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Instructor Led Customer Training in United Kingdom

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Customer Seminar Schedule

  Program Location    
June, 2012
11th Jun Modern Marketing in a Consumer-Lead Environment London, London   [Register]
 
July, 2012
2nd Jul Corporate Governance and Strategic Management London, London   [Register]
16th Jul Training Expenditure or Inv... For Accelerated Rate of Return London, London   [Register]
23rd Jul ISO 9000 Quality Systems London, London   [Register]
30th Jul Managing Individuals and Groups in an Organisation London, London   [Register]
30th Jul Managing Individuals and Groups in an Organisation London, London   [Register]
 
August, 2012
6th Aug Evaluating the Performance of Industrial Investments London, London   [Register]
6th Aug Training Needs Analysis Determining Training Needs London, London   [Register]
 
September, 2012
10th Sep Modern Marketing in a Consumer-Lead Environment London, London   [Register]
17th Sep Modern Quality Systems and ISO 9000 London, London   [Register]
24th Sep Organisation and Management an Introduction London, London   [Register]
 
October, 2012
8th Oct Training Expenditure or Inv... For Accelerated Rate of Return London, London   [Register]
15th Oct Managing Individuals and Groups in an Organisation London, London   [Register]
 
November, 2012
5th Nov Evaluating the Performance of Industrial Investments London, London   [Register]
12th Nov Training Needs Analysis Determining Training Needs London, London   [Register]
 
December, 2012
10th Dec Modern Marketing in a Consumer-Lead Environment London, London   [Register]
16th Dec Client or Customer Care London, London   [Register]
 
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Customer Training Seminars and Classes
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
International Trade Promotion Marketing 2 ... Marketing Process Marketing: Creating and Capturing Customer Value Company and Marketing Strategy: Partnering to Build Customer Relationships Marketing Strategy in recessionary Periods a Current Valuea ™ modification and pertinent microeconomic issues Definition Of Marketing Module 2- The Different Approaches To Marketing Production Orientation Sales  more...
Comprehensive Real Estate Management instructor led trainingon-line e-learning cbt (computer based)self directed ...agers - Who is a a front-line staffa ™? - Who has customer/ client-relation and customer/ client-relation responsibility? - Value of front-line staff to organisational effectiveness; - Features of a Client-Driven Organisation - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility of the service provider/ goods retailer, and manufacturer  more...
Evaluating the Performance of Industrial Investments instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directed ...-based Assets - Valuing Intangible Assets - Analysis of customer preferences to determine on-time delivery (OTD) - Grading level of performance or rate of improvement processes into the four BSC perspectives - Using KPIs (such as customer satisfaction, quality, cost, employee satisfaction, and morale) to measure overall business performance and contribution to business strategy -  more...
Telecommunication Systems instructor led trainingon-line e-learning cbt (computer based)self directed ...al Consumers - Voice Over IP Service in Homes - Customer Acquisition-Agents, Retail Outlets, and Amazon. com - Document Sharing and Online Webconferencing - Web conferencing to Share Documents - The Public Switched Telephone Network - Switched Services-Local and Long Distance Calling - Attributes of Real-Time Switching Services - Store-and-Forward  more...
Managerial Facilitation of Value-Added Customer Service Excellence Course instructor led trainingon-line e-learning cbt (computer based)self directed ...CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line  more...
Human ResourceTraining and Development Management ... Evaluation or Job Tasks and Role Analysis a Client or Customer Feedback. a Throughput Accounting a Throughput Accounting: An Introduction a Determining whether a Programme or event Increases Throughput a Effect of Reducing Investment (Inventory) (money that cannot be used) in Business and Non-Business Organisations a Reducing Operating Expense 5 Training Needs Analysis:  more...
Modern Marketing in a Consumer-Lead Environment instructor led trainingon-line e-learning cbt (computer based)self directed ...rate a heightened understanding of the difference between customer needs and wants - View quality from the perspective of clients and customers - Evaluate existing marketing strategy, from the perspective of their effectiveness in our current economic climate - Draw on recent research findings with respect to changing client and customer values - Suggest, with supporting  more...
Managing Individuals and Groups in an Organisation instructor led trainingon-line e-learning cbt (computer based)self directed The details of the modules: 1.) Team Dynamics: Empowering High Performance Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal  more...
Managing Individual Performance instructor led trainingon-line e-learning cbt (computer based)self directed ... organisational values - Level and type of motivation customer or clients, product or service, - Degree of learning that is encouraged and general identity - Remuneration systems: - Factors affecting remuneration systems: - Governmenta ™ reduced or increased spending - Increased or decreased labour force availability - Increased demand for quality - Organizationa  more...
Organisation and Management an Introduction instructor led trainingon-line e-learning cbt (computer based)self directed ...nication effectiveness - Designing for effective client/ customer focus - Importance of vertical & horizontal relationships - Directing or leading - Directing or leading? : a question of leadership styles & administrative strategies - Directing or leading? : Managerial control vs worker autonomy - The relationship between leadership & worker motivation - Co-ordinating - mintzberga  more...
Training Needs Analysis Determining Training Needs instructor led trainingon-line e-learning cbt (computer based)study at home ...ation or Job Tasks and Role Analysis n) Client or Customer Feedback. - Throughput Accounting a) Throughput Accounting: An Introduction b) Determining whether a Programme or event Increases Throughput c) Effect of Reducing Investment (Inventory) (money that cannot be used) in Business and Non-Business Organisations d) Reducing Operating Expense -  more...
Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return instructor led trainingon-line e-learning cbt (computer based)self directed ...ation or Job Tasks and Role Analysis n) Client or Customer Feedback. - Throughput Accounting a) Throughput Accounting: An Introduction b) Determining whether a Programme or event Increases Throughput c) Effect of Reducing Investment (Inventory) (money that cannot be used) in Business and Non-Business Organisations d) Reducing Operating Expense  more...
Talent Management instructor led trainingon-line e-learning cbt (computer based)self directed ...cussions of high performance teams - Taking an internal customer relations stance in managing high performance teams - Providing appropriate intrinsic and extrinsic incentives to enhance and sustain motivation - Providing high performance teams with an understanding of team dynamics - Helping high performance teams to understand their roles - Provide decision support for high  more...
Strategic Management Accounting Incorporating Balanced Score Card instructor led trainingon-line e-learning cbt (computer based)self directed ...ed-in costs - Cost plus approach to pricing - Customer profitability analysis - Life cycle product budgeting and costing to assist in pricing decision - Problems, Case study and Examples E. Management Control Systems and Performance Issues: the concept of balanced scorecard - Strategic investment units - Control systems and transfer pricing -  more...
SAP and Joint Venture Accounting ... Price a Quantity Managing Accounts Receivable Customer Data Base Maintenance Aging Analysis Approval lines for Sales invoices a Issuer a Authorizer Day 2 a Purchases and Accounts Payable Contract Set up in SAP o Including Contract Terms o Rates o Taxes Map Purchase orders to Contracts Purchase order approval process in SAP Map Purchase  more...
Modern Quality Systems and ISO 9000 instructor led trainingon-line e-learning cbt (computer based)self directed ...O 9000 Family - Objectives of ISO 9000 - The clients or customersa ™ quality requirements - General Regulatory Quality Requirements - Enhancing client and customer satisfaction, - Towards Continuous Quality Improvement - ISO Quality Principles a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach  more...
ISO 9000 Quality Systems instructor led trainingon-line e-learning cbt (computer based)self directed ...that constitute the ISO 9000 family - Explain clients or customersa ™ quality requirements - Demonstrate an understanding of the general regulatory quality requirements - Exhibit an understanding of how to enhance client and customer satisfaction - Exhibit an understanding of the processes involved in continuous quality improvements - Explain at least five of the eight ISO quality  more...
Corporate Governance and Strategic Management instructor led trainingon-line e-learning cbt (computer based)self directed ...the organisation is accountable to its clients/ users and customers, their expectations, and the effort the organisation can make to meet their expectations, so as to avoid negative consequences of any deficiency - Provide the rationale for the organisationa ™s accountability to its creditors, their expectations, possible negative consequences for non-compliance, and the steps that a  more...
Client or Customer Care instructor led trainingself directed ...iveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4. Communicate effectively with clients, colleagues, juniors and managers; 5. Demonstrate an understanding of the legal framework of client service; 6. Recall fundamental elements of  more...
MSc Human Resource Training and Development Management instructor led trainingon-line e-learning cbt (computer based)self directed ...ally. * Shareholders and Funding Agents. * Customers and Clients. * Potential Customers and Clients. * Change Institutionalisation: * Returning To Normality. A. 2. 11 Trainer Training - Learning And Memory. - Conditions Conducive To Learning And Memory. - The Taxonomy Of Educational Objectives. - Establishing Learning Objectives. - Value Of  more...
Human ResourceManagement a Practitioners Approach instructor led trainingon-line e-learning cbt (computer based)self directed ...Effectively manage a training department. MODULE 16.: Customer or Client Care - Demonstrate an understanding of value of front-line staff to organisational effectiveness. - Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs. - Exhibit a a functionala ™ level of interpersonal relationship. - Communicate  more...
From Pitman Training Centre London
Telephone Skills Training workshop / seminar This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...
Receptionist Training - The Professional Receptionist Seminar instructor led trainingworkshop / seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...
From Mullan Training
Introduction To Sage Line 50 instructor led traininggroup study and discussioncoursewarecomputer lab ...ts & Company Preferences Creating Accounts Creating Customer Accounts/Opening Balances Creating Supplier Accounts/Opening Balances Creating Bank Accounts/Opening Balances Data Entry Routines Recording Sales/Purchase invoices/credit notes Recording Bank Payments/Receipts Error Correction Routine for Correcting/Reversing errors VAT Return Production/Reconciliation  more...
Sage Instant/ Sage Job Costing instructor led traininggroup study and discussioncoursewarecomputer lab ... - Tax Codes Creating Accounts - Creating Customer Accounts/Opening Balances - Creating Supplier Accounts/Opening Balances - Creating Bank Accounts/Opening Balances Data Entry Routines - Recording Sales/Purchase invoices/credit notes - Recording Bank Payments/Receipts Error Correction - Routine for Correcting/Reversing errors Vat Return -  more...
From silicon beach training
Lean Six Sigma Green Belt Training instructor led traininggroup study and discussioncoursewareworkshop / seminar Six Sigma is fundamentally about quality, customer focus and cost. This Lean Six Sigma Green Belt training course equips team leaders and team members with the appropriate skills and tools to deliver current and future improvements. It combines a number of lean concepts and tools with the Six Sigma DMAIC model to provide a comprehensive coverage of Lean Six Sigma.  more...
From H2 Training & Consultancy Ltd
Customer Service instructor led traininggroup study and discussionworkshop / seminar ...customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...
Report Writing instructor led traininggroup study and discussionworkshop / seminar ...customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It is particularly recommended for anyone required  more...
