Instructor Led Customer Training in United States

From STM

.... This certification will demonstrate your commitment to customer requirements and greatly assists any company dedicated to ISO-9000 or other quality assurance initiatives. IPC-A-610, "The Acceptability of Electronic Assemblies", is the most widely used standard published by the IPC, with an international reputaiton as the source for end product acceptance driteria for consumer and high more...

ISO 14001

PREPARE FOR ISO ENVIRONMENTAL REGISTRATION. A company review, comparing ISO 14001 environmental requirements to the QMS (Quality Management System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s more...

Iso 9001-2008

ISO PRE CERTIFICATION AUDIT AND REPORT A company review, comparing ISO requirements to the QMS (Quality Management System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s procedures and practice. more...

ESD 2020

...become ANSI/ ESD S20. 20 certified (aka "registered") the customer must complete all action items listed on the Gap Analysis Report (see below "Audit Activities" section). STM can greatly help you with your goal by first performing a gap analysis, then helping you complete all action items and meet all requirements. Then a Registrar auditor will visit the site. STM has been dealing exclusively more...

From Bureau Veritas Training

ISO TS16949 Lead Internal Auditor training ...ly assess application of the AIAG core tools. Automotive Customer Specific Requirements Planning, conducting and reporting on the process audit To close out each day of training, we examine multiple case studies in nonconformity identification, allowing students to immediately apply what they have just learned To open every day we perform a closing meeting role play where each student must more...

ISO 9001 Process Added Value Internal Auditor

...ively audit top management. * The importance of meeting customer requirements and achieving customer satisfaction. * An understanding of the continual improvement aspects of the quality management system and where to apply them. * Knowledge of the principals of process auditing. * An understanding of the need for clear knowledge of the organization's defined processes, their sequence more...

AS9100 Revision C Process and Added Value Internal Auditor

... and continual improvement. * The importance of meeting customer requirements and achieving customer satisfaction PUBLIC COURSE SCHEDULE (locations and dates): July 17-19, 2012 - Houston, TX September 25-27, 2012 - Rochester, NY October 23-25, 2012 - Charlotte, NC December 4-6, 2012 - Houston, TX Cost: $1, 495 per person A Bureau Veritas Training representative will be please more...

From Jack Quinn Solutions, L. L.C

CPSM Certification Bridge Exam Preparation Course

...of supply management, items that are intended to maximize customer values within any organization. This portion will cover issues like organization assessment, planning, project management, inventory management, product development, forecasting, and logistics. CPSM Certification Bridge Exam Review Training Day Two a Effective Supply Management Performance & Leadership in Supply more...

CPSM Exam Prep for Exam 2 - Effective Supply Management Performance

This 1-day course prepares participants for success on Exam #2 of the Certified Professional in Supply Management Program offered by the Institute for Supply Management. The course covers forecasting, logistics, materials and inventory management, organization assessment, planning, product development, project management, and quality. Each of these areas enables effective management of the supply more...

From Taylor Performance Solutions, Inc.

Selling for Results - Skills and Strategies - Customized Sales Training

...speople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management to create the necessary foundation for a strong sales culture, developing fully customized training to develop the skills of the sales force, coaching more...

Customer Service Training Skills

This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of more...

A Supervisor Quick Start Workshop

Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance ! more...

Professional Customer Service Skills ...se first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice more...

Communications and Customer Relations

...customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are more...

From Predictive Analytics World

Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World San Francisco 2012 (tawgo. com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology. more...

Predictive Analytics World, April 25-26, 2012 in Toronto

...ons of predictive analytics, including response modeling, customer retention with churn modeling, product recommendations, fraud detection, online marketing optimization, human resource decision-making, law enforcement, sales forecasting, and credit scoring. Why bring together such a wide range of endeavors? No matter how you use predictive analytics, the story is the same: Predicatively more...

Predictive Analytics World, March 4-10, 2012 San Francisco

...ons of predictive analytics, including response modeling, customer retention with churn modeling, product recommendations, fraud detection, online marketing optimization, human resource decision-making, law enforcement, sales forecasting, and credit scoring. Why bring together such a wide range of endeavors? No matter how you use predictive analytics, the story is the same: Predicatively more...

Predictive Analytics World for Government Sept 12-13 in Washington DC Predictive Analytics World for Government, Setpember 12-13, 2011, in Washington, DC (pawgov. com), is the first vendor-neutral predictive analytics conference for the government, designed to help agency managers understand how they can apply predictive analytics to more effectively and efficiently accomplish their mission. Predictive Analytics World for Government delivers predictive more...

From Performance Innovation LLC

Value Stream Mapping Course Description: Value stream mapping is a valuable tool used to create value and eliminate MUDA (waste). The value stream map is the most important tool used to make sustainable progress in reducing waste. This workshop will allow participants to create a value stream map and learn to use it to differentiate between value and waste and to get rid of the waste. The value stream map lets you more...

From The Career Center

Comptia A

...nectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A Certification. You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems. CompTIA A more...

Customer Service Via Phone and Email

...customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students more...

E-Commerce Strategy A-Z

...cessary to complete the following objectives: Discuss customer relationship management, enterprise resource planning, supply chain management, e-procurement, and knowledge management. Discuss common implementation costs, transactions and security concerns, staffing issues related to E-Commerce, and the international marketplace. Discuss different planning, risk management, and metric more...

From Calyptus Consulting Group

Supplier Identification

This 1-day Supplier Identification focuses on the process by which suppliers are found to support the organization's requirements, as well as how to narrow the list of potential suppliers to only those who are best-in-class. Participants will learn to determine when supplier identification activities are required; define customer requirements and be able to take advantage of supplier capabilities more...

Customer Service Skills

...Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style, more...

Warehousing and Materials/Inventory Management

...use efficiency and personnel productivity. Topics include customer service, warehouse operational requirements; inventory management; warehouse transactions; receiving procedures; materials handling and storage; warehouse efficiency and layout; performance measurement; routine decision-making in managing inventories; concepts of MRP; control systems; replenishment and EOQ; order fulfillment; more...

From Lorman Education Services

Unclaimed Property Reporting

...ccounts payable checks? How does your company handle aged customer credits? Do you have unclaimed dividends, gift certificates or unidentified remittances that have not been claimed by the owner? These items may represent unclaimed property liability. As states struggle to meet their annual fiscal responsibilities, unclaimed property has emerged as a new and popular avenue for increasing more...

From Bold New Directions

Creating Customer Loyalty

...Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their more...

From Lorman Education Services

How To Write A Response-Producing Sales Letter

...o optimize response (3) What you must do to become your customer or prospect and why you must do it (4) Specific word choices that will make a difference in response (5) One simple thing you must do with every sales letter you write in order to maximize readability and response. Plus, your questions. In addition, Ernest will share details from several case studies, including (a) How an more...

From Learning Technologies, Inc.

Sales Success

...customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, more...

From Discovery Detective Academy

Liquor Law Compliance Basic & Mangement Certification

Home of the famous Liquor Law Boot Camp Discovery Detective Academy has the most regularly scheduled open enrollment Arizona Liquor Training classes. Check our web calendar for upcoming class dates and use our on-line shopping cart to conveniently enroll and pay for your class. ARIZONA STATE LIQUOR BASIC & MANAGER CERTIFICATION more...

From Gucons

SAP SD Training From price quotes to invoicing and payment, sales and distribution helps you complete your entire sales cycle with many tools and capabilities like Quotation which allows you to automatically issue a price quote to customers, measure gross profit for the quotation, update stock levels, and report the customer's current balance more...

From Simons-White & Associates, Inc.

Beyond Customer Satisfaction To Customer Value

...hop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace. Course Objectives: Upon completion of this program, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision Statement that will ensure a more...

Quality Function Deployment (QFD)

... In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the participant to more...

