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Customer And Value Training Seminars and Classes

From Bureau Veritas Training

ISO TS16949 Lead Internal Auditor training This course was developed and is only instructed by IATF certified ISO/ TS 16949 auditors with years of industry experience. Additionally, our instructors have been trained on adult learning concepts through Dale Carnegie. Recognizing the challenges of adult learning, many exercises and workshops have been integrated into the course materials for the students to immediately apply and enforce their more...

ISO 9001 Process Added Value Internal Auditor

At the conclusion of this very popular course, successful attendees will have been provided with: * An understanding of the ISO 9001: 2008 Standard. * How to effectively audit top management. * The importance of meeting customer requirements and achieving customer satisfaction. * An understanding of the continual improvement aspects of the quality management system and where to apply more...

AS9100 Revision C Process and Added Value Internal Auditor

At the conclusion of this course, successful attendees will have been provided with: * An understanding of the new AS9100: 2009 Revision C Standard and new AS9101 D checklist, including the changes between the Rev. B and Rev. C and the impacts to ISO 9001: 2008. * An understanding of the continual improvement aspects of the quality management system and where to apply them. * Knowledge of more...

From Meirc Training and Consulting

Certified Lean Principles Practioner

Understand lean concepts and importance for organizations. Identify typical process waste in organizations and the importance of removing such waste on organization's profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/reduction of operating costs, cycle time, and non value-added activities. Develop an effective lean more...

Customer Loyalty Strategies and Measurement

Improve customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work. more...

Key Account Management Establishing Profitable Customer Relationships

Improve margins and make more profits. Prioritize efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Maximize human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development. more...

Power Selling

Identify the behaviors and skills of a successful sales professional. Describe different types of selling models. Prospect and conduct a powerful sales call. Use a customer centered selling approach to provide value. Choose a closing technique to earn the business. Manage the customer relationship on an ongoing basis. Develop an action plan to apply new skills. more...

From Jack Quinn Solutions, L. L.C

CPSM Certification Bridge Exam Preparation Course

For those with the Certified Procurement Manager (CPM) designation, this 2-day course prepares participants for success on the Bridge Exam of the Certified Professional in Supply Management offered by the Institute for Supply Management. CPSM Certification Courses - CPSM Bridge Exam 2-Day Review For Bridge Exam a I passed the CPSM Certification Tests in less than 30 days using the more...

CPSM Exam Prep for Exam 2 - Effective Supply Management Performance

This 1-day course prepares participants for success on Exam #2 of the Certified Professional in Supply Management Program offered by the Institute for Supply Management. The course covers forecasting, logistics, materials and inventory management, organization assessment, planning, product development, project management, and quality. Each of these areas enables effective management of the supply more...

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

International Trade Promotion Marketing 2 Course Objectives: By The Conclusion Of The Specific Learning Activities, Delegates Will Be Able To: Distinguish Between Different Approaches To Marketing And Their Underlying Philosophies Demonstrate An Awareness Of The Importance Of The Marketing Mix To Product Or Service Success List The Different Stages In The Product Life Cycle Demonstrate An Understanding Of Why Some more...

Comprehensive Real Estate Management

The content of the course: 1.) Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction - Deconstructing real estate management - Factors constituting an effective real estate management; - The Role of Real Estate more...

Evaluating the Performance of Industrial Investments

The Contents, Concepts and Pertinent Issues of the course: 1.) General Concepts for Understanding Business Performance - Rate of Return on Investment (ROI) - Operating income - Minimum acceptable income - Residual Income - Product innovation and leadership - Primary Cost Drivers - Critical Success Factors - Corporate Performance Measurement - Integrating Strategic Planning, Budgeting more...

Managerial Facilitation of Value-Added Customer Service Excellence Course

CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line more...

Human ResourceTraining and Development Management THE PROGRAMME: Week # Module Title Objectives Contents 1 . Human Resource Planning By the conclusion of the established learning activities, delegate will be able to: a Determine the factors influencing human resource planning a Suggest the importance of human resource planning in organisation management. a Illustrate the significance of effective human resource. a Determine the more...

Modern Marketing in a Consumer-Lead Environment

Details of the course: 1. Objectives: By the conclusion of the specified learning and development activities, delegates will be able to: - Demonstrate a heightened understanding of the difference between customer needs and wants - View quality from the perspective of clients and customers - Evaluate existing marketing strategy, from the perspective of their effectiveness in our more...

Managing Individuals and Groups in an Organisation

The details of the modules: 1.) Team Dynamics: Empowering High Performance Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal more...

Strategic Management Accounting Incorporating Balanced Score Card

PROGRAMME OBJECTIVES: Participants gain the insights they need to win in the global marketplace. Key subjects that the seminar addresses include: - Relevant information for strategic decision making - Management use of advanced and strategic management accounting information - Strategic planning for business success - Cost management and Strategy - Different Approaches to more...

Modern Quality Systems and ISO 9000

The details of the course: Objectives: - Demonstrate their appreciation for consumer and client demand for quality - Demonstrate their awareness of consumersa ™ increasing quality consciousness - Exhibit an understanding of the role of Quality Systems in: a. Creating a positive organisational image b. Lowering operational costs c. Reducing or averting product or service liability more...

Corporate Governance and Strategic Management

A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning more...

Client or Customer Care

By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4. more...

MSc Human Resource Training and Development Management

A. Semester 1 A. 1 OBJECTIVES: A. 1. 1 Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. - more...

Human ResourceManagement a Practitioners Approach

The Objectives of the course: MODULE 1.: Human Resource and Personnel Management - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. - Demonstrate an appreciation of important of welfare in the development of personal management and human more...

From Performance Innovation LLC

Value Stream Mapping Course Description: Value stream mapping is a valuable tool used to create value and eliminate MUDA (waste). The value stream map is the most important tool used to make sustainable progress in reducing waste. This workshop will allow participants to create a value stream map and learn to use it to differentiate between value and waste and to get rid of the waste. The value stream map lets you more...

