Customer Web-based Seminars

Data Integration for Data Mining with Talend Open Studio OS ...he many data integration procedures necessary to create a Customer Analytic Record (CAR) suitable for data mining operations. Talend OS is an Open Source tool; the client version is available for free download. The Talend company charges for the client/ server version of the tool and any support required for its installation and use. Data integration tools like Talend perform three classes of  more...

Data Mining for CRM using STATISTICA Data Miner ...customer relationship management (CRM) and the STATISTICA Data Mining10. 0 interface. You are introduced to the different learning methods of parametric statistical analysis and data mining analysis, and introduced to the practice of combining several modeling algorithms (ensembles) to predict customer responses. The methodological emphasis of this course is focused on the automatic and  more...

Data Mining for CRM using SAS-Enterprise Miner ...customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful prediction of customer response patterns. Customer behavior is modeled in longitudinal data sets using  more...

Call Center Social Media Certification - Live Online - May 9-11 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Social Media Certification - Live Online - October 3-5 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Quality Assurance Certification - Live Online - September 5-7 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - June 6-8 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - March 7-9 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Workforce Management Certification - Live Online - August 1-3 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Listening for Tech Entrepreneurs ...they wonder why they're not getting funding, a market, or customers. A major factor in this challenge is the lack of well developed listening skills. Many tech entrepreneurs have no idea how they listen, let alone if their listening habits are appropriate for the situation they are in. This workshop will enable tech entrepreneurs to understand themselves, colleagues, customers, funders  more...

Customer Service Training ...customer service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide  more...

Customer Service over the Telephone ...customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and  more...

MOC 8824 - Sales Order Processing in Microsoft Dynamics GP 10.0 ...ass shows you how to easily manage the life-cycle of your customer ' s order from the initial quote to the shipment documentation and final invoicing. You learn how to perform additional functions setting up process holds for quality assurance and linking order documents to purchase orders.A thorough understanding of these topics allows you to boost sales order processing productivity and help  more...

Advanced Adobe Captivate 4 Training In this advanced Captivate training class, you will learn Captivate ' s higher-end functionality while improving your production skills via project templates, design templates, advanced actions and scripts. You will learn to collaborate with team members via Captivates ' powerful commenting features. You ' ll enhance your users experience via variables that will make it seem like each eLearning  more...

Better Methods To Control Tools Fixtures in Production ...ing disruptions, sometimes leading to shipping delays and customer dissatisfaction. How many times have you been ready to produce, only to discover the tool was missing or non-usable? In this 1-hour FREE webinar, we will explore some specific techniques for better managing the quality and availability of tools and fixtures. We will review tool and fixture maintenance requirements, including  more...

How to Dramatically Improve the Quality of Your Shipment ForecastsTechniques to Improve Forecast Inputs ...rocess and inventory will surely balloon at the same time customer shortages increase. When forecasting is an afterthought, no one is happy! To be presented on January 19, 2012. This montha ™s powerful 1-hour 3rd Thursday - a Operations Improvement Seriesa Webinar has five important objectives: 1. Learn how to organize for improved forecasting, including the role of the a Chief  more...

The Most Important Metrics For Measuring Supply Chain Performance ...et of activities. Common cycle time metrics include: a Customer Order Promised Cycle Time a Customer Order Actual Cycle Time a Manufacturing Cycle Time a Purchase Order Cycle Time a Fill Ratea the rate or quality of completing a required or set of required activities. Common fill rate metrics include: a Line Count Fill Rate a SKU Fill Rate a Case Fill  more...

Constructing a Component Criticality Matrix A Better Way to Identify Important Components ...o manage the part, its inventory levels and its impact on customer service. This montha ™s powerful 1-hour FREE 3rd Thursday - a Operations Improvement webinar has three important objectives: 1. To learn what a Component Criticality Matrix is and how to construct one. 2. To learn how to interpret the results of a Component Criticality Matrix and how to connect interpretations  more...

Better Methods for Calculating Safety Stock Service Levels This FREE 1-hour webinar addresses some techniques for reducing safety stock and still meeting target customer service levels. Specifically, this program will present some new ideas in safety stock and service level management by utilizing a unique modeling instrument that simulates safety stock, service levels, stock-outs and inventory investment from a random stream of demand over multiple  more...

