Instructor Led Customer Satisfaction Training Classes in United States

Support Manager This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers. The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the  more...

Support Professional The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...

Problem Solving and Troubleshooting Workshop Effective technical problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived  more...

Communications and Customer Relations ...s: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Myers-Briggs Would you like to improve morale, productivity, communication, collaboration, leadership and customer satisfaction? We are certified to present Myers-Briggs Training in its many applications including: Teams Dealing with Conflict Individual Change Organizational Change Career Development Career Decisions Selling Culture  more...

Seven Steps to Improved Work Flows ...ent workflows increase profitability, competitiveness and customer satisfaction. Accordingly, Business Process Improvement is one of the most important activities for successful organizations. This three day course is highly interactive and content packed. The work shop will equip participants with the tools and techniques that they will need to measurably improve any business process in both  more...

Retail Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Customer Service Training ...tomers, Treating Customers Well, Putting Customers First, Customer Satisfaction, Customer Service Workshop, Customer-Based Service Workshop, Customer Service Skills Workshop, Basic Customer Service Training, Customer Service Excellence Workshop, Customer Satisfaction Training, Customer Service Seminar, Customer-Based Service Seminar, Customer Service Skills Seminar, Basic Customer Service  more...

Team Selling Team Selling Overview Are your sales teams well-oiled revenue-generating machines? Or is the machine in need of a tune-up — or even a major overhaul? Team Selling gives your account managers the skills they need to lead their teams more effectively with increases in sales, profit, morale, and customer satisfaction.  more...

Continuous Process Improvement ...o continuously improve their work processes for increased customer satisfaction, organizational performance, and return on investment. Training incorporates step-by-step models, case analyses, skill application exercises, personal action plans, and reference tools for use on the job. On-site session is conducted by an RCA facilitator and includes all program materials. Also available as  more...

Creative Problem Solving Increase employee productivity, reduce company waste and improve customer satisfaction by developing a process for effectively solving problems. These benefits and many others are the excellent reasons to learn the creative problem solving techniques outlined and build a toolkit for solving problems that form part of every day life in your organization.  more...

Customer Service for Technical Support Professionals ...hat you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective communication whether you are talking to customers to gather requirements, solve problems, or present solutions. In the IT field the first order of business is resolving technical issues. However, we must recognize the  more...

Negotiation Skills at Work Learn the skills necessary to successfully negotiate with persons outside of your control - such as team leaders, project managers, and those responsible for internal/external customer satisfaction. Learn the real meaning of a win/win solution.  more...

Team Dimensions Profile and Seminar Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on  more...

Customer Service Excellence This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.  more...