From iWare Logic

Fundamentals for Business Analysts Siebel 80

Fundamentals for Business Analysts (Siebel 8. 0) What you will learn: Siebel 8. 0 Fundamentals for Business Analysts examines Siebel applications in two dimensions. The first dimension, breadth, is covered two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also more...

From Jef Menguin Workshops and Seminars

Customer Service Professional

Course 100: The Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself more...

From Bold New Directions

Creating Customer Loyalty

Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their more...

From Lorman Education Services

How To Write A Response-Producing Sales Letter

5 Sales Letter Mistakes You Can t Afford to Make - Did you know that the single, most effective piece of advertising ever created is a direct mail sales letter? That s right. No bells. No whistles. No audio or video. Truth be told, the letter didn t even make a terribly good offer. But the copy told a great story that connected with the reader and got them to act. What about your sales letters? more...

From Simons-White & Associates, Inc.

Beyond Customer Satisfaction To Customer Value

Course Description: This workshop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace. Course Objectives: Upon completion of this program, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision more...

From Contacts Plus

Cross and Up-Selling Techniques

Cross-selling and up-selling is a superb way to increase the value of a sale by suggesting an accompanying product. This course will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, more...

Complaints handling

The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it more...

Customer Loyalty and Retention Program

During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to more...

Foundation of Customer Service Program Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service, more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual more...

Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

The Art of Making Meetings Work The Art of Making Meetings Work Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two days program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, more...

AT&T Certificate for Call Center Team Leaders

Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let more...

From Spectrum Training Services

Public Speaking

Effective Public Speaking requires excellent influence and communication skills. Whether you are trying to influence a customer on a one-to-one basis, addressing a conference, managing press and publicity or presenting to a meeting, this very practical development programme will be of value to you. Speaking in public or in front of a group is a widely acknowledged fear many people have, and the more...

Not Today Thank You! Essential Sales Skills

Do you want to be known as a professional sales person and not just a person from sales? In just two days you will learn the skills that will make a significant difference to your sales figures and you will be able to apply them immediately. You rarely persuade people to buy something because people persuade themselves What will I gain from the course? The professional sales more...

From Cosensa Learning & Development Ltd

Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care more...

ISO 90012008 - An Introduction to the Standard Course Objectives: With the move to a process focused management system, managers and those implementing ISO 9001: 2008 need to understand the implications for their business. This one-day course is designed to provide an understanding of the requirements and the impact and benefits a process based system can bring to your organization. Contents: Introduction to and overview of the ISO 9001 more...

Ethical Selling Techniques Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts. more...

From Kawas Consulting SAL

Retail Selling Techniques

General Accounting principles: Importance of the sale process on the Profit and Loss Statement as well as on the Balance Sheet of any Company. Qualities of the professional Sales Consultant: Positive attitude Presentable Smells well Aggressive Polite listens more than he talks and thinks before he talks Educated and has general knowledge and extremely high knowledge more...

From Create-Learning

Team Building Program Accountability and Team Cohesion

Problem: Your team is suffering from a lack of team cohesion and accountability of actions (be they positive or negative). While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team. This lack of more...

From Management Development Associates (NA) Inc.

Economic and regulatory risk training Economic and regulatory risk training: With the current state of the economy a hot topic no matter what industry you are in, it is vital to have a sound understanding of events in the domestic and global economies. This understanding is paramount when the context is whether or not to sanction a request for funding from a customer. We have run high level economics overviews for HR more...

From Skills Matter

Martine Devos' Certified Scrum Product Owner

Leading Agile expert Martine Devos is coming to Skills Matter to deliver her two-day course which teaches you how to become an effective Product Owner. If you would like to learn how to leverage Scrum to optimise value creation and customer satisfaction, then this is the course for you. The course will cover Scrum roles from Product Owner, Team to ScrumMaster. There will also be a range of more...

From CC Pace

Agile Project Management

DESCRIPTION This advanced course teaches ScrumMasters and Agile Project Managers how to apply Agile thinking and principles to PMI's Project Management Process Groups leveraging the best of each to deliver maximum value to customers. COURSE TOPICS Understanding PM/ CSM Behavior The Essentials of: Agile / Scrum Project Management Lean Thinking - Customer Focus - Value Creation - Seeing more...

From Skills Matter

David Laribees Leading Lean Agile Teams

Successful product teams need a generalist who can help teams come together and perform - a leader who can bring a holistic toolkit to the whole team, customer and programmer alike. In this two day workshop, attendees will be introduced to a series of collaborative practices that ensure user-centered products, lightweight, useful processes and technical excellence. This course is appropriate for more...

From Last Minute Training

Customer Service Essentials Learning and mastering the art of Customer service will increase your value to your company and advance your career at the same time. In this workshop, learners will develop skills and techniques to impress customers everyday. more...

Dynamite Sales Presentations A great sales presentation begins with conveying to the customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your more...

Time Territory and Account Management You will learn how to prioritize your activities so that you accomplish the projects and tasks of greatest significance. We will discuss the value of your time and help you become more respectful every minute of your day. Distinguishing between revenue and non-revenue generating activities will become second nature. You will learn strategies for managing your geographic territory or more...

The Outstanding Customer Service Professional This 2-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company & advance your career at the same time. Rejuvenate your customer service... more...

From Technology Ed

Lean Six Sigma

Lean Six Sigma Black Belt For registration info, please visit: http://www. technologyed. com/ courses/ c102/ index. php Course Description Welcome to Lean Six Sigma! Lean Six Sigma is a business and data-driven, disciplined approach to minimizing defects in any type of process (be it manufacturing or services). Popularized in the mid-90's by companies such as Motorola and GE, Six Sigma more...

