputer lab ...ts & Company Preferences Creating Accounts Creating Customer Accounts/Opening Balances Creating Supplier Accounts/Opening Balances Creating Bank Accounts/Opening Balances Data Entry Routines Recording Sales/Purchase invoices/credit notes Recording Bank Payments/Receipts Error Correction Routine for Correcting/Reversing errors VAT Return Production/Reconciliation  more...
Sage Instant/ Sage Job Costing instructor led traininggroup study and discussioncoursewarecomputer lab ... - Tax Codes Creating Accounts - Creating Customer Accounts/Opening Balances - Creating Supplier Accounts/Opening Balances - Creating Bank Accounts/Opening Balances Data Entry Routines - Recording Sales/Purchase invoices/credit notes - Recording Bank Payments/Receipts Error Correction - Routine for Correcting/Reversing errors Vat Return -  more...
From Method Park America Inc
Certified Professional for Requirements Engineering IREB Learn techniques, methods and tools to elicit, document, validate and manage your requirements in the IREB Certified Professional for Requirements Engineering Course. Do you develop systems using modern technology? How can you be sure that you are developing the right system, the system your customer wants? In this course learn how to perform a successful project by handling your  more...
From Contacts Plus
AT&T Certificate for Call Center Team Leaders instructor led traininggroup study and discussionworkshop / seminar ...y in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents. Here s a five days solution that will instantly improve your Team Leader performance. The overall approach is to address core competencies and  more...
AT&T Diploma for Agents instructor led trainingworkshop / seminar ...and failure in the way to achieve the pursued targets. Customer Care and retention is increasingly becoming a key issue for most companies in today s competitive market place where customers demand immediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to  more...
Cross and Up-Selling Techniques instructor led trainingworkshop / seminar ...e will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance. Key Learning Objective and Outcomes: By the end of this program, participants will have  more...
Customer Focused Selling Skills instructor led trainingworkshop / seminar ...Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...
Complaints handling instructor led trainingworkshop / seminar ...customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the telephone or via the  more...
Customer Loyalty and Retention Program workshop / seminar ... detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark  more...
Customer Relationship Management ...Customer Relationship Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM strategy and applications  more...
Customers types and behavior ...customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set. We  more...
Foundation of Customer Service Program ...Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,  more...
AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
AT&T Certificate for Call Center Team Leaders instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
AT&T College of Call Center Excellence For Agents instructor led traininggroup study and discussionworkshop / seminar The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...
Inbound Skills Program ...ill have been able to: Recognize Fundamental inbound customer service skills. Understand difference between Call flow and Call customization. Master Listening skills. Empowering listening level & techniques. Understand the basic speaking components. Identify the power of voice. Recognize the importance of creating good impression. Understand elements of  more...
From Compliance LLC
Markets in Financial Instruments Directive (MiFID): Due Diligence for Directors and Executive Management ...in Financial Instruments Directive (MiFID) From Know Your Customer (KYC) to Client Classification (CC) Best Execution Suitability and Appropriateness Transaction Reporting B. Challenges Conflicts of interest Conduct of Business (COB) obligations Obligation to execute orders on terms most favourable to the client The impact of MiFID on corporate governance The role of the board of directors  more...
Markets in Financial Instruments Directive (MiFID) Training and Presentations ...rcement MiFID: An Overview * From Know Your Customer (KYC) to Client Classification (CC) * Best Execution and Information to Clients * Order Handling * Suitability * Extended Passport: Services across Europe * Conduct of Business * Stock Exchanges compete with Trading Platforms and Investment Firms * Systematic  more...
From H2 Training & Consultancy Ltd
Customer Service instructor led traininggroup study and discussionworkshop / seminar ...customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...
Report Writing instructor led traininggroup study and discussionworkshop / seminar ...customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It is particularly recommended for anyone required  more...
Negotiation Skills instructor led traininggroup study and discussionworkshop / seminar ...ve negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with colleagues. It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.  more...
From The Training AdvantEdge
Winning Over Stubborn Clients instructor led trainingon-line e-learning cbt (computer based)study at homeself directedworkshop / seminar If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.  more...
From JCS Computer
Quickbooks Intermediate Training Class - Brentwood Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Enterprise Intermediate Training Class - Brentwood Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Enterprise Intermediate Training Class - Southfield Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Enterprise Intermediate Training Class Kansas City Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Enterprise Intermediate Training Class - Arlington Heights Illinois 847-364-0835 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Enterprise Intermediate Training Class - Holiday Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Enterprise Setup Training Class - Brentwood Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Southfield Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Kansas City Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Holiday Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Arlington Heights Illinois 847-364-0835 wwwjcscomputernet instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Intermediate Training Class Kansas City Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Intermediate Training Class - Arlington Heights Illinois 847-364-0835 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Intermediate Training Class - Holiday Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
Quickbooks Setup Training Class Kansas City Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class Southfield, Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class Holiday Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class Arlington Heights Illinois 847-364-0835 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class - Brentwood Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Intermediate Training Class - Southfield Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a  more...
From SETTEC
Successful Sales Performance and Account Management group study and discussioncourseware The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and  more...
Business Process Reengineering group study and discussioncourseware ...erformance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide acceptance as a result of its documented successes. It is proven to be the best response to fierce competitions, demanding customers, and fast  more...
ISO 10002 Guide for Customer Handling group study and discussioncourseware ...customers really think? Are you measuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those  more...
