Customer Care - Training Resources

ManageTrainLearn If you want to excel in business by developing your personal and professional skills, you won't find a more exciting site than ManageTrainLearn. Here you will discover the biggest range of management and personal development materials anywhere on the web and experience learning like you always dreamed it could be. more...

Pinnacle ...ess Customer Interface Management Technology Oriented Customer Care Skills Business Presentation Skills Selling Skills Service Excellence Time - Life Management Creativity Workshop Proactive Problem Solving Cross Cultural Diversity & Etiquette Work with Fun Personal Image Telephone Etiquettes Email Etiquettes Assertive Behaviour Help Desk Customer Service Skills  more...

MindFlex ...rtiveness Training, Marketing Skills, Financial Planning, Customer Care, Art of Negotiation, Presentation Skills, Corporate Etiquette, Interview Skills, Coaching and Mentoring, Train the Trainer, Spoken English and many more. We specialize in customizing programs according to your organizational needs after a pre-program assessment and a post-program effectiveness evaluation. Youth more...

Pearlcatchers Ltd ...aging change, leadership, managing and developing people, customer care, team development, culture change, influencing and negotiation, coping with change, managing performance and appraisals, dealing with conflict / difficult people, internal communications, presentation and communication skills, creativity, diversity, coaching, facilitation, organisational design. We are training more...

Optimiza Academy Optimiza Academy is the Human Capital Development (HCD) and training arm at Optimiza (Publicly-listed IT company with a capital of US $48 million (ASE: CEBC) with offices in Saudi Arabia, Qatar, Kuwait, Jordan, Iraq, Libya, UAE and Sudan. Optimiza Academy is a B2B human capital development solutions provider dedicated to building a professional, efficient and effective workforce for its more...

Megamind Consultants ...o ensure delegates receive the highest level of training, customer care and value for money. We want our delegates to maximize & embrace their potential .Our training courses ensure that this happens. Our clients give us 100 positive feedback on the courses that we run. "Our mission is to help our customers achieve lasting results by facilitating the development of the skills and more...

WIN Sales and Marketing Programs Sales Training; Sales Coaching; Sales and Sales Management certification; Sales Recruitment ands Assessment. We work with Companies to Increase their SALES. Our Sales Expertise and Solution BOOST the Performance of: Individuals who wish to provide a boost to their career and become dealmakers Companies that search to upgrade their sales force's effectiveness and increase their more...

Brainovate ...ons, communication and presentation skills, marketing and customer care training. We believe that companies that offer everything often deliver very little. We prefer to focus on what we know we are good at. We are committed to the principle of 100 course customization because relevant, well conceived materials increase the chances of course success. Unlike some other companies who more...

HRD Services ...rage management, conference and banqueting management and customer care. It was here, Martin achieved the award of HND in Hospitality Management which subsequently led on to BSc International Hospitality Management at the University of Ulster. For Trainer Accreditation, Martin holds a professional Train the Trainer Certificate, the Preparing to Teach in the Lifelong Learning Sector Award more...

The Customer Service Training Institute We are an on-line provider os instant download and CD-ROM training manuals and resources dedicated to Customer Service Training. We offer on-line Certificate Courses in Customer Service Training, Call Center Agent Training, and Customer Service Training for Service Technicians. more...

Crysol Academy ...ional Values and Ethics Managing Employee Conflicts Customer Care Management Business Writing Skills Team Building Effective Communication Skills Positive Thinking and Attitude Coaching and Mentoring Personal Effectiveness Creating Business Proposals Creative Problem Solving Time Management Senior Management Programmes : We offer specialised knowledge more...

Diya Sharma ...ening Skills Effective Customer Service World class Customer Care Dealing with Difficult customers/ Guests Understanding Customer Behaviour Effective Negotiation Skills The Effective Seller Inbound and Outbound Selling Interview Skills and Group Discussion Positive body language Presentation Skills English Communication enhancement BEHAVIOURAL SKILL more...