From DJH & Associates Consulting

How to Become a Successful Supervisor

Front line supervisors are the linchpin to success for any organization regardless of size. They are the individuals who are responsible for implementing plans developed by managers many levels above them. When plans are not executed as designed, the front line supervisor is the one who shoulders all of the blame. When things go well, they dona ™t share in the rewards. In many instances good more...

From Amplios Academy

Employee Performance Improvement 1 Day

Training objectives The purpose of this seminar is to: > Communicate the concepts of Competency Development (CD) > Equip the participants with fundamental CD development skills > Explain how to assess the best approach to CD design and implementation in different organizations Training method The training method involves: > Description of the theory > Reinforcement of the theory by case more...

Customer Relationship Management 1 Day Training objectives The purpose of this seminar is to: > Communicate the concepts of customer Relationship Management (CRM) > Equip the participants with fundamental CRM development and management skills > Explain how to assess the best approach to CRM design and implementation in different organizations Training method The training method involves: > Description of the theory > more...

Strategic Planning 2 Day

Training objectives The purpose of this seminar is to: > Communicate the importance of Strategic Planning (SP) for corporate survival > Equip the participants with fundamental SP skills > Explain how to assess the typical SP skills required by different organizations Training method The training method involves: > Description of the theory > Reinforcement of the theory by case studies > more...

From NR Computer Learning Center

Business Process Mapping Project Management (1 Day)

Poor customer service, poor product reliability, poor warranty repair - we have all experienced these and have the scars and war stories to prove it. A significant majority of problems are directly related to processes. Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its systems. There are numerous companies, small and large, that have not even more...

From Edista Testing Institute

Exploratory Testing - A Rapid Software Testing Approach

The Two day workshop introduces testers to skills required to perform good exploratory testing with use of hands-on exploratory testing practice sessions. The workshop is designed to help testers enjoy testing using the exploratory testing approach. The moreyou enjoy testing, the better youa ™d do it. The workshop enables Test Managers to manage exploratory testing as focused activity. more...

From Modulus

Creative Requirements Gathering Training from Modulus Training

This is not your traditional requirements gathering course that only focuses on writing heavy use cases! This course focuses on how to effectively and efficiently gather user requirements using creative and powerful techniques. You will learn by practicing how to use fun facilitation activities to gather the "breadth" of user requirements up front and catch the usually 'missing' ones. You will more...

From Ten Six Consulting, LLC

Deltek MPM Training Using Deltek MPM In The Real World Duration: 3 days (Optional additional day to include cost/ schedule integration using the Deltek MPM Microsoft Project Interface). Students will experience extensive hands-on use of Deltek MPM as they step through the typical project management life cycle of setting up the MPM database and structures, initial project budget and schedule planning, ongoing more...

From Bpminstitute.org

Building a Business Architecture using Value Chains Value Streams

The Building a Business Architecture Using Value Chains and Value Streams class describes an approach and method for building an architecture of the business. It explains how to build and integrate your customer centric cross-functional processes, sometimes called value streams or capabilities, with the IT architectures and the value chains found in the corporate strategy. It formally captures more...

Using Simulations to Increase Process Efficiency

Organizations always need to figure out how to do more with less. They need to be more productive with fewer people or scale to meet higher volume levels. There are many ways to optimize resources, increase services or production, and impact the bottom line. This course will show you how to streamline processes in service, office, engineering and production environments by 50-150%. Simulations more...

From Demand Planning, LLC

Introduction to Forecasting Models and Metrics

Demand forecasting is the science of accurately forecasting the customer demand for your supply chain as well as for corporate decision making purposes. An accurate demand plan helps you reduce inventory costs and increase customer service levels besides helping the company develop a good financial plan and a profit estimate. When properly implemented and used in the Value Chain planning process, more...

From Apollo Consulting Group Limited

Value Analysis Value Engineering training

One of the key project drivers in profit base organization is the need to constantly drive product cost down in order to maintain or improve product margins. This course is well suited for those who wish to improve their processes of identifying cost reduction opportunities and deliver them to the bottom line of their company. You will learn everything needed to immediately start working and more...

Sales Strategy Workshop

Sales Strategy The market is constantly changing and selling conditions have become tougher. Old selling methods are no longer good enough and new approaches are necessary to maintain sales targets. To differentiate themselves from their competitors, salespeople have to become the 'trusted advisor' for their customer. They need to put themselves in their customera ™s shoes, understand more...

From The College of Call Center Excellence

Call Center Management Certification in San Antonio TX October 16-18 2012

BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods more...

Call Center Management Certification in San Francisco CA August 21-23 2012

Call Center Management Certification in Hamilton NJ September 18-20 2012

Call Center Management Certification in Minneapolis MN June 19-21 2012

Call Center Management Certification in Jacksonville FL April 24-26 2012

Call Center Management Certification in Phoenix AZ March 20-22 2012

From IBC Asia (S) Pte Ltd

Masterclass in Finance for Senior Managers 7-8 March 2011 Singapore Masterclass in Finance for Senior Managers is designed for senior non-finance professionals like you, who have reached positions of responsibility and need to enhance their knowledge of finance and financial analysis to be able to see the a integrated picturea ™ in a business environment. There will be a wide variety of participative methods to help professionals understand company balance more...

From Bottom-Line Training

Bottom-Line Targeted Demo Skills Workshop

The ability to deliver a targeted software demonstration that hits the heart of your customer's challenges, establishes the value of your solution, and shows why your solution is better than the competition's embodies one of the most important skills Sales Engineers can develop. It is usually the first look your customer has at your solution and first impressions are vital. An exceptional demo can more...

From Neoedge Pte Ltd

CFO of the Future In todaya ™s rapidly changing business climate the CFOa ™s role has never been more important. Their management colleagues (including the board) desperately need fast, frequent feedback to make important decisions daily and weekly. They are also demanding answers to difficult questions: Which products, business segments and growth initiatives should we invest in? Which products and more...

