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From Prediction Impact
Predictive Analytics for Business Marketing and Web



... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn--predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts: actionable predictions for each customer. These predictions encompass all channels, both online
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Predictive Analytics for Business, Marketing and Web



... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn—predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts: actionable predictions for each customer. These predictions encompass all channels, both
more...
Predictive Analytics for Business, Marketing and Web




... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn—predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts: actionable predictions for each customer. These predictions encompass all channels, both
more...
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value




...hop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace.
Course Objectives:
Upon completion of this program, you will be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision Statement that will ensure a
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Implementing Statistical Process Control


Session Information
Session Date: July 31, 2008
Start time: 10:00 am EDT
Duration: 2 hours
Session Fee: $200 per participant
Presenter: Norma S. Simons /Kathy Paris
Host: Duane Cole
Host email: duanecole@simons-white.com
Description: Implementing Statistical Process Control
This seminar is designed for individuals who already have knowledge of basic statistical principles and statistical
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Quality Function Deployment (QFD)





...:
In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the participant to
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Supplier Development



Course Description:
Growing competition within the global economy has for many years been forcing enterprises to reduce their costs. However, traditional approaches had been limited to eliminating wastage within an enterprise; another way of reducing cost is through outsourcing. Cooperation with subcontractors can make them more efficient and thus enable goods to be purchased at lower prices.
more...
From Learning Technologies, Inc.
Sales Success



...customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts,
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From LodeStar Institute
Lean Six Sigma Green Belt Training













...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced.
Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real
more...
Lean Six Sigma Yellow Belt Training










The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools.
It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process
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Six Sigma Green Belt









...s are the primary link between your organization and your customer. The most widely used tools and applications of Six Sigma are introduced.
Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real applications to be
more...
Design of Experiments - DOE









Design of Experiments (DOE)
The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.
more...
Design of Experiments DOE for Six Sigma












Design of Experiments (DOE) for Six Sigma
The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.
more...
Lean Six Sigma Green Belt Training









...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced.
Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real
more...
Design for Six Sigma - DFSS Green Belt









DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and
more...
Design for Six Sigma - DFSS Black Belt









DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and
more...
From Gucons
SAP SD Training in Hyderabad wwwguconscom
From price quotes to invoicing and payment, sales and distribution helps you complete your entire sales cycle with many tools and capabilities like Quotation which allows you to automatically issue a price quote to customers, measure gross profit for the quotation, update stock levels, and report the customer's current balance
more...
From Contacts Plus
AT&T Certificate for Call Center Team Leaders


...y in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents.
Here s a five days solution that will instantly improve your Team Leader performance.
The overall approach is to address core competencies and
more...
AT&T Diploma for Agents

...and failure in the way to achieve the pursued targets.
Customer Care and retention is increasingly becoming a key issue for most companies in today s competitive market place where customers demand immediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to
more...
Cross and Up-Selling Techniques

...e will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance.
Key Learning Objective and Outcomes:
By the end of this program, participants will have
more...
Customer Focused Selling Skills

...Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key
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Complaints handling

...customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the telephone or via the
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Customer Loyalty and Retention Program
... detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark
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Customer Relationship Management
...Customer Relationship Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM strategy and applications
more...
Customers types and behavior
...customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
We will know the types of customers.
We will know the color of customer as in mind set.
We
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Foundation of Customer Service Program
...Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,
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AT&T Certification for Managers
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
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AT&T Certification for Supervisors
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T Certificate for Call Center Team Leaders




The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T College of Call Center Excellence For Agents


The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
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Inbound Skills Program
...ill have been able to:
Recognize Fundamental inbound customer service skills.
Understand difference between Call flow and Call customization.
Master Listening skills.
Empowering listening level & techniques.
Understand the basic speaking components.
Identify the power of voice.
Recognize the importance of creating good impression.
Understand elements of
more...
From H2 Training & Consultancy Ltd
Customer Service


...customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
more...
Report Writing


...customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings.
This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English.
It is particularly recommended for anyone required
more...
Negotiation Skills


...ve negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with colleagues.
It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.
more...
From Dale Carnegie Training of Ohio and Indiana
Dale Carnegie Training Sales Advantage



...spect, how you present yourself and how you relate to the customer are as important as the facts about your product or service.
Sales Advantage is the only course that gives you these critical ingredients for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session.
Who Should Attend
Sales people - whether
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From KnowledgeWoods Consulting Pvt. Ltd.
Customer Relationship Training












...CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships
DURATION: TWO (2) DAYS
Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use.
KnowledgeWoods deliver these programs across
more...
From 4 Hour Training
Customer Service Excellence



...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for customer service excellence
Establish
more...
Excellent Customer Service Over The Phone



For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.
more...
Keeping Your Customers Through Superior Customer Service

Participants will be learn the many ways to show customers that they're number one.
This workshop focuses on ways to create the repeat customers using 6 sure key ways
more...
Overcoming Objections

Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations.
more...
From HBF Networks
Cisco Unity Design and Networking
Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements
Course
more...
Cisco Unified Voice Portal Implementation


...onfiguring, implementing, troubleshooting, and managing a Customer Voice Portal in an enterprise or service provider environment
* Telecommunications and network architects who are responsible for designing CVP deployments
* Systems Engineers and Sales Engineers who are responsible for recommending and deploying CVP
* Partners involved with implementing ICM deployments that require
more...
CISCO CALLMANAGER MCS BOOTCAMP


... must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week.
This course provides system engineers with the knowledge and skills required to deploy,
more...
From Harlequin Solutions.
Accessibility Fundamentals




Website accessibility has become a major issue for web designers and developers. Websites designed without taking accessibility into consideration exclude certain sectors of the population and limit your customer base.
This course at Harlequin Training (or run at your offices) will enable you to ensure your site conforms to the WAI (W3C) Content Accessibility Guidelines.
more...
From Technology Ed
New Product Development




...d new product development approach that delivers what the customer wants while mitigating development risks. This Stage Gate approach offers many benefits to organizations including increased revenue, operational efficiencies, and customer satisfaction. We present the five phases of the Stage Gate process, a core team approach to project team organization, development tools, speed techniques,
more...
Lean Six Sigma




...imizing Business Value, Critical to Quality, Voice of the Customer, Measurement Systems, Data Collection Plans, Design of Experiments, Analysis, Process Control, and Response Plans.
Students who are interested in mastering the Six Sigma methodology can also use this course for that purpose.
Course Outcome
After completing Lean Six Sigma, students will be equipped with a basic understanding
more...
From The Training Bank
The Wow Factor
...Customer-Focused mind-set and delivering a level of service which consistently wows your customers will create differentiation in today s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a fan base of customers who will brag about how good you are to deal with. That s got to be good for your business!
This on-site half-day or full 1-day
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Customers Forever
...customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you.
This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This framework provides participants
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Customer-Focused Leadership
...ce quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization
more...
From Advanced Concepts
Business Writing
...s
X Communicate effectively via email and faxes
X Write customer focused letters
Designed For:
All Staff
Content:
The Building Blocks of Expression
The Advantages of Writing
The Disadvantages of Writing
Parts of Speech
Nouns
Verbs
Passive Verbs
Pronouns
Adjectives
Adverbs
Prepositions
Conjunctions
Interjections
Punctuation
Commas
Apostrophes
Correctness
Spelling
Specific Business
more...
Business Writing
...s
X Communicate effectively via email and faxes
X Write customer focused letters
Designed For:
All Staff
Content:
The Building Blocks of Expression
The Advantages of Writing
The Disadvantages of Writing
Parts of Speech
Nouns
Verbs
Passive Verbs
Pronouns
Adjectives
Adverbs
Prepositions
Conjunctions
Interjections
Punctuation
Commas
Apostrophes
Correctness
Spelling
Specific Business
more...
customer services
...Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Performance-Based Objectives
Recognize the importance of delivering excellent customer service so
more...
From Harlequin Solutions.
Accessibility


Website accessibility has become a major issue for web designers and developers. Websites designed without taking accessibility into consideration exclude certain sectors of the population and limit your customer base.
This course will enable you to ensure your site conforms to the WAI (W3C) Content Accessibility Guidelines.
more...
From Mullan Training
Introduction To Sage Line 50



...ts & Company Preferences
Creating Accounts
Creating Customer Accounts/Opening Balances
Creating Supplier Accounts/Opening Balances
Creating Bank Accounts/Opening Balances
Data Entry Routines
Recording Sales/Purchase invoices/credit notes
Recording Bank Payments/Receipts
Error Correction
Routine for Correcting/Reversing errors
VAT Return
Production/Reconciliation
more...
Sage Instant/ Sage Job Costing



...
- Tax Codes
Creating Accounts
- Creating Customer Accounts/Opening Balances
- Creating Supplier Accounts/Opening Balances
- Creating Bank Accounts/Opening Balances
Data Entry Routines
- Recording Sales/Purchase invoices/credit notes
- Recording Bank Payments/Receipts
Error Correction
- Routine for Correcting/Reversing errors
Vat Return
-
more...
From STM
IPC-610D
.... This certification will demonstrate your commitment to customer requirements and greatly assists any company dedicated to ISO-9000 or other quality assurance initiatives.
IPC-A-610, "The Acceptability of Electronic Assemblies", is the most widely
used standard published by the IPC, with an international reputaiton as the source for end product acceptance driteria for consumer and high
more...
From YatesHomeStudies.com
Mastering Microsoft Excel






