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Customer Experience Training Seminars and Classes

From Contacts Plus

Complaints handling

...st skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the telephone or via the internet. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing what is anger, and the relation more...

From Cosensa Learning & Development Ltd

Managing Excellent Customer Service ...h exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it effectively to the workforce. Contents: Customer focus from the customera ™s perspective What is good service and how does it link to leadership? more...

From 4 Hour Training

Customer Service Excellence

This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for more...

From Last Minute Training

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how more...

From Lynxspring, Inc

Lynxspring,Inc Niagara Ax End User Program

...customer experience with the Niagara Framework without the certification exam or relationship requirements . Participants will explore the software environment using tools that will allow them to troubleshoot issues and override points. During the course, the participant will alter a stationa ™s control loops, and will create new loops and new graphical displays. The student will explore more...

From Treeline Training, Inc.

What Customers Really Want In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these more...

From Modulus

Comprehensive Ajax for J2EE Training from Modulus Training

This training course teaches AJAX and all of its foundational technologies. XHTML and CSS2 are covered in details. Students will also learn the HTML Document Object Model (DOM) and how to manipulate a page dynamically in the client side using JavaScript. The AJAX API is covered in details. Students will also learn how to build their own AJAX based framework which will help them write complex more...

From Bpminstitute.org

Using BPM Discipline with Six Sigma Lean Methodologies

...identify performance gaps that have a major impact on the customer experience and on achieving desired business results. Six Sigma methodology can then be applied to prioritize the critical projects and close the gaps. Business Process Management includes a set of tools to document, measure, assess/ monitor, and control processes. It establishes ongoing accountability for managing entire more...

From The College of Call Center Excellence

Call Center Call Quality Assurance Certification

...ion of the agent behaviors that will provide an excellent customer experience, i. e., reduce the customer effort to solve their problem, answer their question and drive loyalty. From this knowledge comes the development of the assessment processes, form for assessment and the scoring metrics that will measure the result. We will address the issues of calibration of the assessment and scoring more...

From Graham Roberts-Phelps (8020 training)

Sales Accelerator - a new model of sales skills ...LUE and CONVERSION. Ten core principles - that improve customer experience and sales results. Advanced consultative selling skills, utlising the skills of influence and NLP. Achieve great accuracy and consistency in business results. Improved handling of concerns and doubts and negotation of final prices and terms. Focused on solution-based B2B situations. It is taught only on more...

From Echo E-Business

Customer Engagement Workshop - Learn how to stop losing business through your web site

Are you sick of losing money through your web site? Customer Engagement Workshop Learn how to engage visitors on your web site so that they buy, subscribe and interact. 7 Deadly Web Content Sins Creating engaging customer journeys Psychology and the Internet The Basics of Web Personalisation 12 Keys to Content Success The Power of Word - Web Writing Essentials more...

From Practicum Strategic Training Provider

Branding 30 New Technologies New Experiences New Conversations ...our company. - Learn ways on how social media can direct customer experience and involvement for your Brand. - Learn advanced techniques on how to engage others and build trusted relationships that in turn can produce leads, solution selling, and opportunity creation. - Mobile marketing - learn the ability to penetrate the cell phone market and build brand awareness without having to spend a more...

From TQM School

5 S Seiri Seiton Seiso Seiketsu Shitsuke The discipline of 5S is a fundamental building block for Lean Manufacturing or the Lean Office. Good 5S improves quality, cost, safety, the customer experience and enables World Class Performance. It is easily applied to any business and any process, by anyone. There are many reasons to begin Lean journey with 5S: It can be done today Everyone can participate Waste is made visible Has more...

From Impellus

Customer Service Skills Ensure that every customer contact makes the right impression. This programme is aimed at the people in your team who deal with customers but are not part of the sales process, yet whose behaviour might massively influence customer decisions. Seeing things through the lens of a customer is a key skill and will allow your people to deliver a far better customer experience in a more enjoyable more...

From Communico Ltd.

The MAGIC of Customer Relations

...on on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty. COURSE OBJECTIVE Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs in a contact center, an office, a more...

From Bpgroup

Certified Process Professional - Advanced Business Process Management The Certified Process Professional (CPP) Program (7 Levels) takes BPM Training to an entirely new level. This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. These are the Advanced BPM Methods and Techniques that Deliver! - Uncover Process Improvement opportunities in just hours - Identify more...

From Icon Image Consulting

Winning Customer Service Winning Customer Service This program aims to give information and techniques in servicing different types of customers in all business situations. Audience: Corporate groups Topics covered: a Identifying your customers a Body language and positive non verbal cues a Understanding the customer a Handling complaints a Conflict resolution a Meeting etiquette a Enhancing more...

From Grow Wings And Fly Professional Development Training

Customer Service Excellence Understanding the client

Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and more...

From G-CEM (Global- Customer Experience Management)

Global CEM Customer Experience Management Certification Program Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. more...

Global Customer Experience Management Certification Program Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners. The 2-day program covers CEM essentials, provides you a framework with relevant guiding principles and tools for designing the best experience to your target customers. The attendees will be equipped with knowledge that can be immediately applied to their business and real-life work environment. more...

Global Customer Experience Management Certification Program in Shanghai July 2-3 2009 Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has proven success for its international track record, rich content and the complementary expertise offered by different trainers. The next Global CEM Certification Program on July 2-3, more...

TCE (Total Customer Experience) Model Building e-Workshop for Telecom Operators

TCE (Total Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Program Schedule June 25, 2009 (09: 00-10: 30 GMT) For enquiry, please contact: Ms. Alice Tse, alice@g-cem. org more...

From International Process and Performance Institute

IPAPI Certified Process Professional Open Courses The Certified Process Professional (CPP) program is an online training course (also available in person as a 3 day class) which teaches techniques in business process management. The course is broken into three sections: Optimize, Align, and Innovate. These unique techniques are the core of the CEM Method, the most advanced and direct method to process improvement. Training is included with more...

From Entelechy, Inc.

Handling Challenging Situations

Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience. more...

Impacting the Customer Experience

...Customer Experience Overview Everything you do or don t do impacts the customer experience! Many things contribute to what the customer experiences while dealing with your company. In order to truly understand what your customers experiences are, we need to better understand what your company offers your customers, who your customers are, what their likes and dislikes are, what more...