Instructor Led Customer Relationship Building Training

Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn  more...

Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...

Customer Service Series- Unit One Unit One: Best Practices in Building Customer Relationships - 3 Hours September 14 Bemidji State University - Bridgeman Hall 204 - Establishing a vision for customer relationship building - Listening - Effective use of questions - Presenting information - Effective language - Concluding interactions  more...

Customer Service Series- Unit Two Unit Two: Professionalism - 3 Hours This course is held on September 21 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...

Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...