Negotiation Skills instructor led traininggroup study and discussionworkshop / seminar ...ve negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with colleagues. It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.  more...
From Resourceful Change
Licensed NLP Practitioner training 7- Day Intensive instructor led traininggroup study and discussionworkshop / seminar Learn powerful NLP skills in small groups with experienced trainers and become certified as a Licensed NLP Practitionera through the Society of Neuro-Linguistic Programming (SNLP). Course Focus: * How to use language most effectively, both to communicate with yourself and others. * How to change unwanted behaviours, develop inner resources and increase your personal effectiveness.  more...
From WWP Training Ltd
Plain English A clearly written document can facilitate important business decisions by being easy to read and understand. Our programme focuses on giving you the confidence and skills to write business documents in a clear manner using Plain English and avoid using technical or industry jargon. This programme is for anyone who has to write formal business documents, customer service letters, standard  more...
Selling through service Selling is an extension of good customer service a if we make our customers happy they will be more receptive to buying from us. This programme is for you if You are required to influence your customers to buy your products / services You would like to know how to generate more interest and be more sales-focussed You would benefit from new ideas, approaches, tips and techniques  more...
Key Account Management ...to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisationa ™s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy to strengthen opportunities by understanding the clienta ™s business, objectives and  more...
Inbound Telephone Selling Skills ...customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making. This programme is for you if You are required to take inbound calls from existing or new customers You would like to know how to generate more interest and be more sales-focused You would  more...
Achieving Excellence in Customer Care ...s Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple, reliable  more...
Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...
Customer Focus on the Telephone ...ake a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is therefore essential for retaining  more...
From Control Security Limited
BTEC EDEXCEL LEVEL 2Door Supervisor Training Door Supervisor Training Level 2 Award in Door Supervision. Control Security Ltd has a team of Trainers with vast expertise in the Security Industry including Door Supervision. For the last few years there have been many changes in the security industry including the licensing of Door Supervisors and the improvement in training standards. Our Door Supervisors training use real scerinos that  more...
BTEC Level 2 Control Security Ltd offer training in vehicle immobilisation once a month in a Central London Location for trainees within the wheel clamping industry. Courses are designed for people just starting out within the Wheel clamping industry of for people who may be returning to the industry. Who is the course for? For those currently working as a Wheel Clamping or those wishing to begin work as a  more...
From Web Worx Training
Social Media Marketing Training Course instructor led trainingworkshop / seminar ...the chance to raise their profile and better connect with customers. This module provides an introduction to the process of setting-up, designing and managing a business blog. You will see and learn about every stage of the production, hosting and posting process. In the UK a staggering 19 million people use Facebook. That's just under a third of the population. A large, growing portion of  more...
From Spectrum Training Services
Public Speaking workshop / seminar ...mmunication skills. Whether you are trying to influence a customer on a one-to-one basis, addressing a conference, managing press and publicity or presenting to a meeting, this very practical development programme will be of value to you. Speaking in public or in front of a group is a widely acknowledged fear many people have, and the quality of your presentations has a direct impact on the  more...
Not Today Thank You! Essential Sales Skills An in house programme ...spects or suspects Are you spending time with the right customers Applying essential TIP controls, Time, Information & Power Sales cycle management Prior preparation to prevent poor performance Features, Advantages and Benefits see them from your client s perspective Stop telling and start selling Learn the SPIN Technique Seeking first to understand, then to be understood, building  more...
From Cosensa Learning & Development Ltd
Customer Care - Developing a Care Culture ...Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care within their  more...
Managing Excellent Customer Service ...successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it effectively to the workforce.  more...
Managing difficult situations on the telephone ...s to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle  more...
Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...
ISO 90012008 - An Introduction to the Standard Course Objectives: With the move to a process focused management system, managers and those implementing ISO 9001: 2008 need to understand the implications for their business. This one-day course is designed to provide an understanding of the requirements and the impact and benefits a process based system can bring to your organization. Contents: Introduction to and overview of the ISO 9001  more...
Ethical Selling Techniques ...effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts. Your competitors may be focused on discounting to gain market share; this training programmes focuses on how to stay firm on price and  more...
Managing the Salesforce Course Objectives: Sound motivation and communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received  more...
From Illumine Training
Facilitation Skills instructor led training Facilitation Skills Become a more successful facilitator and trainer Whatever your training experience, it is always worth considering alternative approaches to engage and enrapture your audience. Developing your facilitation skills as a trainer can really help. This facilitation skills programme is run by experienced facilitators who will share the secrets of their success, describing in  more...
From Skills Matter
Martine Devos' Certified Scrum Product Owner instructor led trainingcoursewarecomputer lab ...earn how to leverage Scrum to optimise value creation and customer satisfaction, then this is the course for you. The course will cover Scrum roles from Product Owner, Team to ScrumMaster. There will also be a range of group based and individual exercises to test your agility, in preparation for transferring what you learn to your current role. On completion of the course you will obtain  more...
David Laribees Leading LeanAgile Teams David Laribee will be delivering a two-day course on Leading Lean/ Agile Teams, at The Skills Matter eXchange. Successful product teams need a generalist who can help teams come together and perform - a leader who can bring a holistic toolkit to the whole team, customer and programmer alike. In this two day workshop, attendees will be introduced to a series of collaborative practices that  more...
Eric Evans Domain Driven Design Hands-On Immersion Workshop ...ls can dramatically accelerate the process of translating customer needs into working software. Strong domain modeling coupled with programming best practices such as exploiting design patterns, refactoring, and test-driven development result in a principled yet practical approach to the development of large software systems. This intensive course will teach you how to strike a healthy  more...
