Lessons on Customer Service DVD

CREATING CUSTOMERS FOR LIFE: Innovative Ideas for Boosting Sales and Outsmarting the Competition (Michael Wickett) This exciting and idea loaded seminar is Michael Wickett s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence. He ll show you that the method and order in which you ask questions have a direct relation to how much the customer likes you. He ll also share creative  more...

WOULD YOU DO BUSINESS WITH YOU?: How to Get, Keep, & Wow Customers in a Competitive Market (Jane Handly) ...t-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Starting out as a graduate of  more...

MAKE MY LIFE EASIER: What the 21st Century Customer Really Wants (Warren Greshes) With the ability to buy almost anything you want or need from an 800 number or the internet, the day of the mediocre salesperson is dead. The 21st century customer is more demanding than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. And it's not just value ... It's quality, service, convenience, and value. Get ready for a dynamic  more...