Customer Telephone Seminars - Training Resources

Improve Productivity While Staying Compliant: Implementing Quality Procedures ...customer delivery and quality problems (high reject rates across the supply chain) are unaware of the increased costs of tracking, repairing, scrapping and redelivering key products. When the discussion whether lean, six sigma and/or supply chain techniques are singularly the most effective way of dealing with quality problems, you miss the opportunity of using a blended and robust approach.  more...

Using Social Media in Collections ...ial media web sites and new technology to maintain a good customer base, keep good paying customers on track, and find and collect from past due customers. Learn how these popular web sites can improve your collections, what some of the most common mistakes are when using these web sites and how you can avoid them. Collections managers, credit managers, presidents, vice presidents,  more...

How to Succeed at Selling to Difficult Customers ...Customers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and profitable  more...

Telephone Collections: Do's and Don'ts - Surviving the Jungle ...on staff members in these creditor settings face mounting customer difficulties and tighter compliance environments. This teleconference will help you understand the importance of developing an effective recovery strategy for optimum success while operating in a compliant and ethical manner. Techniques for managing the process and creating the proper collection culture within all business  more...

Best Practices in Commission Pay Plans ... highly paid, remote from headquarters and entrusted with customer relationships (very valuable assets). A properly designed commission plan clearly and personally communicates the strategy of the organization to resources that have direct impact on financial performance. The design and deployment of a new commission plan can create a 5-10 percent uplift in revenue in a single year. However,  more...

GSA Price Reduction Clauses (PRC) in Contracts ... guarantees that GSA receives a contractor's most favored customer pricing upon award and protects it from any lower pricing being offered to other categories of customers without extending the same courtesy to the federal government. It is essential that contractors understand the requirements of the PRC and have adequate procedures in place to ensure compliance. This teleconference will focus  more...

Automated Meter Reading and Advanced Metering Infrastructure: A Guide for Municipal Water and Energy Utilities ...ystems are evolving to meet municipal needs for efficient customer service, infrastructure management and conservation. But, acquiring and successfully integrating automatic meter reading/advanced metering infrastructure presents unique challenges to municipal utilities. Procurement policies, physical and organizational infrastructure, information technology integration considerations,  more...

Enabling Loan Processes with Paperless Files nLenders today face a variety of challenges - loss mitigation, fraud detection, audit compliance, underwriting and risk mitigation; and access demands on loan documentation are greater than ever. This teleconference will help you understand the benefits and potential pitfalls of paperless loan files, the considerations that must be made in choosing and implementing paperless systems, and the ways  more...

Getting to the Root of Root Cause Analysis ...sked with fixing the processes that lead to failures. The customer wants "faster, better, cheaper" but we are delivering "slower, worse and costly." Failure can mean not meeting a customer requirement. It can relate to form, fit and function. Failure can also mean destruction, injury or death. n nWhere do we start looking for answers? How do we get to the real root cause so that we can provide  more...

Payment Fraud ...customers are who they say they are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today, it is only a matter of time before your company becomes a target. As a business owner you need to understand the signs to look for that an order may be bad. You need to  more...

Optimize Your Workforce Scheduling nFor many companies, scheduling the workforce can become a nightmare. Because labor is a significant cost of production, management is often under pressure to keep their workforce lean and flexible. The aim of workforce scheduling is to balance constraints to ensure that the right people with the right skills are in the right place at the right time. Workforce planning provides a systematic  more...

How to Get Your Prospect to Move From "I ll Think It Over" to Yes! ...rive you crazy when you hear the following responses from customers: "I'll think it over" or "Get back with me" or "Let me get back with you on this?" n nOften these phrases can be the kiss of death to your deal or project. Let's face the truth - when you hear someone give those replies, most of the time they're not moving in a positive direction. This teleconference will tell you specifically  more...

Construction Project Closeout: Is Your Customer Satisfied? ...customer is satisfied at project completion - register for this thorough teleconference today. You'll learn the proactive strategies you need to make sure project closeout goes smoothly and you're not spending the final days dealing with claims and complaints. n nOur expert will give you tips on establishing a bulletproof closeout checklist, handling move coordination and dealing with owner  more...