Supplier Development

Course Description: Growing competition within the global economy has for many years been forcing enterprises to reduce their costs. However, traditional approaches had been limited to eliminating wastage within an enterprise; another way of reducing cost is through outsourcing. Cooperation with subcontractors can make them more efficient and thus enable goods to be purchased at lower prices. more...

Implementing Statistical Process Control

Session Information Session Date: July 31, 2008 Start time: 10:00 am EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Implementing Statistical Process Control This seminar is designed for individuals who already have knowledge of basic statistical principles and more...

Six Sigma Green Belt

... Mapping & Capability a Business Metrics & Voice of the Customer (VOC) a Descriptive Statistics & Basic SPC a Measurement Systems Analysis a Process Capability Analysis Analyze Tools a Scatter plots a Run Charts a Cause and Effect Diagrams a Control Charts a Analyze Data for Root Cause Improve Tools a FMEA a Overview of Design of Experiments a Tools for Solution more...

From LodeStar Institute

Lean Six Sigma Green Belt Training

...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real more...

Lean Six Sigma Yellow Belt Training

The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools. It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process more...

Six Sigma Green Belt

...s are the primary link between your organization and your customer. The most widely used tools and applications of Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real applications to be more...

Design of Experiments - DOE

Design of Experiments (DOE) The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business. more...

Design of Experiments DOE for Six Sigma

Design of Experiments (DOE) for Six Sigma The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business. more...

Lean Six Sigma Green Belt Training

...s are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will mentor participants regarding the project. This allows real gains and real more...

Design for Six Sigma - DFSS Green Belt

DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and more...

Design for Six Sigma - DFSS Black Belt

DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and more...

From Magna Training

SAP CRM Training ...Customer Relationship Management ( CRM ) Training For the latest version of the training program, please visit us at http://www. magnatraining. com/ sap/ sap-training/ sap-crm-training Functionally SAP CRM Enterprise essentially consists of 5 modules. Sales, Service, Marketing, Call Center Processing, E-commerce. CRM has gone through many releases and currently is completely web-based more...

SAP MDM Training ...ibuting the different master data used in SAP - Primarily Customer Master, Material Master, Vendor Master, Asset Master . When data needs to be distributed globally across different systems in the landscape, integrity and uniqueness becomes quite a challenge. And thats exactly what SAP MDM tries to resolve through its Netweaver technology platform. One Month of MDM technical support (After more...

SAP SD Training

SAP Sales and distribution module handles the management of contracts, quotations, sales and delivery of goods and subsequent invoicing of a customer. Intended Audience - SAP Sales and distribution is intended for any of the following audience. Experienced Business Users who have been working as Sales Executives or Service Executives. Experienced ABAP users who wish to get into the functional more...

From Dale Carnegie Training of Ohio and Indiana

Dale Carnegie Training Sales Advantage

...spect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that gives you these critical ingredients for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session. Who Should Attend Sales people - whether more...

From SilkWeb Consulting & Development LLC

Excellent Customer Service

The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This more...

From Method Park America Inc

Certified Professional for Requirements Engineering IREB Learn techniques, methods and tools to elicit, document, validate and manage your requirements in the IREB Certified Professional for Requirements Engineering Course. Do you develop systems using modern technology? How can you be sure that you are developing the right system, the system your customer wants? In this course learn how to perform a successful project by handling your more...

From Statistics & Analytics Consultants Group

Data Mining for CRM using STATISTICA Data Miner ...customer relationship management (CRM) and the STATISTICA Data Mining10. 0 interface. You are introduced to the different learning methods of parametric statistical analysis and data mining analysis, and introduced to the practice of combining several modeling algorithms (ensembles) to predict customer responses. The methodological emphasis of this course is focused on the automatic and more...

Data Mining for CRM using SAS-Enterprise Miner ... This course introduces you to the application area of customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful prediction of customer response patterns. Customer more...

From Kepner-Tregoe Inc

KT ITSM Problem and Incident Management Workshop

... Incident and Problem Management are at the heart of customer support and are essential to organizations transitioning to ITIL V3. Reduce Time-To-Close, increase First Time Fix rate, reduce No Fault Found, increase Customer Satisfaction and lower operating costs of your customer support center. Heralded as best practices for support organizations. In addition this course will prepare you more...

From The Training AdvantEdge

Winning Over Stubborn Clients

If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. more...

From JCS Computer

Quickbooks Intermediate Training Class - Brentwood Missouri 314-644-4100

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Enterprise Intermediate Training Class - Brentwood Missouri 314-644-4100

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Enterprise Intermediate Training Class - Southfield Michigan 248-540-4552

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Enterprise Intermediate Training Class Kansas City Kansas 800-475-1047

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Enterprise Intermediate Training Class - Arlington Heights Illinois 847-364-0835

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Enterprise Intermediate Training Class - Holiday Florida 800-475-1047

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Enterprise Setup Training Class - Brentwood Missouri 314-644-4100

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Enterprise Setup Training Class Southfield Michigan 248-540-4552

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Enterprise Setup Training Class Kansas City Kansas 800-475-1047

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Enterprise Setup Training Class Holiday Florida 800-475-1047

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Enterprise Setup Training Class Arlington Heights Illinois 847-364-0835 wwwjcscomputernet

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Intermediate Training Class Kansas City Kansas 800-475-1047

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Intermediate Training Class - Arlington Heights Illinois 847-364-0835

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Intermediate Training Class - Holiday Florida 800-475-1047

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

Quickbooks Setup Training Class Kansas City Kansas 800-475-1047

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Setup Training Class Southfield, Michigan 248-540-4552

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Setup Training Class Holiday Florida 800-475-1047

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Setup Training Class Arlington Heights Illinois 847-364-0835

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Setup Training Class - Brentwood Missouri 314-644-4100

...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments more...

Quickbooks Intermediate Training Class - Southfield Michigan 248-540-4552

...oks a Handle "tricky" situations including NSF checks, customer deposits, and more a Enter special transactions including bad debts, petty cash transactions a Automatic bank transactions, and others a Learn advanced reporting techniques and integration with Microsoft Excel a Customize QuickBooks to your business a Set up and use credit cards a Set up and process payroll a more...

From The Training AdvantEdge

Getting Boomers, Gen Xers, and Gen Yers to Work Together

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of more...

From JCS Computer

Peachtree Introduction

...ger Accounts Receivable Default Information Customer Defaults Account Ids & Department Masking Statement & Invoice Defaults Review Account Types Review Sales Tax Setup Modifying Chart of Accounts Review Adding Customers Account Beginning Balances Customer Beginning Balances Budgets Accounts Payable Payroll Vendor Defaults more...

From Leadership Management Institute

The Total Leader

The Total Leader Concept is a new paradigm for 21st century leaders. As global competition heats up, change accelerates to breakneck speed and customer demands escalate, the need for effective leaders is reaching epidemic levels. The Total Leader develops the four quadrants of leadership: Personal Productivity Personal Leadership Organizational Leadership Motivational Leadership more...

From Power Diversity, LLC

Professional Communicator Certification Program

... Speak with professionalism and precision Deliver 5-star customer service effortlessly and consistently Defuse emotionally charged situations Identify and relate to the 4 different personality types Master telephone etiquette and verbal skills Implement effective leadership and team-building tactics Deal with and transform difficult people, both customers and coworkers Project a visual more...

Customer Service and Communication Skills for Call Centers

...ves were more strategic, tactical communicators? Do your customer service agents struggle to find the right words when the pressure is on? How would it feel if suddenly everyone in your department communicated with more power, precision, and empathy, even with difficult and demanding customers? Whether youa ™re in sales, customer service, or human resources, now you can learn the more...

Step out of the Shadows and Speak

Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND more...

Tactical Communication Finding the Words

Imagine if everyone in your organization communicated with more power, tact, clarity, and skill. Do you notice people in your environment who could be more successful if only they were more polished communicators? Are you someone who struggles to find the words when the pressure is on? How would it feel if suddenly everyone in your office communicated with more confidence, clarity, and more...

