Instructor Led Customer Focus Training in United Kingdom

Lean Six Sigma Green Belt Training Six Sigma is fundamentally about quality, customer focus and cost. This Lean Six Sigma Green Belt training course equips team leaders and team members with the appropriate skills and tools to deliver current and future improvements. It combines a number of lean concepts and tools with the Six Sigma DMAIC model to provide a comprehensive coverage of Lean Six Sigma.  more...

Customer Service Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...

Customer Focus on the Telephone You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is  more...

Managing Excellent Customer Service ...unicating it effectively to the workforce. Contents: Customer focus from the customera ™s perspective What is good service and how does it link to leadership? Delivering the factors that differentiate excellence for customers Creating a Raving Fansa ™ a Kenneth Blanchard and Sheldon Bowlea ™s perspective The service/ profit chain and the customer care balance sheet  more...