Instructor Led Customer Loyalty Training Classes

CRM Training Dubai Customer Relationship Management ... Definitions Defining CRM Importance of CRM to Companies Customer Loyalty and Optimizing Customer Experience CRM and Business Intelligence CRM Mistakes Why CRM is Hard? Where Does CRM Fit? CRM in Marketing Relationship and One to One Marketing Cross Selling and Up-selling Customer Retention Customer Profitability and Value Modeling Customer and Business Value CRM and Customer Service Call more...

Powerful Retail Selling ' This program is designed for All retail sales staff, plus team leaders and supervisors accountable for sales. This program is worth 25 NASBA CPE?s. Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer more...

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...

Customer Relationship Management CRM Training Dubai Training Objectives: By the end of the career training program, participants will be able to: Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer more...

Certified Customer Service Executive Objectives: By the end of the program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic more...

Pervasive Business Intelligence ...g regarding transaction risk and profits ► Improved customer loyalty through customized offers for incremental services ► More productive controls to satisfy regulatory requirements in less time ► Increased availability of revenue-generating assets - reducing costs, increasing, revenue ► Reduced employee turnover and absenteeism, and improved employee morale, by more...

Planning for Strategy Execution PLANNING FOR STRATEGY EXECUTION The Planning for Strategy Execution workshop is designed to help leaders and teams develop strategic priorities, cascade those priorities and develop a system of accountability to improve strategy execution. This one or two day process focuses on producing results that enhance profitabiliity, customer loyalty, and internal capacity. more...

Exceptional Customer Service Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer more...

Consultative Selling ...nue by offering customers greater options. They can build customer loyalty by better matching customer needs to products, and by resolving difficult situations to the customer s satisfaction. Course Modules The consultative sales process Listening and probing for customer needs Overcoming objections and closing Up-selling and cross-selling Managing difficult situations for positive results more...