From Midwest Staging Redesign Institute

Interior Redesign Home Staging Training Certified by IRIS

...omes for consistent "Wow!" results. Role-Play various customer contact points including the all-important initial interview. Test your skills by participating in redesigns in three different homes. Receive a Professionally constructed manual that you'll use again and again, plus a bonus tool-kit including important tools of the trade. Participate in real-world homework more...

Interior Redesign 5 Day Course

...omes for consistent "Wow!" results. Role-Play various customer contact points including the all-important initial interview. Test your skills by participating in redesigns in three different homes. Receive a Professionally constructed manual that you'll use again and again, plus a bonus tool-kit including important tools of the trade. Participate in real-world homework more...

From The Training Clinic

Effective Presentation Skills

This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor. This program is useful for managers, supervisors, trainers, training managers, training more...

From Kogent

BOI300 - BusinessObjects Data Integrator XI 3x - Core Concepts BOI300 - BusinessObjects Data Integrator XI 3x - Core Concepts BusinessObjects Data Integrator XI 3. 0 enables you to integrate disparate data sources to deliver more timely and accurate data that end users in an organization can trust. In this three-day course, you will learn about creating, executing, and troubleshooting batch jobs, using functions, scripts and transforms to change the more...

BOE330 - BusinessObjects Enterprise XI 3x - Designing Deploying a Solution ...e system. Students will learn how to analyze and identify customer requirements in order to design a BusinessObjects Enterprise solution using the concepts of High Availability, Scalability, Sizing, DisasterRecovery and Lifecycle Management. Using a case study, students will design, build and troubleshoot a system and then produce a content management plan using advanced security and more...

From Evans Analytics

Data Integration for Data Mining with Talend Open Studio OS

...he many data integration procedures necessary to create a Customer Analytic Record (CAR) suitable for data mining operations. Talend OS is an Open Source tool; the client version is available for free download. The Talend company charges for the client/ server version of the tool and any support required for its installation and use. Data integration tools like Talend perform three classes of more...

Data Mining for CRM using SAS-Enterprise Miner

...customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful prediction of customer response patterns. Customer behavior is modeled in longitudinal data sets using more...

Business Research and Statistics

Make sure that your company can compete on analytics. Our course gives a basic applied understanding of statistical concepts and methods involved in carrying out and interpreting research. Topics covered will include exploratory data analysis, correlation, linear regression, hypothesis testing, statistical software, and some Six Sigma. The course is designed for applying statistics to business more...

Constructing Surveys Surveys find out information that can be a useful research tools only if they are well-constructed, meaning that they are designed to find out as accurately as possible what the surveyor wants to know. Most surveys are not constructed properly. Out class will teach the proper ways to construct survey so you are actually getting the information you want. more...

Data Mining for CRM using STATISTICA Data Miner

...customer relationship management (CRM) and the STATISTICA Data Mining10. 0 interface. You are introduced to the different learning methods of parametric statistical analysis and data mining analysis, and introduced to the practice of combining several modeling algorithms (ensembles) to predict customer responses. The methodological emphasis of this course is focused on the automatic and more...

From Soundtraining. net

Mastering Customer Service for IT Professionals ...to understand: *The benefits of delivering outstanding customer service *The four traits of the customer service masters *The importance of maintaining a positive, optimistic attitude when dealing with end-users and co-workers *How to use "emotional intelligence" to provide better customer service and manage your stress *Ways to deal with angry customers (rude or abusive end-users) for more...

From Optivation

Customer Service Series- Unit One Unit One: Best Practices in Building Customer Relationships - 3 Hours September 14 Bemidji State University - Bridgeman Hall 204 - Establishing a vision for customer relationship building - Listening - Effective use of questions - Presenting information - Effective language - Concluding interactions more...

Customer Service Series- Unit Two Unit Two: Professionalism - 3 Hours This course is held on September 21 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions more...

Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions more...

From Mastery InSight Institute

NLP Sales Wizardry

If your income varies at all based on your product or service, or on how effectively you communicate, then you need to know HOW to sell. Most sales training is about WHAT to do -- but the HOW is far more important! What matters in sales is what prospects think and feel inside, as they evaluate you. Everything you do when selling is about the perceptions you create. You may be a gifted expert on more...

From Sun Pirate, Inc

Fundamentals Of Solar Hot Water

This online course concentrates on the basics of installing code compliant solar hot water systems. This course will be useful for people who currently work in or plan to be employed in the solar hot water industry. Student technicians will learn practical design criteria, installation guidelines, safety issues, maintenance, and legal considerations of solar hot water heating systems. more...

Photovoltaic System Design Installation

This online course will provide the student technician with the fundamental knowledge of photovoltaic system design and installation. This course will be suitable for a supervised, entry level position with a dealer/ installer or other photovoltaic industry company. Student technicians will learn the practical design criteria, installation guidelines, safety issues, maintenance, and legal more...

From Create-Learning

Team Building Program Accountability and Team Cohesion

...letion. This slowing of the process is leading to loss of customers and lower customer satisfaction. The team needs to communicate accountability and take responsibility as a unit for actions. Additionally some of the younger members are in need of leadership development. By developing the leadership of the younger members the team can ensure that it will be an effective and healthy more...

From Honig IdeaGuides

Meeting Facilitation Retreat Strategic Planning etc

Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate... Strategic Planning Strategic Visioning & Planning Establish Values/ Mission/ Vision Project more...

Customer Service Excellence

...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine more...

From 4 Hour Training

Customer Service Excellence

...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish more...

Excellent Customer Service Over The Phone

For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional. more...

Keeping Your Customers Through Superior Customer Service

Participants will be learn the many ways to show customers that they're number one. This workshop focuses on ways to create the repeat customers using 6 sure key ways more...

CSR Skills

Please contact us for more information. more...

Dealing with The Angry Customer

Please contact us for more information. more...

Overcoming Objections

Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations. more...

From CC Pace

Product Owner

The Product Owner course is targeted at the customer side of the Agile project, focusing on the business owner and business analysts who must change how they work in order to work effectively with Agile delivery teams. The switch to Agile is non-trivial for the business partner and this course will provide knowledge, skills, and the practice necessary to be successful in managing the Agile more...

From Simple Leadership Strategies

On Site Training Classes - Custom Tailored to Your Organizations Needs ...rship People Skills Employee Engagement Team Building Customer Retention a a On site seminars are designed to be custom tailored to a specific organization s needs. We need to see an overview of where the needs lie from personal perspectives at multiple levels within your company. In order to do this, interviews will be conducted with -members of the organization that will be more...

From CC Pace

Agile Project Management

...s leveraging the best of each to deliver maximum value to customers. COURSE TOPICS Understanding PM/ CSM Behavior The Essentials of: Agile / Scrum Project Management Lean Thinking - Customer Focus - Value Creation - Seeing Flow, Bottlenecks and Stresses The Impact Lean-Agile techniques have on PMIa ™s: Five Project Management Process Groups Nine Knowledge Areas PMI more...

From Mountainview ITSM

ITIL V3 Foundation Certification

World-wide Accredited ITIL Training =================================== APMG EI EXIN and CSME Accredited Click on the Contact Link below for pricing and details Delivery Options ================ * Self Study (starts at $49) * Trainer-led One-on-One Mentored eLearning (starts at $295) * Trainer-led World-wide Online Training (starts at $995) * World-wide On-site more...

ITIL V3 Intermediate Lifecycle & Capability Streams - SS SD ST SO CSI PPO SOA RCV OSA MALC

...-site Classroom (starts at $2100 for Intermediate) * Customer On-site Training (based on location and volume) All ITIL V3 Intermediate courses are available ============================================== * ITILV3SS: Service Strategy * ITILV3SD: Service Design * ITILV3ST: Service Transition * ITILV3SO: Service Operation * ITILV3CSI: Continual Service Improvement more...

