Instructor Led Customer Satisfaction Training in United Arab Emirates

Advanced Customer Service Develop objectives and programs to maximize customer satisfaction. Supervise the design, implementation and analysis of customer satisfaction surveys. Conduct customer segmentation exercises and create relevant strategies. Control the service aspect of the department through well chosen KPIs. Use customer complaints as a springboard for service improvement.  more...

Excellence in Customer Service Address the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. Deliver better, faster service and increase customer satisfaction. Recognize the signals of customer irritation and how to respond appropriately  more...

Certified Lean Principles Practioner Understand lean concepts and importance for organizations. Identify typical process waste in organizations and the importance of removing such waste on organization's profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/reduction of operating costs, cycle time, and non value-added activities. Develop an effective lean  more...

Re-engineering Your Organization A Road Map to Business Process Improvement Understand the terminology and benefits of Business Process Re-engineering (BPR). Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within  more...

Total Quality Management TQM Tool Box for Continual Improvement Realize the importance of quality models. Understand various quality concepts. Understand TQM philosophy. Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Customer Loyalty Strategies and Measurement ...customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work. Develop  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...