Customer Service Excellence group study and discussioncourseware A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...
Supply Chain Management group study and discussioncourseware With modern developments, the enterprisea s procurement, manufacturing, warehousing, distribution, transportation, and information systems must be aligned to efficiently serve the ultimate customer. This course focuses on effective planning and management of highly integrated product and information flow from sub-suppliers, through the organization, to the customer and the consumer. The course  more...
Human Resources Management group study and discussioncourseware This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...
From The Training AdvantEdge
Getting Boomers, Gen Xers, and Gen Yers to Work Together instructor led trainingon-line e-learning cbt (computer based)study at homeself directedworkshop / seminar There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...
From JCS Computer
Peachtree Introduction class room setting ...ger Accounts Receivable Default Information Customer Defaults Account Ids & Department Masking Statement & Invoice Defaults Review Account Types Review Sales Tax Setup Modifying Chart of Accounts Review Adding Customers Account Beginning Balances Customer Beginning Balances Budgets Accounts Payable Payroll Vendor Defaults  more...
From Dale Carnegie Training of Ohio and Indiana
Dale Carnegie Training Sales Advantage instructor led traininggroup study and discussionbookworkshop / seminar ...spect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that gives you these critical ingredients for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session. Who Should Attend Sales people - whether  more...
From SmartStorming - Advanced Training in Innovative Thinking
SmartStorming Idea Generation Workshop for Entrepreneurs Business Owners ...ore effectively, streamlining your operations, optimizing customer or employee relationsa how might it transform your business? Suppose you had dozens of ideas, anytime you needed them? At the SmartStorming Idea Generation Workshop for Entrepreneurs & Business Owners, you will learn a powerful, proven 3-step idea-generation system you can start using right away. Numerous corporations  more...
From Discovery Detective Academy
Liquor Law Compliance Basic Mangement Certification Home of the famous Liquor Law Boot Camp Discovery Detective Academy has the most regularly scheduled open enrollment Arizona Liquor Training classes. Check our web calendar for upcoming class dates and use our on-line shopping cart to conveniently enroll and pay for your class. ARIZONA STATE LIQUOR BASIC & MANAGER CERTIFICATION  more...
From Meirc Training and Consulting
Strategic Logistics Planning and Management Understand the strong link between an organization a a s logistics strategy and its competitive advantage. Understand the challenges of managing logistics and supply chains. Develop a customer-focused orientation in managing logistics. Identify the performance drivers of supply chains and their impact on responsiveness and efficiency. Identify the major network designs and match the best  more...
Certified Customer Service Executive - Customer Service instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...
Customer Service Mindset - Customer Service instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...
Customer Relationship Management - Sales and Marketing instructor led traininggroup study and discussioncoursewarebook Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...
Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Improve margins and keep more profit. Prioritize their efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Improve human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development.  more...
Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...
Certified Administration and Office Management Professional - Administration and Secretarial instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and  more...
Improving Productivity through Quality and Cost Reduction - Quality and Productivity instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Recognize the business processes that need re-evaluating and/ or re-engineering. Recognize and apply quality  more...
Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...
Warehouse Operations and Management - Materials Management instructor led trainingcoursewarecd rombookworkshop / seminar Maximize customer service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing management in the Arab World.  more...
Customer Service Excellence instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...
Retail Management - Sales and Marketing instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...
Customer Loyalty Strategies and Measurement - Dubai instructor led traininggroup study and discussioncoursewarebookworkshop / seminar ...f the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create  more...
Certified Administration and Office Management Professional - Dubai Abu Dhabi instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...
Implementing and Managing a Customer Complaints System - Dubai instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...
Interdepartmental Communication - Kuala Lumpur Dubai instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...
Certified Sales Professional - Sales and Marketing instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Integrate consultative and value added selling into their professional practices. Understand the process and psychology of the sales cycle. Synchronize their selling cycle to the buying cycle of the customer. Manage the value of their customers.  more...
Total Quality Management - Quality and Productivity instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Discuss other widely used improvement methodologies.  more...
Advanced Selling Strategies - Selling and Marketing instructor led traininggroup study and discussioncoursewareworkshop / seminar ...customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and partnership with their customers. Use the research-based DiSC model,  more...
Six Sigma Quality Applications for Business Growth and Productivity instructor led traininggroup study and discussioncoursewareworkshop / seminar By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...
Efficient Administration and Secretarial Skills instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management  more...
Key Managerial Skills for New Managers and Supervisors - Management instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal  more...
From Leadership Management Institute
The Total Leader instructor led traininggroup study and discussioncd rombooktrain the trainer The Total Leader Concept is a new paradigm for 21st century leaders. As global competition heats up, change accelerates to breakneck speed and customer demands escalate, the need for effective leaders is reaching epidemic levels. The Total Leader develops the four quadrants of leadership: Personal Productivity Personal Leadership Organizational Leadership Motivational Leadership  more...
From Meirc Training and Consulting
Materials and Supply Chain Management ... who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and  more...
Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...
Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...
Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in  more...
Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...
Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...
Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...
Implementing and Managing a Customer Complaints System instructor led training ...customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to develop an effective customer  more...
The Customer Service Mindset instructor led training This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...
The Customer Service Mindset instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...
Customer Service Excellence: How to win & keep customers instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...
