Instructor Led Customer Care Training in Maharashtra, India

Airport Ground Handling 1. Personality development and Spoken English 2. Introduction to Airports 3. World and Indian Geography and IATA city Codes 4. Airline Names, Codes and Nationalities 5. Flight Schedules and OAG 6. International Time Calculation 7. Passenger and Cargo Terminal Layouts 8. Passenger Handling and Customer Service 9. Basic Ticketing and Fares 10. Check In/ Counter Handling and Departure  more...

Program on Excellence in After Sales Service Conclusion of sale is not end but beginning of relationship with the customer. After Sales Service does not receive the attention it deserves from the people inside the company. It is done more as an obligation to customers. However, if proper focus is given on after sales service it can become a powerful tool to promote sales, build brand image and generate profits for the company. This program  more...