Centre For Customer Care (ccc) Malaysia CCC is a one-stop centre established in Malaysia to assist organisations to achieve maximum business profitability through service excellence. Our services include: a) Customer Service training programmes b) Certified Customer Service Trainer (CCST) programme c) Customer Research eg Mystery Shopping, Customer Satisfaction Surveys, etc (www. customereyes. net) d) Showroom selling DVDs, more...

Meirings Institute of Learning ...manage a budget Interpret financial statements 4. Customer Care Identify and manage areas of customer service impact Manage customer requirements and needs and implement action plans 5. Computer training Microsoft Office 2007 6. Research 7. HIV/ AIDS Awareness Demonstrate an understanding of the knowledge of HIV/ AIDS 8. HR Management  more...

Accent & Communication Training Institute India Courses:1) Voice & Accent 2) Customer Care & Sales 3) Business English 4) Drama@Work 5)Fun@work 6)Corporate Grooming & Etiquette 7) Train-the-trainer in all the above courses 8) International Certification in Teaching & Training Skills, City & Guilds-UK 9)US/UK Culture sensitisation 10) Presentation Skills more...

Training Works UK ...tion. Training and Coaching Skills. Making meetings work. Customer Care. Handling complaints. Successful telephone techniques. Handling difficult people and situations. Selling Skills. Basic selling skills. Advanced sales skills. Presentation skills. Field sales skills. Overcoming objections Writing effective sales letters From one day workshops to full development programs. Interactive more...

General Physics (UK) Ltd General Physics (UK) Ltd is the UK arm of a global performance improvement consultancy. We are a global leader in technical and soft skills training and develop programmes to meet the specific needs of clients by focussing on people, processes and technology. By objectively analysing business and production processes, GP can determine where opportunities for workforce development reside and more...

Centre for Transactional Analysis Centre For Transactional Analysis(CTA) is found and headed by Dr. Dinesh K. Boosani who has vast experience in designing and cionducting exclusive ,need based training workshops based on TA. he studied TA at M. Phil as well as Phd levels extensively. TA is the most powerful scientific tool which can be used for organizational and individual effectiveness. we do various training programs for more...

Effective Management Skills Institute Effective Management Skills Institute caters to the various training needs of today's Corporate Professionals. EMSI's training solutions are client s need oriented and highly customized. This facilitates growth and development of the organization by improving effectiveness of the personnel. EMSI does a thorough training needs-analysis of the client giving weightage to existing realities. more...

Training inCorporate We conduct soft skills and behavioural skills training programmes. Our forte is communication skills - Business English, Writing Skills, Speaking Skills, Presentation Skills, Team Building, Motivation, Problem Solving, Decision Making, Analytical Thinking, Grooming, Fine Dining, Customer Care, Selling Skills, Telesales, etc. Our USP lies in our methodology, which is highly interactive and more...

RCCSP Professional Education Alliance The Resource Center for Customer Service Professionals (RCCSP), celebrating its tenth year of service to the contact center and IT communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best more...

British Institute Of Air Hostess Training ...udents appearing for an interview with the Airlines. Customer Care We, at BIAHT, give utmost importance to rendering excellent & flawless customer service during and after the training. We ensure as a matter of routine that almost all the correspondence is replied to within the period of 2 working days apart from providing any assistance to the students as required by them in connection more...

Momenta Qatar I work as a BPO Quality Training and Coordinator at Momenta Qatar.I write scripts and does Soft Skill Training for Call Center Agents. Additionally, I do Quality Check and Mock Calls to newbies. Training includes Sales Techniques, Tele Sales and Products and Services as per Client Required. more...

Belding Skills Development Corporation Belding Skills Development is about people. We"re about customer service training, and the interpersonal skills and strategies that can often make the difference between success and mediocrity in a business environment. World Class Customer Service, as we define it, is the process of consistently creating the best, most positive experience possible for every customer. To achieve World Class more...

