Customer Centricity Training
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From India Facilitation Network
Competency Based Interviewing Skills
...GE GRID, The Competency-Base, Critical Success Factors of Customer Centricity
o (Behavioral) Interview,
o The Goal: Behavioral Examples, False Behavioral Examples,
o Exercise A: Behavioral Example Exercise, Follow-Up Probes
o When are Follow Up Probes Needed? Asking the Questions,
o Exercise B: Behavioral Questions Exercise
o The Interview Guide,
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