Instructor Led Customer Relationship Management Training - Training Resources

Customer Loyalty and Retention Program ...on, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a customer satisfaction measurement project, or if you need to re-think or redesign the current satisfaction measurement program in your company. Key Learning Objective  more...

Customer Relationship Management ...Customer Relationship Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM strategy and applications  more...

AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

Customer Relationship Management - Sales and Marketing Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...