Instructor Led Customer Management Training - Training Resources
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From Meirc Training and Consulting
Customer Service Mindset - Customer Service
Analyze basic behavioral patterns of different customer personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Analyze basic behavioral patterns of different customer personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Customer Relationship Management - Sales and Marketing
Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
more...
Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
more...
Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing
Improve margins and keep more profit.
Prioritize their efforts for maximum results.
Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value.
Lead the buying process and close more sales.
Improve human capital utilization.
Identify, evaluate and prioritize opportunities for business and relationship development.
more...
Improve margins and keep more profit.
Prioritize their efforts for maximum results.
Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value.
Lead the buying process and close more sales.
Improve human capital utilization.
Identify, evaluate and prioritize opportunities for business and relationship development.
more...
Improving Productivity through Quality and Cost Reduction - Quality and Productivity
Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses.
Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions.
Recognize the business processes that need re-evaluating and/ or re-engineering.
Recognize and apply quality
more...
Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses.
Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions.
Recognize the business processes that need re-evaluating and/ or re-engineering.
Recognize and apply quality
more...
From Cosmic IT Solutions Pvt. Ltd
Quickbooks training in Bangalore India for 499 with certification
... for managing the data file
a Vendor Management
a Customer Management
a Managing the bank accounts
a Discussion of Best Practices
a Quiz
Day 3
QuickBooks Advanced
a Items
a Inventory
a Sales Tax
a Receivable options in QuickBooks
a Class Tracking
a Reimbursed Expenses
a Refunds and Credits
a Credit Cards
a Refunds and Credits
a Online
more...
... for managing the data file
a Vendor Management
a Customer Management
a Managing the bank accounts
a Discussion of Best Practices
a Quiz
Day 3
QuickBooks Advanced
a Items
a Inventory
a Sales Tax
a Receivable options in QuickBooks
a Class Tracking
a Reimbursed Expenses
a Refunds and Credits
a Credit Cards
a Refunds and Credits
a Online
more...
From Training Connection
Customer Service
...r service
Solve customer service problems
Unit 3: Customer Management
Managing dissatisfied customers
Handle angry customers
Work with upset customers
Unit 4: Customer Communication
Identify the importance of effective communication
Identify the importance of interpersonal communication
Provide good service over the phone
Compose effective e-mail
more...
...r service
Solve customer service problems
Unit 3: Customer Management
Managing dissatisfied customers
Handle angry customers
Work with upset customers
Unit 4: Customer Communication
Identify the importance of effective communication
Identify the importance of interpersonal communication
Provide good service over the phone
Compose effective e-mail
more...
From IKON InfoTech
Oracle 11i Apps CRM
...ntory management with respect to spares, Task management, Customer Management (TCA), Calendar, Escalation Management
3. Handling Service Request
Dispatch Center, Assignment Manager, AutoScheduling, Debrief Report, Charges Interface, Closure
4. Spares Management
Car Inventory, Spares Inventory, Resources & subinventory management, Move
orders, Parts Loop, Reporting hierarchies, Authorised
more...
...ntory management with respect to spares, Task management, Customer Management (TCA), Calendar, Escalation Management
3. Handling Service Request
Dispatch Center, Assignment Manager, AutoScheduling, Debrief Report, Charges Interface, Closure
4. Spares Management
Car Inventory, Spares Inventory, Resources & subinventory management, Move
orders, Parts Loop, Reporting hierarchies, Authorised
more...
From Consulting Skills USA
Core Consulting Skills
A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence:
Introduction of a conceptual framework
Role play and/or practical exercises in small groups
Debate and formulation of learning points for practical use..
more...
A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence:
Introduction of a conceptual framework
Role play and/or practical exercises in small groups
Debate and formulation of learning points for practical use..
more...
Implementation of Change
The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will
more...
The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will
more...
Introduction to Consulting Management
A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice.
more...
A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice.
more...
Leading Consulting Projects
The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available.
What will you achieve?
more...
The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available.
What will you achieve?
more...
Managing a consulting Business
This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner.
more...
This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner.
more...
Consultative Selling
This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work.
more...
This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work.
more...
Master Class in Account Management
This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts.
more...
This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts.
more...
Solving Complex Problems
A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.
more...
A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.
more...
Advanced Analytical Tools and Techniques
A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools.
more...
A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools.
more...
Coaching and Mentoring
Highly tailored course designed to increase an individual or team's consulting power
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Highly tailored course designed to increase an individual or team's consulting power
more...
Consulting Product Development
This is a highly interactive workshop which deals with portfolio management in professional services companies.
These companies face a double challenge:
Which interventions can be standardized, so they can be profitably marketed to a wider range of clients.
What type of new intellectual property should be developed to sustain growth.
The target audience for this workshop consists of
more...
This is a highly interactive workshop which deals with portfolio management in professional services companies.
These companies face a double challenge:
Which interventions can be standardized, so they can be profitably marketed to a wider range of clients.
What type of new intellectual property should be developed to sustain growth.
The target audience for this workshop consists of
more...
Client Engagement Skills
A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.
more...
A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.
more...