From Creative Probers Software & Services (I) Pvt Ltd
Siebel 80 Business Analyst Navigate the Siebel application user interface, Work with common Siebel business entities, Use basic functionality of Siebel Sales, Siebel Call Center, and Siebel Field Service, Describe Siebel automation options, Describe the components of the Siebel Web architecture, Control access to customer data and application views, Create a company structure in a Siebel application, Use Siebel Tools to  more...
Siebel Analytics OBIEE Create Reports and Dashboards Training ...ndamentals (5 day) a EAI (5 day) a UCM (3 day) a Customer Order Management (3 day) a Marketing Manager (2 day) Siebel Analytics/ OBIEE 10g a Create Reports and Dashboards (3 day) a Build Repository (5 day) a Develop Data Warehouse (5 day) a BI Publisher (3 or 5 day) Oracle Siebel CRM on Demand a On demand administration essentials (4 day) a Advanced Analytics  more...
Oracle Siebel OBIEE Training ...ndamentals (5 day) a EAI (5 day) a UCM (3 day) a Customer Order Management (3 day) a Marketing Manager (2 day) a Marketing Server Architect (3 day) Siebel Analytics/ OBIEE 10g a Create Reports and Dashboards (3 day) a Build Repository (5 day) a Develop Data Warehouse (5 day) a BI Publisher (3 or 5 day) Oracle Siebel CRM on Demand a On demand administration  more...
From silicon beach training
Lean Six Sigma Green Belt Training instructor led traininggroup study and discussioncoursewareworkshop / seminar At the heart of Six Sigma improvement and redesign activities are project teams. These teams will consist of people who want to use their knowledge and skills to improve the performance of processes and the business. Lean Six Sigma Green Belt training is focused on team members understanding and applying the Define Measure Analyse Improve and Control (DMAIC) model which is the foundation of most  more...
Lean Awareness Training instructor led traininggroup study and discussioncoursewareworkshop / seminar This Lean Awareness training course enables delegates to understand the benefits of Lean for their organisation; the key Lean principles, tools and techniques and how to approach implementation. Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of  more...
Value Stream Mapping Training instructor led traininggroup study and discussioncoursewareworkshop / seminar ...t of Lean thinking is the focus on creating value for the customer and eliminating waste. The stream of activity within an organisation that creates customer value is called the value stream. Value Stream Mapping is the tool used to understand, analyse and improve a value stream. The focus of this 2-day Value Stream Mapping training course is to provide delegates with the practical skills to  more...
From Creative Probers Software & Services (I) Pvt Ltd
Siebel 8.0 UCM - Universal Customer Master ...echnical data stewards alike, who are involved in an MDM customer data integration (CDI) implementation. Through a combination of presentation slides and hands-on exercises, participants will learn how to perform the basic functional administration tasks in UCM. This includes understanding how data is entered, reduplicated and then shared. Participants will also gain insight on UCM  more...
Siebel EAI - Integrating Siebel CRM Applications This course is designed to provide participants with the knowledge to integrate Siebel CRM applications in a variety of integration strategies. This course is intended for members of Siebel implementation teams (customer, partner, or system integrator) who are responsible for integrating Siebel applications with other applications in their systems. The course focuses primarily on Siebel  more...
From Primer Business Solutions Inc.
Business Skills Time Management instructor led traininggroup study and discussioncoursewareworkshop / seminarcomputer lab Course Description The Time Management course teaches students the fundamentals of time management. Participates will learn how to organize and prioritize daily and ongoing tasks, It will teach them how to develop a plan of action that includes goals, milestones, time auditing and more. The Course will help you correctly identify and manage poor time management personality types, assign  more...
Business Skills Supervisor instructor led traininggroup study and discussioncoursewareworkshop / seminarcomputer lab Course Description A Supervisors Success is Measured by the Success of their Employees. This said, they will need to posess a multitude of skills ranging from communication to performance management. Coaching to Flexible Decision Making. Learning to cope with rapid changes in a work day means that learning these skills is imperitive to any Supervisor's success. This course will teach  more...
Business Skills Sales instructor led traininggroup study and discussioncoursewareDVDworkshop / seminarcomputer lab Course Description Selling is a fundamental component to every business. Our Sales Seminar focuses on key components for developing effective sales practices to help build sales leads and close those opportunities. We focus on providing best practices and techniques for highly effective sales people when selling products, services and ideas. Our Sales Course is an interactive seminar which  more...
Business Skills Customer Service instructor led traininggroup study and discussioncoursewareDVDworkshop / seminarcomputer lab ...t takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate. The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and in generating new  more...
Business Skills Innovation Management instructor led traininggroup study and discussioncoursewareDVDworkshop / seminarcomputer lab Course Description Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change. Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill. In this  more...
Business Skills Business Writing instructor led traininggroup study and discussioncoursewareDVDworkshop / seminarcomputer lab Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted  more...
Business Skills Business Etiquette instructor led traininggroup study and discussioncoursewareDVDworkshop / seminarcomputer lab Course Description In any business workers must learn to quickly adapt to the flow of very diverse work environments, and even more diverse co-workers. Etiquette is quickly becoming more and more important to people, and understanding and utilizing it can make the difference between success and failure. Etiquette goes beyond basic fundamental manners and shows a level of presentation that shows  more...
Business Skills Business Communications instructor led traininggroup study and discussioncoursewareDVDworkshop / seminarcomputer lab Course Description It takes less time to communicate effectively, yet so many people overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages  more...
