Instructor Led Customer Interface Training
Customer Interface Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From The Lausanne Training and Development Group
Exemplary Customer Service
...ont line Executive etc)
Content:
The do s and don ts of Customer Interface
The Key Characteristics of Effective Customer Service People
How to Identify Internal Customer Needs
How to use Effective Persuasion and Language Patterns with Customers
How to Deliver Bad News
How to Close the Loop for Ongoing Customer Satisfaction
Techniques for Adjusting to Different Styles
Abilities for
more...
...ont line Executive etc)
Content:
The do s and don ts of Customer Interface
The Key Characteristics of Effective Customer Service People
How to Identify Internal Customer Needs
How to use Effective Persuasion and Language Patterns with Customers
How to Deliver Bad News
How to Close the Loop for Ongoing Customer Satisfaction
Techniques for Adjusting to Different Styles
Abilities for
more...