From ITSM Academy

ITIL V3 Capability Course PPO - Planning Protection and Optimization - Accredited ...t did not include some type of warranty? Shouldna t your customers be guaranteed that IT services will perform as promised? During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet customer requirements for availability, capacity, continuity and security. The ITIL V3 Capability Course - Planning, Protection and Optimization (PPO) provides the best more...

ITIL V3 Capability Course SOA - Service Offerings and Agreements ...oviders often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers and maintaining fiscal responsibility and sound IT investments. The ITIL Version 3 (V3) Capability Course - Service Offerings and Agreements (SOA) - provides the best practice process more...

From Termark Technical Institute

Certified Alarm Security Technician Exam Prep Course Course prepares the student to sit for the ETA International Certified Alarm Security Technician Examination. We cover basic electrical mathematics, power calculations, schematics and ohm's law. Alarm Systems including power supplies, batteries, glass breaks, motions, contacts, sirens, etc. Analog and Digital Cameras including DVR's, TLR's, Matrices, LAN & WAN Networks, Switches, Routers and more...

From Technology Ed

Lean Six Sigma

...imizing Business Value, Critical to Quality, Voice of the Customer, Measurement Systems, Data Collection Plans, Design of Experiments, Analysis, Process Control, and Response Plans. Students who are interested in mastering the Six Sigma methodology can also use this course for that purpose. Course Outcome After completing Lean Six Sigma, students will be equipped with a basic more...

New Product Development

...d new product development approach that delivers what the customer wants while mitigating development risks. This Stage Gate approach offers many benefits to organizations including increased revenue, operational efficiencies, and customer satisfaction. We present the five phases of the Stage Gate process, a core team approach to project team organization, development tools, speed techniques, more...

From Linking Savannah, GA

Data Integration for Data Mining with Talend Open Studio OS ...he many data integration procedures necessary to create a Customer Analytic Record (CAR) suitable for data mining operations. Talend OS is an Open Source tool; the client version is available for free download. The Talend company charges for the client/ server version of the tool and any support required for its installation and use. Data integration tools like Talend perform three classes of more...

Data Mining for CRM using STATISTICA Data Miner ...customer relationship management (CRM) and the STATISTICA Data Mining10. 0 interface. You are introduced to the different learning methods of parametric statistical analysis and data mining analysis, and introduced to the practice of combining several modeling algorithms (ensembles) to predict customer responses. The methodological emphasis of this course is focused on the automatic and more...

Data Mining for CRM using SAS-Enterprise Miner ...customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful prediction of customer response patterns. Customer behavior is modeled in longitudinal data sets using more...

From Lynxspring, Inc

Lynxspring,Inc Niagara Ax End User Program

...customer experience with the Niagara Framework without the certification exam or relationship requirements . Participants will explore the software environment using tools that will allow them to troubleshoot issues and override points. During the course, the participant will alter a stationa ™s control loops, and will create new loops and new graphical displays. The student will explore more...

From Vtguru

VMware Cloud Administration Training

How Cloud Is Transforming IT IT organizations must respond to increasing demands from business stakeholders. Virtually every decision business makes involves IT, and in business where first movers gain competitive advantage, IT responsiveness and agility matter. Yet many IT organizations struggle to meet business needs in a timely way because their applications and services run on infrastructures more...

From DJH & Associates Consulting

How to Become a Successful Supervisor

...rganizations face stiffer competition, more knowledgeable customers, and tougher market conditions. Building relationships and value are critical to the organization's success. Formulating and maintaining an exceptional image of service is integral to sustaining the internal/ external customer relationships. Today supervision is more than just a promotion. When someone assumes a leadership more...

From Treeline Training, Inc.

Business Etiquette and Common Courtesy Why do manners matter? You bet. A company without common courtesies experiences more employee turnover, more EEOC expenses and more time spent on paperwork related to complaint issues. On an individual level, when you dona ™t use manners and common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. This more...

Creative Problem Solving ...eat ideas for the marketplace; it also focuses on solving customer problems. Course Objectives : Successful completion of this course will increase your knowledge of and ability to: a Identify roadblocks that prevent creative thinking. a Develop creative attitudes and learn to see that all problems have opportunities. a Rediscover your creative ability. a Focus and direct creative more...

How to Be an Outstanding Receptionist ... visitors and colleagues, to deliver the highest level of customer service, to handle angry or impatient people with diplomacy, and to juggle your multiple priorities effectively. Course Objectives : Successful completion of this course will increase your knowledge of and ability to: a Create a welcoming impression that matches your organizationa ™s image a Be more helpful to more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a esuccessful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. more...

What Customers Really Want ...icipants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these advances to further more...

From Linkage, Inc.

Organizational Culture and Change Offered in exclusive partnership with Denison Consulting Organizations today experience change in faster cycles than ever before. Major transitions such as mergers and acquisitions, turnaround situations, and organizational restructuring place pressure on strategy and performance. To deliver business results through periods of change and transition, competent change agents need access to tested more...

From People Biz Inc.

Ask an Expert- Connie E Brubaker Free Conference Call 3 pm August 13th CST ...n Expert-Connie E. Brubaker "The Secret to Outstanding Customer Service" Join Alicia Marie as she interviews expert Connie E. Brubaker. Connie Brubaker began her training and speaking business because she is passionate about the power of relationships to make a business successful. Connie is the owner of Integrity Training Solutions since 1999 where she helps business get and keep more...

From Management Systems International

ISO 9001 Quality Management System Overview Nov 9

An excellent opportunity for company managers or business owners to gain an overview of ISO 9001 concepts and principles. Why You Should Attend a To be able to intelligently converse about ISO 9001 concepts, principles and benefits a Learn strategies that will help you avoid costly mistakes a Understand the registration process and costs a To provide confidence to your customers that more...

From NR Computer Learning Center

Business Process Mapping Project Management (1 Day)

...customer service, poor product reliability, poor warranty repair - we have all experienced these and have the scars and war stories to prove it. A significant majority of problems are directly related to processes. Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its systems. There are numerous companies, small and large, that have not even more...

From Klee Associates (ERPtips)

SAP Sales and Distribution SD Training ... input to invoice, starting with the building blocks, the customer masters. We'll then delve into the details such as different types of orders, how to incorporate customer needs like rush orders and specific delivery information, using advanced order to cash processes and much more! We'll also tackle the distribution side of sales, including calculating freight charges, working with factory more...

From People Skills Institute

MasterStream Precision Sales Techniques

Experience an introduction to a cutting edge method of professional sales techniques. Every day, sales representatives in every industry around the world lose business they could have closed. MasterStream Precision sales techniques are designed specifically for companies and individuals whose success hinges on building and strengthening long-term relationships with their existing and more...

Employee Involvement Successful organizations recognize that quality is more than technology, product, or service. They know that quality = people. To be successful, a total quality management program must begin with a solid commitment from the organization's leadership. From that point on, quality becomes everyone's responsibility. Quality must become a part of the organization's culture. Involving everyone in the more...

Relationship Building This is a plan for understanding yourself and others. Regardless of the scenario, you can be more effective in your relations and communications with others -- family, employees, peers, supervisors, team members, etc. All of us have developed ways of thinking, feeling and behaving. We hold different views about life and work, and pursue different goals. In this workshop, we will create a common more...

From TrainersDirect

Developing Your Project Management Skills - The Basics for Success

...evelopment... successful project organizationa obtaining customer and management supporta critical communication requirements Project manager and the teama leading and coordinating... negotiation skills...developing the project teama assessment of team membersa ™ skills...differences in formal and real authority...managing and resolving conflict...obtaining team commitment more...

Warehouse Operations and Inventory Management ...al market. More and more, you are being asked to increase customer service, reduce inventories, increase productivity, handle more and more stock-keeping units, and operate in less and less space. We'll show you how to meet these challenges and win! With a proven inventory management system, you can transform your inventory into a pro-active force that lowers your inventory investment, reduces more...

