Instructor Led Customer Care Training in United Kingdom - Training Resources
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From Pitman Training Centre London
Receptionist Training - The Professional Receptionist Seminar
We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company
Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role.
Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.
more...
We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company
Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role.
Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.
more...
From Impact Factory
Customer Service Course
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
Customer Service Skills Training
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
From H2 Training & Consultancy Ltd
Customer Service
Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
more...
Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
more...
From Ripley Training Limited
Customer Care Skills
Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.
more...
Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.
more...
From Brenell Training Consultants
Customer Service Training
Great customer service is vital to any business and we provide customer service training for businesses and organisations in Bristol and across the UK.
Every employee represents your organisation to every client they come into contact with and what they say, how they say it and what they do leaves a lasting impression in the mind of your customers.
Our customer service courses ensure
more...
Great customer service is vital to any business and we provide customer service training for businesses and organisations in Bristol and across the UK.
Every employee represents your organisation to every client they come into contact with and what they say, how they say it and what they do leaves a lasting impression in the mind of your customers.
Our customer service courses ensure
more...
From Team Training Services
SIA Retail Guarding
To work within the retail security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA).
Retail Security Officer
The course is aimed at anyone who wishes to work as a Security Officer within the retail security area, such as shopping centres, malls or retail parks.
more...
SIA Static and Patrol Guarding
To work within the retail security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA).
Static Guarding
This nationally accredited course is aimed at anyone who wishes to work as a Security Officer within the Retail Guarding, Static Guarding & Patrol Guarding security areas.
more...
SIA Security Door Supervision
To work within the security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA).
Security Door Supervisor
Team Contracts Services will ensure that training is designed and delivered to suit the needs of your staff, customers and your organisation, and to facilitate this, we deliver the nationally accredited
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From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc
...yed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation.
This event introduces participants to some powerful and effective techniques to put structure and method alongside the natural enthusiasm to do a good job for
more...
...yed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation.
This event introduces participants to some powerful and effective techniques to put structure and method alongside the natural enthusiasm to do a good job for
more...
From Mercian Security & Training Solutions Ltd
EDEXCEL Level 2 BTEC Award in Door Supervision
...cation.
Key Areas
* The role of door supervisors
* Customer care
* Social skills
* Licensing law
* Health & safety at work
* First aid
* Fire safety
* Emergencies and emergency procedures
* Drugs
* Searches
* Refusing entry
* Eviction
* Use of force
* Offensive weapons
* Arrest
* Scene preservation
* Conflict management
* Physical interventions
Qualification/ s
more...
...cation.
Key Areas
* The role of door supervisors
* Customer care
* Social skills
* Licensing law
* Health & safety at work
* First aid
* Fire safety
* Emergencies and emergency procedures
* Drugs
* Searches
* Refusing entry
* Eviction
* Use of force
* Offensive weapons
* Arrest
* Scene preservation
* Conflict management
* Physical interventions
Qualification/ s
more...
From QED Training
Equal Opportunities and Diversity
We offer courses in all equality laws and diversity issues from an employment and service delivery perspective,including the new AGE DISCRIMINATION Directive.We can provide basic,intermediate and advanced training in:-
Duty to Promote Equality
Sex Discrimination Act
Race Relations Act
Disability Discrimination Act
Religion and Belief Directive
Gays,Lesbians and Bisexual Directive-Sexual
more...
We offer courses in all equality laws and diversity issues from an employment and service delivery perspective,including the new AGE DISCRIMINATION Directive.We can provide basic,intermediate and advanced training in:-
Duty to Promote Equality
Sex Discrimination Act
Race Relations Act
Disability Discrimination Act
Religion and Belief Directive
Gays,Lesbians and Bisexual Directive-Sexual
more...
From Highland Body Language Training Consultancy
Communication Skills
MY BODY IS MY LANGUAGE
This popular course teaches the building blocks of non-verbal communication skills, and is essential for all levels of staff. Learn how to improve your communication skills, see yourself as others see you, and use someone else's non-verbal behaviour to your advantage.
more...
MY BODY IS MY LANGUAGE
This popular course teaches the building blocks of non-verbal communication skills, and is essential for all levels of staff. Learn how to improve your communication skills, see yourself as others see you, and use someone else's non-verbal behaviour to your advantage.
more...
From GB Training & Consulting
Delivering Customer Service on the Front Line
Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
more...
Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
more...
From People Tree Training Northampton
Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and
more...
Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and
more...
