Online Customer Care Advocacy Program eLearning
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From 123-CBT Computer Based Training
Managing Change Implementing the Change Process

...w: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for
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Managing Change Implementing the Change Process
