Instructor Led Customer Care Training in Suffolk, uk

Effective Telephone Techniques This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of  more...

Negotiation Skills This one day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully  more...