David Laribees Leading Lean Agile Teams instructor led traininggroup study and discussionworkshop / seminar ...eader who can bring a holistic toolkit to the whole team, customer and programmer alike. In this two day workshop, attendees will be introduced to a series of collaborative practices that ensure user-centered products, lightweight, useful processes and technical excellence. This course is appropriate for developers, technical leads, architects and coaches. LEARN HOW TO: * Build a real  more...
From Harlequin Solutions.
Accessibility Fundamentals instructor led trainingcoursewarebookworkshop / seminarcomputer lab Website accessibility has become a major issue for web designers and developers. Websites designed without taking accessibility into consideration exclude certain sectors of the population and limit your customer base. This course at Harlequin Training (or run at your offices) will enable you to ensure your site conforms to the WAI (W3C) Content Accessibility Guidelines.  more...
Accessibility instructor led trainingworkshop / seminarcomputer lab Website accessibility has become a major issue for web designers and developers. Websites designed without taking accessibility into consideration exclude certain sectors of the population and limit your customer base. This course will enable you to ensure your site conforms to the WAI (W3C) Content Accessibility Guidelines.  more...
From Ripley Training Limited
Customer Care Skills instructor led training Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.  more...
From Pearlcatchers Ltd
Customer Service Excellence ...Customer Excellence within an organisation, your customers must be at the heart of your organisation, so we work on three key areas: a Culture / Attitudes a Processes / Systems a Skills / Knowledge We help you to create a Customer-focussed Culture, review your customer processes and offer training so you can gain skills and tools to put your customers first (internal and external  more...
From Modulus
Comprehensive Ajax for J2EE Training from Modulus Training instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab This training course teaches AJAX and all of its foundational technologies. XHTML and CSS2 are covered in details. Students will also learn the HTML Document Object Model (DOM) and how to manipulate a page dynamically in the client side using JavaScript. The AJAX API is covered in details. Students will also learn how to build their own AJAX based framework which will help them write complex  more...
Creative Requirements Gathering Training from Modulus Training instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...) and how to build effective release plans that show your customer quick ROI. You will learn about business rules, acceptance tests, process modeling and UI prototyping. (Agile or Non-Agile versions of the course available). This course is 70% highly interactive workshops! You will learn creative and effective requirements gathering techniques that will make look like a PRO! Day 2 can use YOUR  more...
From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc instructor led traininggroup study and discussionworkshop / seminar ... worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd. But what an opportunity . As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are  more...
From Act Training
Sage 50 Accounts Level 1 study at home ...d, Account Names & Numbers, Bank Receipts, Bank Payments, Customers, Suppliers, Service Invoices, Products, Stock Control, Product Invoices, Product Credit Notes, Sending Statements, Customer Receipts, Customer Activity, Purchase Invoices, Supplier Payments, More about the Nominal Ledger, More about Bank Accounts, Bank Reconciliation, Recurring Entries, VAT Returns, Financial Reports &  more...
Sage 50 Accounts Level 2 study at home Intermediate level one day hands-on instructor led course on Sage 50 Accounts. Topics include: Fixed Assets & Depreciation, Delivery Addresses, Entering Purchase Orders, Purchase Order Skeletons, Processing Purchase Orders, Product Records & Purchase Orders, BOMs & Product Transfers, Product Pricing Options, Entering Sales Orders, Recurring Sales Order Skeletons, Processing Sales Orders, More  more...
From CP Training Consortium
Transport Management for Operational Supervisors ...customer demand. A 5-day course. The transport component of the supply operations budget is often the largest single item and, as it responds to indirect demand, one of the most neglected in managerial terms Boost the professionalism of your frontline operational transport staff by giving them: Underpinning knowledge of the technical and regulatory aspects of your transport business  more...
Specification Writing Specifications are the foundations of the procurement cycle. In todaya ™s business environment where businesses are outsourcing large parts of their activities, the role of the specification is becoming increasingly important. Goods and Services provided by external companies are now complex and have become a key area that requires particular attention. Poor specifications will lead to  more...
Managing Road Transport Fleets The effective management of the transport assets - cars, buses, light and heavy freight vehicles, trailers, MHE, etc - can impact significantly on downtime, availability, customer service, fleet strength and, ultimately, the unit cost of transport and materials.  more...
Practical Materials Storage Management ...ilable and in good condition when required for use by the customer. Equip your front line warehouse and storage supervisors with the knowledge and skills that will enable them to: Manage, organise and operate the storage regime and environment most appropriate to the materials in their care Ensure that your storage operations are conducted to the highest Health, Safety and Environmental  more...
Integrated Inventory Management How to achieve Integrated Inventory Management within the supply chain. Effective Inventory Management will deliver improved bottom line financial performance and customer service. Appreciation of the strategic necessity of inventory and mastery of the tactical and operational techniques required is an essential part of the toolkit of any professional manager working in today"s increasingly  more...
From FOSVA Training
Effective Telephone Techniques ...ce Dealing with difficult people Target Audience Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers. Pre Requisites A willingness to take part in the course. This course is also available on demand. If you wish to be added to a waiting list for  more...
From TBC Training
Licensed Practitioner of Neuro - Linguistic ProgrammingTM instructor led traininggroup study and discussionworkshop / seminar ...iness setting, especially effective for team managers and customer facing employees who will find the NLP tools an invaluable resource. NLP will teach you how to achieve more in any setting you desire and consequently give you improved confidence and ability to deal with complex situations in all walks of life - for the rest of your life. This 7 day course can change your life and set you  more...
