Online Customer Loyalty eLearning
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 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
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From 123-CBT Computer Based Training
Six Sigma and Lean in the Organization
...ty improvement as the only way to protect margins and win customer loyalty.
Originally developed in Toyota's manufacturing operations, Lean is a continuous improvement approach that focuses activities on reducing wastes. Whereas Six Sigma helps companies reduce defects and improve quality, Lean thinking helps reduce waste and improve process flow and speed. Due to the complementary nature
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Six Sigma and Lean in the Organization
...ty improvement as the only way to protect margins and win customer loyalty.
Originally developed in Toyota's manufacturing operations, Lean is a continuous improvement approach that focuses activities on reducing wastes. Whereas Six Sigma helps companies reduce defects and improve quality, Lean thinking helps reduce waste and improve process flow and speed. Due to the complementary nature
more...
The Customer Service Representative CSR
...aints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties, including typical
more...
...aints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties, including typical
more...
Business Performance and Financial Measures in Six Sigma
...o explores the varied and sometimes unexpected effects of customer loyalty on business success. Turning to purely financial measures of success, this course explores how these financial measures are crucial in determining whether the potential returns of Six Sigma projects will outweigh the required investment. It provides practice in using the formulas associated with these measures, including
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...o explores the varied and sometimes unexpected effects of customer loyalty on business success. Turning to purely financial measures of success, this course explores how these financial measures are crucial in determining whether the potential returns of Six Sigma projects will outweigh the required investment. It provides practice in using the formulas associated with these measures, including
more...
Developing a Brand Internally
Developing a Brand Internally
Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand
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Developing a Brand Internally
Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand
more...
From Online Training Directory
Advanced Customer Relationship Management -Part 2
...tical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in
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Advanced Customer Relationship Management -Part 2
...tical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in
more...
Introduction to Customer Relationship Management-Part 1
...tical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical
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...tical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical
more...
Customer Astonishment: The Commitment to World-Class Customer Care
...Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need
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...Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need
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Sales Through Service Skills
...tioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day access.
Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations.
It will help them through the ?sales through
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...tioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day access.
Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations.
It will help them through the ?sales through
more...
From 123-CBT Computer Based Training
The Customer Service Agent in Action
...he customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service
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The Customer Service Agent in Action
...he customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service
more...
Discovering What Your Customers Want
...data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result
more...
...data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result
more...
Consulting Skills Serving as an Internal Consultant
... orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary software that will allow your company to track inventory. You will first meet with a Distribution Manager, to convince her of the
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... orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary software that will allow your company to track inventory. You will first meet with a Distribution Manager, to convince her of the
more...
Excellence in Service Building Lasting Customer Relationships
...ponsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by focusing on both the rational assessment, as well as emotional attachment, to your product or service. Learn To: Understand value by defining its meaning, identifying the benefits it provides, and refining its components. Add value by increasing customer
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...ponsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by focusing on both the rational assessment, as well as emotional attachment, to your product or service. Learn To: Understand value by defining its meaning, identifying the benefits it provides, and refining its components. Add value by increasing customer
more...
Customer Relationship Mgt Fundamentals of CRM
...of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success
more...
...of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success
more...
Customer Relationship Mgt Implementing CRM
...who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Becoming Customer Focused (0.5 - 1 hour) Identify ways to achieve CRM goals and
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...who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Becoming Customer Focused (0.5 - 1 hour) Identify ways to achieve CRM goals and
more...
Customer Relationship Mgt eCRM
...who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: eCRM Characteristics (0.5 - 1 hour) Identify the definition of eCRM.
more...
...who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: eCRM Characteristics (0.5 - 1 hour) Identify the definition of eCRM.
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Value Chain Management Elements of the Value Chain
...sful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer satisfaction. Learn To
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...sful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer satisfaction. Learn To
more...
Organizational Crisis Mgmt Managing a Crisis
...em. The automotive products market is so competitive that customer loyalty is essential. Icon cannot afford to lose its loyal customer base. You are the HR manager and chairperson of the Core Crisis Management Team set up to handle this situation. Present at this first meeting are the CEO, Tara Mills, Operations Manager, John Cameron, and PRO, Kate Taylor. Unit 2: Crisis Communication and
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...em. The automotive products market is so competitive that customer loyalty is essential. Icon cannot afford to lose its loyal customer base. You are the HR manager and chairperson of the Core Crisis Management Team set up to handle this situation. Present at this first meeting are the CEO, Tara Mills, Operations Manager, John Cameron, and PRO, Kate Taylor. Unit 2: Crisis Communication and
more...
