Instructor Led Customer Orientation Training

Customer Delight Workshop ...customer orientation This module defines what customer delight is and how it is different from customer satisfaction a What is customer satisfaction a What is delight a How does delight differ from satisfied customers a Examples of customer delight a Group task/ case study a Impact on revenue Identifying opportunities (1. 30 hours a 4. 15 hours) 165 min Participants  more...

Total Quality Management TQM is an integrated organisational approach in delighting customers (both external and internal) by meeting their expectations on a continuous basis through everyonea ™s involvement. It requires the organisation to work for continuous improvement in all products / processes along with proper problem solving methodology  more...

Customer Relationship Management Infopace Management Pvt Ltd Presents Customer Relationship Management Identify your real customers, evolve strategies to retain and delight them by exceeding their expectation Registration: Please send your nominations along with the prescribed fee to: Infopace Management Pvt Ltd No. 81, Block 6 (B) SHIG, 4th cross, III rd Main, 5th Phase, KHB colony, New Town Yelahanka,  more...