With our Mastering Microsoft Excel training course, students will learn how to build interactive spreadsheets that can be integrated with almost any business intelligence system.
Our techniques for creating automated reports will enable any business analyst to create powerful customer report cards that can be shared throughout the organization, for a comprehensive understanding of the customer's
more...
From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...ook Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps.
The Solution
Using a variety of
more...
What If?
This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.
more...
Simply Accounting 2007 Training
Participants will learn General Ledger, Inventory, Accounts Payable and Receivable for a small and medium sized business. Participants will also increase their knowledge of using the accounts, inventory, payroll and customer and vendor modules, including how to perform monthly and year-end processing.
more...
Elite Customer Service Module 26
...l learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through your actions and the attitude that you project.
# We will discuss the significance of basic codes of conduct for elite customer service and how your interactions with a customer should make them feel for better overall results.
# Gain the necessary
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Inventory and Warehouse Management Concepts and Practices
No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what
more...
Psychology of Selling
# Attending this workshop will help you gain a clear picture of what makes you tick and provide you with a huge advantage in the sales profession over your greatest competition, yourself!
# You will learn what it takes to get yourself up, keep yourself up and stay motivated and driven towards your goals and objectives.
# Participants will explore programming and conditioning and learn secrets
more...
Intensive Customer Service Certification Training
...ce excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how to use assertive techniques and positive language to diffuse difficult situations, reduce
more...
Inside Selling Skills Module 27
In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how
more...
Quickbooks Accounting Training
Participants will learn to create a new QuickBooks company, add/ edit information to company lists, open/ use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/ customize report and graphs, set
more...
Conflict Resolution Negotiating Win-Wins
... works in a management position, a team environment, in a customer service role, or support staff that must interact with others to perform their duties should take this workshop. This workshop is hands-on, working on developing an action plan based on each participant's own behavioural style. Through individual and group exercises, role plays and one-on-one instruction, each participant will
more...
Personality Patterns and Profiles Module 1
...methods for being more effective at reading prospects and customers.
* Anyone who understands the necessity to adjust their style, pace and delivery to better address the needs of the prospect.
* Those interested in learning how to pick up on the key indicators that will tip them off to the type of individual they are attempting to sell to.
* People who work in a selling
more...
Sage Accpac for Windows Order Entry
...customer orders, invoicing, and tracking an easy task. This course deals with entering orders and processing them, and tracking vital sales information.
Topics Include:
* Entering orders and adding customers during order entry
* Adding salespersons and assigning salesEditing and invoicing partially shipped orders
* Printing and customizing reports and shipping
more...
Overcoming Objection - Nailing the Sale
...professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.
LEARNING OBJECTIVES
Workshop participants will be able to:
o
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Critical Elements of Customer Service
...This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff
more...
Sage Accpac for Windows Accounts Receivable
...customer service by maintaining an efficient record of client transactions and information. This course guides you through all of the main functions in this module.
Topics Include:
* Entering customer records and National Account records
* Maintaining ship-to locations
* Batch processing
* Printing and customizing reports
* Creating billing cycles
more...
From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc


Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate...
Strategic Planning
Strategic Visioning & Planning
Establish Values/ Mission/ Vision
Project
more...
Customer Service Excellence


...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine
more...
From Last Minute Training
Contact Center Manager Certification Training
...lenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance.
* Acquire access to unique tools and techniques to use for interviewing, hiring, giving feedback, conducting performance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment.
* Handle difficult and
more...
Effective Email Writing Training
...rising rapidly, the threat of confusing and even losing a customer due to poor e-mail writing practices makes customer service that much more critical to your business success.
If you want to become a more effective and efficient e-mail writer a writing e-mail messages that answer questions, solve problems, get to the point and generate action a then this e-mail-writing workshop is for
more...
Dynamite Sales Presentations
...customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your in-depth knowledge of the products and services you are
more...
Quickbooks Accounting Training
Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up
more...
Macromedia Dreamweaver Introduction (2 days)

...customer base and business growth.
Understanding the basic properties of planning, launching and enhancing a website is a functional requirement in the world of work today. Learn about website design in a WYSIWYG environment without the need of sophisticated programming. Understanding basic page creation, adding content, incorporating links and enhancing images will provide the basic skills to
more...
Customer Satisfaction Servicing Customers on the Telephone
...e this workshop will:
* Learn the difference between customer Service and customer Satisfaction.
* Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated.
* Recognize forbidden phrases and reword negative
more...
Cold Calling for Women Opening Doors and Closing Sales
Learn how to:
o Eliminate a Telephone Terrora and a Call Reluctancea
o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference
o Use your ability to build relationships to build rapport and respect with your prospects
o Listen actively and use intuition to connect with your prospect
o Speak
more...
Microsoft Publisher Advanced Training in Ottawa
Create professional looking publications and marketing material in house. Microsoft Publisher is a new software introduced by Microsoft that helps you create, personalize, and share a wide range of publications and marketing materials in-house. New and improved capabilities guide you through the process of creating and distributing in print, Web, and e-mail so you can build your brand, manage
more...
Customer Service - Fundamentals
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
more...
ISO 20000 Consultant Certification
...
* Improved quality of service and increased business and customer confidence
* Imp
