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Customer Care Training Seminars and Classes
From Prediction Impact
Predictive Analytics for Business, Marketing and Web
    ...l profit. For online applications such as e-marketing and customer care recommendations, predictive analytics acts in real-time, dynamically selecting the ad, web content or cross-sell product each visitor is most likely to click on or respond to, according to that visitor's profile. This is AB selection, rather than just AB testing.
Predictive Analytics for Business, Marketing and Web is a more...Predictive Analytics for Business, Marketing and Web
 ...l profit. For online applications such as e-marketing and customer care recommendations, predictive analytics acts in real-time, dynamically selecting the ad, web content or cross-sell product each visitor is most likely to click on or respond to, according to that visitor's profile. This is AB selection, rather than just AB testing.
Predictive Analytics for Business, Marketing and Web is a more...
From H2 Training & Consultancy Ltd
Customer Service
Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make more...
From Pitman Training Centre London
Receptionist Training - The Professional Receptionist Seminar
We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company
Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role.
Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates. more...
From Meirc Training and Consulting
CRM Training Dubai Customer Relationship Management
   ...r:
Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPE's.
Instructor:
A bilingual (English/Arabic) consultant facilitates the program.
One extra free place for every 3 paid nominees
Program Outline:
Definitions
Defining CRM
Importance of CRM to Companies
Customer more...Customer Relationship Management CRM
... for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in more...Defining Customer Relations through SLAs and Key Accounts Management ... for Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE?s.
Appreciate the importance of relationships with customers versus repeated satisfactory transactions.
Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships more...
Defining Customer Relations through SLAs and Key Accounts Management
... for Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE s.Appreciate the importance of relationships with customers versus repeated satisfactory transactions.Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with more...Customer Relationship Management
... for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPE s.Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.Determine the uses and objectives of a CRM system.Recognize best practices in implementing a CRM more...
From ACCETTS Group
BTEC Certificate in Door Supervision
Door Supervisor Award issued by BTEC. This course leads to one of the qualifications accepted by the Security Industry Authority (SIA) as the training requirement for a Door Supervisor Licence to Operate.
The course is delivered over 4 days with two, one hour written assessments at the end of it. Students will learn: roles and responsibilities of a door supervisor, law relating to door more...BTEC Award for Security Guards
Security Guarding qualification for security officers, event stewards, key holders, dog handlers. This course leads to one of the qualifications approved by the Security Industry Authority (SIA) as evidence of training for a Security Officer applying for a Licence to Operate.
The course content includes: duties and responsibilities of a security officer; customer care skills; communication more...
From Metis ERC India Pvt Ltd
Customer Care
 Overview of CRM
Customer needs identification.
Customer Service & support
Telephone etiquettes
Customer relation management.
Customer rights
Give and receive feedback
Communication for customer service telephone and emails more...Soft Skills
 Supervisory Development programme
Managing Performance
Project Management
Organizational Climate
Leadership
Customer Care
Communication Skills
Managing Change
Business Writing
Improving Personal performance & effectiveness
People management
Facilitation Skills
Workplace issues
Improving professional performance
Team development
Marketing & sales
Finance
Manufacturing Industry specific more...
From Contacts Plus
AT&T Diploma for Agents
...s and failure in the way to achieve the pursued targets.
Customer Care and retention is increasingly becoming a key issue for most companies in today s competitive market place where customers demand immediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to more...
From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc
...yed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation.
This event introduces participants to some powerful and effective techniques to put structure and method alongside the natural enthusiasm to do a good job for more...
From QED Training
Equal Opportunities and Diversity
 We offer courses in all equality laws and diversity issues from an employment and service delivery perspective,including the new AGE DISCRIMINATION Directive.We can provide basic,intermediate and advanced training in:-
Duty to Promote Equality
Sex Discrimination Act
Race Relations Act
Disability Discrimination Act
Religion and Belief Directive
Gays,Lesbians and Bisexual Directive-Sexual more...
From Highland Body Language Training Consultancy
Communication Skills
MY BODY IS MY LANGUAGE
This popular course teaches the building blocks of non-verbal communication skills, and is essential for all levels of staff. Learn how to improve your communication skills, see yourself as others see you, and use someone else's non-verbal behaviour to your advantage. more...
From GB Training & Consulting
Delivering Customer Service on the Front Line
Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard. more...
From People Tree Training Northampton
Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and more...
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