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Online Customer Focus Tutorial

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on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self-directed study
 cd rom
cd-based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer-based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
Customer Focus Training Seminars and Classes
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
On-Line Postgraduate Programme In Executive Management on-line e-learning cbt (computer based) ...cation effectiveness - Designing for effective client/ customer focus - Importance of vertical & horizontal relationships - Directing or leading - Directing or leading? : a question of leadership styles & administrative strategies - Directing or leading? : Managerial control vs worker autonomy - The relationship between leadership & worker motivation - Co-ordinating -  more...
On-Line Postgraduate Programme In ISO 9000 Quality Systems on-line e-learning cbt (computer based) ...t - ISO Quality Principles a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g. Principle 7 Factual approach to decision making h. Principle 8 Mutually beneficial supplier relationships - The ISO 9000: 2000 series a. ISO  more...
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