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From Institute for Total Quality Management (ITQM)
EFQM European Assessor Training - Certificate Training - by ITQM



...iness excellence (process quality, employee satisfaction, customer satisfaction, leadership quality, etc.) are analyzed. Through a self-assessment according to the EFQM Model, an organization learns about its strengths and identifies potential improvements. The results of this assessment are the basis for further actions.
The EFQM Excellence Model is the basis for the European Excellence
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