Instructor Led Customer Focus Training
Customer Focus Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
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 discount pricing |
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From Taylor Performance Solutions, Inc.
Professional Customer Service Skills
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and
more...
Professional Customer Service Skills
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and
more...
From Business Coach Philippines
Customer Service Training
Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.
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Customer Service Training
Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.
more...
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Organisation and Management an Introduction
...nication effectiveness
- Designing for effective client/ customer focus
- Importance of vertical & horizontal relationships
- Directing or leading
- Directing or leading? : a question of leadership styles & administrative strategies
- Directing or leading? : Managerial control vs worker autonomy
- The relationship between leadership & worker motivation
- Co-ordinating - mintzberga
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Organisation and Management an Introduction
...nication effectiveness
- Designing for effective client/ customer focus
- Importance of vertical & horizontal relationships
- Directing or leading
- Directing or leading? : a question of leadership styles & administrative strategies
- Directing or leading? : Managerial control vs worker autonomy
- The relationship between leadership & worker motivation
- Co-ordinating - mintzberga
more...
Modern Quality Systems and ISO 9000
...ement
- ISO Quality Principles
a. Principle 1 Client or Customer focus
b. Principle 2 Leadership
c. Principle 3 Involvement of people
d. Principle 4 Process approach
e. Principle 5 Systems approach
f. Principle 6 Continuous improvement
g. Principle 7 Factual approach to decision making
h. Principle 8 Mutually beneficial supplier relationships
- The ISO 9000: 2000 series
a. ISO
more...
...ement
- ISO Quality Principles
a. Principle 1 Client or Customer focus
b. Principle 2 Leadership
c. Principle 3 Involvement of people
d. Principle 4 Process approach
e. Principle 5 Systems approach
f. Principle 6 Continuous improvement
g. Principle 7 Factual approach to decision making
h. Principle 8 Mutually beneficial supplier relationships
- The ISO 9000: 2000 series
a. ISO
more...
ISO 9000 Quality Systems
...ement
- ISO Quality Principles
a. Principle 1 Client or Customer focus
b. Principle 2 Leadership
c. Principle 3 Involvement of people
d. Principle 4 Process approach
e. Principle 5 Systems approach
f. Principle 6 Continuous improvement
g. Principle 7 Factual approach to decision making
h. Principle 8 Mutually beneficial supplier relationships
- The ISO 9000: 2000 series
a. ISO
more...
...ement
- ISO Quality Principles
a. Principle 1 Client or Customer focus
b. Principle 2 Leadership
c. Principle 3 Involvement of people
d. Principle 4 Process approach
e. Principle 5 Systems approach
f. Principle 6 Continuous improvement
g. Principle 7 Factual approach to decision making
h. Principle 8 Mutually beneficial supplier relationships
- The ISO 9000: 2000 series
a. ISO
more...
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value
...n
Draft a personal Vision Statement that will ensure a customer focus
Create a model to identify internal and external customer & supplier requirements
Discuss measurements to define and improve current customer satisfaction levels
Understand the importance of customer responsiveness
Create a personal plan for moving from customer satisfaction to customer value
Who Should
more...
...n
Draft a personal Vision Statement that will ensure a customer focus
Create a model to identify internal and external customer & supplier requirements
Discuss measurements to define and improve current customer satisfaction levels
Understand the importance of customer responsiveness
Create a personal plan for moving from customer satisfaction to customer value
Who Should
more...
From silicon beach training
Lean Six Sigma Green Belt Training
Six Sigma is fundamentally about quality, customer focus and cost. This Lean Six Sigma Green Belt training course equips team leaders and team members with the appropriate skills and tools to deliver current and future improvements. It combines a number of lean concepts and tools with the Six Sigma DMAIC model to provide a comprehensive coverage of Lean Six Sigma.
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Six Sigma is fundamentally about quality, customer focus and cost. This Lean Six Sigma Green Belt training course equips team leaders and team members with the appropriate skills and tools to deliver current and future improvements. It combines a number of lean concepts and tools with the Six Sigma DMAIC model to provide a comprehensive coverage of Lean Six Sigma.
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From H2 Training & Consultancy Ltd
Customer Service
Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
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Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
more...
From WWP Training Ltd
Customer Focus on the Telephone
You never get a second chance to make a first impression!
Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is
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From Cosensa Learning & Development Ltd
Managing Excellent Customer Service
...unicating it effectively to the workforce.
Contents:
Customer focus from the customera ™s perspective
What is good service and how does it link to leadership?
Delivering the factors that differentiate excellence for customers
Creating a Raving Fansa ™ a Kenneth Blanchard and Sheldon Bowlea ™s perspective
The service/ profit chain and the customer care balance sheet
more...
From CC Pace
Agile Project Management
... of:
Agile / Scrum
Project Management
Lean Thinking
- Customer Focus
- Value Creation
- Seeing Flow, Bottlenecks and Stresses
The Impact Lean-Agile techniques have on PMIa ™s:
Five Project Management Process Groups
Nine Knowledge Areas
PMI REGISTERED EDUCATION PROVIDER
CC Pace has successfully fulfilled the PMI REP quality criteria and operational guidelines for participating
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... of:
Agile / Scrum
Project Management
Lean Thinking
- Customer Focus
- Value Creation
- Seeing Flow, Bottlenecks and Stresses
The Impact Lean-Agile techniques have on PMIa ™s:
Five Project Management Process Groups
Nine Knowledge Areas
PMI REGISTERED EDUCATION PROVIDER
CC Pace has successfully fulfilled the PMI REP quality criteria and operational guidelines for participating
more...
From Bpminstitute.org
Using BPM Discipline with Six Sigma Lean Methodologies
...Customer focused a Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework that will set the foundation for growth,
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...Customer focused a Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework that will set the foundation for growth,
more...
From Talent Shapers
Customer Delight
The program is designed for Enhancing performance of employees in a client facing role.
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From Graham Roberts-Phelps (8020 training)
Sales Accelerator - a new model of sales skills
Sales Accelerator is a process driven method for increasing sales and improving sales productivity.
Key features
Based on a 'new' code or model of selling, combining equal focus on ACTIVITY, VALUE and CONVERSION.
Ten core principles - that improve customer experience and sales results.
Advanced consultative selling skills, utlising the skills of influence and NLP.
Achieve great
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From PSNL Business Solutions
Management Leadership Skills Development Workshops 2011
PSNL Business Solutions is focused on working with you to meet this need for skills development in your organization in a practical way that delivers measurable positive impact to your business through specific skills development programs.
Based on our understanding of Adult Learning, the Nigerian market and working relationships with professionals in the Learning & Development field, we have
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From Entelechy, Inc.
Providing Products to Customers
Providing Products to Customers
Overview
Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer!
Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated
more...
Providing Products to Customers
Overview
Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer!
Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated
more...
