Customer Service eBooks

Customer Service Training for Service Technicians Certificate Program ...Customer Service Training Institute, an online provider of quality Customer Service Training materials, has developed a Customer Service training program that focuses on the role of the service technian and his or her relationship with the customer. It often has been said that in addition to fixing the equipment, you also need to repair the customer as well. Since any time something breaks  more...

Corporate Group Customer Service Training ...For companies or large groups who wish to provide quality Customer Service training for their employees, The Customer Service training Institute is proud to announce their Corporate Training Program! Under our Corporate Training Program, we offer our Customer Service Training package at group rates. This course, emcompassing 6 training modules covering both basic fundamentals and advanced  more...

Call Center Agent Training Certificate Program ...uctioon to call center terminology and design through the customer service skills needed to provide world class customer service over the phone. This course, like all of our training programs, is designed in a self study format so that the student can proceed at his or her own pace and on their own schedule. Excellent results can be achieved with training time in blocks of at least 15  more...

Customer Service Training Certificate Program ...Customer Service Training from Basic fundamentals through advanced skills, this complete course offers a single source for all your customer service needs. Each modeule is designed as either a standlone module or as part of a complete series so the student can target their most pressing needs first for maximum benefit. Upon successful completion of the program and the passing of a short  more...

Self Study Customer Service Training Course ...Customer Service Training Institute, a provider of self study customer service training materials, has a 6 manual self study program that will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales. This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict resolution,  more...