From Waywood Training
Key Presentation Skills Training Learn how to use your unique qualities to make interesting, engaging, memorable presentations; whatever the occasion; whatever the audience. Avoid sleepless nights. Relax because you're prepared, equipped and confident. You'll learn how to use a toolbox of skills and awareness that enhance your current strengths and how pre-talk nerves can actually help you to give better presentations,  more...
From Dever Solutions Limited
Business Architecture An Approach for Effective Business Design instructor led traininggroup study and discussionworkshop / seminar A foundation course in business architecture covering the role of business architecture and it's fit with enterprise architecture. The course introduces the tools, terms and techniques used by business architects and gives focus to developing "Target Operating Models". The course is usually commissioned by organisations wishing to develop an in house capability in business architecture. The  more...
From Aspect Training
Advanced Sales Skills Aspect Traininga s Advanced Sales Skills training course is for the experienced salesperson that has a track record of success and seeks to become even more proficient. The course is also suitable for those who sell complex solutions to multiple decision makes with long sales cycles. Aspect Traininga s Advanced Sales Skills training course covers selling techniques and strategies to maximise  more...
Essential Sales Skills ...ed planning, prospecting, making appointments, structured customer meetings, consultative selling and questioning skills, presentation & demonstration techniques, sales proposals, objections handling, and closing. There are exercises at each stage so each delegate can reflect and apply the material to their own business. The course includes feedback and tutor review to develop best practice  more...
From ALE Associates Ltd
Hospitality sector training ...ent specialists in the licensed retail sectorAward in Customer and Drinks Service (Licensed Hospitality) Duration 10 guided learning hours a Provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar a Supported by an easy-to-follow workbookAward in Jersey Licensing Law Duration Half day Level 1 Award in  more...
From Epiphany Training Limited
How 20 minutes a day can boost your business instructor led traininggroup study and discussion ...ients, * Meet new clients and suppliers, * Keep customers informed, * Blog to inform and create customer advocates, * Find out what programs are out there to do this, and * Create a plan of action that is simple and will not take over your life. We will be spending time on: * Twitter, * Facebook for business, * Blogging, and * Articles. If you  more...
From The Training Circle (UK) Ltd
SIA security guard Door Supervisor Training course on 26th 27th 28th of march in Chelmsford! Free First Aid training and job op ...ccess SIA exam results available online Dedicated customer support team, Call our SIA Security Guard course booking hotline FREE on 0800 567 7639 All SIA training courses awarded by EDI Take the first step towards obtaining your SIA Badge. Our SIA Training courses are second to none and delivered by highly qualified and experienced industry professionals who will assist  more...
From Brenell Training Consultants
Sales Training instructor led traininggroup study and discussionworkshop / seminar ... organisations across the UK. Every time you talk to a customer you are effectively selling something - whether you work in face-to-face sales, telesales or customer services - you need to learn how to sell yourself and your business. Our training is designed to deliver the selling skills you need to succeed and, whether you are new to sales or want to increase your conversions, give you  more...
Customer Service Training instructor led traininggroup study and discussionworkshop / seminar ...customer service is vital to any business and we provide customer service training for businesses and organisations in Bristol and across the UK. Every employee represents your organisation to every client they come into contact with and what they say, how they say it and what they do leaves a lasting impression in the mind of your customers. Our customer service courses ensure everyone  more...
From Graham Roberts-Phelps (8020 training)
Sales Accelerator - a new model of sales skills ...LUE and CONVERSION. Ten core principles - that improve customer experience and sales results. Advanced consultative selling skills, utlising the skills of influence and NLP. Achieve great accuracy and consistency in business results. Improved handling of concerns and doubts and negotation of final prices and terms. Focused on solution-based B2B situations. It is taught only on  more...
From Hilf Supply Chain Solutions Ltd
MRP concepts & fundamentals instructor led trainingat site ( predominantly within the UK ) An ideal back to basics refresher course for those within a Material Planning role, particularly useful prior to an ERP 'go-live' to compliment IT systems training. Will be a valuable overview of the subject matter for other functions whose actions have an implication on the bigger picture demand & supply execution plan (for example Manufacturing Team Leaders, Warehouse staff, Purchasing, and  more...
From Echo E-Business
1-day Content Strategy and Management instructor led traininggroup study and discussionworkshop / seminar Are you losing customers from your web site? 1-day Content Strategy and Management Course Learn how to plan, prepare and publish engaging, marketable, valuable and accessible web site content, that will attract, engage and retain users and customers.  more...
Customer Engagement Workshop - Learn how to stop losing business through your web site instructor led traininggroup study and discussion ...Customer Engagement Workshop Learn how to engage visitors on your web site so that they buy, subscribe and interact. 7 Deadly Web Content Sins Creating engaging customer journeys Psychology and the Internet The Basics of Web Personalisation 12 Keys to Content Success The Power of Word - Web Writing Essentials User-generated content for all? An Interactive Workshop Packed  more...
From Spearhead Training Group Ltd
National Account Management Training instructor led traininggroup study and discussionworkshop / seminar ...es of a NAM. The course then covers the issues concerning customer information and relationships, including supplier strategy. There then follows a tutorial on the financial analysis of a major customer with practical exercises to cement learning. The next area covered is strategic business management, to prepare delegates for the challenge of implementing a strategy for each of their accounts.  more...
