Customer Web-based Seminars - Training Resources
Customer Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Webucator
Customer Service Training
...customer service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide
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Customer Service over the Telephone
...customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and
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Advanced Adobe Captivate 4 Training
In this advanced Captivate training class, you will learn Captivate
'
s higher-end functionality while improving your production skills via project templates, design templates, advanced actions and scripts. You will learn to collaborate with team members via Captivates
'
powerful commenting features. You
'
ll enhance your users experience via variables that will make it seem like each eLearning
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From Sarci Automation Solutions Pvt. Ltd.
Business Strategy Foundation
How strongly placed are you in formulating, understanding and executing your company business strategy. Get the foundation to successfully lead & grow the business.
The a Business Strategy Foundationa program is designed to help entrepreneurs or future business leaders get a perspective of how business strategy can be formulated and executed. It is delivered in a pragmatic, interactive
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How strongly placed are you in formulating, understanding and executing your company business strategy. Get the foundation to successfully lead & grow the business.
The a Business Strategy Foundationa program is designed to help entrepreneurs or future business leaders get a perspective of how business strategy can be formulated and executed. It is delivered in a pragmatic, interactive
more...
Building Product Strategy
A one-day hands-on workshop that helps to drill through the market delivery chain and find where you could add customer value.
The outcome would be a draft plan of understanding customer need, market segmentation, value proposition being offered and the overall product strategy.
Suitable for both existing and new product offerings. Especially helpful for teams working on new ideas or
more...
A one-day hands-on workshop that helps to drill through the market delivery chain and find where you could add customer value.
The outcome would be a draft plan of understanding customer need, market segmentation, value proposition being offered and the overall product strategy.
Suitable for both existing and new product offerings. Especially helpful for teams working on new ideas or
more...
From SAP BPC Training
SAP BPC TRAINING by an Expert with Several Implementations Expertise
SAP BPC Training in NetWeaver 7. 0 or OutlookSoft 7. 0 with placement assistance
SAP BPC demo ---- Nov 19th & 20th.
Call +1 802-522-9268(US) or Email : sandhya@cloneskills. com
CloneSkills powered by stanford Alumni, we offer a "Role Based Learning Solutions in BPC", in our BPC training we dona ™t teach tool set, we teach business solutions. Our BPC Competency Development Program
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From Xsys Software Technologies
Live IEEE Projects IEEE Projects Final Year Projects Embedded Projects Network Security Projects Digital Image Processing Projec
Xsys Software Technologies is providing Live Project Internship for the Final Year Students of different Universities.
Our support in the academic and R&D projects will help students to gain real time experience of doing live projects in latest technologies.
Currently we are working on High End Domains such as Advanced java, J2EE and .Net.
Basically we are into development of
1) IEEE
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From Business Expert Webinars
Use Customer Service to Win Loyal Clients
...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will
more...
Advanced Customer Service Planning for Services Firms
...titude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their clients are satisfied only to find out that they aren't, as they leave for the competition. Not only don't dissatisfied customers
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Customer Service for a Social Media World
...esigned To Delight Your Clients For Retention and Growth
Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a
more...
Create a Client Experience to Grow Your Financial Advisor Practice
Strategies for Developing a Consistent, Memorable Impression
Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients
more...
A Seat at the Table
...solutions
Use a simple, analytical matrix for developing customer strategies
Develop a first-call approach to help you build stronger connections with prospects particularly at the senior executive level
Handle prospect discovery conversations using the FOCAS Questioning Model
As an added bonus, you'll receive Marc's white paper, 'Taking Your Seat at the Negotiations Table,' a conversation
more...
Cash Flow Strategies for Entrepreneurs
...s to questions like these:
What happens if I lose a big customer?
Is it time for another salesperson?
What can I do now that my supplier raised their prices?
How much working capital do I need?
Resorting to past experience, intuition, mentors, or best guesses in the hopes that this is enough information to make the right choices is a very risky 'fallback' measure considering all the
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Customer Service Strategies to Increase Revenue
...Customer
When dollars are tight, customer loyalty is easily lost. When the service with your company slips due to budget cuts, the customer exodus becomes massive compounding your bottom-line issue. You can't afford to have your customers feel your pain as they represent a tremendous opportunity to grow your business. It s critical to deliver WOW! customer service even when dollars are tight.
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Brand Busters: How What You Say And Do Can Ruin Your Reputation
...customers seem confused when they interact with your sales or customer service departments? Have you had trouble getting the clients or projects you really want? Is your marketing and advertising failing to bring the results you need?
It could be that you re busting your brand sending out signals through your words and actions that contradict the brand image you want to project. By reviewing
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How to Handle Customers Who File for Bankruptcy
...Need to Know Before Working With A Claims Trader
Another customer filed for Chapter 11 bankruptcy and the pain sets in that you will never see a penny of the outstanding receivables. Then, the call comes from a claims trader who offers you sixty cents on the dollar for the outstanding debt. It's as if a fairy has come to rescue you It's all too tempting, but there are legal risks when selling
more...
Develop A Marketing Plan to Retain and Grow Your Customer Base
...Customer's Buying Habits
You've heard it before. It's much more costly to find a new customer than to expand the buying relationship with an existing one. While the concept is not new or revolutionary, most companies don't know what drives their customers to buy, and what else they can sell them. Worse yet, they leave the door wide-open for their competitors to steal their customers.
more...
Use Customer Service to Win Loyal Clients
...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will
more...
Lead Generation Techniques in a Slow Economy
People Are Still Buying, But Are They Buying From You?