Customer Relationship Management - Fundamentals of CRM
...of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success
more...
...of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success
more...
From Training Partners Plus, Inc
Retail Basics Sales and Service
This course concentrates on associate basic sales and service skills that are needed in order to create a positive shopping experience and increase sales opportunities. To ensure effectiveness, the Sales and Service Skill Standards, developed by the National Retail Federation (NRF), have been integrated through the course.
Includes examples from the following retail sectors:
Hospitality,
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From Serebra Learning Corporation
Customer Relationship Management Fundamentals of CRM
...of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success
more...
...of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success
more...
The Customer Service Agent in Action
There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
more...
Discovering What Your Customers Want
...data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
more...
...data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
more...
Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
more...
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
more...
Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
more...
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
more...
Measuring Customer Satisfaction Simulation
Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
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Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
more...
The Customer Support Specialist CSS
...aints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of
more...
...aints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of
more...
Telephone Skills for Business Professionals Simulation
You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all
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You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all
more...
Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
more...
Putting Customers First
Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.
more...
Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.
more...
Excellence in Service: Creating Customer Loyalty
In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them.
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In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them.
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Customer Relationship Management Implementing CRM
Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone
more...
Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone
more...
Customer Relationship Management eCRM
Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an
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Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an
more...
Excellence in Service - Building Lasting Customer Relationships
In Excellence in Service: Building Lasting Customer Relationships you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness promoting customer knowledge and developing customer loyalty. You will learn how to build on customer loyalty by
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In Excellence in Service: Building Lasting Customer Relationships you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness promoting customer knowledge and developing customer loyalty. You will learn how to build on customer loyalty by
more...
Value Chain Management: Elements of the Value Chain
In Elements of the Value Chain you will learn the key features of value chain management and the various organizational activities that add value to a companya s product or service. This course details the key components of successful products or services the importance and benefits of customer loyalty and customization. This course teaches how collaboration delivery production and outsourcing
more...
In Elements of the Value Chain you will learn the key features of value chain management and the various organizational activities that add value to a companya s product or service. This course details the key components of successful products or services the importance and benefits of customer loyalty and customization. This course teaches how collaboration delivery production and outsourcing
more...
From Seletel Informatique
Customer Service Videos
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
more...
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
more...
From Global Innovative Campus
An Overview of Marketing
This course provides an introduction to marketing and marketing planning, and addressing the definition of marketing, the marketing mix (the Four Ps), the strategic importance of marketing, and customer values and satisfaction.
After completing this course, you should be able to:
Define marketing and the marketing concept
Understand the marketing process
Explain the uses of the marketing
more...
From Treeline Training, Inc.
Customer Loyalty
Increasing customer loyalty has never been more important or more challenging than it is today. This course provides participants with the knowledge and skills to improve service to customers, understand the elements of great service, establish a position unique in the customera ™s eyes, even when faced with challenges from customers.
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From Lovecchio Consulting
Customer Relationship Management CRM
To manage an orderly and effective contacts with the outside.
To achieve customer loyalty.
To understand and assess the dynamics of the abandonment to avoid them in future.
Today is very important to set up a strong CRM methodology as an input facilitator of every supply chain activity. Customer longlife loyalty allows stronger ROI on maketing expenses.
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To manage an orderly and effective contacts with the outside.
To achieve customer loyalty.
To understand and assess the dynamics of the abandonment to avoid them in future.
Today is very important to set up a strong CRM methodology as an input facilitator of every supply chain activity. Customer longlife loyalty allows stronger ROI on maketing expenses.
more...
Advanced IT tools
To use more advanced tools in order to support the management of information and knowledge in the company
To be able in order to handle working relations as "distant"
To build customer loyalty through CRM
more...
To use more advanced tools in order to support the management of information and knowledge in the company
To be able in order to handle working relations as "distant"
To build customer loyalty through CRM
more...
From Skillspride Online Training
Customer Care for IT Telephone Support Staff
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their
more...
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