From Quality Management International, Inc

QMS Lead Auditor Using ISO 90012008

Learn the requirements of ISO 9001: 2008 and how to relate the requirements to your business management system. Understand how process-based management systems are responsible for ensuring customer requirements are determined and consistently fulfilled over time. Learn the difference between: Non-value adding a ISOa systems based on the standard Value adding business management systems more...

From The Sales Alliance Inc.

Field and Direct Sales Training Workshop Description: Our Field & Direct Sales Training Program is typically 3-4 days in length and is tailored to each clienta ™s needs via our pre-workshop interview and assessment process. Included are participant workbooks, tailored role-plays and exercises and a multitude of immediately useful sales tools. Key Competencies Developed: * Substantially boost prospecting success rates * more...

From Harbinger Consulting Solutions

Program Management Certification Objective: a This workshop will help leadership and senior management team participants to conceive a effective Program aligned with organization objectives and enable them to reap benefits accordingly. a These skills will empower them to assist the organizational business units and departments to create right program through structured processes and communicate effectively to the team. more...

From Rapid Progress Marketing and Modeling, LLC

The Essentials of Data Mining and Predictive Modeling for Internet and Direct Marketers

DESCRIPTION "Data Mining and Predictive Modeling" are intertwined buzzwords that wea ve all heard. And perhaps youa re not quite sure what they mean or how they differ. While this is an incredibly important question to answer, the even more vital question is, "How do I make them meaningful?" This course addresses all of these questions in detail. Though frequently thought of in terms of more...

Advanced Data Mining and Predictive Modeling for Internet and Direct Marketers

DESCRIPTION "Advanced" data mining and predictive modeling dives into the more sophisticated data mining and modeling techniques that an increasing number of enterprises are employing to generate huge impacts on their bottom lines, whether it be through the internet or through direct marketing channels. Long gone are the days when data was scarce. In the modern world, wea re drowning in data more...

From Graham Roberts-Phelps (8020 training)

Sales Accelerator - a new model of sales skills Sales Accelerator is a process driven method for increasing sales and improving sales productivity. Key features Based on a 'new' code or model of selling, combining equal focus on ACTIVITY, VALUE and CONVERSION. Ten core principles - that improve customer experience and sales results. Advanced consultative selling skills, utlising the skills of influence and NLP. Achieve great more...

From The Modeling Agency

Predictive Analytics and Data Mining - Model Development

ABOUT THIS COURSE The Modeling Agency's "Model Development" course presents a deep dive into the data mining process at a tactical level. Attendees will observe demonstrations of machine learning methods and computer-guided analytical techniques for extracting and interpreting complex patterns and relationships from large volumes of data. If you desire an intensive tactical orientation to data more...

Predictive Analytics and Data Mining - Strategic Implementation

ABOUT THIS COURSE Data mining is essentially a discovery process -- a process riddled with common yet elusive strategic pitfalls. Project failure is rarely due to poor model development. Rather, data mining projects often fall short of their potential due to flawed or overlooked assessment, business understanding, project definition and strategic planning specifically for information more...

From Fathom Corporate Training

CONSULTATIVE SALES TRAINING WORKSHOP

What is the number one complaint that customers voice about sales people? It is that sales representatives simply dona ™t take the time to listen. They "tell" and attempt to sell prematurely. Consultative selling means: To first uncover and fully understand the goals, problems and needs of the customer, then, and only then, offer options and recommend relevant solutions. This intensive, more...

Internal Brand Training

All of us have had customer service experiences that didna t quite live up to our expectations of a brands promises. Service intensive businesses have theya re work cut out for them because human beings complicate service delivery. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points. Even when an more...

From Terra Firma Asia Sdn Bhd

CERTIFIED GLOBAL SUPPLY CHAIN BLACK BELT (CGSC BB) CGSC BB Program Driven and managed by the Certified Global Supply Chain Board(USA), this workshop will provides global professional credential and recognition, enriches your knowledge in SCM, increases your marketability, enhances your career path and raises customer confidence in you and your company's services in logistics and supply chain management with and within Malaysia. The Certified more...

From Performance Evolution, Inc.

The H-factor in Management

New Management Training could put Corporations on the cutting edge of Human Talent Management The H-factor in Management training initiative is a new program designed to address the dramatic shift in shareholder value of intangible assets in companies today. Manage with a genuine connection to employees. Connect people to systems. Give appropriate and honest feedback to employees. more...

From Innovara, Inc

Marketing Plan In Action Open Seminar (Thailand)

Marketing Plan In ActionTM A Systematic Result-Oriented Approach to Pharmaceutical Marketing Planning Innovara Thailand will hold an open seminar on Marketing Plan In Action (MPIA) in Bangkok on Nov 22-24, 2011. The aim of this 3-day MPIA program is to enable your marketing staff to develop a highly effective marketing plan for their healthcare/ pharmaceutical brand. MPIA takes the more...

From i Training Expert

Sales Excellence -Managing Key Customers

PROGRAM OVERVIEW The MANAGING KEY CUSTOMERS practical workshop is specially designed to help organization in highly competitive market seeking to add value to their key customers that contribute significantly to their bottom line. To balance between available resources and business objectives, right choice of customers and allocating right resources is critical. The 80/ 20 principle plays more...

From Celtem Private Limited

Six Sigma Green belt 29 30 31 October - 2010 Competitive pressure are forcing the Organizations to look for ways and means to improve their processes so that the Quality of the products and services improve, waste reduces and customer satisfaction increases. Six Sigma can result in the kinds of changes an organisattion is looking for. Six Sigma Certification can also help an individual to grow within an organisation and be a more...

From ThinkLink Supply Chain Services

Fundamentals of International Logistics Globalization of Business has forced many organizations to rework their Business Strategies. The Procurement Model has changed, Customer Segmentation is getting fine tuned, Product Specifications have changed to meet the Customer Needs and Customer Delivery Models are being reworked. While Globalization has led to changes in every aspect of Business, it has become extremely critical and more...