U-Connect Telecommunication Services Ltd ...customer care solutions. We aim to transform your call centres into customer loyalty centres through proactive customer care using our outbound resources. We have the capability and resources to design, implement and manage both your inbound and outbound contact centres. Our business premise is based on offering quality and customized customer care solutions. Our business is based on sound more...

Oktane Performance solutions Behavioural Training Customer Care Training Train The Trainer Team Building Leadership Training New Managers Training Business and Dining Etiquette Diversity Training Performance Management more...

Hospitality Handbooks Bespoke Staff Handbooks for the Hospitality industry, tailor made for your business. Includes self-learning Induction programme on Health and Safety, Customer Care and Food Safety. more...

Nis Sparta Ltd Leadership MDP Supervisory Development Program Experiential Learning Team Building Out Bound Trainings Sales Advanced Sales Customer Care more...

Inspired Learning ...velopment Communications Strategic Positioning Sales & Customer Care How You will Learn.. The activities are fun and motivational and centers on skill learning and skill use. Experiential learning is the key to self-discovery as learners are personally involved in the learning experience. It is a process that provides the participant the opportunity for direct application of newly learned more...

Fennek Global ...Special Management programs for Government Agencies. 5. Customer Care Self Improvement. 6. Management. 7. Motivation Leadership Communication. 8. Competency Certification. 9. Desktop Productivity. 10. Multimedia Graphics. 11. Electrical Electronics. 12. Mechanical Automotive. 13. Collaboration with IKRAM a MTCP Malaysian Technical Cooperation Programme.  more...

QED Training ...ecialist specifications. Courses cover the employment and customer care perspective. Other major courses include: HUMAN RESOURCES Recruitment and Selection Performance Assessment Disciplinary and Grievance Staff Handbooks Protocols,Policies and Procedures Basic Employment Law COMMUNICATIONS Public Speaking Presentations Influencing Skills Team Working Dealing with the Media  more...

Paramount Training Services (PTS) PTS was established in 1989 as a training provider for NVQ's. We offer training in: Health & Social Care (Certified Care & Nursing Assistant), Foundation Certificate in Health & Safety in the Workplace,which is the health & safety qualification certificated by the Royal Society for the Promotion of Health (RSPH). The course is accredited by regulatory authorities of England, Wales and Northern more...

Success Resources International Pty ltd Success Resources International Pty Ltd is a market leader for the delivery of training, organisational development, customer satisfaction surveys, mystery shopping and consulting services to the Automotive and Service Sector Industries in Australia and New Zealand. Success Resources International has the people, knowledge and resources to develop and deliver programs tailored to client more...

The S.T. Trainers We are Delhi based Training Organisation with Core Competencies in Selling Skills,Customer Care,Attitudinal Changes and Behavioural Programmes like Presentaiton Skills,Leadership ,Team Building(Outbound n Inbound both)etc.To name a few clients of ours viz Microsoft Educatinoal Channels,LML Scooters n Motorcycles,JCB India Ltd.,Maruti*,CSC,TCS,Senior India. more...

Summ it up We are a small marketing consultancy based in East yorkshire. We hold training workshops in our own right,we provide in house training and more recently have added on line training. Our workshops include practical marketing, customer service, e marketing, Internet Marketing and Marketing to Grow your business. Our company ethos is practical jargon free marketing and this theme runs through all more...

Stonebow Stonebow provides training and development to help service businesses increase their effectiveness. Specialising in management development and traininer training, Stonebow"s flexible approach adrdresses specific requirements for maximum return on investment. We"ve earned a reputation for delivering the best nationally recogised trainer training programmes and this commitment to quality, value more...

Epimorfosis Consulting Ltd We provide corporate training programms on the following subjects : Management development Management Skills for newly appointed managers Knowledge Management Customer Care Customer Relationship Management Assessment Centers Communication Self-development Train the Trainer Leadership Coaching Time management We would appreciate to serve your specific needs by request. Regards  more...