Instructor Led Customer Care Training in India - Training Resources
Customer Care Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Travel Academy of India
Airport Ground Handling
1. Personality development and Spoken English
2. Introduction to Airports
3. World and Indian Geography and IATA city Codes
4. Airline Names, Codes and Nationalities
5. Flight Schedules and OAG
6. International Time Calculation
7. Passenger and Cargo Terminal Layouts
8. Passenger Handling and Customer Service
9. Basic Ticketing and Fares
10. Check In/ Counter Handling and Departure
more...
1. Personality development and Spoken English
2. Introduction to Airports
3. World and Indian Geography and IATA city Codes
4. Airline Names, Codes and Nationalities
5. Flight Schedules and OAG
6. International Time Calculation
7. Passenger and Cargo Terminal Layouts
8. Passenger Handling and Customer Service
9. Basic Ticketing and Fares
10. Check In/ Counter Handling and Departure
more...
From Metis ERC India Pvt Ltd
Customer Care
Overview of CRM
Customer needs identification.
Customer Service & support
Telephone etiquettes
Customer relation management.
Customer rights
Give and receive feedback
Communication for customer service telephone and emails
more...
Overview of CRM
Customer needs identification.
Customer Service & support
Telephone etiquettes
Customer relation management.
Customer rights
Give and receive feedback
Communication for customer service telephone and emails
more...
Soft Skills
Supervisory Development programme
Managing Performance
Project Management
Organizational Climate
Leadership
Customer Care
Communication Skills
Managing Change
Business Writing
Improving Personal performance & effectiveness
People management
Facilitation Skills
Workplace issues
Improving professional performance
Team development
Marketing & sales
Finance
Manufacturing Industry specific
more...
Supervisory Development programme
Managing Performance
Project Management
Organizational Climate
Leadership
Customer Care
Communication Skills
Managing Change
Business Writing
Improving Personal performance & effectiveness
People management
Facilitation Skills
Workplace issues
Improving professional performance
Team development
Marketing & sales
Finance
Manufacturing Industry specific
more...