From TQM School

Value Engineering Value Analysis Increasing competition for goods & services is not news anymore. The problem that demands priority today is that of securing lower costs. Value engineering is a combination of techniques, approaches & methods for achieving what the user or, customer wants at lower costs. This course is aimed at sensitizing the present day professionals on to value aspects of business & to equip them with tools more...

From Service Strategies

Account Management for Support The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to create customer value, improve client loyalty, and generate new, profitable revenue. more...

From Next Levels Consulting

Fundamental Marketing Concepts Duration: 3 days Description and Learning Objectives Essentially, marketing is about delivering value to customers in order to satisfy their need and wants competitively and profitably. Many people think marketing is just selling or advertising. Some think marketing is just retailing. Many people in business treat marketing as something that happens at the end of the business process a more...

Defining Marketing The Art of Marketing Duration: 3 days Description and Learning Objectives -Introduce the participants to the basic elements of the marketing management process. -Identify and solve many business problems by using a marketing perspective. -This course will not turn the participant into a marketing wizard, but it will give him/ her a very broad understanding of what marketing is all about and the vital role that more...

From QED Training

Equality and Diversity Portfolio of Courses

1. Training Course One - Equality Laws and Diversity Issues(including a look at cultural communication) This one day training workshop is designed to raise awareness and understanding of Equality and Diversity amongst people working in the public, private, voluntary and not for profit sectors. It aims to highlight rights and responsibilities of everyone within a company or organisation from a more...

From QPC Limited

ICMI Advance Agent Track - The Dynamic Contact Center About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are more...

From Turning Point Management Consultants Pvt. Ltd.

Trainings offered by Turning Point Management Consultants

Training and Development Trainings and developmental activities customized in consultation with the HR team and based on Need analysis. Diagnosing relevant competencies required for achieving greatness and competent organizational growth ambitions and developing and implementing comprehensive result oriented competency development plan is the strength of Turning Point Management Consultants. Our more...

From Knowledge Source Inc

Controlling Project Risk Managing Threats and Promoting Opportunities ProjectWho Should Attend This advanced PM course can benefit Project Managers, Managers of Project Mangers, Functional Managers and Executives with project responsibility, Project Management Office staff. The Challenge Every project has issues. Issues are threats to a project that have materialized, and they can drain a project team of needed energy and time. Experience has shown us that more...

From QPC Limited

ICMI Management Track - Workforce Management Boot Camp About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIa ™s experienced and dedicated team of industry insiders, analysts, and consultants more...

ICMI Management Track - Workforce Management The Basics and Beyond About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are more...

ICMI Management Track- Smart Strategy equals Strong Leadership About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are more...

From Trimentus Technologies Pvt Ltd.

ITIL v3 Foundation ITIL is booming in India now... a The 3rd wave of outsourcing is here: Remote Infrastructure Management Nasscom says Total addressable market for IT infrastructure offshoring, inclusive of support, network administration and help desk is around US$ 70-85 billion!"[1] a ITIL is recognized as the de facto standard for IT Service Management: Formally adopted by U. K., E. U. and Canada more...

From EBG Consulting, Inc

Agile Requirements Collaborating to Define and Confirm Needs Learn the essential principles and practices of requirements development and management in an agile context. This training focuses on the "now view" (iteration-level) of requirements within the context of the overall product/ portfolio ("big view") and product releases ("pre-view"). You'll learn practical techniques for defining concise user stories that form the basis for development and more...

From QED Training

Equal Opportunities and Diversity

We offer courses in all equality laws and diversity issues from an employment and service delivery perspective,including the new AGE DISCRIMINATION Directive.We can provide basic,intermediate and advanced training in:- Duty to Promote Equality Sex Discrimination Act Race Relations Act Disability Discrimination Act Religion and Belief Directive Gays,Lesbians and Bisexual Directive-Sexual more...

From Learningminds!

Essential Marketing Skills for Non-Marketers Consumer is the central dimension of any business and Marketing being the direct custodian of consumer and customer becomes the leading indicators of the entire value chain of any organization. This moves the organization to concept of a integrated marketinga ™ and it is often said that all departments should a think customera ™, a feel customera ™ and perform as per the needs of more...

Essential Marketing Skills for Non-Marketers Overview: Consumer is the central dimension of any business and Marketing being the direct custodian of consumer and customer becomes the leading indicators of the entire value chain of any organization. This moves the organization to concept of a integrated marketinga ™ and it is often said that all departments should a think customera ™, a feel customera ™ and perform as per more...

Image Plus Customer Care Excellence Overview In todaya ™s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past. Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you, more...

From Career Wit

Career Workshops Workshops are self-paced online training sessions or consultant-led. Includes activities to better help the understanding of the steps of the job search process, interviewing, resume writing, and professional development. Completion time will vary based on selected workshop and method of delivery. User and password log in information will be provided to access each purchased online training more...

From Vtechnocrat Solutions

SAP FICO Instructor led Online Training

SAP FI/ CO a Online Course Contents Configuration Settings 1) Define Company 2) Define company code 3) Assign Company Code to Company 4) Define Business Area 5) Create Chart of Accounts 6) Assign Company code to Chart of Accounts 7) Define Account Groups 8) Define Retained Earnings Account 9) Maintain Fiscal Year Variant 10) Assign Company Code to a Fiscal Year Variant more...

From Case Western Reserve University - Executive Education

Negotiations Made Easy Oct 25 2012 There is a simple truth: strong negotiators create more value for themselves and their organizations. They also create a strong foundation for future deals. Whether the deal is an external sale to the customer, launching a new enterprise or discussions with investors, board members, and internal customers, at the heart of every negotiation is a The Power of Nicea a getting what you want by more...

