Instructor Led Customer Needs Training Classes

Re-Engineering your Organization A Road Map to Business Process Improvement This program is designed for Personnel considering, participating in, or affected by a re-engineering project. This program is worth 25 NASBA CPE s.Understand the terminology and benefits of re-engineering.Distinguish between analysis from a functional view and a process view.Build an understanding of the approach and techniques to apply when processes need to be re-engineered.Maximize customer  more...

Re-engineering Your Organization: A Road Map to Business Process Improvement Objectives: By the end of the program, participants will be able to: Understand the terminology and benefits of Re-Engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign  more...

Data Mining: Level II ...pect to making better business decisions or understanding customer needs and preferences. But how do you discover those needs and preferences in a database that contains gigabits of seemingly incomprehensible numbers and facts? Data mining does just that. The intent of this course is to offer attendees a stronger grasp of data mining techniques, and a solid understanding of how various  more...

Customer Care Overview of CRM Customer needs identification. Customer Service & support Telephone etiquettes Customer relation management. Customer rights Give and receive feedback Communication for customer service telephone and emails  more...

Free Session: In the Brain of Roman Pichler on Lean Thinking Nov 22nd ...nking addresses the entire value stream, from identifying customer needs to satisfying them. This includes innovation and portfolio management, project approval processes, deployment, production support, sales and service. Lean thinker and Scrum expert Roman Pichler introduces the core lean management principles including empowerment and respect, see for yourself (Gentchi Genbutsu), quality  more...

Selling Skills - Direct A systematic approach to direct selling. A step wise sales process for all who engage in face to face selling. Also referred to as "Professional Selling Skills", specially designed for retail industry where products/ services / solutions are meant to satisfy customer needs. Understanding customer needs and presenting one's solution in a manner that the customer 'explicitly agrees to both his  more...

Time Management ...als, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today's less structured, information-driven workplace. Meeting the daily challenge of managing professional and personal responsibilities requires a learning strategy designed to meet individual needs. The Time Mastery Profile is a unique tool that provides people  more...

Balancing Business and Customer Needs ...Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our internal  more...

Providing Products to Customers Providing Products to Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated  more...

Focusing on the Customer Focusing on the Customer Overview Increased competition has given customers more choices than they have ever had before. Good customer sales and service have become the norm in the past 15 years. As a result, customers expect more. In a competitive environment, we need to be better than the competition. Each customer needs to feel that he or she has all of your attention as if he or  more...

Exemplary Customer Service ...fective Customer Service People How to Identify Internal Customer Needs How to use Effective Persuasion and Language Patterns with Customers How to Deliver Bad News How to Close the Loop for Ongoing Customer Satisfaction Techniques for Adjusting to Different Styles Abilities for Handling Different Customer Preferences and Practices To manage Gaps in Understanding with Customers  more...

Customer Service Skills ...tern, and follow-up. Participants will learn to recognize customer needs and expectations, how to develop a plan to delight that customer with service; and assess the effectiveness of the organization's customer service operations. The keys to customer service will be employed, and participants will receive feedback on their service practices measures, performance, and processes. Plans will be  more...

Consultative Selling ...tions. They can build customer loyalty by better matching customer needs to products, and by resolving difficult situations to the customer s satisfaction. Course Modules The consultative sales process Listening and probing for customer needs Overcoming objections and closing Up-selling and cross-selling Managing difficult situations for positive results Course Design The six modules are  more...