Online Customer Satisfaction Tutorial
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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
On-Line Postgraduate Programme In ISO 9000 Quality Systems
...Regulatory Quality Requirements
- Enhancing client and customer satisfaction,
- Towards Continuous Quality Improvement
- ISO Quality Principles
a. Principle 1 Client or Customer focus
b. Principle 2 Leadership
c. Principle 3 Involvement of people
d. Principle 4 Process approach
e. Principle 5 Systems approach
f. Principle 6 Continuous improvement
g. Principle 7 Factual
more...
On-Line Postgraduate Programme In ISO 9000 Quality Systems
...Regulatory Quality Requirements
- Enhancing client and customer satisfaction,
- Towards Continuous Quality Improvement
- ISO Quality Principles
a. Principle 1 Client or Customer focus
b. Principle 2 Leadership
c. Principle 3 Involvement of people
d. Principle 4 Process approach
e. Principle 5 Systems approach
f. Principle 6 Continuous improvement
g. Principle 7 Factual
more...