Best Practices in Complaint Management - Webinar By GlobalCompliancePanel ...customer feedback about a medical device's performance or safety is a strong indicator of whether a firm's manufacturing process is in control. This feedback is therefore subject to many requirements in both the QSR and ISO 13485. Failure to follow up on complaints about medical devices is among the most frequently cited observations on FDA-483s. Wednesday, November 2, 2011 10: 00 AM PDT  more...

SAP FICO Online Competency Development Training program ...ber ranges/ Assign number ranges 19. Tolerance group for customers/ Customer master data/ Reconciliation account/ sales inv posting 20. Payments from Customers/ Open item management/ Discount allowed/ Dunning 21. Special G/ L transactions/ Define Dunning Procedure/ Assign Dunning Procedure 22. Asset Accounting- Sub Ledger 23. Chart of Depreciation/ Depreciation Area/ Assign COD to Company  more...

Business Analyst Competency Development Program ...eliver the highest quality consultants to our Clients and customer. As a consulting company, we help organizations to work smarter and grow faster. We consult with our clients to build effective organizations, innovate & grow, reduce costs, manage risk & regulation and leverage talent. Who should attend? a Entry-level IT Business Analysts a Non IT professionals aspiring to get into  more...

Failure Mode Effects Analysis FMEA - The Tool of Choice to Improve Product and Process Reliability and Efficiency While Reducin ...pment, process improvement projects. It helps to increase customer satisfaction, by proactively addressing failures that keep us from meeting critical customer requirements in processes or products. It reduces product development costs operational risk. Join Dr. Anthony Tarantino, a Six Sigma Master Black Belt for an interactive session to learn how and when to deploy FMEA in your organization.  more...

Webinar on Specification Development - By GlobalCompliancePanel A good specification not only defines the product and process being purchased by the customer, but also serves as an extension of the purchasing contract.  more...

Understanding good Closed Loop CAPA system - Webinar By GlobalCompliancePanel This webinar will present how organizations can pursue continual improvements and address the concerns of non-conformances and develop corrective/ preventive actions to prevent the repetition of these occurrences in the future. Increased regulatory pressures, the latest customer mandates and internal quality initiatives are requiring companies to take a proactive and automated approach to their  more...

Conducting Successful Product Complaint Investigations - Webinar By GlobalCompliancePanel Overview: This webinar will provide valuable assistance and guidance to the life sciences manufacturers engaged in various aspects of product complaint investigations. An effective complaint handling system is an extremely important part of any quality system. Manufacturers should understand that any complaint received on a product shall be evaluated and, if necessary, thoroughly investigated  more...

The Most Common Problems in FDA Software Validation Verification- Webinar By GlobalCompliancePanel ...audit an internal IT system, anticipating an audit from a customer, preparing for the inevitable FDA inspection, or a vendor wishing to clearly demonstrate a software product is Part 11 compliant, this teleconference will give both old hands and new staff the practical information needed to understand the applicable regulations and solid methods to document compliance. * FDA inspectors are  more...

Webinar on Cloud Computing SaaS - Webinar By GlobalCompliancePanel ...l present the best practices for the validation of a SaaS Customer Relationship Management (CRM) Solution. Our presentation will offer an introduction to cloud computing and explain the benefits of using a SaaS system. We will detail the differences between a Conventional Implementation and a SaaS Implementation Methodology. A SaaS CRM system will be utilized as an example to discuss what  more...

A Comparison of the Pharmaceutical and Medical Device Good Manufacturing Practices - A Study of Similarities and Differences - W ...and conforms to the appropriate quality standards to meet customer and user needs. You are also aware that there is a paradigm shift from an emphasis on compliance to an emphasis on quality based systems. An understanding of this paradigm shift can be gained by comparing the compliance based Pharmaceutical GMPs with the Medical Device Quality System Regulation. ICH-Q7A will be included  more...

Chemical Control for Food Manufacturers Ingredient Cleaning and Hazardous Materials - Webinar By GlobalCompliancePanel ...nimize risk, resulting in better risk ratings and greater customer confidence. While regulatory and audit guidelines can be vague at best, auditors have increased their vigilance in this area due to the recent focus on biosecurity and food safety. Learn and teach your team to implement a world class program that will protect your organization and exceed your customers expectations. Areas  more...

