Instructor Led Customer Care Training - Training Resources
Customer Care Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Pitman Training Centre London
Receptionist Training - The Professional Receptionist Seminar
We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company
Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role.
Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.
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We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company
Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role.
Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.
more...
From Impact Factory
Customer Service Course
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
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This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
Customer Service Skills Training
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
From Contacts Plus
AT&T Diploma for Agents
...and failure in the way to achieve the pursued targets.
Customer Care and retention is increasingly becoming a key issue for most companies in today s competitive market place where customers demand immediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to
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...and failure in the way to achieve the pursued targets.
Customer Care and retention is increasingly becoming a key issue for most companies in today s competitive market place where customers demand immediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to
more...
From H2 Training & Consultancy Ltd
Customer Service
Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
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Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
more...
From Travel Academy of India
Airport Ground Handling
1. Personality development and Spoken English
2. Introduction to Airports
3. World and Indian Geography and IATA city Codes
4. Airline Names, Codes and Nationalities
5. Flight Schedules and OAG
6. International Time Calculation
7. Passenger and Cargo Terminal Layouts
8. Passenger Handling and Customer Service
9. Basic Ticketing and Fares
10. Check In/ Counter Handling and Departure
more...
1. Personality development and Spoken English
2. Introduction to Airports
3. World and Indian Geography and IATA city Codes
4. Airline Names, Codes and Nationalities
5. Flight Schedules and OAG
6. International Time Calculation
7. Passenger and Cargo Terminal Layouts
8. Passenger Handling and Customer Service
9. Basic Ticketing and Fares
10. Check In/ Counter Handling and Departure
more...
From Ripley Training Limited
Customer Care Skills
Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.
more...
Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.
more...
From Drew & Associates
Sales Mastery - Empowering Business People to Reach Success in Changing Times
What
This 3 hour program with two 1 hour teleconference coaching sessions gives you the tools you and your sales department need to achieve your goals through challenging economic times.
Who Should Attend
People who are leaders in their organization and responsible for positive results in others.
People working with customer care and retention.
People working to secure new customers
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What
This 3 hour program with two 1 hour teleconference coaching sessions gives you the tools you and your sales department need to achieve your goals through challenging economic times.
Who Should Attend
People who are leaders in their organization and responsible for positive results in others.
People working with customer care and retention.
People working to secure new customers
more...
From Learningminds!
Image Plus Customer Care Excellence
Overview
In todaya s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past.
Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you, as a
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From Basic Learning Systems
Customer Driven Quality
...customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers,
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...customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers,
more...
From Metis ERC India Pvt Ltd
Customer Care
Overview of CRM
Customer needs identification.
Customer Service & support
Telephone etiquettes
Customer relation management.
Customer rights
Give and receive feedback
Communication for customer service telephone and emails
more...
Overview of CRM
Customer needs identification.
Customer Service & support
Telephone etiquettes
Customer relation management.
Customer rights
Give and receive feedback
Communication for customer service telephone and emails
more...
Soft Skills
Supervisory Development programme
Managing Performance
Project Management
Organizational Climate
Leadership
Customer Care
Communication Skills
Managing Change
Business Writing
Improving Personal performance & effectiveness
People management
Facilitation Skills
Workplace issues
Improving professional performance
Team development
Marketing & sales
Finance
Manufacturing Industry specific
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Supervisory Development programme
Managing Performance
Project Management
Organizational Climate
Leadership
Customer Care
Communication Skills
Managing Change
Business Writing
Improving Personal performance & effectiveness
People management
Facilitation Skills
Workplace issues
Improving professional performance
Team development
Marketing & sales
Finance
Manufacturing Industry specific
more...
From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc
...yed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation.
This event introduces participants to some powerful and effective techniques to put structure and method alongside the natural enthusiasm to do a good job for
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...yed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation.
This event introduces participants to some powerful and effective techniques to put structure and method alongside the natural enthusiasm to do a good job for
more...
From Wintrac Inc.
Customer Care for IT Telephone Support Staff
This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality
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Customer Care Workshop
In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises.
You can get a complete list of other Professional Soft Skills Workshops classes at
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From Mercian Security & Training Solutions Ltd
EDEXCEL Level 2 BTEC Award in Door Supervision
...cation.
Key Areas
* The role of door supervisors
* Customer care
* Social skills
* Licensing law
* Health & safety at work
* First aid
* Fire safety
* Emergencies and emergency procedures
* Drugs
* Searches
* Refusing entry
* Eviction
* Use of force
* Offensive weapons
* Arrest
* Scene preservation
* Conflict management
* Physical interventions
Qualification/ s
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...cation.
Key Areas
* The role of door supervisors
* Customer care
* Social skills
* Licensing law
* Health & safety at work
* First aid
* Fire safety
* Emergencies and emergency procedures
* Drugs
* Searches
* Refusing entry
* Eviction
* Use of force
* Offensive weapons
* Arrest
* Scene preservation
* Conflict management
* Physical interventions
Qualification/ s
more...
From QED Training
Equal Opportunities and Diversity
We offer courses in all equality laws and diversity issues from an employment and service delivery perspective,including the new AGE DISCRIMINATION Directive.We can provide basic,intermediate and advanced training in:-
Duty to Promote Equality
Sex Discrimination Act
Race Relations Act
Disability Discrimination Act
Religion and Belief Directive
Gays,Lesbians and Bisexual Directive-Sexual
more...
We offer courses in all equality laws and diversity issues from an employment and service delivery perspective,including the new AGE DISCRIMINATION Directive.We can provide basic,intermediate and advanced training in:-
Duty to Promote Equality
Sex Discrimination Act
Race Relations Act
Disability Discrimination Act
Religion and Belief Directive
Gays,Lesbians and Bisexual Directive-Sexual
more...
From Highland Body Language Training Consultancy
Communication Skills
MY BODY IS MY LANGUAGE
This popular course teaches the building blocks of non-verbal communication skills, and is essential for all levels of staff. Learn how to improve your communication skills, see yourself as others see you, and use someone else's non-verbal behaviour to your advantage.
more...
MY BODY IS MY LANGUAGE
This popular course teaches the building blocks of non-verbal communication skills, and is essential for all levels of staff. Learn how to improve your communication skills, see yourself as others see you, and use someone else's non-verbal behaviour to your advantage.
more...
From GB Training & Consulting
Delivering Customer Service on the Front Line
Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
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Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
more...
From People Tree Training Northampton
Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and
more...
Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
