Instructor Led Customer Satisfaction Training Classes in United Arab Emirates

CRM Training Dubai Customer Relationship Management ...RM and Customer Service Call Center and Customer Care Customer Satisfaction Measurement Customer Service Checklist for Success Sales Force Automation Activity, Contact and Lead Management Knowledge Management Planning CRM Programs Developing a CRM Strategy CRM Business Plan Cost Justifying CRM Choosing CRM Tools and Suppliers Managing a CRM Project Implementation  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

Re-Engineering your Organization A Road Map to Business Process Improvement This program is designed for Personnel considering, participating in, or affected by a re-engineering project. This program is worth 25 NASBA CPE s.Understand the terminology and benefits of re-engineering.Distinguish between analysis from a functional view and a process view.Build an understanding of the approach and techniques to apply when processes need to be re-engineered.Maximize customer  more...

Total Quality Management TQM Toolbox for Continual Improvement This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE s.Understand the importance of quality models.Understand TQM philosophy.Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.Discuss other  more...

Customer Relationship Management CRM Training Dubai Training Objectives: By the end of the career training program, participants will be able to: Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer  more...

Re-engineering Your Organization: A Road Map to Business Process Improvement Objectives: By the end of the program, participants will be able to: Understand the terminology and benefits of Re-Engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign  more...

Total Quality Management (TQM) Tool Box for Continual Improvement Objectives: By the end of the program, participants will be able to: Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

Implementing and Managing a Customer Complaints System Objectives: By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use the customer feedback to enhance the organization's performance. Learn to develop an effective customer feedback system  more...

The Customer Service Mindset ...ips for Dealing with Difficult Personalities Attaining Customer Satisfaction Meeting Their Needs Exceeding Their Expectations Delighting and Surprising Them Handling Customers Complaints Types and Levels of Customer Complaints Handling Complaints: Process and Behavior Effective Communication with Customers Active Listening Overcoming Communication Barriers Reading Customer Body Language  more...