Instructor Led Customer Complaints Training in Canada
Customer Complaints Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Last Minute Training
Customer Service Certification Program - Focus on Managing Difficult People
This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more
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From McDonald-Green
Customer Service Excellence
...upset customers
a The 5 Point Approach for dealing with customer complaints
a Role-play exercises for rectifying customer disagreements
a Live in the customer's shoes
a Develop a Customer Bill of Rights
a Use affirmative language for positive messages
a Ask critical questions to uncover the full story
a Acknowledge and empathize with compassion
a Assess the situation by asking
more...
...upset customers
a The 5 Point Approach for dealing with customer complaints
a Role-play exercises for rectifying customer disagreements
a Live in the customer's shoes
a Develop a Customer Bill of Rights
a Use affirmative language for positive messages
a Ask critical questions to uncover the full story
a Acknowledge and empathize with compassion
a Assess the situation by asking
more...
