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From SETTEC
ISO 10002 Guide for Customer Handling

What do your customers really think? Are you measuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations
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From Mercury Solutions Limited
A 2009
The updated version of CompTIA A+ is CompTIA A+ 2009 Edition.
A benchmark for computer support technicians, CompTIA A+ certification ensures that the candidate is highly skilled in installing, maintaining, securing and troubleshooting computer hardware. CompTIA A+ certified professionals also possess good customer-relation communication skills. This certification course provides a perfect
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