From Midwest Staging Redesign Institute
Interior Redesign 5 Day Course instructor led trainingstudy at homegroup study and discussionbookworkshop / seminar ...omes for consistent "Wow!" results. Role-Play various customer contact points including the all-important initial interview. Test your skills by participating in redesigns in three different homes. Receive a Professionally constructed manual that you'll use again and again, plus a bonus tool-kit including important tools of the trade. Participate in real-world homework  more...
Interior Redesign Home Staging Training Certified by IRIS instructor led trainingworkshop / seminar ...omes for consistent "Wow!" results. Role-Play various customer contact points including the all-important initial interview. Test your skills by participating in redesigns in three different homes. Receive a Professionally constructed manual that you'll use again and again, plus a bonus tool-kit including important tools of the trade. Participate in real-world homework  more...
From KnowledgeWoods Consulting Pvt. Ltd.
Customer Relationship Training instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainerCase Studies ...CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships DURATION: TWO (2) DAYS Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods deliver these programs across  more...
From Travel Academy of India
Airport Ground Handling instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedbookworkshop / seminartrain the trainerCorporate Training ...ger and Cargo Terminal Layouts 8. Passenger Handling and Customer Service 9. Basic Ticketing and Fares 10. Check In/ Counter Handling and Departure /Arrival formalities 11. Baggage Handling - Acceptance and PIR baggage - warsaw convention, claim etc 12. Aircraft parts and basic Flight Dispatch concepts 13. Ramp Functions 14. Basic Cargo - Types of Cargo/ Loading  more...
From Trainers 'n' Mentors
Customer Service Workshop ...customer service? How can it go from good to great? What are the pitfalls that many people fall into when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer service stress? Find out the answers to these and other important customer service questions during this information-packed  more...
Corporate soft skill training - Delhi NCR group study and discussionself directedworkshop / seminar > Basic etiquettes > Basic etiquettes for dining, party, formal and informal interaction > Business writing > Communication skills > Cultural sensitisation for coming to India > Cultural sensitisation for going abroad > Customer service > Dressing for success > E - mail etiquettes > Presentation skills > Recruiter training for IT industry > Team building exercises  more...
From HBF Networks
Cisco Unity Design and Networking instructor led training Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements Course  more...
Cisco Unified Voice Portal Implementation instructor led trainingworkshop / seminartrain the trainer ...onfiguring, implementing, troubleshooting, and managing a Customer Voice Portal in an enterprise or service provider environment * Telecommunications and network architects who are responsible for designing CVP deployments * Systems Engineers and Sales Engineers who are responsible for recommending and deploying CVP * Partners involved with implementing ICM deployments that require  more...
CISCO CALLMANAGER MCS BOOTCAMP instructor led traininge-bookworkshop / seminar ... must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week. This course provides system engineers with the knowledge and skills required to deploy,  more...
From Kawas Consulting SAL
Retail Selling Techniques instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer ...o solve basic math problems Courteous and patient with customers Accurate and careful in all transactions Use tact when dealing with people Cares for the interest of his company Follows instructions of his superiors Gives regular feedback to his manager about all customer s issues, including level of their satisfaction Is not afraid asking and push the client to take a  more...
Insurance Selling Techniques instructor led traininggroup study and discussionworkshop / seminartrain the trainer It will help insurance agents to open the relationship with the clients, discover their needs, presenting the right product that would comply to the customer needs, handling different kinds of objections, and eventually CLOSE the sale. We have the exeperience required and we are extremely efficient in delivering insurance sales trainigs since we have worked for many years with international  more...
From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc instructor led traininggroup study and discussionworkshop / seminar Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate... Strategic Planning Strategic Visioning & Planning Establish Values/ Mission/ Vision Project  more...
Customer Service Excellence instructor led traininggroup study and discussionworkshop / seminar ...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine  more...
From 4 Hour Training
Customer Service Excellence instructor led trainingworkshop / seminartrain the trainervideo based,accelerated learning ...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish  more...
Excellent Customer Service Over The Phone instructor led traininggroup study and discussionworkshop / seminarvideo based,accelerated learning For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.  more...
Keeping Your Customers Through Superior Customer Service instructor led trainingvideo based,accelerated learning Participants will be learn the many ways to show customers that they're number one. This workshop focuses on ways to create the repeat customers using 6 sure key ways  more...
CSR Skills instructor led trainingvideo based,accelerated learning Please contact us for more information.  more...
Dealing with The Angry Customer instructor led trainingvideo based,accelerated learning Please contact us for more information.  more...
Overcoming Objections instructor led trainingvideo based,accelerated learning Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations.  more...
From SilkWeb Consulting & Development LLC
Excellent Customer Service group study and discussionworkshop / seminar The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This  more...
From STM
IPC-610D instructor led training .... This certification will demonstrate your commitment to customer requirements and greatly assists any company dedicated to ISO-9000 or other quality assurance initiatives. IPC-A-610, "The Acceptability of Electronic Assemblies", is the most widely used standard published by the IPC, with an international reputaiton as the source for end product acceptance driteria for consumer and high  more...
From The Training Clinic
Effective Presentation Skills instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor. This program is useful for managers, supervisors, trainers, training managers, training  more...
From Sun Pirate, Inc
Photovoltaic System Design Installation on-line e-learning cbt (computer based)group study and discussionbook This online course will provide the student technician with the fundamental knowledge of photovoltaic system design and installation. This course will be suitable for a supervised, entry level position with a dealer/ installer or other photovoltaic industry company. Student technicians will learn the practical design criteria, installation guidelines, safety issues, maintenance, and legal  more...
