Online Customer Focus eLearning Training
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 learn at home |
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 train the trainer |
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From Online Training Directory
Building Strong Customer Relationships
Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using
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Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using
more...
From Serebra Learning Corporation
Quality-minded Management
The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support
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The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support
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Transitioning from ISO 9000 1994 to ISO 9001 2000
The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management
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The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management
more...
From The Training Bank
TTB Management Development System
This comprehensive online learning system contains over 40 hours of practical and easy to apply training.
There are 47 self-study courses, 6 self-assessments, and dozens learning activities, exercises and job aids. We cover a wide range of topics which are need-to-know for anyone who manages or supervises others. Learning categories include:
- Managing Others (10 courses)
- Human Resource
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This comprehensive online learning system contains over 40 hours of practical and easy to apply training.
There are 47 self-study courses, 6 self-assessments, and dozens learning activities, exercises and job aids. We cover a wide range of topics which are need-to-know for anyone who manages or supervises others. Learning categories include:
- Managing Others (10 courses)
- Human Resource
more...
From 123-CBT Computer Based Training
Total Quality Management Principles
...l Learning Time 2 to 4 hours Objectives Unit 1: Customer Focus and Teamwork (0.5 - 1 hour) Recognize aspects of the relationship between internal and external customers. Identify five quality checkpoints for customer satisfaction. Recognize how to develop a customer needs map. Identify the
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...l Learning Time 2 to 4 hours Objectives Unit 1: Customer Focus and Teamwork (0.5 - 1 hour) Recognize aspects of the relationship between internal and external customers. Identify five quality checkpoints for customer satisfaction. Recognize how to develop a customer needs map. Identify the
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ISO 9001 2000 Implementing Standards
...ments of Clause 5.1: Management Commitment and Clause 5.2 Customer Focus. Identify requirements of Clause 6.2: Human Resources. Identify requirements of Clause 7.5: Production and Service Provision. Identify requirements of Clause 8.1. Audience Members of Corporate Management, Management Representatives,
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...ments of Clause 5.1: Management Commitment and Clause 5.2 Customer Focus. Identify requirements of Clause 6.2: Human Resources. Identify requirements of Clause 7.5: Production and Service Provision. Identify requirements of Clause 8.1. Audience Members of Corporate Management, Management Representatives,
more...
