Customer Experience Web-based Seminars

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su Measuring performance is fundamental to any contact center operations whether it is a large or small. The measurement process is the primary data collection vehicle for management, yet few contact centers have a program or resources in place for identifying and improving performance measures. As a result, many managers operate with a haphazard collection of uncoordinated and often irrelevant  more...

Customer Service Strategies to Increase Revenue See Your Business Through the Lens of Your Customer When dollars are tight, customer loyalty is easily lost. When the service with your company slips due to budget cuts, the customer exodus becomes massive compounding your bottom-line issue. You can't afford to have your customers feel your pain as they represent a tremendous opportunity to grow your business. It s critical to deliver WOW!  more...

TCE Total Customer Experience Model Building e-Workshop for Financial Services ...Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. The content of this program is based on the U. S. patent-pending Branded CEM (Customer Experience Management) Method, invented  more...