From Ten Six Consulting, LLC

Deltek MPM Training Using Deltek MPM In The Real World Duration: 3 days (Optional additional day to include cost/ schedule integration using the Deltek MPM Microsoft Project Interface). Students will experience extensive hands-on use of Deltek MPM as they step through the typical project management life cycle of setting up the MPM database and structures, initial project budget and schedule planning, ongoing more...

From Bpminstitute.org

Building a Business Architecture using Value Chains Value Streams

...the business. It explains how to build and integrate your customer centric cross-functional processes, sometimes called value streams or capabilities, with the IT architectures and the value chains found in the corporate strategy. It formally captures your intellectual capital in an a architectural typea blueprint or model of the business that is available for strategic and tactical more...

Using BPM Discipline with Six Sigma Lean Methodologies

...Customer focused a Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework that will set the foundation for growth, more...

Using Simulations to Increase Process Efficiency

...ts Increase process efficiency. Increase value to the customer In the afternoon, we develop countermeasures for the office scenarios, and measure the improvements. Next, we review three different business scenarios for cost, time and customer value, model them, and simulate each to see what else we learn about the impact of different improvements. You will leave with the skills more...

Developing Process Improvement Initiatives with Your BPMS

Are you realizing the promise of BPM and of your BPMS investment? Many companies expected that purchasing a BPMS tool would facilitate the transformation to a process-centric organization by instigating a series of process improvement initiatives. Unfortunately, a majority of companies are not seeing this promise and need best practices to make the goal a reality. In this course you will learn more...

BPM 101 Introduction to Business Process Management

...to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firma ™s resources, and 3) increased discipline in daily operations. BPM 101 is the first course of the BPM curriculum. It provides an overview of BPM as both a management discipline and as a set of enabling technologies, and establishes the foundation more...

From Repario Ltd

Building A Dream

.... Facilitated with various objectives in mind - sales, customer service, etc -- participants complete the task of building a bike, 'selling' it to another group and generally feeling satisfied with a job well done. But that is not where the workshop ends. Unknown to the participants, they are actually building a bike specific to an underpriviledged child, from the local community, more...

From Demand Planning, LLC

Demand Forecasting Web Workshop

Demand Planning is the science of accurately forecasting the demand for your supply chain. In this workshop, you will learn how to develop a baseline statistical forecast and leverage a collaborative process to add customer intelligence. The result is a more accurate plan that may include promotional activity, customer intelligence, and display activity. To learn more about this workshop visit: more...

Introduction to Forecasting Models and Metrics

... forecasting is the science of accurately forecasting the customer demand for your supply chain as well as for corporate decision making purposes. An accurate demand plan helps you reduce inventory costs and increase customer service levels besides helping the company develop a good financial plan and a profit estimate. When properly implemented and used in the Value Chain planning process, the more...

From The College of Call Center Excellence

Call Center Management Certification in San Antonio TX October 16-18 2012

...he nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue more...

Call Center Quality Assurance Certification in Indianapolis IN - February 21-22 2012

Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing. more...

Call Center Workforce Management Certification in Indianapolis IN - February 23-24 2012

The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just more...

Call Center Management Certification in San Francisco CA August 21-23 2012

...he nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue more...

Call Center Management Certification in Hamilton NJ September 18-20 2012

...he nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue more...

Call Center Management Certification in Minneapolis MN June 19-21 2012

...he nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue more...

Call Center Management Certification in Jacksonville FL April 24-26 2012

...he nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue more...

Call Center Management Certification in Phoenix AZ March 20-22 2012

...he nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of more...

Call Center Management Certification in Las Vegas NV February 28 29 March 1 2012

Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead more...

From The Innovation Games Company

Innovation Games for Customer Understanding in Mountain View CA ... and services, place great emphasis working directly with customers. But how do you elicit what your customers truly want from your product or service? This course tackles this challenge by revealing how a variety of serious games can help you develop the understanding that forms the foundation of innovation. During the two days, youa ™ll learn what each Innovation Game will more...

Innovation Games Master Course for Consultants in Mountain View

... Luke Hohmann's book, tackles the challenge of developing customer understanding by providing you with a fresh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of innovation. Youa ™ll find that if you use them, youa ™ll come to understand what your customers really want. Youa ™ll have fun doing it. Perhaps more...

From The College of Call Center Excellence

Call Center Management Certification Course

...he nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of more...

Call Center Campus in Las Vegas

The BenchmarkPortal Las Vegas Call Center Training & Networking event gathers the top Certified Centers of Excellence, Industry Experts, CCCE Alumni, CCCE Course Attendees during the week, & the team from BenchmarkPortal to explore benchmarking and beyond. This unique opportunity is unlike any other event for the call center industry as there are no vendors and provides a chance for industry more...

Call Center Social Media Certification

This Social Media Certification Course will provide attendees with the practical knowledge and insights needed to successfully plan, implement, manage and measure social media in a call center. Learn how to appropriately align your social media efforts with your business objectives. This course was developed by pioneers in the call center industry (Catherine Gilmore and J. R Hardenburgh) who more...

Call Center Call Quality Assurance Certification

...ion of the agent behaviors that will provide an excellent customer experience, i. e., reduce the customer effort to solve their problem, answer their question and drive loyalty. From this knowledge comes the development of the assessment processes, form for assessment and the scoring metrics that will measure the result. We will address the issues of calibration of the assessment and scoring more...

From The Innovation Games Company

Innovation Games for Customer Understanding in Toronto ...t emphasis on having development teams work directly with customers. But how do you elicit what your customers truly want from your product or service? This course reveals how serious games can help you develop the understanding that forms the foundation of innovation. Based on Luke Hohmann's book, Innovation Games ®: Creating Breakthrough Products through Collaborative Play, this more...

Innovation Games for Customer Understanding in Hamburg ...t emphasis on having development teams work directly with customers. But how do you elicit what your customers truly want from your product or service? This course reveals how serious games can help you develop the understanding that forms the foundation of innovation. Based on Luke Hohmann's book, Innovation Games ®: Creating Breakthrough Products through Collaborative Play, this more...

Innovation Games Master Course for Consultants ... Luke Hohmann's book, tackles the challenge of developing customer understanding by providing you with a fresh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of innovation. Youa ™ll find that if you use them, youa ™ll come to understand what your customers really want. Youa ™ll have fun doing it. Perhaps more...

From PTR Training

Project Management II Beyond the Basics Projects are always completed for a customer, whether internal or external to your organization. A good project manager must anticipate their customersa ™ ongoing needs and adjust to inevitable changes that occur on a regular basis. This power-packed course covers all the fundamentals of project management, and then goes beyond. Youa ™ll learn how to flex, adapt, and reschedulea and more...

From The Innovation Games Company

Innovation Games for Customer Understanding Are you a practitioner who wants to use Innovation Games primarily on your own projects or with your own internal teams? Are you a product manager, team lead or product development professional who wants to use the games to get better information from your customers. Are you a sales professional who wants to get a better handle on your accounts needs? The Innovation Games ® for Customer more...

From Bottom-Line Training

Bottom-Line Targeted Demo Skills Workshop

...rgeted software demonstration that hits the heart of your customer's challenges, establishes the value of your solution, and shows why your solution is better than the competition's embodies one of the most important skills Sales Engineers can develop. It is usually the first look your customer has at your solution and first impressions are vital. An exceptional demo can significantly reduce more...

From Washington Consultants, LLC

QuickBooks Workshop

QuickBooks Seminars The Following Items will be addressed >Install QuickBooks financial software >Set-up company profile >Create customer, vendor and item account >Create sales tax features >Enter outstanding invoices >Enter unpaid bills >Create customized forms >Creating employee payroll accounts >Setting up financial institutions account balances >Creating bank & credit card more...

