Customer Satisfaction Web-based Seminars

What Did You Say - The Art of Effective Communication - Webinar By TrainHR Sound business communication is important for any business and employers know that if they can improve communication in their organizations they can reap benefits including improved employee satisfaction and increased customer satisfaction  more...

FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE ...First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues! Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get  more...

Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW Every email your employees send out has your company's brand in the signature line and it puts your corporate reputation on the line. A great email can completely restore customer confidence in your brand and regain goodwill. But, at the fingertips of a disgruntled customer, your emails can be plastered all over the Internet by way of a powerful blog. In Before You Hit Send, Myra shows your  more...

Marketing Your Black Belt ...f time. The result is increased development speed, higher customer satisfaction and decreased time. Utilizing this method, you spend your time on the need versus the plan. The simplicity of a single flexible model will create clarity for your staff and as a result better execution. How many times has a good idea failed because of a poor plan or execution? For start-ups and established  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ...finition of quality, timeliness, resource utilization, or customer satisfaction. Performance measures are specific standards that allow the calibration of performance. Performance measures should be selected to support goals, objectives, and critical success factors. They are used to evaluate how well the delivery system is performing and to ensure that the correct products and services are  more...

Customer Service for a Social Media World ...tion is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to  more...

The Tao of Creating Customers for Life Imagine a self sustainable book of business. Customers for Life are the answer to every sale and marketing professionals dream. Customers that are loyal, that provide good margins, that offer sincere valuable referrals are the type of customers we want for life. 'The TAO' translates from Chinese to be the way. So the way of creating customers for life is what this webinar is all about. Taken  more...

Customer Service for a Social Media World ...tion is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to  more...