Sales Support Training instructor led traininggroup study and discussionworkshop / seminarcomputer lab ...customers are most strongly influenced by the people they meet from your company. As such, your companya ™s image is in the hands of anybody from your company who has customer contact. This course will show your non-sales personnel their role in building business. Delegates will learn how their behaviour can affect your relationship with a particular customer, how to spot danger signals in  more...
Essential Sales Skills instructor led traininggroup study and discussionworkshop / seminar ...ning, prospecting, making appointments, the structure for customer meetings, consultative selling and questioning skills, presentation & demonstration techniques, sales proposals, objection handling and closing. There are exercises at each stage to allow delegates to reflect and apply the material to their own business. Tutor review and coaching is used to help each delegate develop best  more...
From The Training Experts Ltd
Sales Skills ...ssa ™s to their face to face and/ or telephone based customers. Target Group This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills. Objectives By the end of this course, delegates will be able to: Identify potential customers and additional sales opportunities; Confident in making the initial sales  more...
Effective Telephone Techniques ... staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of communication within their working role. Objectives  more...
Cellar Management This one day course is designed to increase delegatea ™s knowledge and competence in order to improve beer quality at point of sale across all categories of beer. The Award in Beer & Cellar Quality provides valuable knowledge on how to optimise quality and safety through managing the storage and dispense of draught and cask beer products. The standards which underpin the course have  more...
Achieving Excellence in Customer Service ...ims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into contact with customers  more...
Lone Outreach Worker Development Program This intensive modular program focuses on equipping the attendee with the key skills, techniques and strategies, crucial to the role of a lone worker. It aims to provide the support and knowledge to develop a vital understanding of the limitations and challenges lone workers often face, and how to deal with these confidently and professionally. Target Group This program is designed for lone &  more...
Negotiation Skills ...otiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully applied to the negotiation process. Target Group This course is aimed at any  more...
From EMA Technology Ltd
OpenVMS System Management - Basic Pre-requisites: Some operations and/ or system management experience. Objectives: The goal of this course is to gain a better understanding of OpenVMS and to deliver more effective system management. Course Profile: The course is tutor-led by an OpenVMS Specialist. Each topic includes exercises for the attendees. Duration: Three days. Topics: VAX/ Alpha/ Integrity  more...
OpenVMS Operations Pre-requisites: Basic operations experience. Objectives: The goal of this course is to gain more competence in operating an OpenVMS system. Course Profile: The course is tutor-led by an OpenVMS Specialist. Each topic includes exercises for the attendees Duration: One Day Topics: VAX/ Alpha/ Integrity Architectures Customer-Specific Systems Overview  more...
From GET LICENSED - UK's Largest SIA Licence Training Provider
SIA Licence Door Supervisor Training instructor led traininggroup study and discussione-bookDVDbook ... Understand the principles of effective communication and customer care in the private security industry Unit 2 Working as a Door Supervisor Guided Learning Hours: 10 Learning Outcomes LO1: Understand the behaviour appropriate for individual door supervisors, as defined by the Security Industry Authority? s (SIA) Standards of Behaviour LO2: Understand the elements of civil and  more...
From QED Training
Equality and Diversity Portfolio of Courses instructor led traininggroup study and discussionbookworkshop / seminartrain the trainer ...further active and positive engagement between employees, customers, volunteers and external stakeholders. As a result of participating in this workshop, delegates will understand: The key differences between a equalitya and a diversitya -with links to other critical technical terms and considerations such as discrimination, prejudice and the glass ceiling a and glass cliff!  more...
From BSC (Business Skills Coaching) Ltd
Customer Service The skill of anticipating, judging and delivering what your customer wants.  more...
From Team Training Services
SIA Retail Guarding To work within the retail security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA). Retail Security Officer The course is aimed at anyone who wishes to work as a Security Officer within the retail security area, such as shopping centres, malls or retail parks.  more...
SIA Static and Patrol Guarding To work within the retail security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA). Static Guarding This nationally accredited course is aimed at anyone who wishes to work as a Security Officer within the Retail Guarding, Static Guarding & Patrol Guarding security areas.  more...
SIA Security Door Supervision ...s designed and delivered to suit the needs of your staff, customers and your organisation, and to facilitate this, we deliver the nationally accredited training for NOCN level 2 award in door supervision. This course is designed for anyone who wishes to work as a Door Supervisor. Typically, a Door Supervisor will be responsible for security, protection and screening of individuals entering  more...
From Shaker BarSchool
International Bartender Course (IBC) instructor led traininginterative practicals ...artender, the course starts with theoretical modules inc. customer service and sales and then takes delegates through the practical mechanics of bartending such as Bar Preparation/ Keep, Garnishes and Presentation, Product Knowledge, Spirits and Liqueurs, Free-pouring Techniques and Accuracy, Mixology/ Classic and Contemporary Drink Preparation. Course Requirements: Basic English, no previous  more...
From PROSEC Consultancy Limited
EDEXCEL Level 2 BTEC Award in Door Supervision instructor led traininggroup study and discussion ...cation. Key Areas * The role of door supervisors * Customer care * Social skills * Licensing law * Health & safety at work * First aid * Fire safety * Emergencies and emergency procedures * Drugs * Searches * Refusing entry * Eviction * Use of force * Offensive weapons * Arrest * Scene preservation * Conflict management * Physical interventions Qualification/ s  more...
From QED Training
Basic Employment Law instructor led traininggroup study and discussionworkshop / seminar Good A to Z introduction to Employment Law,Rights and Responsibilities  more...