From OST Global Solutions, Inc

Foundations of Capture Management This class will arm you with real knowledge and tools you can apply immediately to capturing contracts. Master techniques for customer engagement, intelligence gathering, win strategy development, competitive analysis, teaming, solution development, and more. This is an interactive 2-day workshop that is 40 percent lecture, 50 percent exercises, and 10 percent discussion. It will teach you real more...

From Manufacturing Executive Institute

TEN Techniques to Reduce Transportation Expenses by MORE THAN 5 Percent in LESS THAN 100 Days ...ically improve gross margin, profitability, cash flow and customer satisfaction. Companies that are intent on lowering total cost should not ignore cost savings opportunities in shipping and transportation. This valuable 1-day Manufacturing Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to provide Ten Techniques to Reduce Transportation more...

From OST Global Solutions, Inc

Capture Management How to Position to Win Before an RFP Issuance

...ourse encapsulates both basic and advanced techniques for customer engagement, intelligence gathering, win strategy development, competitive analysis, teaming, and solution development, and includes price-to-win. Many capture courses cover the basics of capture as well as the top-level process. Although they give you some basic vocabulary and top-level understanding of capture, they fail to more...

From Manufacturing Executive Institute

The Chief Forecasters Job 3 Critical Forecast Inputs to DRAMATICALLY Improve Forecast Accuracy ... distribution centers are responsible for supporting. If customer satisfaction is ever to improve, and be sustained, at THE SAME TIME inventory decreases, a new approach to balancing supplies with demands must be developed. There are three critical inputs to every unit forecast. A "Chief Forecaster" must understand these inputs and be knowledgeable about the use of data and judgment when more...

THREE Techniques to Reduce Days-Sales-Outstanding DSO by MORE THAN 15 in LESS THAN 100 Days ...oint to a probable competitive advantage in the supplier/ customer relationship. Likewise a high DSO can point to more than just poor receivable collections. Customers who dona ™t pay on time are not always customers in financial trouble. A high DSO can (and often does) indicate poor delivered quality, unreliable deliveries and other bad behavior from the selling company. Thus, the more...

From Resolutions Training & Consulting

File Preparation and Preflight

...ess - from the designer, to the mechanical artist, to the customer service representative, imaging experts, and output specialists and provides real-world examples of output challenges, and the solutions that ensure proper output. Included is: The systems and tools used in creating and outputting commercial graphics, overviewing the most common tools used in the industry; Elements of a digital more...

From Courage Speaks, LLC

How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies ... MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them more...

Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies ...CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them successfully and confidently! Leta ™s face it, it more...

From Vocal Ease

Pronouncing American English Intensive

...he music of English (pitch), rate, and articulation. Our customer base is highly satisfied. International Business Men & Women, Professors, Professionals: Would you like to improve your pronunciation in a small group and with 1: 1 help? Do you find it difficult to make yourself understood at work or in the lab? Would you like to be understood on conference calls? Then, this more...

From Mastering Business Development inc

Mastering Business Development Executive Workshop

The 3 day introductory Mastering Business Development ® Executive workshop examines the fundamentals of business development using an intensive, interactive, team-learning approach. The curriculum allows participants to discover firsthand how intellectual, emotional and behavioral change can have a significant impact on their personal and professional success. Individuals learn how to use more...

From Quality Management International, Inc

QMS Lead Auditor Using ISO 90012008

...ess-based management systems are responsible for ensuring customer requirements are determined and consistently fulfilled over time. Learn the difference between: Non-value adding a ISOa systems based on the standard Value adding business management systems conforming to ISO 9001. Gain the tools necessary to conduct and lead process and system audits to determine conformity to ISO more...

From The Sales Alliance Inc.

Field and Direct Sales Training Workshop ...equired to close sales * Better understand prospect and customer needs * Significantly increase the conversion rates between appointments, proposals and closes * Reduce sales stalls due to lack of customer urgency * Prevent and better handle objections * Boost overall closing rates Direct Sales Techniques Taught: * Lead generation * In-person and telephone prospecting * more...

Strategic Key Account Sales ...Significant losses to competition * Lack of significant customer execuutive interaction * Sales that are blocked at low or mid management levels * Customer/ prospect focus on price * Persistent discounting in order to close the sale * Lack of significant knowledge of prospective clients * Sales stalls Strategic Sales Topics Taught: * Varying each sales approach via proven more...

From Sicher Global Solutions Inc.

Free Demo on OBIEE Siebel Analytics on Nov 15th 09

Dear Info We are commencing New Batch on OBIEE / Informatica (With Projects) In-House & Online (Virtual Class Room) Training program on 15th November 2009, Learn from Oracle Partners Join our Free Demo (Class Room & Online Training) 1) Application with server access for practises 24/ 7 2) Training provided by Experienced Working Professional & Industry Top-notch more...

Oracle Financial Training Class Room Online

We are Proudly Announcing Our 31st batch Of Oracle Financial Training a) Oracle Financial ( http://www. sicherglobal. com/ orfcombo11i. htm ) Offering 1st Session Free to commence from April 26 th / 2009. Online & Class Room Training. Training provided by Certified Working Professional & Industry Top-notch Consultants Excellent infrastructure with high-end servers & Easy access to our more...

From Marigold Consulting

Would You Like Fries With That Supersizing Your Customers Service Experience ...customers and clients are the lifeblood of your business. How are you keeping them happy? In this session, we'll unlock the keys of supersized customer service. You will learn unique methods of reinforcing customer service through training, devise techniques to encourage customer satisfaction feedback, develop a win-win policy of resolving customers' complaints, and outline your customers' more...

From PowerSuasion Incorporated

Business Writers Challenges with PowerSuasion Writing Profile

...writing strategies to close more business and have better customer relationships Professionals who want to write more easily and get the results they want -------------------------- Designed for the busy leader and professional, this seminar focuses on writing strategies that you can use to make your emails, letters, and reports effective! In other words, to get the results you want. In more...

From Marigold Consulting

Diagnosis Differentiating Between Benign and Malignant Work Behaviors Several members of the support staff routinely return from lunch 15 minutes late. A client commented to you about the new receptionist's less than professional telephone demeanor. In this clinic, we'll examine several different kinds of benign and malignant workplace behaviors and how they affect customer service delivery and profitability. more...

From Althaus Educational Services

CSCP Certification Review Course

...on program covers a broad set of disciplines ranging from Customer Relations Management to Supplier Relations Management, and includes coverage of Logistics, Global Markets, Supply Chain Technological Support, and many other related disciplines. The program was new as of March 2006, and I invite you to review the information on the APICS website at www. APICS. org. The CSCP information is more...

From Rapid Progress Marketing and Modeling, LLC

The Essentials of Data Mining and Predictive Modeling for Internet and Direct Marketers

DESCRIPTION "Data Mining and Predictive Modeling" are intertwined buzzwords that wea ve all heard. And perhaps youa re not quite sure what they mean or how they differ. While this is an incredibly important question to answer, the even more vital question is, "How do I make them meaningful?" This course addresses all of these questions in detail. Though frequently thought of in terms of more...

Advanced Data Mining and Predictive Modeling for Internet and Direct Marketers

DESCRIPTION "Advanced" data mining and predictive modeling dives into the more sophisticated data mining and modeling techniques that an increasing number of enterprises are employing to generate huge impacts on their bottom lines, whether it be through the internet or through direct marketing channels. Long gone are the days when data was scarce. In the modern world, wea re drowning in data more...

From Brand Activation Consulting, LLC

Leveraging Merchandise as Part of Your Brand Strategy Millions of dollars are spent every year on branded merchandise, but most companies are not integrating this merchandise into their stratgic marketing and and branding vision effectively. Breakout's one day Brand Activation Workshop will teach you to incorporate your branded merchandise into your existing or prospective PR and advertising campaigns. We will show you creative ways to draw your more...

From Best@Selling

Master Selling Series ...ir sales cycle? They are more effective at helping their customers make the best buying decisions. You can learn the clues that will show you how to quickly build a strong business relationship with your customers. When you learn how to a Speed-Reada your customers, you will be able to be more persuasive. Your customers will more easily hear your selling message so they can make a more...

