Online Customer Relationship Management eLearning - Training Resources
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From Online Training Directory
Introduction to Customer Relationship Management CRM -Part 1
DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.
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DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.
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Customer Relationship Management CRM -Part 2
DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.
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DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.
more...
Introduction to Customer Relationship Management-Part 1
...omer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer
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...omer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer
more...
Build Your Own BIZ(tm) - Customer Service That Sells
Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Advanced Customer Relationship Management -Part 2
...tomer profile. This is an Instructor-Led course
Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM.
more...
...tomer profile. This is an Instructor-Led course
Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM.
more...
From 123-CBT Computer Based Training
The Contact Center and the Technical Support Agent
...chnical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains
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The Contact Center and the Technical Support Agent
...chnical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains
more...
Customer Relationship Management - Fundamentals of CRM
...Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of
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...Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of
more...
Customer Relationship Management - Implementing CRM
Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.
more...
Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.
more...
Customer Relationship Management - eCRM
Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user.
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Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user.
more...
Supply Chain Management Using Models
This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.
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This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.
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SAP R 3 Supply Chain Management
...aches.
Principles of ERP.
Supply Chain Planning Tools.
Customer Relationship Management.
System architectures.
Internet Basics.
Applications.
SCM Tools offered by SAP.
Sales Force Automation (SFA).
Business Information Warehouse (BW).
Advanced Planning and Optimization (APO).
APO in Business Processes.
Demand planning.
Supply Network Planning and PP-DS.
Supply Chain Cockpit.
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...aches.
Principles of ERP.
Supply Chain Planning Tools.
Customer Relationship Management.
System architectures.
Internet Basics.
Applications.
SCM Tools offered by SAP.
Sales Force Automation (SFA).
Business Information Warehouse (BW).
Advanced Planning and Optimization (APO).
APO in Business Processes.
Demand planning.
Supply Network Planning and PP-DS.
Supply Chain Cockpit.
more...
Customer Relationship Management Series
The Customer Relationship Management Series includes the following courses: Customer Relationship Management: Fundamentals of CRM Customer Relationship Management: Implementing CRM Customer Relationship Management: eCRM To review individual course descriptions, please return to the previous page and select the desired title(s).
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The Customer Relationship Management Series includes the following courses: Customer Relationship Management: Fundamentals of CRM Customer Relationship Management: Implementing CRM Customer Relationship Management: eCRM To review individual course descriptions, please return to the previous page and select the desired title(s).
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mySAP com - Overview
The Computer Based Training course (CBT) mySAP.com Overview aims to provide all employees of your company an introduction to SAP's answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle,
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The Computer Based Training course (CBT) mySAP.com Overview aims to provide all employees of your company an introduction to SAP's answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle,
more...
Customer Relationship Management CRM
...Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM
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...Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM
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mySAP CRM 3 0 Overview
...urse mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example
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...urse mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example
more...
Customer Relationship Mgt Fundamentals of CRM
...Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of
more...
...Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of
more...
Customer Relationship Mgt Implementing CRM
...Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on
more...
...Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on
more...
Customer Relationship Mgt eCRM
...Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways
more...
...Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways
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SAP R 3 4 6 Curriculum
...countant SAP R/3 4.6 SD Customer Service Representative Customer Relationship Management SAP R/3 Business Warehouse Configuration Overview Business Information Warehouse Config II SAP Strategic Enterprise Management (SEM) SAP Advanced Planner & Optimizer (APO) - Overview mySAP.com Workplace Overview SAP R/3 FI AR / AP: Organization, Master Records and Posting SAP R/3 4.6 FI AR / AP:
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...countant SAP R/3 4.6 SD Customer Service Representative Customer Relationship Management SAP R/3 Business Warehouse Configuration Overview Business Information Warehouse Config II SAP Strategic Enterprise Management (SEM) SAP Advanced Planner & Optimizer (APO) - Overview mySAP.com Workplace Overview SAP R/3 FI AR / AP: Organization, Master Records and Posting SAP R/3 4.6 FI AR / AP:
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E-Business Part 7 Satisfying the Customer
...ects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. Learn To: a Identify techniques for using the Internet as a marketing tool. a Identify the elements required to build customers'
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...ects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. Learn To: a Identify techniques for using the Internet as a marketing tool. a Identify the elements required to build customers'
more...
E-Business Technology Fund Part 1 Architecture Building Blocks
...he transformation, as well as some of the fundamentals of customer relationship management. Learn To To identify features of e-business. To match the phases of the e-business cycle with their characteristics. To match business goals with their key business processes. To identify
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...he transformation, as well as some of the fundamentals of customer relationship management. Learn To To identify features of e-business. To match the phases of the e-business cycle with their characteristics. To match business goals with their key business processes. To identify
more...
From Serebra Learning Corporation
Customer Relationship Management Fundamentals of CRM
...Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of
more...
...Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of
more...
Call Center Structures Customer Relationships
This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
more...
The Contact Center and Technical Support Agent
...chnical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains
more...
...chnical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains
more...
E-mail as a Marketing Tool
How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit
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How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit
more...
Strategic Decision Making
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,
more...
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,
more...
e-Business Part 7 Satisfying the Customer
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. The audience for this course includes Technical Managers, Business Managers, and Project Managers.
more...
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. The audience for this course includes Technical Managers, Business Managers, and Project Managers.
more...
Customer Relationship Management Implementing CRM
...Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone
more...
...Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone
more...
Customer Relationship Management eCRM
...Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an
more...
...Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an
more...
SAP Customer Relationship Management CRM
...Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would
more...
...Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would
more...
mySAP CRM 3 0 Overview
...urse mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management,
more...
...urse mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management,
more...
IBM e-business Technology Fundamentals Part 1: Architecture and Building Blocks
Beginning with a general overview and an introduction to e-business this course goes on to teach the fundamentals of Web-based application architectures as well as some key concepts in client and server-side technologies. Making the transformation from a traditional business to an e-business becomes the focus as this course progresses. Learners will encounter lessons on building blocks required
more...
Beginning with a general overview and an introduction to e-business this course goes on to teach the fundamentals of Web-based application architectures as well as some key concepts in client and server-side technologies. Making the transformation from a traditional business to an e-business becomes the focus as this course progresses. Learners will encounter lessons on building blocks required
more...
e-Business Part 7: Satisfying the Customer
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers.
more...
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers.
more...
Customer Care: Who is the Customer?
Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job
more...
Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job
more...
e-Business Part 7: Satisfying the Customer
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies customer relationship management and selling-chain management. In addition students will focus on how to use an e-Business environment to better attract retain and satisfy customers.
more...
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies customer relationship management and selling-chain management. In addition students will focus on how to use an e-Business environment to better attract retain and satisfy customers.
more...
From Jabalpur On Line Center
SOFT SKILL COURSES
...
Business Basics
Creating Confidence
Customer Relationship Management
Developing People the key to success
Office Automation
Resume Writing
The art of Effective Communication
Sales Marketing Basics
Effective Leadership Team Management & Communication Skill
Business Management
Interviews
Interior Design
Time
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From Vserve Global
Web Baesd ERP Software Systems VMANAGE
...cts, Human Resources, Affordable E-commerce solutions and Customer Relationship Management.
VMANAGE ERP system is based on a common database and a modular software design. The common database can allow every department of a business to store and retrieve information in real-time. The information should be reliable, accessible, and easily shared. The modular software design means a business
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