Fundamentals Of Solar Hot Water on-line e-learning cbt (computer based)group study and discussionbook This online course concentrates on the basics of installing code compliant solar hot water systems. This course will be useful for people who currently work in or plan to be employed in the solar hot water industry. Student technicians will learn practical design criteria, installation guidelines, safety issues, maintenance, and legal considerations of solar hot water heating systems.  more...
From Create-Learning
Team Building Program Accountability and Team Cohesion instructor led traininggroup study and discussionworkshop / seminar ...letion. This slowing of the process is leading to loss of customers and lower customer satisfaction. The team needs to communicate accountability and take responsibility as a unit for actions. Additionally some of the younger members are in need of leadership development. By developing the leadership of the younger members the team can ensure that it will be an effective and healthy  more...
From Technology Ed
Lean Six Sigma on-line e-learning cbt (computer based)study at homecoursewareself directedworkshop / seminar ...imizing Business Value, Critical to Quality, Voice of the Customer, Measurement Systems, Data Collection Plans, Design of Experiments, Analysis, Process Control, and Response Plans. Students who are interested in mastering the Six Sigma methodology can also use this course for that purpose. Course Outcome After completing Lean Six Sigma, students will be equipped with a basic  more...
New Product Development on-line e-learning cbt (computer based)study at homecoursewareself directedworkshop / seminar ...d new product development approach that delivers what the customer wants while mitigating development risks. This Stage Gate approach offers many benefits to organizations including increased revenue, operational efficiencies, and customer satisfaction. We present the five phases of the Stage Gate process, a core team approach to project team organization, development tools, speed techniques,  more...
From SolutionsIQ
Leading Through Complexity Seminar - Cognitive Edge Event ...ing how complexity thinking informs engaging employees or customers/ citizens with emerging social technologies. All program content is based on the award winning work of Dave Snowden and is relevant for executives in the public and private sectors who need to understand the theory and application of new complexity-based approaches to strategy. Who should attend: The content of this seminar  more...
From Taylor Performance Solutions, Inc.
Professional Customer Service Skills ...se first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice  more...
Communications and Customer Relations instructor led training ...customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly  more...
Selling for Results - Skills and Strategies - Customized Training instructor led training ...lespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management to create the necessary foundation for a strong sales culture, developing fully customized training to develop the skills of the sales force, coaching individuals  more...
Call Center Customer Service Skills instructor led training This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact  more...
A Supervisor Quick Start Workshop instructor led training Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...
From Last Minute Training
Cisco Unity Design and NetworkingCUDN This course focuses on the design of sustainable, complex Unity solutions based upon customer requirements. Topics include infrastructure components affecting unity design, large-scale voicemail only systems, Cisco Unity deployment models & more.  more...
Customer Service Certification Program - Focus on Managing Difficult People This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more  more...
Customer Service Training Managing Customer Service - new era Establish links between excellence in customer service & business practices & policies; Develop the skills & practices that are essential elements of a customer service focused manager; Recognize what employees are looking for to be truly engaged, more  more...
Sage Accpac for Windows Accounts Receivable ...customer service by maintaining an efficient record of client transactions and information. This course guides you through all of the main functions in this module. Topics Include: * Entering customer records and National Account records * Maintaining ship-to locations * Batch processing * Printing and customizing reports * Creating billing cycles  more...
Strategic Business Planning for Sales Professionals This workshop will enable the participants to create a plan that will help them achieve their sales revenue goals by building a strong sales territory and or customer base.  more...
Support Center Analyst 2 day course - nexient Upon completion, participants will be able to : Assess customer business needs & exceed customer expectations, Improve critical thinking skills to resolve incidents quickly & consistently, Identify & diffuse challenging customer behavior and more  more...
Customer Service - How to Stand out from the Competition- Newera Your business relies on its customers. Unfortunately, so does everyone elsea s business. Thus, the competition for your customera s loyalty is fierce. In your customera s mind, how can you differentiate yourself from the crowd of similar businesses out there? What does it take to gain their trust, and loyalty? How can you turn your customera s service from an average experience to an  more...
2-Day Customer Service Certification Program Our two-day program is an in-depth program ideal for supervisors and team leads who are ready to take the next steps in their professional development.  more...
Interviewing Communication Skills - High Impact Client Interviews Theory - Elite This workshop focuses on proven sales strategies that should be utilized in a customer interaction prior to the recommendation or presentation phase of the selling process.  more...
Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...
Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...
From WESLI - Wisconsin English as a Second Language Institute
Communicating Effectively with Non-Native Speakers of English instructor led traininggroup study and discussionworkshop / seminar ...o you want to make sure you understand your employees and customers? Do you also want to make sure that they understand YOU? This short, interactive workshop will help you have better conversations with those learning English, leading to fewer problems in the workplace. WORKSHOP GOALS * To understand typical communication problems of non-native speakers of English. * To learn  more...
From Last Minute Training
Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are?  more...
Proposal Preparation and Presentation Workshop Highlights: Learn how to create proposals that hit home runs for you more often and increase your closing ratio. We will introduce a proven proposal presentation strategy that significantly improves sales results. Discover how to create proposals with the client concerns and issues in mind and present them in a manner that is tailored to the recipienta s requirements. Learn the  more...