Innovation by Design Creating Powerful Customer Experiences and Solutions May 2 3 2012 Designing and delivering unique and powerful experience is a next-frontier growth strategy, replacing mere product selling. Apple and Kodak transformed hardware products to experiences that meet the needs (often unarticulated) of consumers. Even companies like IBM and UPS have transformed their organizations to provide end-to-end industrial solutions, focusing on customer experiences rather than more...

Beyond Ideation Commercializing and Sustaining Product Innovations Apr 3 2012 The lifeblood of successful companies stems from a sustained stream of commercially viable innovations, both incremental and breakthrough. Customer satisfaction and loyalty result from delivery of novel solutions to new problems, and shareholders demand a constantly refreshed product portfolio promising robust market returns. In this program, we will examine how firms can successfully navigate more...

From Trainyoucan CC

Customer Driven Organisation Training Durban & Johannesbug Customer Driven Organisation Training Durban Provider : Trainyoucan CC www. trainyoucan. co. za info@trainyoucan. co. za a Tel. 086-7227-014 PROGRAMME DETAILS Name: Customer Service in SA Training venue: Durban Training Centre a Trainyoucan Accredited: Programme not SETA Accredited Cost: R1600. 00 including catering and courseware who attend training at our Durban branch. more...

From Simitri Group International

Business Acumen

A leader / manager without an opinion is like a book without a plot a after a short time, we wonder why we are spending any time with it. The great challenge for leaders and managers is how to create relevance within a business context in order to grow revenues, increase customer satisfaction or control costs. In order to do this, ita ™s important that we grab the attention of our more...

Customer Service Workshop

The Simitri Customer Service Workshop is a highly interactive course that focuses on how you can best serve your customers. People dona ™t normally tell you when service is poor, they just dona ™t come back! Therefore, the customer needs to be at the centre of everything you do. You need to understand the customer (and their needs) and provide services that add value to them which more...

From Organizational Learning Systems

Lean Analytics

Workshop Description Lean organizations are characterized by learning cultures that mobilize the experience and intelligence of their members in the continuous improvement and innovation of all operations and processes. A set of integrated methodologies grounded in the Shewhart Circle/ PDCA philosophy enables everyone from the shop floor to the office to apply analytical tools to control more...

From Trainyoucan CC

Customer Driven Organisation Training venue: Durban Training Centre a Trainyoucan Accredited: Programme not SETA Accredited Cost: R850. 00 including catering and courseware who attend training at our Durban branch. R2250. 00 facilitator hire for external venue with maximum 15 delegates. Entry Requirement: -Learners required being on a basic NQF level1, Numeric and Literacy level -Minimum experience of 14 days in more...

From Business Excellence Center - BEC

Lean Six SIgma Green Belt

Lean Six Sigma Green Belt -------------------------------------------------------------------------------- Description: Process improvement Lean Six Sigma provides a competitive advantage. It is a technology for managing and improving business processes; which operate at the lowest cost; standardized; consistent with customer requirements; on time every time and with reliable quality. more...

From European Pricing Platform

Implementing Value Pricing for B2B Organizations Recent years have seen a surge of interest in a value pricinga a the practice of setting prices based on the value a product or service creates for customers, as opposed to a mark-up on costs. The logic behind value pricing is straightforward. Simply applying a standard mark-up to costs leaves untapped value where some customers in some situations would be willing to pay more. A more...

From High Technologies Solutions

ERP Technical - Functional Training at Noida SAP: Systems, Applications & Products in Data Processing SAP is an ERP software package (Enterprise Resource Planning) developed in Germany. SAP provides a range of solutions to empower every aspect of the business operations. Companies or Organizations using SAP gain the visibility to pinpoint inefficiencies, and the capabilities to transform them into competitive advantage. They gain the more...

From Impellus

Selling for Non Sales People The impact on sales (and job enjoyment) of going the extra mile for customers This is a programme especially tailored for teams who would like to take customer service to the next level by delivering the best possible service. Ita ™s mainly suitable for those who deal with customers on the phone or in a retail type of environment. Cross-selling and up-selling is a superb way to increase more...

From High Technologies Solutions

Dot Net Training

The Institute has been continuously striving for excellence in education, training, research and consultancy in the fields of Management and Information Technology with a Mission of Offering Value Based Education . By intensive and meaningful teaching methods as well as regular inputs from practicing managers, the Institute grooms its students to excel as future managers and IT professionals, who more...

From Value Creation Partners

Analyzing and Improving Office and Service Operations Do you have any of these issues? Errors, mistakes, and rework keep cropping up Some things just take too long Work piling up on someonea ™s desk If you answered a yesa to any of the above, then this seminar is for you. A key and very unique learning experience in this workshop is the simulation of an actual office environment. This office will process orders and invoices. more...

From Nucleus Executive Training

Corporate Training Hyderabad Nucleus Executive Training specializes in management training and consulting and will help unleash the innate potential of your organization and employees to allow you to get ahead in your industry. We offer more than 100+ international certification courses and corporate trainings for project management, managerial training, management consulting etc. The wide array of courses we offer and broad more...

From Tatweer Training Center

Certified Purchasing Professional-CPP

Introduction: The Certified Purchasing Professional (CPP) Certification is for professionals who have demostrated the skills to successfully implement improved purchasing and supply chain practices as part of a business solution in an organization. A 5-day intensive seminar, for those who want to understand and implement the essential tools of Purchasing, Procurement and Buying. Participants more...

From LSW International Sdn. Bhd.

Pervasive Business Intelligence

Pervasive Business Intelligence (PBI) investments are growing at an accelerated pace especially here in the Asian region. The intrinsic value of business intelligence is driving global adoption. Pervasive Business Intelligence activates sharper focus of critical business analysis. Enterprise wide access to simple-to-use decision tools enables better decisions. The proven results of Pervasive more...

From Live to Learn

Customer Service Excellence

How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the more...