From Priestley Training
CeRGI 4 Day Intensive Training Course instructor led trainingstudy at homegroup study and discussionself directedbookworkshop / seminar This is an intensive programme which is run over 4 consecutive days is a must to prove that you are interested in doing what s best for the customer and ensuring that your knowledge is up to date. Delegates are allocated structured homework of approximately 90 minutes per night. Please note IFS charge a fee for each exam taken. This is a recognised qualification for the mortgage sales  more...
From QED Training
Equal Opportunities and Diversity instructor led trainingstudy at homegroup study and discussionself directedworkshop / seminartrain the trainer We offer courses in all equality laws and diversity issues from an employment and service delivery perspective,including the new AGE DISCRIMINATION Directive.We can provide basic,intermediate and advanced training in:- Duty to Promote Equality Sex Discrimination Act Race Relations Act Disability Discrimination Act Religion and Belief Directive Gays,Lesbians and Bisexual Directive-Sexual  more...
From RPD UK Limited
Introduction to marketing instructor led traininggroup study and discussionworkshop / seminar A satisfied customer is a business's best chance of financial success, and meeting the needs of the customer is essential. Marketing forms the backbone of any organisation, and involves decisions about which market segments to target, at what price, in which locations, and how best to communicate the marketing message.  more...
Leadership and customer service management instructor led traininggroup study and discussionworkshop / seminar This course considers the organisation as a whole and looks at the management attributes and skills needed to effectively look after staff and at the same time provide good customer service. The aim is to teach practical management and customer service skills that can be put into practice the day after the course.  more...
Marketing communication and corporate communication instructor led traininggroup study and discussionworkshop / seminar Marketing is the backbone of any organisation, and involves decisions about which market segments to target, at what price, in which locations, and how best to communicate the marketing message. Marketing communication forms part of the marketing function, and the primary objective is to influence the behaviour of a defined audience. This is achieved by using various options such as  more...
From Reveal Solutions
NLP Practitioner training instructor led trainingstudy at homegroup study and discussioncoursewareself directedbookworkshop / seminar ...your clients, friends and family. Learning to speak your customers' language and truly predict their needs is a driving factor in loyalty and customer satisfaction. This leads to bottom-line benefits for your business. How will it be for you, knowing you have been trained by registered, experienced and fully qualified NLP Trainers; to have received an internationally recognised  more...
From Embed Learning and Training
Needs based sales training instructor led traininggroup study and discussionbookworkshop / seminar We offer sales training courses that can be tailored to the needs of your organisation and to the needs of your people. We will work with you to discuss the best options for your company and develop a training course for your industry that will deliver results (our courses can include post-course field coaching and support). We believe in 2 principles behind successful selling. The first is to  more...
From Ashley Commerce College
Sia Door Supervisor and CCTV training londonIlfordFinchleyLutonBirminghamGlasgow ACC is a reputed Further Education and SIA Training Provider based in London, Luton, Birmingham Glasgow and Edinburgh that specialises in courses geared to help students get the training Door Supervisor, Sia CCV, Sia Wheel clamping, Security Guarding, NCPLH, PTLLS, First Aid, Customer Service, GCSE, A Level  more...
From Impellus
Customer Service Skills ...customer contact makes the right impression. This programme is aimed at the people in your team who deal with customers but are not part of the sales process, yet whose behaviour might massively influence customer decisions. Seeing things through the lens of a customer is a key skill and will allow your people to deliver a far better customer experience in a more enjoyable and  more...
Selling for Non Sales People ... on sales (and job enjoyment) of going the extra mile for customers This is a programme especially tailored for teams who would like to take customer service to the next level by delivering the best possible service. Ita ™s mainly suitable for those who deal with customers on the phone or in a retail type of environment. Cross-selling and up-selling is a superb way to increase the  more...
From Mango Solutions
Introduction to R Introduction to R R is a free software environment for statistical computing and graphics The introduction to R course provides a practical introduction to the R environment to enable users to quickly become productive. Who Should Attend? This course is appropriate for beginners and improvers in the R language and is ideal for people wanting an all round introduction to R. Course  more...
From Trinity Management Consultants Limited
Introduction to CMMI for Services CMMI-SVC Course Summary This three-day course is the definitive introductory course about the CMMI for Services (CMMI-SVC) model. The course provides the knowledge you need to take your first steps with CMMI-SVC and is a prerequisite for any certification or subsequent course that calls for an Introduction to CMMI requirement. Course Description CMMI-SVC is a comprehensive set of guidelines that  more...
From The Marketing Education And Training Company
An Introduction To Practical Marketing ...all those new to the marketing functiona nd staff who are customer facing and need an awareness og marketing principles. The prograamme covers the principles of theory and practice in marketing with practical examples and interactive excercises to aid understanding. Following this course delegates will be equipped to assess the marketing process in their organisation, understand how their  more...
From AmacSports Ltd
Level 2 Gym Instructor instructor led trainingstudy at home Anatomy and physiology Components of fitness and principles of training Skills for teaching groups and individuals Gym inductions Health screening Writing exercise programmes Customer service Free weights, CV and fixed resistance machines Format: 4 days plus 1 day assessment, theory, home study. Assessment Type: - 1 hour multiple choice exam, worksheets, practical assessment, CPR  more...
From Bpgroup
Certified Process Professional - Advanced Business Process Management ...y 30% to 60% within 90 days of deployment - Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes - Innovate to compete, set the market trend and even dominate your industry - Release significant costs, improve revenues and enhance service immediately The Certified Process Professional program builds your competency in delivering these essential  more...
