Instructor Led Customer Training in Phillipines
Customer Training Provider? - Tell us about your Training!
From Business Coach Philippines
Customer Service Training
Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.
more...
Customer Service Training
Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.
more...
Telephone Etiquette Training
The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.
more...
From Jef Menguin Workshops and Seminars
World Class Customer Service
Providing world class service shouldna t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it
more...
World Class Customer Service
Customer Service Professional
...Customer Service Professional
Providing world class service shouldna t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job
more...
From Tekguru Career Development Company
CompTIA A Certification


The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
more...
From Xpert International
ISO Consultants Philippines

...iminating the need for multiple certifications to satisfy customer requirements.
Together with ISO 9001: 2000, ISO/ TS 16949: 2002 specifies the quality system requirements for the design/ development, production, installation and servicing of automotive related products. In addition, there are customer specific requirements that are required by individual subscribing vehicle manufacturers.
more...
Training and Consultancy on ISO 9001 ISO 14001 OHSAS 18001 ISO 22000 ISO 27001 ISO 28001 RoHS ANSIESD S2020 SSQA Lean Six Sigma
... Management (TQM)
2. Total Control Methodology (TCM)
3. Customer Satisfaction Measurement (CSM)
4. Quality Function Deployment (QFD)
5. Quality Basics
6. Kaizen
7. Hoshin Kanri (Strategic Management)
8. Zero Defects Program
9. Six Sigma (6 )
10. Lean (LN)
11. Lean-Sigma (LN- )
12. Design for Six Sigma (DFSS)
13. Key Success Indicators (KSI)
14. Change Management (CHM)
15.
more...
From Rosehall Management Consultants, Inc
COMBINED QUALITY CONTROL QC AND QUALITY ASSURANCE QA COURSE


...nt Tools and Techniques
Measuring Internal & External Customer Satisfaction
Organizing for Quality Management
Cost of Quality (COQ) Measurement
COURSE FEE:
Php 22, 000 + 12% VAT
AM & PM snack and Lunch will be served
Certificate and training handout will be provided
DATE & VENUE:
July 3-6, 2011
08: 00 AM - 5: 00 PM
TBD
INQUIRIES & REGISTRATION:
Contact: Ms. Josie
more...
From Icon Image Consulting
Winning Customer Service
...Customer Service
This program aims to give information and techniques in servicing different types of customers in all business situations.
Audience: Corporate groups
Topics covered:
a Identifying your customers
a Body language and positive non verbal cues
a Understanding the customer
a Handling complaints
a Conflict resolution
a Meeting etiquette
a Enhancing the
more...
From Talent Shout Business Consultancy
Basic Customer Service Program




Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
more...