Media is bombarding us with stories of economic doom and gloom, but everywhere you look there is proof that people are spending money! Football stadiums are still packed every Sunday, stores are full of shoppers and restaurants are full of patrons.
People are being pickier with how they spend their money. Your challenge is how to get them to
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How To Build A Million-Dollar Business
Remove The Obstacles That Prevent Business Success
You set out to create a million-dollar business. What you have is a J.O.B. -- Just Over Broke. The painful realities of owning a business being tied to the office 24/7, putting out fires and managing employees have left you in tactical mode. You're stumped as you try to re-discover the strategic mindset you had when you launched your business.
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Business Development Secrets for Consultants
Techniques that Get Clients Knocking Down Your Door!
Business consulting generates over $100 billion in annual revenue yet, my phone isn t ringing. Welcome to the harsh reality of owning a consulting business, where working hard and knowing your stuff isn t enough to fill your client roster or your bank account. If you don t want to crawl back to the world of corporate employment, you need to
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How to Build a Million Dollar Database There s Power In Who You Know!
...eferral relationships.
1. Learn how to attract and 'woo' customers in to doing business with you
2. Learn how to communicate in a way that lands you new business, repeat business and referrals
3. Learn how to close 40% more business just by following up!
4. Learn a proven, turn-key system that helps you generate repeat business with your existing customer
relationships and referral sources
5.
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Use Customer Service to Win Loyal Clients
...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will
more...
Create a Client Experience to Grow Your Financial Advisor Practice
Strategies for Developing a Consistent, Memorable Impression
Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients
more...
Become Your Prospect s Trusted Advisor
...by compelling content. She empowers her clients to create customer-centric nurturing programs that leverage strategic story development to engage prospects until they are sales ready. Her clients experience results like an increased 375% of sales-ready leads in 8 months which translate into millions of dollars added to sales pipelines. But, marketing isn't just about generating new demand.
more...
Increase Lead Generation with Social Media
...by compelling content. She empowers her clients to create customer-centric nurturing programs that leverage strategic story development to engage prospects until they are sales ready. Her clients experience results like an increased 375% of sales-ready leads in 8 months which translate into millions of dollars added to sales pipelines. But, marketing isn't just about generating new demand.
more...
The Tao of Creating Customers for Life
...Customers for Life are the answer to every sale and marketing professionals dream. Customers that are loyal, that provide good margins, that offer sincere valuable referrals are the type of customers we want for life. 'The TAO' translates from Chinese to be the way. So the way of creating customers for life is what this webinar is all about.
Taken from three years of research, we are shown
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Create a Sticky Lead Nurturing Process
...by compelling content. She empowers her clients to create customer-centric nurturing programs that leverage strategic story development to engage prospects until they are sales ready. Her clients experience results like an increased 375% of sales-ready leads in 8 months which translate into millions of dollars added to sales pipelines. But, marketing isn't just about generating new demand.
more...
How Marketing Can Help Sales Sell More
...ish marketing-to-sales programs that dramatically improve customer acquisition. She ll show you how improved alignment increases selling time, eliminates wasted leads and boosts the results sales reps can achieve. Marketers have an unprecedented opportunity to facilitate sales enablement programs that propel alignment because salespeople win more often as a result.
In this webinar, you ll
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How to Create Profitable Customer Relationships
...eting ROI Into Client Retention
Has your business lost customers in the last 5 years? Can your business afford to spend dollars recruiting new customers only to lose those customers to your competition? Technology and globalization have created a very competitive business climate making it more difficult and more expensive to attract and retain customers. Your company s success is based on
more...
Customer Service for a Social Media World
...esigned To Delight Your Clients For Retention and Growth
Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a
more...
How to Handle Customers Who File for Bankruptcy
...Need to Know Before Working With A Claims Trader
Another customer filed for Chapter 11 bankruptcy and the pain sets in that you will never see a penny of the outstanding receivables. Then, the call comes from a claims trader who offers you sixty cents on the dollar for the outstanding debt. It's as if a fairy has come to rescue you It's all too tempting, but there are legal risks when selling
more...
From G-CEM (Global- Customer Experience Management)
TCE Total Customer Experience Model Building e-Workshop for Financial Services
...Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. The content of this program is based on the U. S. patent-pending Branded CEM (Customer Experience Management) Method, invented
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From Business Expert Webinars
Find Buyers Who Are Ready to Buy Now!
Learn to Identify the Trigger Events That Motivate Prospects to Buy
'I have lot of business in my pipeline, but very few deals are closing.' Adding prospects to a sales pipeline is easy but if they aren t ready to buy, you ll waste precious time that could be better spent pursuing accounts that are ready to sign. Although the economy is in strife, people are still buying. The key is to identify
more...
Conduct a Brand Audit Does Yours Pass the Test?
... to charge premium prices, build company value, and build customer loyalty resulting in decreased cost of sales and increased profitability. How do you know if your brand is aligned so that your marketing dollars are invested correctly and is generating the expected results?
Shannon Kavanaugh, president and founder of Go-To-Market Strategies, has helped hundreds of companies leverage their
more...
A Seat at the Table
...olutions
Use a simple, analytical matrix for developing customer strategies
Develop a first-call approach to help you build stronger connections with prospects particularly at the senior executive level
Handle prospect discovery conversations using the FOCAS Questioning Model
As an added bonus, you'll receive Marc's white paper, 'Taking Your Seat at the Negotiations Table,' a conversation
more...
From Business Training Works, Inc.
Online Customer Service Training
Customer Service Excellence Online Training Program. Explore all of the elements of customer service in the online version of Business Training Works' onsite program: Customer Service Excellence.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