From LSA Studies
Diploma In ERP Project Management ...ystem already implemented in your company ERP 003 SAP Customer Relationship management - CRM Course Contents: Overview on SAP CRM and specialisations of SAP CRM Business Partners, Organisation management, Product master Transaction Processing, Activity management and Partner processing Actions, Pricing fundamentals, billing, middleware. The sales cycle, Opportunity management,  more...
From The In-House Training Company
Brilliant customer service ...customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills, less on  more...
From NBA4Business
Marketing Development 4 Day Workshop Programme - Targeting Ideal Customers This is the third day in a four day workshop programme designed to develop the marketing skills of individuals responsible for marketing within their organisations. Ideally accessed as a full development programme, the individual workshop sessions also work as stand-alone modules if necessary.  more...
Business Development 4 Session Workshop Programme - Building Business Development Success This is the first in a four session business development workshop programme designed to give access to a toolkit of valuable tips, hints and ideas to improve confidence and ability in four key business development areas. Ideally accessed as a full programme, the individual sessions also work as stand-alone modules if necessary. These workshops can be delivered in flexible timing formats,  more...
Sales Development 4 Day Workshop Programme - Face to Face Selling Closing This is the second in a four day sales workshop programme designed to develop the sales skills of individuals already engaged across the sales cycle towards peak performance. Ideally accessed as a full development programme, the individual workshop sessions also work as stand-alone modules if necessary. This course is suitable for anyone involved in a client facing role where they have to  more...
From Claire Jarrett
Google AdWords Introduction Courses ... * Why is AdWords so important? * Understand your customer and how they think * The difference between sponsored listings and organic listings * Building a campaign from scratch, how to set yourself up for success * Mistakes to avoid when setting up campaigns * Keyword research and keyword tools * Broad, exact and phrase match keywords * Negative keywords  more...
From Stephen Lloyd Training
Grammar at Work ... a poor impression on managers and colleagues, and damage customer relations. A survey by Royal Mail in 2005 indicated that grammatical errors and spelling mistakes cost UK businesses 41 billion in lost sales. Almost a third of people questioned said they wouldn't buy products or services from companies that used poor spelling or grammar. If you are preparing a letter, report,  more...
The Business Writer ...at you write well, such as marketing, PR, communications, customer services or secretarial support. Under the guidance of a professional writer you will study new techniques, try them for yourself and receive individual feedback and support. You will learn how to plan and structure texts, how to choose an appropriate style and how to write clear, accurate English, even under pressure.  more...
From UK Trainstation
Essential Sales Skills - Prospecting Qualifying and Completing Very popular course for anyone wishing to lay down strong foundations for a successful career in sales or executives looking to stay sharp and brush up their skills in this testing economic climate. Time management, Prospecting, Qualifying, Questioning, Negotiating, Closing, Understanding your clients.  more...
Essential sales skills 2 day course. This course is suitable for delegates with little or no sales experience. As a delegate on this two day course you will be given all the essential skills that you need to have a successful career in sales. Course will include; a Preparation a what needs to be done before contacting the client, including generating the right leads and being the expert in your market.  more...
From Rachael Whittle Associates
Accessing Customers instructor led traininggroup study and discussionworkshop / seminartrain the trainer ...Customer skills If the sales professional cannot gain access to the customers, the it becomes very difficult for them to sell the brand face to face. The course is ideally suited for those sales professionals who are either having difficulties accessing their customers or for those sales individuals who are in need of some for renewed motivation within this area to reach their peak  more...
From blue concept training
Public sector workers conflict training instructor led trainingworkshop / seminar blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this  more...
Conflict Management Skills for dealing with customers workshop / seminar ...the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways to deal with conflict. This will be influenced by our personality, our levels of confidence and our life experiences.  more...
Lone worker training workshop / seminar Examples of lone workers and roles that this training is suitable Visiting clients homes. When having to deny people money, claims advisors can risk conflict and physical injury. Engineers go into lonely places (e.g. blocks of flats to do routine maintenance). Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict,  more...
From MedicoLogic
Medical Terminology in Insurance instructor led trainingworkshop / seminar ...ses a serious commercial risk and the potential to lessen customer satisfaction. As with all MedicoLogic training, clients have the freedom to choose the content of any course to match their needs. The provision of specialist targeted "in house" training creates a confidential atmosphere, allowing delegates the freedom to discuss problems of a sensitive or commercial nature, that they may  more...
From Arcadia Alive Ltd
Handling Conflict on the Phone instructor led traininggroup study and discussioncoursewareworkshop / seminar This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion.  more...
From Highland Body Language Training Consultancy
Communication Skills instructor led trainingworkshop / seminar MY BODY IS MY LANGUAGE This popular course teaches the building blocks of non-verbal communication skills, and is essential for all levels of staff. Learn how to improve your communication skills, see yourself as others see you, and use someone else's non-verbal behaviour to your advantage.  more...
From The OD Company
Knowdoubtknowfear Business Influencer instructor led traininggroup study and discussionworkshop / seminar Imagine the 'Add Value Activity' to Sales, Management, Executive, Back Office, Customer Service, Projects, Manufacturing, Human Resources, Recruitment, Strategy, Training, Marketing, Purchasing, Organisational Development........operating with NO Doubts and NO Fears.  more...
From GB Training & Consulting
Delivering Customer Service on the Front Line instructor led traininggroup study and discussionworkshop / seminar Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.  more...
From People Tree Training Northampton
Customer Care - Putting People First & Complaint Handling for 'Happy Endings' instructor led traininggroup study and discussion Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and  more...
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