Internal Audits Maintaining your Quality Systems at the Ready - Webinar By GlobalCompliancePanel ...overies. Untimely repairs affect productivity as well as customer order fulfillment. A systematic approach to maintenance is critical to operations, quality and safety. Areas Covered in the Session: * How to prepare an audit policy and program * A sample checklist for documenting audit results * What to look for * Where to look * Establishing evidence of  more...

Preventive and Corrective Maintenance Protect your assets Protect your consumers - Webinar By GlobalCompliancePanel ...customer expectations of the maintenance function. An overview of industry best practices and a review of some leading software solutions. Why you should attend: Maintenance is often found to present the greatest area of opportunity for improvement in the food safety chain. Lack of control of parts and condition of equipment often contributes foreign material to the product resulting in  more...

The Process Approach to Auditing - Webinar By GlobalCompliancepanel Overview: The structure of ISO 9001: 2000 provides a focus on the processes that comprise the quality management system (QMS). Also, the general requirements laid out in Clause 4. 1, the foundation for auditing a process-based system, are taken up for discussion at this webinar. There are eight basic processes that an organization must have to function effectively. These are: *  more...

Introduction to Operational Risk - Webinar By GlobalCompliancePanel ...l fraud, external fraud, anti-money laundering, know your customer, etc. This three hour webinar is designed to provide an introduction to operational risk management including the major frameworks and standards in use today and simple techniques you can apply to reduce both legal risk and the risk of financial crimes, and guidelines to institute a systematic approach to operational risk.  more...

Know Your Customer - The DEA Due Diligence - Webinar By GlobalComplaincePanel This training will cover several recommendations to improve Due Diligence when distributing Schedules II through V controlled substances and regulated chemicals to your customers and what steps can be taken to prevent the illicit use or diversion of any product sold to a customer. As a firm handling these products, you will get a better understanding of what is required from a DEA registered  more...

Complaint Handling in Compliance with FDA and ISO Regulations - Webinar by GlobalCompliancePanel This session will include the requirements for defining, documenting, and implementing a complaint-handling system, including the requirements for complaint review, investigation, and corrective action, as well as the ISO-specific implications. This session will discuss the best way to document customer feedback, what constitutes a complaint, and what do with "non-complaint" feedback. Also  more...

Food Traceability Program and Efficacy Verification - Webinar by GlobalCompliancePanel ...ssary to achieve an effective result will be presented. A customer perspective on the importance of product traceability from a customer perspective will be shared with the attendees to bring justification for team support of these time consuming exercises. Specific examples of the costs of an expanded vs a targeted recovery. Daily process documentation is key to achieving effective product  more...

Outsourced processes and ISO 90012008 - Webinar by GlobalCompliancePanel ...y the organization's responsibility for conformity to all customer, regulatory, and statutory requirements. The changes reinforce the need for control over outsourced processes and recommend using the methods found in the ISO 9001 Purchasing clause. These changes also include suppliers who are part of the same parent organization, such as a separate department or division. To help clarify  more...

Best Practices in Complaint Management - Compliance Webinar by GlobalCompliancePanel ...customer feedback about a medical device's performance or safety is a strong indicator of whether a firm's manufacturing process is in control. This feedback is therefore subject to many requirements in both the QSR and ISO 13485. Failure to follow up on complaints about medical devices is among the most frequently cited observations on FDA-483s. This session will include the requirements for  more...

Specification Development GlobalCompliancePanel brings a new webinar on the topic of Specification Development. Webinar will be on March 23, 2010. Webinar will be presented by Melinda Allen. A good specification not only defines the product and process being purchased by the customer, but also serves as an extension of the purchasing contract. Specifications are a customers greatest tool for ensuring products received  more...

Through the Customer Eyes Tuesday Sept 28 2010 100 pm ET ...Customer's Eyes is a powerful, practical training and certification program for customer service representatives that will benefit any employee who interacts with customers. Developed in cooperation with, and endorsed by, the International Customer Service Association, Through the Customer's Eyes will help you: Improve productivity. Increase employee retention. Implement consistent  more...

ONLINE TIBCO TRAINING IN HYDERABAD ...c is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Transient IT Services has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Established in 1999, Transient has grown to over 150 employees while establishing an impressive base of  more...

ONLINE JAVA TRAINING IN HYDERABAD ...c is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Transient IT Services has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Established in 1999, Transient has grown to over 150 employees while establishing an impressive base of  more...