Instructor Led Customer Complaints Training in Phillipines
Customer Complaints Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Talent Shout Business Consultancy
Basic Customer Service Program
Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
more...
Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
more...