Quality for Project Managers - nexient Learn How To: Integrate project quality management into the entire project life cycle Use five steps to plan effectively for project quality management Use five steps to assess and improve your organizationa s current quality capabilities to ensure that projects will meet specified quality standards Ensure customer satisfaction by monitoring results using project quality control tools  more...
Adobe Dreamweaver Introduction 2 days ...customer base and business growth. Understanding the basic properties of planning, launching and enhancing a website is a functional requirement in the world of work today. Learn about website design in a WYSIWYG environment without the need of sophisticated programming. Understanding basic page creation, adding content, incorporating links and enhancing images will provide the basic skills to  more...
Time Territory and Account Management ...earn strategies for managing your geographic territory or customer account base for improved efficiency. In this workshop, discover how to create a time management strategy that is profit minded. Learn ways to balance out your business and account management activities and scheduling so that you can achieve the best return on investment ratio. Gain the necessary knowledge to reduce  more...
From DW Associates Pte Ltd
RE-inventing Leadership & Corporate Entrepreneurship instructor led traininggroup study and discussionworkshop / seminartrain the trainer ...riving to fulfill their roles. It is about providing the customer with the ultimate experience. There is also the need for being truly innovative, and hence the need for finding and retaining the talent necessary to make it happen. This program provides you with an opportunity to study the different models of leadership and their effectives in different environment. It also allows you  more...
Drive action from Creativity & Innovation to win new business opportunities instructor led trainingworkshop / seminartrain the trainer Seminar Introduction ==================== Today's environment demands innovative solutions. Applying creativity to daily issues is the key to success. The quality of an organisation s intellectual capital is increasingly recognized as the competitive advantage in business. Learn how to unlock and harness the vast amount of unrealized intellectual potential in you and others to attain  more...
Resilience Entrepreneurship instructor led trainingself directedworkshop / seminartrain the trainer ... CXOs, Entrepreneurs, Professionals and executives in Customer Relationship Management, Advertising, Business Development, Product Development, Brand Development, Operations, Merchandising, Sales, Marketing, Human Resources, Department Head, .and everyone who wants to tap on ideas to create a fun company culture and make a difference to their work and life. Teams are highly encouraged to  more...
Managing Customers Relationship through customization and personalization instructor led traininggroup study and discussionworkshop / seminartrain the trainer ...Customers Relationship through customization and personalization Maximizing business performance and unleashing creativity Seminar Introduction Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain. This is a  more...
The ten leadership characters influencing growth and success in the new economy New Economy New Leadership Strategies The ten leadership characters influencing growth and success in the new economy. Seminar Introduction Looking at todaya s news on challenges to the corporate world, it would be fair to say that in the next 50 years; only 15 of the best 25 companies will still be around. What then are the real challenges of the 21st century economy? To meet the  more...
From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days ...ook Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps. The Solution Using a variety of  more...
What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...
Simply Accounting 2007 Training Participants will learn General Ledger, Inventory, Accounts Payable and Receivable for a small and medium sized business. Participants will also increase their knowledge of using the accounts, inventory, payroll and customer and vendor modules, including how to perform monthly and year-end processing.  more...
Elite Customer Service Module 26 ...l learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through your actions and the attitude that you project. # We will discuss the significance of basic codes of conduct for elite customer service and how your interactions with a customer should make them feel for better overall results. # Gain the necessary  more...
Inventory and Warehouse Management Concepts and Practices No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what  more...
Psychology of Selling # Attending this workshop will help you gain a clear picture of what makes you tick and provide you with a huge advantage in the sales profession over your greatest competition, yourself! # You will learn what it takes to get yourself up, keep yourself up and stay motivated and driven towards your goals and objectives. # Participants will explore programming and conditioning and learn secrets  more...
Intensive Customer Service Certification Training ...ce excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how to use assertive techniques and positive language to diffuse difficult situations, reduce  more...
Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...
Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/ edit information to company lists, open/ use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/ customize report and graphs, set  more...
Conflict Resolution Negotiating Win-Wins ... works in a management position, a team environment, in a customer service role, or support staff that must interact with others to perform their duties should take this workshop. This workshop is hands-on, working on developing an action plan based on each participant's own behavioural style. Through individual and group exercises, role plays and one-on-one instruction, each participant will  more...
Personality Patterns and Profiles Module 1 ...methods for being more effective at reading prospects and customers. * Anyone who understands the necessity to adjust their style, pace and delivery to better address the needs of the prospect. * Those interested in learning how to pick up on the key indicators that will tip them off to the type of individual they are attempting to sell to. * People who work in a selling  more...
Sage Accpac for Windows Order Entry ...customer orders, invoicing, and tracking an easy task. This course deals with entering orders and processing them, and tracking vital sales information. Topics Include: * Entering orders and adding customers during order entry * Adding salespersons and assigning salesEditing and invoicing partially shipped orders * Printing and customizing reports and shipping  more...
Overcoming Objection - Nailing the Sale ...professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. LEARNING OBJECTIVES Workshop participants will be able to: o  more...
Critical Elements of Customer Service ...This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...
Contact Center Manager Certification Training ...lenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and techniques to use for interviewing, hiring, giving feedback, conducting performance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment. * Handle difficult and  more...
Effective Email Writing Training ...rising rapidly, the threat of confusing and even losing a customer due to poor e-mail writing practices makes customer service that much more critical to your business success. If you want to become a more effective and efficient e-mail writer a writing e-mail messages that answer questions, solve problems, get to the point and generate action a then this e-mail-writing workshop is for  more...
