Online Customer Needs eLearning

Processes and Customer Analysis in Six Sigma Projects ...cess" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first  more...

Six Sigma Process Improvement Six Sigma Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new  more...

Shaping the Direction of Customer Service in Your Organization ...rds and strategies, it's crucial that you stay attuned to customer needs and expectations, building a dynamic, adaptive service strategy based on input such as market research and customer feedback. This course explores strategies used to shape the direction of customer service in your organization including defining moments of truth, the creation and implementation of quantifiable service  more...

Applying Your Field Sales Approach Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales  more...

Marketing Essentials Product and Price Marketing Essentials: Product and Price How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today's highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the  more...

The Information Technology Industry Overview Version 3 ...of the competition. It must also be sensitive to changing customer needs and be driven by new business opportunities as they emerge. Although the industry is continually challenged by intense competition, cost pressures, emerging markets, and security threats, industry players provide solutions through innovation, outsourcing, and strategic mergers and acquisitions to enhance their businesses,  more...

Customer Driven Process Improvement Basic Framework ...Driven Process Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce what  more...

Customer Driven Process Improvement Identifying Customer Needs ...Customer Needs Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ...Customer Needs to Process Requirements Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the customer into measurable process requirements  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Negotiating for the Sales Professional ...tion -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential  more...

Sales Through Service Skills ... through service ™ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day  more...

Identifying What the Customer Wants ...our customer wants? Traditionally, companies have assumed customer needs and expectations. Today, the more successful companies actively solicit customer input. The result? They create products the customer wants and needs. To compete successfully in today's market, you'll need to do the same.This course presents ways you can solicit your customer's voice, methods to prioritize customer  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Advanced Six Sigma The Define Phase of DMAIC ...tion. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics. Learn To: Use DMAIC to resolve problems. Finding & Engaging the Six Sigma  more...

CIW E-Commerce Designer Part 1 Foundations Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive  more...

CIW E-Commerce Designer Part 2 Product Marketing ... design and implement commerce-driven Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The prerequisite for this course is that students must have CIW Foundations  more...

CIW E-Commerce Designer Part 3 Site Usability Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in  more...

CIW E-Commerce Designer Part 4 Site Implementation Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation  more...

Defining Microsoft NET Solution Architectures Part 1 ...tware solutions. At least two years experience: Analyzing customer needs and creating documents specifying requirements for software solutions in multiple business domains; Modeling processes. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: MSF (1 hour)  more...

Defining Microsoft NET Solution Architectures Part 2 ...NET Framework. At least two years experience in analyzing customer needs and specifying requirements for software solutions in multiple business domains. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Developing Specifications (1.5 - 2 hours)  more...

Defining Microsoft NET Solution Architectures Part 2 ...NET Framework. At least two years experience in analyzing customer needs and specifying requirements for software solutions in multiple business domains. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Developing Specifications (1.5 - 2 hours)  more...

Defining Microsoft NET Solution Architectures Part 3 ... .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS Windows-based and Web-based  more...

Defining Microsoft NET Solution Architectures Part 4 ... .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS Windows-based and Web-based  more...

Defining Microsoft NET Solution Architectures Part 3 ... .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS Windows-based and Web-based  more...

Defining Microsoft NET Solution Architectures parat 4 ... .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS Windows-based and Web-based  more...

Excellence in Service Fundamentals for Employees ...You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer service, including how to develop loyal customers and maintain a positive attitude while serving. Understand  more...

Total Quality Management Principles ... Recognize how to develop a customer needs map. Identify the four stages of team development. Identify steps in developing a methodology for process improvement. Identify steps for generating a quality-planning roadmap. Identify guidelines for developing a  more...

Defining Microsoft NET Solution Architectures Part 1 ...tware solutions. At least two years experience: Analyzing customer needs and creating documents specifying requirements for software solutions in multiple business domains; Modeling processes. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: MSF (1 hour)  more...

Six Sigma Team Leadership ...customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address  more...

Six Sigma and Critical Customer Requirements ...body does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of  more...