From LJL Seminars (tm)

Comprehensive Customer Service Training

This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

Handling Customer Complaints

This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

What is Customer Service

This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally. more...

Customer Service Telephone Techniques

This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

Customer Service & The Use of Email

This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

From The Modeling Agency

Predictive Analytics and Data Mining - Model Development

...SINESS EXECUTIVES AND FUNCTIONAL MANAGERS: Risk Managers, Customer Relationship Managers, Business Forecasters, Inventory Flow Analysts, Financial Forecasters, Direct Marketing Analysts, Medical Diagnostic Analysts, eCommerce Company Executives TECHNOLOGY PLANNERS: Who survey emerging technologies in order to prioritize corporate investment CONSULTANTS: Whose competitive environment is more...

From CAL Learning

Business English for Non-native Speakers Speak with purpose and clarity in a variety of professional settings. Polish your conversational skills for meetings, negotiations, customer service, phone conversations, networking, and other professional situations. Course addresses language functions (such as giving and receiving performance feedback, handling complaints, agreeing/ disagreeing etc) that occur in different business more...

Managing Diversity ... who direct a culturally diverse staff or serve a diverse customer base. Adopt greater flexibility in communicating with members of different cultures to get the results you want. Learn to recognize and avoid potential cross-cultural conflict situations and areas for miscommunication. Identify, define and analyze workplace problems that arise from cross-cultural miscommunication and develop more...

From The Modeling Agency

Predictive Analytics and Data Mining - Strategic Implementation

...SINESS EXECUTIVES AND FUNCTIONAL MANAGERS: Risk Managers, Customer Relationship Managers, Business Forecasters, Inventory Flow Analysts, Financial Forecasters, Direct Marketing Analysts, Medical Diagnostic Analysts, eCommerce Company Executives TECHNOLOGY PLANNERS: Who survey emerging technologies in order to prioritize corporate investment CONSULTANTS: Whose competitive environment is more...

From Fathom Corporate Training

TIME MANAGEMENT FOR SALES TRAINING WORKSHOP

...to better manage their time to meet internal and external customer requirements. Participants learn to effectively address those customers who are high maintenance and who take more time and resources from sales. The time management workshop for sales teaches students how to set goals and stick to those goals despite changing priorities and interruptions. It helps salespeople re-tool their own more...

CUSTOMER SERVICE SKILLS WORKSHOP

...customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening "sea of competition" are not only slim, they will continue to get slimmer in the future! Studies show that 70% of the reason more...

CONSULTATIVE SALES TRAINING WORKSHOP

...customers voice about sales people? It is that sales representatives simply dona ™t take the time to listen. They "tell" and attempt to sell prematurely. Consultative selling means: To first uncover and fully understand the goals, problems and needs of the customer, then, and only then, offer options and recommend relevant solutions. This intensive, hands-on, exercise driven program more...

From Anchor Planning Group

Customer Service

...Customer Service is key to an organizationa ™s success at every touch point. To cultivate a spirit of exceptional customer care within your organization, Anchor offers the CARE Customer Service Workshop. This workshop is designed to introduce your entire organization to a customer service model that is applicable at all levels while complementing and building on your own customer more...

From TrainSmart, Inc.

Improving Customer Service Skills Workshop - Customer Service Training Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations. more...

From Fathom Corporate Training

Internal Brand Training

...customer service experiences that didna t quite live up to our expectations of a brands promises. Service intensive businesses have theya re work cut out for them because human beings complicate service delivery. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points. Even when an employee provides more...

From TrainSmart, Inc.

FISH Training This course inspires employees to improve customer service, be creative and create positive energy and attitude. more...

From Fathom Corporate Training

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE

...customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies show that 70% of the more...

From Mobile Technical Institute

Exceptional Customer Service

Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer more...

Customer Service Esentials

...customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key factors in more...

From Performance Evolution, Inc.

The H-factor in Management

...f your product or services. Having a negative impact on customer perception. Costing your organization money. Using these criteria as a guideline, The H-factor in Management will help you identify potential targets. Often, this exploratory process will trigger ah, ha moments. Areas that may have long frustrated your organization, such as failure to follow procedures, improper more...

From CAL Business Solutions

Accounts Receivable and Collections Management Topics covered include: Customer Entry, Transaction Processing, Transaction Maintenance, Cash Receipts, Troubleshooting, Receivables Reports and Inquiries, and more. The first half of the day will be spent on what users need to know to do the most common tasks in AR. The second half of the class will focus on the Collections Management module of GP, as well as, SmartList, reports and inquiries. more...

From TechKnowledge Systems

How to Determine a Fair Price If you hate estimating and dona ™t get proposals out on time, if you dona ™t feel confident about your prices or your jobs arena ™t coming on budget, if you want a fast, accurate, simple and inexpensive estimating system you can use with or without a computer, you should attend this seminar. You will leave understanding that the world is full of talented poor people and that you may more...

From Innovara, Inc

Marketing Plan In Action Open Seminar (Thailand)

...nect the analysis of market environment, segmentation and customer value mapping, competitive assessment, setting qualitative and quantitative brand objectives, to establishing core and supporting strategies, and all the way to result-oriented tactical plans that are consistently linked to preceding steps. Participants will also learn to develop and present an executive summary of a global more...

From Sybeq

Six Sigma Green Belt Training - Understand the Six Sigma Methodology for process improvement - Learn about the DMAIC cycle in Six Sigma projects - Learn how to apply tools at each phase of the DMAIC cycle - Using a Simulated Six Sigma Project participants will go through a DMAIC cycle - Participants will receive course completion certificate and the 'Green Belt Primer' - Participants can take an online exam to complete more...

From Virtues Village LLC

CORPORATE WOMENS RETREAT TRAINING

...ce and enhance the culture of the organization (wellness, customer service, employee relations, corporate values, leadership). Would it be a bonus if these same tools can be applied at home (parenting) and in your personal life (relationships)? This training will enhance: the language you use, your ability to recognize the gifts and lessons in all experiences, your ability to establish clear more...

Womens Retreat in Costa Rica October 8-15, 2011

...ce the culture of your organization (relational wellness, customer service, corporate values, leadership). Would it be a bonus if these same tools strengthen parenting skills and uplift your home environment and provide tools to improve personal and professional relationships? This training will improve your ability to: communicate clearly and effectively; recognize teachable moments, the more...

From Professional Education Strategies Group, Inc

Defining and Writing Better Requirements

...customer requirements is an essential and important first step to successful software projects. This seminar provides proven, trusted methods for identifying, analyzing, specifying and documenting better user requirements for software projects. What You Will Learn a How to identify user reqruirements a Common requirements definition problems and what to do about them a more...

From The Hospitality Training Company

Service Excellence Customer service proficiency at its best. Staff are taught how to provide exemplary service and a positive guest experience in all situations. We give your staff the tools they need to improve your business. We teach your saff and management how to make every customer service experience exceed expectations. Training takes place on location, with staff on site. more...

Mystery Shop After an initial consultation we visit your business unannounced and compile a detailed overview and analysis of the customer service experience. Beginning with the first contact, usually a reservation made over the phone, to the exit we provide a service audit for you to see your business as your guest does. Management are given a copy of the report along with recommendations. A coaching session more...

From LBMC Technologies, LLC

Microsoft Dynamics GP Receivables Management - Knoxville This course develops in-depth knowledge of the accounting functionality available in the module of Receivables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up customer and sales person accounts, handling daily and period-end procedures, and developing problem-solving techniques. more...

Microsoft Dynamics GP Receivables Management- Nashville This course develops in-depth knowledge of the accounting functionality available in the module of Receivables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up customer and sales person accounts, handling daily and period-end procedures, and developing problem-solving techniques. more...

From Service Strategies

Support Manager This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers. The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the more...