Dynamite Sales Presentations ...customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your in-depth knowledge of the products and services you are  more...
From iApps
Siebel trainings instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewarecd rome-bookbookworkshop / seminarcomputer lab Siebel CRM trainings Siebel Business Analyst Siebel Scripting, EIM, SmartScript Siebel Reports Assignment Manager Application Administration Declarative Alternatives to Siebel Scripting Siebel Call Center Fundamentals, Customer Order Management, Product & Catalog Management, Siebel eSales Administration Fundamentals Siebel CRM On Demand Siebel Analytics Oracle BI EE  more...
From Last Minute Training
Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up  more...
Macromedia Dreamweaver Introduction (2 days) workshop / seminarcomputer lab ...customer base and business growth. Understanding the basic properties of planning, launching and enhancing a website is a functional requirement in the world of work today. Learn about website design in a WYSIWYG environment without the need of sophisticated programming. Understanding basic page creation, adding content, incorporating links and enhancing images will provide the basic skills to  more...
Customer Satisfaction Servicing Customers on the Telephone ...e this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and reword negative  more...
Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora and a Call Reluctancea o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o Speak  more...
From Harlequin Solutions.
Accessibility Fundamentals instructor led trainingcoursewarebookworkshop / seminarcomputer lab Website accessibility has become a major issue for web designers and developers. Websites designed without taking accessibility into consideration exclude certain sectors of the population and limit your customer base. This course at Harlequin Training (or run at your offices) will enable you to ensure your site conforms to the WAI (W3C) Content Accessibility Guidelines.  more...
From Last Minute Training
Microsoft Publisher Advanced Training in Ottawa Create professional looking publications and marketing material in house. Microsoft Publisher is a new software introduced by Microsoft that helps you create, personalize, and share a wide range of publications and marketing materials in-house. New and improved capabilities guide you through the process of creating and distributing in print, Web, and e-mail so you can build your brand, manage  more...
Customer Service - Fundamentals Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.  more...
ISO 20000 Consultant Certification ... * Improved quality of service and increased business and customer confidence * Improved reputation, consistency & interoperability * Impartial and external standard method of assessment and audit * Assessments recognized internationally within the industry * Process improvement through assessment and benchmarking * Superiority over competitors * Better understanding of business roles and  more...
We Care Customer Service Training Location: Toronto Date: 2008-05-15 List Price: $225 Offered Price: $180.00 Seats Available: 2 The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers: - Practical skills - Small group discussion - Time to ask questions For more information please call 1-877-313-8881 or copy this link into your browser:  more...
Microsoft Publisher Introduction Training Create professional looking publications and marketing material in house. Microsoft Publisher helps you create, personalize, and share a wide range of publications and marketing materials in-house. New and improved capabilities guide you through the process of creating and distributing in print, Web, and e-mail so you can build your brand, manage customer lists, and track your marketing campaigns  more...
Macromedia Dreamweaver Introduction workshop / seminarcomputer lab ...2 The power of an effective website contributes to your customer base and business growth. Understanding the basic properties of planning, launching and enhancing a website is a functional requirement in the world of work today. Learn about website design in a WYSIWYG environment without the need of sophisticated programming. Understanding basic page creation, adding content, incorporating  more...
Protecting Customer Privacy workshop / seminar 550 Burrard Street, V6C 2B5, Vancouver, British Columbia September 20th, 2007 12:00pm - 1:30pm Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...
Protecting Customer Privacy workshop / seminar Edmonton, Alberta September 19th, 2007 12:00pm - 1:30pm Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...
Protecting Customer Privacy workshop / seminar September 18th, 2007 12:00pm - 1:30pm 111 5th Avenue, S.W., T2P 3Y6, Calgary, Alberta Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...
Simply Accounting 2005 Training Seminar workshop / seminarcomputer lab Location: Toronto Date: 2007-04-23 List Price: $215 Offered Price: $150.00 Seats Available: 2 Participants will learn General Ledger, Inventory, Accounts Payable and Receivable for a small and medium sized business. Participants will also increase their knowledge of using the accounts, inventory, payroll and customer and vendor modules, including how to perform monthly and year-end processing.  more...
From Harlequin Solutions.
Accessibility instructor led trainingworkshop / seminarcomputer lab Website accessibility has become a major issue for web designers and developers. Websites designed without taking accessibility into consideration exclude certain sectors of the population and limit your customer base. This course will enable you to ensure your site conforms to the WAI (W3C) Content Accessibility Guidelines.  more...
From Last Minute Training
Protecting Customer Privacy to Increase Sales instructor led training Oct.18. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...
Protecting Customer Privacy to Increase Sales instructor led training Oct.19. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...
Protecting Customer Privacy to Increase Sales instructor led training Nov.2. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...
Protecting Customer Privacy to Increase Sales instructor led training Nov.6. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...
Protecting Customer Privacy to Increase Sales instructor led training Nov.9. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...
Protecting Customer Privacy to Increase Sales instructor led training Nov.23. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...
Protecting Customer Privacy to Increase Sales instructor led training Oct.11. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...
Communications and Soft Skills instructor led training September 12, 2006. Executive Briefing, with hands-on mini-analysis for immediate insight and use. For executives who wish to learn about an additional way to increase the success and productivity of their teams, whether in sales, project work, customer service, etc. For trainers and coaches to experience the simplicity and power of a new communications and soft-skill tool.  more...
