Online Customer Care eLearning
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 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
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From Online Training Directory
QPRT Suicide Risk Assessment and Training
Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals.
Managers must master the
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QPRT Suicide Risk Assessment and Training
Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals.
Managers must master the
more...
Customer Astonishment: The Commitment to World-Class Customer Care
...ew book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course.
Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth.
It means that your success is cumulative from year to year. In today`s business
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...ew book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course.
Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth.
It means that your success is cumulative from year to year. In today`s business
more...
From 123-CBT Computer Based Training
The Inbound Call Center
...se will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers
more...
The Inbound Call Center
...se will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers
more...
Excellence in Service Communicating With Customers Virtually
...hniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to provide superior telephone service. Identify ways to manage the telephone. Identify ways to effectively use e-mail. Audience: This course is for employees and managers who want to learn the best methods
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...hniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to provide superior telephone service. Identify ways to manage the telephone. Identify ways to effectively use e-mail. Audience: This course is for employees and managers who want to learn the best methods
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Managing Change Implementing the Change Process
...w: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for
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...w: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for
more...
Telephone Skills Handling Difficult Calls
...n To Portray a good corporate image. Implement customer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:
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...n To Portray a good corporate image. Implement customer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:
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From Serebra Learning Corporation
The Inbound Call Center
...se will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers
more...
...se will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers
more...
Customer Service : Why Care for Customers?
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you
more...
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you
more...
Customer Service : Who are your Customers?
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you
more...
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you
more...
Customer Service : CARE Brain-teasers
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an
more...
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an
more...
Excellence in Service - Communicating with Customers Virtually
In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.
more...
In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.
more...
Customer Care: The Value of Customer Care
...Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy
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...Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy
more...
Customer Care: You Make the Difference
...Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical
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...Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical
more...
Customer Care: Who is the Customer?
...Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and
more...
...Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and
more...
Excelling at Customer Care: Customers Define Success
...Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that customers can
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...Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that customers can
more...
Excelling at Customer Care: Recognize Critical Moments
...Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy
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...Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy
more...
Excelling at Customer Care: Increase Sales via Service
...Customer Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful toolkit of
more...
...Customer Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful toolkit of
more...
Communicating with Customers: Service Face to Face
Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful
more...
Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful
more...
Communicating with Customers: Service via the Telephone
Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care
more...
Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care
more...
Communicating with Customers: Service via the Internet
Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for
more...
Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for
more...
Rising to the Customer Challenge: Turn Complaints into Delight
Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's
more...
Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's
more...
Rising to the Customer Challenge: Engage Difficult Customers
Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care
more...
Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care
more...
From Management Development Specialists, LLC
The PRIDE System of Customer Service
The Customer Service course is organized in accordance with the acronym PRIDE, hence the PRIDE System of Customer Service. This course examines and offers solutions in each of the five areas of the PRIDE System. The course is available in Audio, Flash and PDF Manual versions with Participant Materials includes worksheets, Review Exercises with answer keys and help in developing an Action Plan. The
more...
The Customer Service course is organized in accordance with the acronym PRIDE, hence the PRIDE System of Customer Service. This course examines and offers solutions in each of the five areas of the PRIDE System. The course is available in Audio, Flash and PDF Manual versions with Participant Materials includes worksheets, Review Exercises with answer keys and help in developing an Action Plan. The
more...
From Summ it up
Make your customers happy and increase sales
Workshop shows how to use customer service as an Unique Selling Point for small businesses to help them be different from their competition and to help them have a conmpetative advantage over bigger competition.
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Workshop shows how to use customer service as an Unique Selling Point for small businesses to help them be different from their competition and to help them have a conmpetative advantage over bigger competition.
more...
From Skillspride Online Training
Customer Care for IT Telephone Support Staff
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their
more...
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