Account Management for Support The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to create customer value, improve client loyalty, and generate new, profitable revenue. more...

Support Professional

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge. more...

Support Specialist

...oblem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business practices skills more...

Problem Solving and Troubleshooting Workshop ...lution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective communication more...

Support Representatiive

...customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer more...

From Parts Now! LLC

HP Color LaserJet 3000 3600 3800 CP3505 Series Printer Repair Training This one day color course focuses on the very popular color LaserJet 3000, 3600, 3800 and CP3505 series of printers. They all use one common print engine yet run at different speeds to satisfy different customer needs, thus youa ™ll see these in a number of businesses. This course will look at the color imaging process, paper path, menus and specialty menus including printer diagnostics more...

From Nextec Inc

MCDST - Microsoft Certified Desktop Support Specialist

... certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide. The MCDST credential is for IT professionals working in the typically more...

From SAI Global

SQF-2000 - Implementation Course

In response to the demand by increasingly more educated consumers throughout the world for access to safe, quality fooda and a significant and heightened awareness of the importance of food safety, public health and other developing social issuesa SAI Global is pleased to offer this informative two-day course in how to implement a safe quality food (SQF) management system. The SQF-2000 a more...

From Situation Management Systems, Inc

Savvy Influencer

...luence for over 30 years. Our experience and unparalleled customer service makes us a trusted partner in your endeavors to build this competencya a competency that will help you become more effective when working with others to achieve positive outcomes for yourself and your company. After attending, participants will: * Positively influence others with or without the benefit of more...

From Knowledge Source Inc

Controlling Project Risk Managing Threats and Promoting Opportunities ...lower cost, savings in time, higher quality and a happier customer. The advantages to proactive management of risk are enormous, but how can we do this in a way that actually works? The Solution This advanced project management course moves beyond the standard project management curriculum by explaining how to manage both negative and positive risk: threat and opportunity. You will be led more...

From Laser Recharge of Texas

Train the Trainer Program - Laser Printer Repair

Train the Trainer Workshop Train the Trainer Programs teach Trainers the essential skills to transfer knowledge to adult learners in a way that is educational, interesting and interactive. Our customized, on-site "Train-the-Trainer" workshop is for the managers, supervisors, new training professional and non-professional trainers who are called upon to develop and conduct training sessions on a more...

From Management Training Systems, Inc.

Building High Performing Teams ...ies and procedures, relaying key concerns to and from the customer, and presenting information in formalized briefings. BUILDING HIGH PERFORMING TEAMS offers participants an opportunity to prevent breakdowns in communication and productivity and to increase team effectiveness. Effective team building is directly related to presenting information so that others understand and perceive it more...

From Parameter Security

Certified Ethical Hacker Certification CEH ...eport and remediate * Protect company trade secrets, customer and employee data, etc. * Implement an offensive approach to security * Develop multi-level security practices to minimize security leaks What will I learn? * Learn evasive techniques hackers use * Scan, test, hack and secure systems * Gain hands-on experience to increase network security * more...

From Brad Worthley International

Desire Success for Life Business The only thing that keeps people from achieving their goals or dreams is desire. Why do so many people want to lose weight, build their dream home, have a great relationship, or get the promotion they have always wanted but only a small percentage ever achieve it? Two people with the exact same skill set will end up with two different lives because one of them a chosea to desire the things they more...

From EBG Consulting, Inc

Agile Requirements Collaborating to Define and Confirm Needs Learn the essential principles and practices of requirements development and management in an agile context. This training focuses on the "now view" (iteration-level) of requirements within the context of the overall product/ portfolio ("big view") and product releases ("pre-view"). You'll learn practical techniques for defining concise user stories that form the basis for development and more...

From Convasis Web 2.0 Institute

Web Development and Design Course Our intense workshop will teach students how to create: * A Corporate Website in Flash * A Social Network (similar to Facebook, MySpace, Hi5) * An Online Store (e-commerce like amazon. com, zappos. com) * Work with JOOMLA (leading CMS on the internet) * HTML/ CSS * Online Marketing (Search Engine Optimization) At the end of the program all students will have fully functional websites. more...

From Manners That Sell

Manners That Sell - Adding the Polish that Builds Profits

Manners That Sell teaches your employees how to interact with customers and clients using courtesy, rules of good manners, respect and instructs them on how to handle themselves at business or networking events. Give them the competitive edge they need to build profits. more...

From Canvas InfoTech Inc

QA Training at CANVAS INFOTECH STARTING MID DECEMBER 08 ...nvironment, QA Environment, UAT environment, QA Sign off, Customer sign off, Go/ No Go decision) a QA Roles and Responsibilities a QA Analysis a Software project Roles and responsibilities a Manual testing and Automation testing a Types of Software Testing? White Box / Gray Box / Black Box a Demonstration of many live products a Overview of Software Development Life more...

From Career Wit

Career Workshops Workshops are self-paced online training sessions or consultant-led. Includes activities to better help the understanding of the steps of the job search process, interviewing, resume writing, and professional development. Completion time will vary based on selected workshop and method of delivery. User and password log in information will be provided to access each purchased online training more...

From Vtechnocrat Solutions

SAP FICO Instructor led Online Training

... 6) Clear Normal Items Accounts Receivable 1) Create Customer Account Groups 2) Create No Ranges for Account Groups 3) Assign No Ranges for Account Groups 4) Define Document types and Number Range 5) Create GL Accounts a Sales A/ c and Sundry Debtors A/ c 6) Create Customer Master Records 7) Sales Postings 8) Display Customer Master Account 9) Open Item Management 10) more...

From ActionStrategy

STRATEGY QUICKSTART Improve Strategic Focus and Execution in 30 Days "This was the most focused and results-oriented strategic planning session I have ever attended." a UAPCS Board Member Your organizationa ™s growth and profitability in 2012 require your leaders to be competent in 3 critical areas: Strategic Thinking, Strategic Planning and Strategy Execution. Unclear goals, losing sight of priorities and lack of accountability are often causes of poor more...

From Strategic Training Concepts, LLC

Security Officer Registration Act SORA Comprehensive This course is a requirement in the State of New Jersey for anyone seeking employment as a security officer. The course and curriculum are regulated by the New Jersey State Police. In addition, there are 4-hours of PC Introduction and Administration which allows the student to register, comply and facilitates the processing of the initial application and certification procedure with the New Jersey more...

From Case Western Reserve University - Executive Education

Process Improvement for Service Operations Yellow Belt Training and Certification Mar 27 28 2012 ...on, project definition, process maps, SIPOC, supplier and customer requirements validation, measurement systems, affinity diagram, Pareto chart, trend chart, histogram, fishbone diagram, 5-why analysis, scatter plots, FMEA, error-proofing, control charts and control plans. Case studies relevant to the participant group will be used to apply the tools to the Six Sigma framework. The DMAIC more...

Negotiations Made Easy Oct 25 2012 ...future deals. Whether the deal is an external sale to the customer, launching a new enterprise or discussions with investors, board members, and internal customers, at the heart of every negotiation is a The Power of Nicea a getting what you want by helping the other side get what it wants. In this highly motivating and practical session, learn a straight-forward, immediately applicable more...

Strategic Decision Making and Execution Oct 11 2012 ...of operational excellence thata ™s needed to satisfy customer expectations; and to build a fast, flexible, and flat organization. Studies show that organizations that outperform the competition over the long term learn how to balance and sustain four primary practices (highlighted above), and at least two of four secondary practices (e. g., creating a talent rich organization; developing a more...

Process Improvement for Healthcare Yellow Belt Training and Certification Sep 12 & 13 2012 This course provides healthcare managers with the ability to apply process improvement and quality concepts to Six Sigma projects. With case studies and examples tailored specifically to the healthcare industry, individuals will understand the relevance, utility and impact of various methodologies and tools to their specific objectives. Specifically, the course will provide an understanding of more...

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