Online Customer Focus eLearning

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Customer Focus Training Seminars and Classes
From 123-CBT Computer Based Training
CUSTOMER FOCUS on-line e-learning cbt (computer based)cd rom CUSTOMER FOCUS  more...
Creating Sustaining a Customer-Focused Organization on-line e-learning cbt (computer based)cd rom ...d solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with your organization's capabilities and its objectives. This will help you to create stronger, more valuable, and lasting relationships and experiences for your customers. This course  more...
From Online Training Directory
Building Strong Customer Relationships on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from  more...
From 123-CBT Computer Based Training
Total Quality Management Principles on-line e-learning cbt (computer based)cd rom ...l Learning Time 2 to 4 hours Objectives Unit 1: Customer Focus and Teamwork (0.5 - 1 hour) Recognize aspects of the relationship between internal and external customers. Identify five quality checkpoints for customer satisfaction. Recognize how to develop a customer needs map. Identify the  more...
ISO 9001 2000 Implementing Standards on-line e-learning cbt (computer based)cd rom ...ments of Clause 5.1: Management Commitment and Clause 5.2 Customer Focus. Identify requirements of Clause 6.2: Human Resources. Identify requirements of Clause 7.5: Production and Service Provision. Identify requirements of Clause 8.1. Audience Members of Corporate Management, Management Representatives,  more...
From Learn Skills
Managing Quality Customer Service on-line e-learning cbt (computer based)study at homecoursewareself directed Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that  more...
From Serebra Learning Corporation
Quality-minded Management on-line e-learning cbt (computer based) The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support  more...
Transitioning from ISO 9000 1994 to ISO 9001 2000 on-line e-learning cbt (computer based) The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management  more...
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