From The Bluestar Group LLC

Strategic Sales Dialogue: Building Trusted Customer Relationships

This seminar is based on criteria clients use to determine the value they receive from sales people. Clients value sales people who bring advice, thought leadership, ideas and differentiated value to the table. The Strategic Sales Dialogue Seminar instills a repeatable sales process and builds sales skills for achieving a "trusted advisor" relationship to win, develop and retain business. more...

From Coddel - QFD training, workshops and projects

MARKETING and Business Development Innovation

Quality Function Deployment (QFD) to focus and prioritize Marketing and Business Development and Innovation Processes How can one ensure that new products provide a healthy profit margin? To achieve this end brainstorming, idea funnels, stage gate processes and the like are widely used techniques, but they are unfortunately very ineffective. Profit is linked to smart business models and to more...

From Effective Outsource Networks

Managing and Motivating Staff for Service Excellence 4 Dec 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build more...

Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build more...

From Dhaewood Aviation Business School

Advanced Airline Marketing Learn how to get ahead in today's marketing environment. This course is designed for those with a basic understanding of airline marketing. Airline and service marketing issues will be discussed with an emphasis on multiple areas. How You Will Benefit Analyse current airline marketing issues Understand advanced level marketing concepts and techniques Learn how to judge and evaluate the more...

From Peopleclick Technosolutions Pvt. Ltd

sap abap training in bangalore with realtime scenarios ABAP/ 4 SYLLABUS INTRODUCTION TO SAP AND ABAP/ 4 LANGUAGE a Overall introduction to ERP a Introduction SAP R/ 3 architecture, Introduction to SAP ABAP/ 4 a ABAP/ 4 editor (Focus on the functionalities of new ABAP editor) a Data types a Output statements a Writing small programs a Arithmetic operations a String operations a Control statements a Parameters a more...

From Mike Schwarzer of StreetwisePeople

Want Your People to Work More with You and Less Against You?

Want Your People to Work More with You and Less Against You? a then this Dynamic Leadership Approach for Organisations that want to Grow from and through Their People will help You to find the answers! Ideal for the key influencer who has to lead, coach and mentor. What does poor people management lead to? Poor staff (talent) retention, poor financial awareness & performance, poor more...

From TechBricks Software Solutions

MSBI SSAS SSIS SSRS training Brief Gyan of Microsoft BI What is BI? Microsoft business intelligence is delivered through a trusted and familiar environment that solves the business needs of organizations of all sizes around the world. Powered by Microsoft SQL Server & 2007 Microsoft Office system, Microsoft business intelligence solutions work together to provide value to all users across your organization. Who uses it? : more...

From FOURYES TQM CONSULTANTS

Six Sigma Green Belt Certification Program

a Six Sigma a Introduction a Implementation Approach a Project selection & Planning a Project Management a Minitab overview a Basic Statistics a SIPOC a FMEA a Measurement System Analysis a Process Capability Analysis a Hypothesis - Overview a DOE a Overview a Control Charts a Value Engineering a Quality Circle a Measure of Customer Satisfaction a more...

From e-Apps Mantra

Oracle Apps Functional Technical Training e-Apps Mantra Software Solutions Pvt Ltd:- a e-Apps Mantraa ™ is specialized in the field of Oracle Application Training and Implementation Consulting Business. We are expertise in providing a 100% Implementation Training based on the client requirement for both corporate and retail customers Maintenance, Support and Development:- Maintenance of existing Oracle Applications more...

From Integrated Architectures Unlimited

Enterprise Business Architecture EBA Introduction and Overview The Enterprise Business Architecture (EBA) Introduction and Overview one day class describes an approach and method for building an architecture of the business. It explains how to build and integrate your core cross-functional processes, sometimes called value streams, with the IT architectures and the corporate strategy. It formally captures your intellectual capital in an a architectural more...

From Claire Jarrett

Google AdWords Introduction Courses Tell me more about the course: Who is this course aimed at? 1. Small Business Owners 2. Members of Marketing Departments 3. Those seeking a career change wishing to become Google AdWords Professional 4. Web designers seeking to offer Adwords as an additional service to clients Prerequisites: 1. You will need your own Google AdWords account, ideally set up in ADVANCE more...

From Destiny Inc

AS 9100 Rev C Orientation Training This one-day overview and Implementation to AS9100 is the ideal starting point for understanding and implementing your Aerospace Quality Management System. This course is designed to provide attendees with a working knowledge of the AS9100 series and an understanding of the need for management to provide clear leadership in the business. This course illustrates the key differences between the more...

From Suppy Chain Professional Academy

Executive Diploma in Supply Chain Management The Executive Diploma in Supply Chain Management designed for working professionals who wish to develop skills and knowledge to advance their careers in the technology-focused business world. It is also for those who wish to progress into undergraduate programmes in Business Administration. Students meet in a face-to-face format at a site for most of their courses; some courses may be taken on more...

From Morris Interactive

Capitalizing on your Sales Opportunities

This course examines what makes some Sales people succeed, while others don't make the grade. The importance of relationships is addressed, as is the importance of selling value. The importance of the Buying Process is examined. Dealing with happy internal customers is proven to be imperative in attracting loyal external customers. more...

From Wintrac Inc.

Agile Development with Scrum(project) This 2-day course assures students understand what adopting Scrum will mean for their organization and themselves, and to make passing Certified Scrum Master training a certainty. The course begins with the concepts and terminology of iterative development: developing and delivering portions of a total product according to a well-defined schedule and partitioning of product features. The business more...

Agile Development with Scrum This 2-day course assures students understand what adopting Scrum will mean for their organization and themselves, and to make passing Certified Scrum Master training a certainty. The course begins with the concepts and terminology of iterative development: developing and delivering portions of a total product according to a well-defined schedule and partitioning of product features. The business more...

From Lean Sigma Management Institute

Kaizen Event

Kaizen comprises Japanese words kai and zen where kai means change and zen means good. The popular meaning is continuous improvement of all areas of a company not just quality . Kaizen focuses on waste , delivering value to customer and create value in process. 1 day basic training give the familiarisation to Kaizen and preparation to launch a Kaizen Eventsa in any organisation or process. 5 more...

