Online Customer Perspective eLearning
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From 123-CBT Computer Based Training
Advanced Six Sigma The Define Phase of DMAIC
...tion, time involved, and results to expect.
Unit 2: Customer Perspective
Define customer needs in terms of quality.
Identify how the Kano model can be used to collect customer feedback.
Derive Critical to Quality (CTQ) characteristics.
Identify the "5 Why" technique as a tool for gauging customer requirements.
Unit 3: Process Mapping
Identify the goals and uses of
more...
Advanced Six Sigma The Define Phase of DMAIC
...tion, time involved, and results to expect.
Unit 2: Customer Perspective
Define customer needs in terms of quality.
Identify how the Kano model can be used to collect customer feedback.
Derive Critical to Quality (CTQ) characteristics.
Identify the "5 Why" technique as a tool for gauging customer requirements.
Unit 3: Process Mapping
Identify the goals and uses of
more...
Balanced Scorecard Implementing
In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map
more...
In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map
more...