Quickbooks Accounting Training Seminar workshop / seminar Starts: March 20, 2007 Time: 06:30 pm - 09:30 pm Days Held: Tue, Thu Hours: 25 Weeks: 4 Participants will learn to create a new Quickbooks company, modify preset chart of accounts, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer  more...
Dreamweaver MX Level 1 + Contribute workshop / seminarcomputer lab ...m The power of an effective website contributes to your customer base and business growth. Understanding the basic properties of planning, launching and enhancing a website is a functional requirement in the world of work today. Learn about website design in a WYSIWYG environment without the need of sophisticated programming. Understanding basic page creation, adding content, incorporating  more...
From DJH & Associates Consulting
How to Become a Successful Supervisor ...rganizations face stiffer competition, more knowledgeable customers, and tougher market conditions. Building relationships and value are critical to the organization's success. Formulating and maintaining an exceptional image of service is integral to sustaining the internal/ external customer relationships. Today supervision is more than just a promotion. When someone assumes a leadership  more...
From Ripley Training Limited
Customer Care Skills instructor led training Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.  more...
From Talent Tools
DISC Certification Training instructor led trainingworkshop / seminar ... a Survey Platform o Organisational Culture Survey o Customer Satisfaction Survey o Produce customised or original surveys using the Extended DISC Survey Platform You should attend if you are a manager, internal or external consultant, educator, coach, counsellor, trainer, mediator or are interested in understanding human behaviour to improve performance. Content Outline: DAY ONE  more...
From Amplios Academy
Employee Performance Improvement 1 Day instructor led traininggroup study and discussioncoursewareworkshop / seminar ...scovering that stakeholders such as voters, shareholders, customers, suppliers and employees are evaluating performance in the delivery of the goods and services that enhance the quality of life. The performance of the organization is in areas such as its delivery of its strategy to achieve its vision and mission, to deliver satisfactory financial performance, customer satisfaction and quality  more...
Business Process Reengineering 2 Day ...t The training covers topics such as: > Profiling the customer > Determining anomalies in worker roles & responsibilities > Mapping essential business processes > Incorporating business patterns for knowledge reuse > Identifying symptoms of process dysfunction > Streamlining the organization > Establishing the process boundary > Describing workflow > Eliminating process redundancy  more...
Customer Relationship Management 1 Day ...ose of this seminar is to: > Communicate the concepts of customer Relationship Management (CRM) > Equip the participants with fundamental CRM development and management skills > Explain how to assess the best approach to CRM design and implementation in different organizations Training method The training method involves: > Description of the theory > Reinforcement of the theory by  more...
Solution Selling 2 Day instructor led traininggroup study and discussioncoursewareworkshop / seminar Training objectives The purpose of this seminar is to: > Communicate the concepts of Solution Selling > Equip the participants with fundamental Solution Selling skills > Explain how to assess the best approach to deployment of Solution Selling in different organizations Training method The training method involves: > Description of the theory > Reinforcement of the theory by case studies  more...
Strategic Planning 2 Day instructor led traininggroup study and discussioncoursewareworkshop / seminar Training objectives The purpose of this seminar is to: > Communicate the importance of Strategic Planning (SP) for corporate survival > Equip the participants with fundamental SP skills > Explain how to assess the typical SP skills required by different organizations Training method The training method involves: > Description of the theory > Reinforcement of the theory by case studies >  more...
From Repario Ltd
Building A Dream instructor led traininggroup study and discussion .... Facilitated with various objectives in mind - sales, customer service, etc -- participants complete the task of building a bike, 'selling' it to another group and generally feeling satisfied with a job well done. But that is not where the workshop ends. Unknown to the participants, they are actually building a bike specific to an underpriviledged child, from the local community,  more...
From YatesHomeStudies.com
Mastering Microsoft Excel instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar With our Mastering Microsoft Excel training course, students will learn how to build interactive spreadsheets that can be integrated with almost any business intelligence system. Our techniques for creating automated reports will enable any business analyst to create powerful customer report cards that can be shared throughout the organization, for a comprehensive understanding of the customer's  more...
From Act Training
Sage 50 Accounts Level 1 study at home ...d, Account Names & Numbers, Bank Receipts, Bank Payments, Customers, Suppliers, Service Invoices, Products, Stock Control, Product Invoices, Product Credit Notes, Sending Statements, Customer Receipts, Customer Activity, Purchase Invoices, Supplier Payments, More about the Nominal Ledger, More about Bank Accounts, Bank Reconciliation, Recurring Entries, VAT Returns, Financial Reports &  more...
Sage 50 Accounts Level 2 study at home Intermediate level one day hands-on instructor led course on Sage 50 Accounts. Topics include: Fixed Assets & Depreciation, Delivery Addresses, Entering Purchase Orders, Purchase Order Skeletons, Processing Purchase Orders, Product Records & Purchase Orders, BOMs & Product Transfers, Product Pricing Options, Entering Sales Orders, Recurring Sales Order Skeletons, Processing Sales Orders, More  more...
From BodhiH Training Solutions
corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india ...d Career Planning Telephone Skills Interviewing Skills Customer Service skills HR Training for HR department Staffs Performance Management System Cross Cultural Program Balance Score Card Voice and Accent Neutralization All our corporate training programs are customized to the clients requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C.  more...
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