From International Process and Performance Institute

IPAPI Certified Process Professional Open Courses The Certified Process Professional (CPP) program is an online training course (also available in person as a 3 day class) which teaches techniques in business process management. The course is broken into three sections: Optimize, Align, and Innovate. These unique techniques are the core of the CEM Method, the most advanced and direct method to process improvement. Training is included with more...

From JEM Business Solutions

Coaching Customer Service

Effective customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. Organizations that place high value on attracting new customers, dazzling customers with their more...

From ISCEA - International Supply Chain Education Alliance

Certified Lean Master Lean is the systematic elimination of waste. Lean concepts can be applied to all organizations seeking to improve their products and services. The Certified Lean Master course is a comprehensive multi-session program with a complete package of education, application, and coaching that teaches how to systematically eliminate the waste that drives up costs, lowers quality, and destroys your more...

From VRDS

VALUE STREAM MAPPING

This introductory course teaches the technique of Lean process mapping, also known as Value Stream Mapping. This technique is used to analyze information and work flow from the customer s initial request to delivery of the final product or service. Course participants learn the symbols and language of a value stream map and will be able to interpret existing maps as well as author new maps. more...

LEAN OFFICE TRAINING

2 days (can be compressed to 2 days) Participants in this fun and experiential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the office environment. The class starts with participants walking into a room that is set up as cubicles and offices within a fictitious company. Each participant is assigned a job function and is an integral part of a more...

LEAN HEALTHCARE TRAINING

Participants in this fun and experiential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the healthcare industry. The class starts with participants walking into a room that is set up as a familiar environment in a fictitious healthcare organization. Each participant is assigned a job function and is an integral part of a muti-departmental more...

LEAN INFORMATION TECHNOLOGY (IT) TRAINING

Participants in this fun and experiential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the IT environment. The class starts with participants walking into a room that is set up as cubicles and offices within the IT department of a fictitious company. Each participant is assigned a job function and is an integral part of a muti-departmental IT more...

LEAN ENTERPRISE EXECUTIVE OVERVIEW

This course provides an overview of Lean concepts and applications within service-based organizations. Topics include: implementation approaches and barriers, methods, lessons learned, metrics and scorecards, and business results. This course helps executives see how Lean could be applied to their work, office, and organization to cut costs and increase efficiency. more...

LEAN AWARENESS TRAINING

This course provides an overview of Lean concepts and applications in the office environment. Topics include: history, roles and responsibilities, quick-wins, methods, metrics, and change. This course provides office personnel with an introduction to Lean and how it could be applied to their work, office space, and department to cut costs and increase efficiency. All topics covered in class are more...

LEAN MANUFACTURING TRAINING

Participants in this course learn the skills necessary to begin the Lean Journey and apply Lean techniques to reduce waste immediately on upon returning to their work environment. In fact, they leave with an action plan that allows them to improve the performance of their company within the first few days. This experiential course includes several content delivery methods: Hands on simulation more...

From Corporate Education Group

Seven Steps to Improved Work Flows

Every business is a collection of processes. The average process contains over 80% Non-Value Added Activity (NVA). Identifying and eliminating NVA dramatically cuts cycle time and costs. Efficient workflows increase profitability, competitiveness and customer satisfaction. Accordingly, Business Process Improvement is one of the most important activities for successful organizations. This three more...

From Entelechy, Inc.

Recognizing Value

Recognizing Value Overview What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!! This module helps you develop a perspective on value that will enable you to positively position your company s products and more...

Positioning the Sale

Positioning the Sale Overview Why do some sales professionals sell more than others? Simple: they know what their customers need and they satisfy it; they position their product or service to meet the explicit needs of the customer. Less effective sales professionals drone on about the features and so-called benefits of their product or service. But the fact is, a feature is ONLY a more...

Positioning the Value and Closing

Positioning the Value and Closing Overview You ve only got a limited amount of time to state your case and make your point. How can you position the value of your solution so that the customer is absolutely convinced that your solution is far superior to all others including not doing anything? We ve all been caught speechless when the customer raises an objection that we hadn t more...

Impacting the Customer Experience

Impacting the Customer Experience Overview Everything you do or don t do impacts the customer experience! Many things contribute to what the customer experiences while dealing with your company. In order to truly understand what your customers experiences are, we need to better understand what your company offers your customers, who your customers are, what their likes and dislikes more...

From Value Based, Inc.

Value Based Selling - A Consultive Sales Methodology

Value Based Selling - A Consultive Sales Methodology Now for the first time, Value Based Selling - A Consultive Sales Methodology is available over the world-wide-web. The ability to complete this powerful course at your convenience at your home or office eliminates the time and expense of travel and protects your valuable selling time. The course is presented in a webinar-style format that more...

From The OD Company

Knowdoubtknowfear Business Influencer

Imagine the 'Add Value Activity' to Sales, Management, Executive, Back Office, Customer Service, Projects, Manufacturing, Human Resources, Recruitment, Strategy, Training, Marketing, Purchasing, Organisational Development........operating with NO Doubts and NO Fears. more...

From WebTekLabs Pvt Ltd

WebTekLabs Pvt Ltd - WCT Program

WebTek Labs is a specialized software services company, which provides integrated performance management solutions and Verification, Validation and testing services that enables IT organization to test their software applications. In the globally competitive software industry, quality is vital for success. Validation & Verification is the cornerstone of good quality software. With the increased more...

From Consulting Skills USA

Implementation of Change

The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will more...

Master Class in Account Management

This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts. more...

From Alliance Training and Consulting, Inc.

Maximizing Value Added Sales Skills

This course demonstrates the sales skills necessary to successfully expand your customer base and move ahead of your competition. Develop strategies that position you as a key element to your customers' success. more...

From Summit Business Solutions