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Customer Management Training Seminars and Classes

From Meirc Training and Consulting

Customer Service Mindset - Customer Service

Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...

Customer Relationship Management - Sales and Marketing

Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact. more...

Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing

Improve margins and keep more profit. Prioritize their efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Improve human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development. more...

Improving Productivity through Quality and Cost Reduction - Quality and Productivity

Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Recognize the business processes that need re-evaluating and/ or re-engineering. Recognize and apply quality more...

From Contacts Plus

Customer Relationship Management For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya ™s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with more...

From Brenell Training Consultants

Customer Service Training

Great customer service is vital to any business and we provide customer service training for businesses and organisations in Bristol and across the UK. Every employee represents your organisation to every client they come into contact with and what they say, how they say it and what they do leaves a lasting impression in the mind of your customers. Our customer service courses ensure more...

From QPC Limited

ICMI Advance Agent Track - The Dynamic Contact Center ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Management Track - Contact Center Coaching ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Supervisor Track - Essential Principles of People Management ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Advance Agent Track - Managing Customer Contacts with Equality ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Supervisor Track - Essential Skills and Knowledge ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Supervisor Track - Monitoring and Coaching for Supervisors ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Management Track - Workforce Management Boot Camp ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIa ™s experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Management Track - Advanced Contact Center Quality ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Management Track - Essential Skills and Knowledge ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Management Track - Workforce Management The Basics and Beyond ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

ICMI Management Track- Smart Strategy equals Strong Leadership ...Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing more...

From K-Secure

Multi-Domain Management with Check Point Provider-1 R70 Multi-Domain Management with Check Point Provider-1 R70 is an advanced course for Check Point's Managed Security Services. This course provides an understanding of the concepts and skills necessary to configure, implement and manage Check Pointa ™s Provider-1 R70; including installation and configuration of multi-domain servers, creation and configuration of Customer Management Add-ons more...

From Cosmic IT Solutions Pvt. Ltd

Quickbooks training in Bangalore India for 499 with certification

... for managing the data file a Vendor Management a Customer Management a Managing the bank accounts a Discussion of Best Practices a Quiz Day 3 QuickBooks Advanced a Items a Inventory a Sales Tax a Receivable options in QuickBooks a Class Tracking a Reimbursed Expenses a Refunds and Credits a Credit Cards a Refunds and Credits a Online more...

From Training Connection

Customer Service

...r service Solve customer service problems Unit 3: Customer Management Managing dissatisfied customers Handle angry customers Work with upset customers Unit 4: Customer Communication Identify the importance of effective communication Identify the importance of interpersonal communication Provide good service over the phone Compose effective e-mail more...

From GB Education

Oracle 11i Apps CRM

...ntory management with respect to spares, Task management, Customer Management (TCA), Calendar, Escalation Management 3. Handling Service Request Dispatch Center, Assignment Manager, AutoScheduling, Debrief Report, Charges Interface, Closure 4. Spares Management Car Inventory, Spares Inventory, Resources & subinventory management, Move orders, Parts Loop, Reporting hierarchies, Authorised more...

From Consulting Skills USA

Core Consulting Skills

A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.. more...

Implementation of Change

The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will more...

Introduction to Consulting Management

A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice. more...

Leading Consulting Projects

The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available. What will you achieve? more...

Managing a consulting Business

This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner. more...

Consultative Selling

This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work. more...

Master Class in Account Management

This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts. more...

Solving Complex Problems

A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound. more...

Advanced Analytical Tools and Techniques

A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools. more...

Coaching and Mentoring

Highly tailored course designed to increase an individual or team's consulting power more...

Consulting Product Development

This is a highly interactive workshop which deals with portfolio management in professional services companies. These companies face a double challenge: Which interventions can be standardized, so they can be profitably marketed to a wider range of clients. What type of new intellectual property should be developed to sustain growth. The target audience for this workshop consists of more...

Client Engagement Skills

A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target. more...